Complaints
This profile includes complaints for Carfect's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 110 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle on December ,8 2023 from carfect I got a approved autoloan of $15482 I put down $2000 on the car now on coming back the 2 time ( they ask wat would I like the payment to be I said under 300 a month and under a 100 thousand miles for the car now they gave us the under 300 but the car was at ******* miles on it but it was a nice car so I agreed now its a 2013 ******* mkx) Now I have sign the paperwork work and they have accepted my money now carfect said hey we are going to set your payment at 268 for 47 months so they said the first payment will be December 30 2023 and so ever month after that on the 30 and if not the 30 the 27 of every month for 47 months so I agreed ok so now me and my fiance driver away with our new vehicle ( which came with plates on it all ready) so we are off so here come January 8, **** and I get a call from carfect finance saying hey u miss a payment ( Reminder u I had all ready drop $2000 down and made a payment at the end of December of 268 ) so now Im like no we agreed for 268 every month like we agreed no they tell me it was for every two weeks for 47 months Im like no let me get my paperwork and see so I did that and look and theres was no agreement that we had that said every two weeks so they me I do have the paperwork and Im like no I didnt so they tell me that the paperwork must have been mix up that Im late and they were going to cut the car off if I didnt make a payment so Im like no we didnt agreed to that so I tell them Im not paying every two weeks and I didnt agree to that now since I sign the paperwork I have to pay. so my fianc was at work and when he was getting off work hes goes to start the car and it wouldnt start so now the car been sitting at my fiancs job and since last week Tuesday January 23 **** so now I have no car and we have to share one car again and I work early in the morning and now I cant get to work because of this now my credit is going to be messed up help me
Business Response
Date: 02/12/2024
CARFECT
Response Date: 2/12/2024
Customer Name: *******************************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/30/24
Stock # *****, 2013,LINCOLN, MKX, VIN # *****************
Origination Date: 12/8/2023
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining that they are being asked to make payments every two weeks when her contract specified that the payment would be once a month. I have reviewed her Retal Installment Contract (***) and it specifies that payments are due every two weeks. I am sending a copy of the *** to the customer for their review.Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOInitial Complaint
Date:12/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I starting leasing a car with carfect and my car got repossessed because of a 3 day late payment which put me behide so I had to start saving to get the car back I called to pay for the repossessing so I can get my car back and they told me my car is up for auction action auction after I gave then **** I will be taking legal action PLEASE DONT DO BUSINESS WITH THEM TGEY ARE SCAMMERSBusiness Response
Date: 01/03/2024
CARFECT
Response Date: 1/3/2024
Customer Name: *************************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/1/24
Stock # *****, 2013,JEEP, Grand Cherokee, VIN # *****************
Origination Date: 10/18/2023
Please allow this to serve as our response to the above-referenced complaint.The customer is complaining about the repossession of his vehicle. Customer purchased the vehicle on October 18, 2023. The customer agreed to a down payment of ********** Bi-Weekly loan payments of $295 beginning on November 17, 2023. $1,150 of that down payment was paid on October 18, 2023, while the customer promised to pay the remaining $600 on November 3, 2023. The remainder of the down payment was not received, and no further payments were made.
The vehicle was secured by the lien holder, **************** **** on November 10,2023. On November 17, 2023, we let the customer know that he had been approved to redeem, that he would have to pay the full amount due and his next payment due date would be December 1, 2023. The customer did not accept this offer. The vehicle was sent to auction on December 8, 2023.
Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOInitial Complaint
Date:12/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I start leasing my bar February 20th for auto warehouse (correct) since I got the car I been having issues with the car but this time the issue got bigger the engine motor in the car needs to be replaced and I only had the car for around 7 months they car dealer ship is not doing anything to help me and stated that its my car and my responsibility even tho the engine motor went out I needhelpBusiness Response
Date: 12/20/2023
CARFECT
Response Date: 12/20/2023
Customer Name: ******************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 12/5/23
Stock # *****, 2012,HYUNDAI, Tucson, VIN #*****************
Origination Date: 02/20/2023
Please allow this to serve as our response to the above-referenced complaint.The customer is complaining about mechanical issues with the vehicle. The customer did not lease the vehicle. She purchased the vehicle from Carfect on February 20,2023. On March 6, 2023, the customer brought the car into *********************** service center as the car was not blowing hot air. The service center diagnosed and issue and ordered parts. On March 10, 2023, the service department attached a blower motor and connector and returned the vehicle to the customer. Those repairs were done at no charge to the customer.
