Reviews

This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ULTA Beauty has 1462 locations, listed below.

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  ULTA Beauty

  1000 Remington Blvd Ste 120 Bolingbrook, IL 60440-4708

  
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  ULTA Beauty

  2100 Arden Way Ste 121 Sacramento, CA 95825-2200

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  Ulta Salon Cosmetics & Fragrance, Inc.

  1232 Galleria Blvd Ste 100 Roseville, CA 95678-3583

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  ULTA Beauty

  13499 S Cleveland Ave Ste 301 Fort Myers, FL 33907-7730

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  ULTA Beauty

  103 N Cattlemen Rd Sarasota, FL 34243

Review Details

• Review fromMaryLou G.

  Date: 04/04/2025

  1 star

  MaryLou G.

  Date: 04/04/2025

  When I initiated the appointment for make up and hair coloring . I spoke initially to a Steph .i confirmed an appointment for 11:00 and 11:30 am . 03/31/25 .Upon reiterating my appointment . ***** **** up on me very rudely slammed the phone down . Perhaps it was because I would not give her my email address .. I called on 04/02/25 . to speak with ****** ******** . the make up employee. To ask her if she could pick out the make she used on my face . She said she could. I said I needed the *** face makeup medium shade the gloss blush and the concealer . She named all the three products I was interested in . I told her zi would be there at 11:00 today .She took me to the *** section and said sit THERE and pointed with her finger . Rudely did not explain why .There was a male employee that had black makeup around his eyes. That does not represent my values . It made me very uncomfortable . I told her that she described all the makeup names that I needed the previous day . She said she did not remember. The *** employee sprayed his hands and open a box that was liquid makeup . That was not used on my makeup. I said Im leaving . Furthermore , Steph referred me to a hairstylist that was at the bottom of experience. She did not tell me that I could have made a appointment with a master stylist . I read on a review that Ulta is being sued for using old make up on customers . I will not return to that store.
  

  ULTA Beauty

  Date: 04/08/2025

  Hi *******. We always want our guests to have great experiences in store with us, so were sorry to hear this about your recent visit. We'd like to connect and discuss this further with you, and we will be reaching out via email. Thank you.

• Review fromAna L

  Date: 04/04/2025

  1 star

  Ana L

  Date: 04/04/2025

  Ive been a loyal client of **** at Ulta Beauty for a long time. I scheduled my root touch-up appointment over 45 days ago for today at 5:30 PM. Then, out of nowhere, at 3:20 PM, they called to cancel because **** was called out sick. I understand that things happenbut what happened next was beyond unprofessional.They offered me a spot with someone else at 4:00 PMwith LESS than an hour's notice. Thats not how this works. I have a schedule. We all do. And the person on the phone? Completely rude, no apology, no effort to help. Just the next available is next Friday.They made zero effort to accommodate me, despite the fact that Ive been a regular client. Thats what makes it even worse. Not even an ounce of customer care or basic *******************************, you just lost a loyal client. Im so frustrated and disappointed. If this is how you treat people who actually come back again and again, I cant imagine how you treat new customers. Do better.
  

  ULTA Beauty

  Date: 04/06/2025

  Thank you for sharing your experience with us, ***. We always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointment. If you haven't already connected with our ************** team to discuss this further, please reach out at your earliest convenience either via ******** Messenger, Instagram Messages, or X Direct Messenger.

• Review fromMichelle M

  Date: 04/03/2025

  1 star

  Michelle M

  Date: 04/03/2025

  I brought an eyeliner that I wanted to buy to the cash register. I told her the item was faulty (it had been opened with the plastic off), and she said she would order it online for me. When she was done placing the order, she just started at me and didnt say anything. I had to ask her when it will arrive and she said i dont know, maybe like 10 days. She didnt tell me where the receipt was or give me one. When i came back from dinner, i checked my email and found the receipt, only to find that she ordered the wrong color. I try to contact customer service over chat and i couldnt get a hold of anyone. Then I tried messaging the number. It turns out that I could only change or refund the item after 1 hour (which the woman never told me). The customer service person on messenger was the one who told me. I waited about 10+ minutes between replies and all she told me was we cant cancel it, wait till it gets to your house then take it to your local store. So now I am paying for an item I didnt want, and I have to figure out the returning - all because the original associate made a mistake and never checked the color I wanted nor noticed it was the wrong color. This is terrible customer service. I implore anyone who wants to order an item with an associate to double check if they did it right and check the receipt immediately. This is unjust. It feels that Ulta doesnt really care about their customers. I would go somewhere else for your makeup, where you are treated fairly and respectfully.
  