The customer brought the car in to *********************** service center again on March 20,2023, because the engine was making a loud noise. Carfects service department inspected the car and determined that the catalytic converter had been removed.This repair was not covered by the warranty.
Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.Thank you,
*************************, CFOCustomer Answer
Date: 12/21/2023
Complaint: 20954709
I am rejecting this response because:
Some of the statements is not true I did not purchase the car Im leasing the car I took the car to the auto shop about two months ago and they called me approximately 2 1/2 weeks ago saying that I needed to pay **** for the engine to be replace on the car they sold me a lemon car thats not worth what Im paying for and scamming people
Sincerely,
******************Business Response
Date: 01/03/2024
CARFECT
Response Date: 1/3/2024
Customer Name: ******************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 12/5/23
Stock # *****, 2012,HYUNDAI, Tucson, VIN #*****************
Origination Date: 02/20/2023
Please allow this to serve as our response to the above-referenced complaint.The customer is complaining about mechanical issues with the vehicle. The customer did not lease the vehicle. She purchased the vehicle from Carfect on February 20,2023. She attached a copy of the retail installment contract whereby she purchased the car with financing from Carfect. I reviewed the title to the vehicle which is in the customers name with The Auto Warehouse as a lien holder. As explained previously we did fix the issues with the car under warranty free of charge to the customer, but the warranty does not cover the catalytic converter having been removed from the car by the customer or a third party.
Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.Thank you,
*************************, CFOCustomer Answer
Date: 01/05/2024
Complaint: 20954709
I am rejecting this response because:
THE EGINE WENT OUT ON THE *** AND THEY WANT ME TO PAY **** they keep saying the same thing but not talking about engine lets talk about the engine going out on the car I brought less then a year ago and yall asking for ****
Sincerely,
******************Initial Complaint
Date:11/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle and driving home. The vehicle shut off on me had to get a tow. They did not reimburse me for the tow. They supposedly fixed it i picked it up they didnt fix anything and they said they did and it shut off on us we picked it up again. Now theyre saying that they are not going to do anything that we have to pay out of our own pockets. We havent even had the car for 30 days the engine is supposedly under warranty still And they dont wanna get a tow to tow the vehicle back to their shop so they can fix the vehicle for us and theyre just giving us the runaround and lying about documentation and everything about the own situationBusiness Response
Date: 11/30/2023
CARFECT
Response Date: 11/30/2023
Customer Name: *****************************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 11/16/23
Stock # *****, 2012,JEEP, GRAND CHEROKEE, VIN # *****************
Origination Date: 09/30/2023
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with the vehicle. The customer purchased the vehicle from ********************** on September 30, 2023. When there was an issue with the engine, we let the customer know that the work would take a while and so offered the customer the option of swapping this vehicle for another one which was refused. We replaced the engine on October 30, 2023. We also replaced the oil pan on November 21, 2023, as a leak was found. We offered to also bring the car to another facility to do a tire balance and alignment as we do not do those in house All of these repairs were done at no charge to the customer.Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOInitial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle on August 29 2023 with a **** cash down payment. I have made every payment due on time and in full never missed one. On October 27 2023 the vehicle I recently purchased shut off on me in the middle of the 294 north expressway. I was stuck on the side of the eway for 3 hours with my son in the car with me. No one came to help for hours. Contacted the dealership and was told there was nothing they could do I would have to pay to have it towed to the service center which was not open on Saturday and Sunday. I had the car towed to my home where a mechanic came to look at it and told me that the motor was locked. Contacted the dealer again and was told if it the motor I could make payment arrangements to have the car repaired. Why am I paying for a locked motor on a car that was purchased 2 months ago??? This dealer is getting cars from the auction jacking up the prices and selling lemons.Business Response
Date: 11/09/2023
CARFECT
Response Date: 11/9/2023
Customer Name: Sutorris ******
Source: BBB Serving ******* and Northern Illinois
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 10/31/23
Stock # *****, 2014,HYUNDAI, SANTA FE, VIN # *****************
Origination Date: 08/29/2023
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with the. The customer purchased the vehicle from ********************** on August 29, 2023. Our Service reached out to the customer on October 31, 2023, and had the car towed into our facility.The vehicle is no longer under warranty but we contacted ******* and some of the work would be covered if the car was sent to their facility. We reached out to the customer to approve and are waiting to hear back from her.Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOCustomer Answer
Date: 03/26/2024
Complaint: 20800506
I am rejecting this response because:I reject the response of carfect. First of all the engine being locked in a time frame of 2 months is not just a mechanical issue its a major issue that was going on prior to the car being purchased. **************** and customer communication from this business is terrible. They are very rude, never have a honest response to questions being asked. They picked my car up on October 31 **************************************************************************************************************** any contact from anyone since the beginning of November and no one could still answer my questions. Severals month have went by and today 3/26/24 after calling to get status one they couldnt even locate my phone number in the system and the account rep was very rude statingDo what you need to do no one never told me hyaundai would cover some of the repairs. This place is selling plenty of people bad cars that only last a month or two and are getting away with it. They are hurting people credit and getting away with it. This business need to be completely shut up for cheating people out of their money. I have contacted a lawyer as well as channel 7 news to help handle this matter.
Sincerely,
Sutorris ******Business Response
Date: 04/05/2024
April 5, 2024
Customer Name: Sutorris ******
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 10/31/23
Stock # *****, 2014,HYUNDAI, SANTA FE, VIN # *****************
Origination Date: 08/29/2023
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with the vehicle. The customer purchased the vehicle from ********************** on August 29, 2023. Our Service reached out to the customer on October 31, 2023, and had the car towed into our facility.The vehicle is no longer under warranty, but we contacted ******* and some of the work would be covered if the car was sent to their facility. We called the customer on November 2, 2023, and spoke to her about ******* covering some of the repairs but that she would be responsible for the remaining repairs. She told our service employee that she would not pay for any repairs. On November 13, 2023, the customer came to our ****** location to pick up her belongings.We secured the car as abandoned on November 18, 2023.
Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOInitial Complaint
Date:10/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This place is absolutely horrible. They sold me a car and couldnt produce the inspection report and from the second I drove it off the lot I was riddled with issues. When I reached out to inform them they couldnt produce the inspection report and told him me had to bring it back but it would be there from ***** days which wasnt possible. When you call no one answers or you end ** in a ghost VM. After a recent visit to try to trade in we were told I needed to give these shady people another 5k for a non working car to trade in. Then I asked them to buy it back. *** told me no and that if I turned it back in it would count as a repo. They take advantage of people and dont offer solutions for their mistakes.Business Response
Date: 10/30/2023
CARFECT
Response Date: 10/30/2023
Customer Name: *************************
Source: BBB Serving ******* and Northern Illinois
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 10/27/23
Stock # *****, 2011, FORD,Fusion, VIN # *****************
Origination Date: 05/17/2022
Please allow this to serve as our response to the above-referenced complaint.The customer is complaining about mechanical issues with the vehicle. The customer purchased the vehicle from ********************** on August 10, 2023. On July 5, 2022, the customer set an appointment for July 15, 2022, to check the tires on the car.On July 8, 2022, the customer called our service department to see if he could get an earlier appointment. He was offered July 11, 2022, but declined to take that appointment. The customer did not bring the car in on either of those dates and our service department had no further contact with him.
Although we are sympathetic, the customer is being treated in accordance with his contract with the company and company policy. He has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOCustomer Answer
Date: 10/31/2023
Complaint: 20783202
I am rejecting this response because you sold me a car with issues then made it impossible to get them resolved. I purchased a car from you because I needed a car. I did not buy a car to have it in the shop for ***** days. You did not do your inspection you claimed you did. Now I owe over ***** on a car Ive had to spend an additional ***** on to repair the things you said you inspected. I needed a safe drivable car for my job and transporting my three kids and that is not what I got. The fact that you will not help me get a safe car replacement without me giving you another ***** is disgusting. *** spoken with a few attorneys and they know your company and have said how you guys are crooks and pray on people and get away with it. My only option is to turn the car back into you and you put a repo on my record as YOU LIED and sold me a lemon. So my credit will be bad for 7 years because you sold me and lemon and I cant afford the car payments along with the repair bills. YOU COULD NEVER COME UP WITH THE INSPECTION REPORT?? How is this my fault! You sold me a car then told me youd have it for ***** days after bought it. Please help me!