  ULTA Beauty

  Date: 04/04/2025

  Hi ********, we understand how upsetting this must be. We always want our guests to have great experiences with us, so we're truly sorry to hear that the wrong color item was ordered for you. We would like to assist with this, and will follow up with you directly via email. Thank you.

• Review fromMaribel V

  Date: 04/01/2025

  1 star

  Maribel V

  Date: 04/01/2025

  In January of 2024 my partner and I were wrongly accused of theft by manager jasmine . She followed us out the store and said she had footage of me and my partner stealing an item I had never heard of. When I went back to ask her what she said, she said she didnt say anything and I said you definitely did just claim to have footage of me stealing so please show me. We are not regulars in this ULTA location at **************** in ***************. She refused to show me and threatened to call the cops on me and kicked us out the store. She then said she may have been mistaking and I asked for an apology and she refused to apologize and kicked us out. Since then I have contacted Ulta and was only compensated with $50, but thats not enough to cover the emotional distress and embarrassment she put us through. I truly believe my partner and I were racially profiled as this is an affluent area and we are Latinos. Ive been pressing the issue because this behavior is not okay and I deserve an apology and that manager deserved serious consequences for that unacceptable behavior ! Since this incident I do not feel comfortable entering an Ulta establishment for the fear of being profiled.
  

  ULTA Beauty

  Date: 04/09/2025

  Thank you for reaching out, *******. As we understand it, a member of our management team reached out to you directly in February of 2024 to discuss your experience. We will follow up with you directly.

• Review fromPatricia W

  Date: 03/30/2025

  1 star

  Patricia W

  Date: 03/30/2025

  Did not receive my Be Prestige Pro Sampler but 4 samples with one missing the cap, another was filthy and didnt have the inner lid along with shampoo and conditioner samples thrown in literally a garbage bag. Ulta did a bait and switch.
  

  ULTA Beauty

  Date: 04/01/2025

  We can see how upsetting it could be not to receive your sample, *****. We will go ahead and follow up with you via email so that we can assist further. Have a great rest of the day.?

• Review fromKrystal B

  Date: 03/29/2025

  1 star

  Krystal B

  Date: 03/29/2025

  There was a promo for a free 13 piece beauty bag with a minimum $90 order. I placed my order which was $355, and then realized that the promo didnt automatically add and that I had to manually do it. I tried contacting customer service, and their response didnt make any sense saying things like the order is at my discretion. I asked for clarification and they said the only thing they could do is cancel the order, so I asked for them to do that and then they said thats not possible. When I asked why they responded that the promo was out of stock, which it wasnt. Then they said theres nothing they could do and signed off. The entire exchange didnt make sense to me. They were not helpful in anyway. After having negative experiences in ulta stores I have tried online, but it seems that they dont value customer service
  

  ULTA Beauty

  Date: 04/01/2025

  Hi *******. Thanks so much for bringing your concerns to our attention. We never want you missing out on the gifts you are excited for, so we understand how disappointing this must feel. We have gone ahead and followed up with you via email to clarify this situation for you. If you have any additional questions or concerns, please let us know.

• Review fromRenee H

  Date: 03/29/2025

  1 star

  Renee H

  Date: 03/29/2025

  Ulta Beauty Apopka Store #**** has the worst customer service! I am so unhappy and will never go back to that location! When I arrive at the store to pick up my online order, they didnt have it ready. I found out they put it back on the shelf just hours before I arrived. When I ask if I can please have my order, she said NO! There is nothing we can do! Really? She didnt care to take that extra step to accommodate the customer. She had an I dont care attitude. Do not shop here! Terrible customer service!
  

  ULTA Beauty

  Date: 03/30/2025

  Hi, *****. Thanks so much for bringing this to our attention. Please note that any Buy Online, Pick Up In Store orders are not ready until two hours after being placed and will be automatically canceled if they have not been picked up within 5 days of the order being prepared. We always want to deliver a great experience in store, so we appreciate your feedback and will pass it along so we can improve in the future.