Sincerely,
*************************Business Response
Date: 11/09/2023
CARFECT
Response Date: 11/09/2023
Customer Name: *************************
Source: BBB Serving ******* and Northern Illinois
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 10/27/23
Stock # *****, 2011, FORD,Fusion, VIN # *****************
Origination Date: 05/17/2022
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with the vehicle. The customer purchased the vehicle from ********************** on May 17, 2022. On July 5, 2022, the customer set an appointment for July 15, 2022, to check the tires on the car.On July 8, 2022, the customer called our service department to see if he could get an earlier appointment. He was offered July 11, 2022, but declined to take that appointment. The customer did not bring the car in on either of those dates and our service department had no further contact with him. We were not given the opportunity to view the vehicle to determine if repairs were needed and so could not assist the customer.Although we are sympathetic, the customer is being treated in accordance with his contract with the company and company policy. He has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOInitial Complaint
Date:10/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Aug. 4 of this year. I purchased a 2015 Jeep Cherokee from Autowarehouse now known as Carfect from **** W *****************. This is the second vehicle Ive purchased from this exact same car lot but different location. My first truck was GMC TERRAIN that needed a new engine now I purchased this 2015 Jeep Cherokee. I took it to the shop at **** S ****** and theyre telling me I need a new engine for the 2015 Jeep Cherokee as well and I hve to provide $2000 plus for parts and labor. What I dont understand is if your a car lot and have mechanics that work there why is it that they are not checking these cars before putting them out for sale knowing that the car already have engine problems. I only had the 2015 Jeep Cherokee for 5-6 weeks. Thats no where near long enough to drive a car and cause the engine problems to occur? I had to go through this same two step with my last vehicle I purchased from the car lot on ******. They only provide you with a 30 day warranty?Business Response
Date: 10/26/2023
CARFECT
Response Date: 10/26/2023
Customer Name: *********************************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 10/19/23
38580, 2015, JEEP, Cherokee, VIN # *****************
Origination Date: 08/10/2023
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with the vehicle and the length of our warranty. The customer purchased the vehicle from ********************** on August 10,2023. On October 10, 2023, the vehicle was brought in for service. We diagnosed the vehicle and let the customer know what repairs needed to be done and that his 30 day warranty had already expired. The customer declined the repairs.Although we are sympathetic, the customer is being treated in accordance with his contract with the company and company policy. He has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOCustomer Answer
Date: 10/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:10/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased my car August 9 2023 and on September,82023 my check engine light came on due to the TRANSMISSION!!!! I call carfecta and was told to call the service department but they was close wait til monday! I took it to ****** and code p0770 came up with clogged transmission with carfecta service department doesnt even do. CONTACT AURTHO my sales rep he wouldnt pick up or check me back! THIS PLACE SHOULD BE ASHAMED. This was my first time buying and car and now I have to put up with thisBusiness Response
Date: 10/28/2023
CARFECT
Response Date: 10/28/2023
Customer Name: *****************************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 10/14/23
Stock # *****, 2015,NISSAN, Rogue, VIN # *****************
Origination Date: 08/9/2023
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with the vehicle and the length of our warranty. The customer purchased the vehicle from ********************** on August 9,2023. On October 13, 2023, the customer informed *************** that she would not make a payment until mechanical issues were fixed on the call. We have no record of the customer contacting our service department.Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOCustomer Answer
Date: 10/30/2023
Complaint: 20733426
I am rejecting this response because:
Sincerely,
*****************************Customer Answer
Date: 10/31/2023
I did contact the service department over 4 times even my account manger said he would call me back and didnt only about my bill. When I spoke to the people in the service department they Said they couldnt even fix the issue that I had that I had to take it to ****** to get it resolved. I even went has far has texting my sells man aurtho but he did not respond
Business Response
Date: 11/09/2023
CARFECT
Response Date: 11/9/2023
Customer Name: *****************************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 10/14/23
Stock # *****, 2015,NISSAN, Rogue, VIN # *****************
Origination Date: 08/9/2023
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with the vehicle and the length of our warranty. The customer purchased the vehicle from ********************** on August 9,2023. On October 13, 2023, the customer informed *************** that she would not make a payment until mechanical issues were fixed on the call. We have no record of the customer contacting our service department. The customer may be interested to know that she can book a service appointment online at ******************************************************************. As our Sales and Service teams work separately, our Sales department is not able to handle service appointments.
Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOCustomer Answer
Date: 11/09/2023
Complaint: 20733426
I am rejecting this response because:
I contacted their service department more than once they are lying! I called once couldnt get through second time I call it was after I got the car check by some else and was told it wasnt an appointment until Oct.9 a month after I called and said something! Then I called my account manger and all he said well thats only 2 weeks from now! After that I called back to schedule the appointment they asked me what it was for I told them a transmission flush and they said they do not do them on my car I had to take it somewhere else. I then took it to ****** for the repairs! THEY ARE LYING I CONTACTED EVERY DEPARTMENT EVEN A SALESMAN ON THEIR WEBSITE BECAUSE THEY WOULDNT CALL ME BACK LIKE THEY SAID THEY WOULD DO
Sincerely,
*****************************Business Response
Date: 11/17/2023
CARFECT
Response Date: 11/17/2023
Customer Name: *****************************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 10/14/23
Stock # *****, 2015,NISSAN, Rogue, VIN # *****************
Origination Date: 08/9/2023
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with the vehicle and the length of our warranty. The customer purchased the vehicle from ********************** on August 9,2023. On October 13, 2023, the customer informed *************** that she would not make a payment until mechanical issues were fixed on the call. We have no record of the customer contacting our service department. The customer may be interested to know that she can book a service appointment online (*****************************************************************).I still do not have any other record of the customer calling in, I have reached out to my service manager.Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOCustomer Answer
Date: 11/20/2023
Complaint: 20733426
I am rejecting this response because:THEIR SERVICE DOES NOT DO TRANSMISSION FLUSH THEY ARE LYING AND I HAD TO PAY PUT OF POCKET A NISSAN
Sincerely,
*****************************Initial Complaint
Date:10/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2014 ********** Jetta from the business described on May 4th 2023. after that date i had been experiencing the check engine light come on and go out a few times. but on September 16th 2023, i went for a regular oil change when hours later my car began to shake and drag. upon this happening I took my car back to that place of business where i asked them to check what may be wrong with the car, to which they stated i just needed a tune-up. at this time my car was unable to reach peak speed only going between ***** mph. the following business day i took my car to a manufacturer dealership where they did their own diagnostic. Upon their findings they stated I needed at new engine and quoted me at $7,800. I then took the car to the dealership where i purchased it when after they did their diagnostics they said the same thing where as the car is burning oil and leaking it onto the spark plugs which is causing the engine problems. Carfect quoted me at $5,100. they offered a payment plan to get the car fixed but, opted to trade the ********** in and to just start fresh in another vehicle . I was then denied only to be told I would still have to pay them $5,000 as a down payment to just trade into another vehicle. I stressed that if I went through the same finance company, I should be able to easily trade into another car because I did give a down payment on the car that is now undrivable. to which the manager stated that they couldn't resale the car if they went that route and that I was stuck either way paying $5,100 for a car that a presume is a lemon. the manager never denied that it was in fact a lemon during this call.Business Response
Date: 10/11/2023
CARFECT
Response Date: 10/11/2023
Customer Name: *************************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 10/1/23
STK# *****, 2014, *********** JETTA, VIN # *****************
Origination Date: 05/04/2023
Please allow this to serve as our response to the above-referenced complaint.The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on May 4, 2023. On May 31, 2023, the customer set a service appointment for June 6, 2023. The customer did not bring the car in on June 6th and we did not hear from the customer until she brought the vehicle in on September 29, 2023. We offered the customer a payment plan for the needed repairs.
Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFOCustomer Answer
Date: 10/13/2023
Complaint: 20709772
I am rejecting this response because:
All I asked was to be put into another vehicle I do not feel comfortable paying for a car that I havent had for a whole 6 months before needing major repairs. if we can work out getting into another vehicle that would be great.Sincerely,
*************************Initial Complaint
Date:09/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a car from Carfect with in two weeks the cars engine gives out and I barely cant go over 20 miles per hour without the car shutting off and the engine light is flashingBusiness Response
Date: 10/10/2023
CARFECT
Response Date: 10/10/2023
Customer Name: *******************************
Source: BBB Serving ******* and Northern ********
**********************************************************************************************
Complaint ID: ********
Date Complaint Received: 10/1/23
STK# *****, 2013, ******** SONATA, *****************
Origination Date: 09/15/2023
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with the. The customer purchased the vehicle from ********************** on September 15, 2023. On September 30, 2023,the customer called in to report that the vehicle was having issues. The customer brought the vehicle in to our service center and we replaced the vehicle for the customer.
Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.If you have any further questions, please feel free to contact me.
Thank you,
*************************, CFO
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