• Review fromKD S

  Date: 03/27/2025

  1 star

  KD S

  Date: 03/27/2025

  The first week in March, my daughter, who was visiting from ********, went to Ulta, made a large purchase using her loyalty number, and used a 15% off coupon. In that purchase, I bought a Benefit concealer #3. I noticed that the concealer was turning another color, so I took it back. I was expecting to make an even exchange, but was told because I used a coupon, I had to pay the difference of the 15% coupon. So, I paid the difference, and went home. A couple of days later, I noticed that the same thing was happening to that concealer, so I took it back. This time, March 10th, there was no concealer left to exchange. So the manager, made me get a refund and then repurchase. When I got the refund, they still took off the difference from the 15% coupon, so now I have not only paid the 15% difference once, but I have had to pay it twice. In addition, the manager of that store was extremely rude, unprofessional, and very confrontational. When I got out to my car, I call the district office and left a complaint. They told me they would contact me back concerning this incident. On March 21st, I still hadn't heard from them, so I called after spending hour over an hour on the phone, they said they couldn't talk to me because the original purchase was made on under my daughter's number. So, they made me call my daughter in ********, who didn't even know any of this was going on. Every time, I went back the store just used the account the was originally used. LET ME ADD IN HERE NOW...I STILL HAVE NOT RECEIVED THE BENEFIT CONCEALER #3 I REPURCHASED ON MARCH 10TH...IT IS MARCH 27TH. Well, today, Ulta called my work phone, and wanted to go over the incident again. After telling the whole story again, they said they couldn't talk to me and need my daughter. She knows NOTHING about all of this. We just made a purchase under her account when we was visiting from ********. This has been a total mess and the company is unbelievable.
  

  ULTA Beauty

  Date: 03/28/2025

  Hi there, we can see how upsetting this process must have been for you. Please know that if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Regarding the missing item, we would be happy to take a closer look into this for you. We will follow up with your inquiry via email, and look forward to assisting in this matter.

• Review fromKatie S

  Date: 03/25/2025

  1 star

  Katie S

  Date: 03/25/2025

  Ordered a perfume that comes with special gift of a Noyz bag charm. Had to be ordered by a certain time to get the charm. Ordered in time and confirmed. Got my package in the mail and it was 2 bottles of foundation, a blush and a beauty blender. NOTHING I ordered. Receipt in the bag has correct order on it. Called customer service, was disconnected 2x being connected to a manager. The third time got through and was told they would give me a $5 gift card for their error. Also that I needed to print off a label take to the post office and mail back the items sent in error. This was a Easter gift for my teenage daughter and its very upsetting that it was their error and now I need to go out of my way to return their items and will not receive what I ordered. All of my phone calls and time going to the post office is worth $5 to this multi Billion dollar company. Poor customer service. 0/10.
  

  ULTA Beauty

  Date: 03/26/2025

  Hi *****, we wholeheartedly apologize for this experience as we know how disappointing it might be to not receive the items you ordered. We see that our team has been able to provide a reshipment for this order. Rest assured, we will be forwarding your feedback as it allows us to improve our processes going forward. Thank you.

• Review fromKaren M

  Date: 03/19/2025

  1 star

  Karen M

  Date: 03/19/2025

  The Ulta point system stated that I had 2099 points equivalent to $125. I purchased $86, the cashier redeemed 1950 points and left me 149 points that is equivalent to $3. When I questioned the manager ****** said thats how is how the system works and it steels your points and avoided me when I tried to understand the system. I called **** at customer service who was profoundly unprofessional by telling me how I should have used my points strategically and then called me back at 11:15 pm and said he didnt work tomorrow so he had to have me on a recorded line with a supervisor and it would be about 5 minutes to connect to supervisor. It sounded like a prank call with children in the background and **** chuckling saying he is only trying to help. Ultas point system is deceiving and their employees have no customer service skills or managerial education. The company is committing fraud by handing receipts stating that the points are valued at a different dollar amount than what is granted. Never shop at Ulta again. There needs to be a class action against their so called promotional deception.
  

  ULTA Beauty

  Date: 03/27/2025

  Hi *****, thank you for sharing your experience. We apologize for any confusion or discomfort you felt during your interactions with our store and ************** teams. We can understand how this would be disappointing and we will be sharing your feedback with our leadership team. Regarding points redemption, we're happy to clarify. Ulta Beauty Rewards points can be redeemed in specific increments. For example, 2000 points has a redeemable value of $125 and 1950 points has a redeemable value of $86. In order for ***** points to be applied to your purchase, your subtotal must be at least $125. You can find our points redemption chart with the full list of redeemable increments here: ******************************************************************************************************************************************************************. If you have any additional questions, we invite you to reach out to our ************** team via your preferred contact channel.