Complaints

This profile includes complaints for Carfect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Carfect has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Carfect

  3632 N Cicero Ave Chicago, IL 60641-3641

  
• 

  Carfect

  2435 N Cicero Ave Chicago, IL 60639-2538

  
• 

  Carfect

  1542 E New York St Aurora, IL 60505-3228

  
• 

  Carfect

  2010 W North Ave Melrose Park, IL 60160-1113

  
• 

  Carfect

  2629 N Cicero Ave Chicago, IL 60639-1717

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/18/23 my credit report was checked by Auto Warehouse, now known as Carfect. On 7/18/23, Carfect opened an auto loan with my personal information. I have contacted Carfect multiple times and told them an account was opened with my information, but it was not me. I spoke with two ladies, one of them was ******, who told me they do not have any opened account with my information. That is clearly a lie since it shows on my credit report that I do have an account. I asked her what their process was for verifying the information that they are given by the people who are wanting to take out a car loan is not stolen. She confirmed they do not verify any information.I decided to file a police report. I gave them all the information that was on my credit report, which included the address of the person who opened the account. The police located the car that was taken out with my information. The police found the culprit who confessed on stealing my information. There are two auto loans that show on my credit report. They are under "Auto Warehouse" and "***************". Both have the same address listed as ************************************************. Both auto loans are for the amount of $19,365.I need this to be removed from my credit report as soon as possible, or I will have to ****

  

  Business Response

  Date: 09/29/2023

  ***************
  Response Date: 9/28/2023
  
  Consumers Name (s): *********************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 8/31/23
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The individual making the complaint is not a customer and we cannot give her information regarding our customers account. We are aware of this situation and are working with local law enforcement on the matter. Although we are sympathetic to her situation, she is being treated in accordance with company policy. She has been afforded the same opportunities as any similarly situated individual. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store 8/2/23 10am and spoke with ********************* he sold me a 2013 Nisan rogue with ******* miles on it for $18,000 . About a week later I took the car back to the store and spoke with the same guy that sold the car about an issue the tire pressure was always low and the car drags with acceleration he stated that my warranty did not cover those issues and that I should get it fixed and come back for him to put gas In the car. On 9/7/23 the car started jerking I took it to an auto zone where they told me to take it to an transmission shop I took it to a transmission shop where I was told I would have to replace the transmission and it was also a engine issue. I called auto warehouse nobody would help with anything because I was over my 30 day warranty which was over on 9/2/23. *** asked if they can fix the issue and Ill pay them in installments the answer is no Im past warranty they cant help. The car was obviously a lemon when they sold it to me Im a single mother with bad credit I cant get a car anywhere I gave them ***** down payment thats all the money I had now I cant get to work take my kids to school I cant afford yo fix it and pay a car note at once they are not trying to help at all.

  

  Business Response

  Date: 09/15/2023

  THE AUTO WAREHOUSE
  Response Date: 9/15/2023
  
  Customer Name (s): ***************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 9/11/23
  Translation Received: NA     
   STK# *****, 2013 ****** Rogue, VIN# *****************
  
  Origination Date: 08/02/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the car. The customer brought the car in for service on September 11, 2023. Our service team inspected the car and found that the vehicle needs a new engine which we are replacing at no charge to the consumer.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20584731
  
  I am rejecting this response because:
  I do not feel comfortable with this car I was told by mechanics that it is not only the engine its also the transmission if they cant both be fixed the problem will persist. Id like the opportunity to have another car and have it inspected by a mechanic or a refund to go elsewhere. Thanks! 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/21/2023

  THE AUTO WAREHOUSE
  Response Date: 9/21/2023
  
  Customer Name (s): ***************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 9/11/23
  Translation Received: NA     
   STK# *****, 2013 ****** Rogue, VIN# *****************
  
  Origination Date: 08/02/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the car. The customer brought the car in for service on September 11, 2023. Our service team inspected the car and found that the vehicle needs a new engine which we are replacing at no charge to the consumer. We are unable to inspect the transmission until the engine has been replaced but our service department plans to look into that issue as well.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 ***** Equinox LTZ from Auto Warehouse on ******. The first few months the car was fine not even 6 months into having the vehicle the engine needs to be replace I guarantee it was rigged up to last as long as it was out of their possession. I called them to ask what they can do and was told they only do 30 DAY WARRANTY like come on be forreal. Im already paying MORE than the car is worth and you say that. What a joke I would never recommend or do business EVER again with this company. Every vehicle has 100k or more miles and yall are getting OVER! The sales lady had a nasty attitude and told me well you did purchase a used vehicle and youre right I did, but dont take advantage of people with limited credit to purchase lemons smh. This is a terrible experience and I would never even recommend anyone trusting their word ! BE WARE

  

  Business Response

  Date: 09/08/2023

  AUTO WAREHOUSE
  Response Date: 9/8/2023
  
  Customer Name (s): *******************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 8/29/23
  Translation Received: NA     
   STK# *****, 2013 Chevrolet Equinox, VIN# *****************
  
  Origination Date: 03/06/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  
  The customer bought her vehicle from the Auto ********************** on March 6, 2023. We review our notes and do not see any indication that the customer called us regarding the mechanical problems. We also asked the managers at the store where she bought the car and they do not recall ever speaking to her about this. We tried to contact her to set up a service appointment but have not heard back from the customer.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a deposit on a car to the auto warehouse on 08/02/2023 in the amount of $2200 the business committed to selling me a reliable vehicle as a traveling nurse.08/05/2023 I drove the car longer than usual and started to experience slow acceleration, stalling from a stop sign or light with a jerk, also turning the steering wheel I would feel and here noise. I took it to the auto warehouse where the inspected the vehicle twice and said nothing was wrong I have provided both inspections from them here in the complaint as well. I decided to take the car elsewhere and got it diagnosed and was told car needed ******** worth of work. I then contacted the auto warehouse they agreed to fix I declined and asked for a refund. they told me no. I wasn't offered another car and my current situation is homeless. and to top all of this off I received a thank you and welcome call from the finance department on 08/15/2023 letting me know the car had a cut off switch so if I didn't make or miss a payment they would shut my car off and pick it up for failure to pay. I was not happy about this at all. and asked them shouldn't this have been disclosed to me before the car purchase and let it had been my choice I feel like I wasn't given a choice and forced.im currently homeless and gave car back to auto warehouse 08/24/2023 it has not been a month and i really need my money back please!!!!!!

  

  Business Response

  Date: 09/06/2023

  AUTO WAREHOUSE
  Response Date: 9/6/2023
  
  Customer Name (********************************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 8/28/23
  Translation Received: NA     
   STK# *****, 2015 Jeep Cherokee, VIN# *****************
  
  Origination Date: 08/02/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer is complaining about mechanical issues with the car and that a starter interrupter was installed on her vehicle. The customer purchased the vehicle from the Auto Warehouse on August 2, 2023. I reviewed her contract and ********************* did agree to the starter interrupter being installed on her vehicle.A copy of that agreement is being sent to her.
  

  On August 9, 2023, the customer called in to report that the vehicle was jerking and making a clunk noise and told us that she would schedule an appointment online. She brought the vehicle in on August 16, 2023. We inspected the car and scheduled a new service. The customer brought the car back on August 21, 2023,for service that was covered under the 30-day warranty. Our service department attempted to reach out to the customer but was unable to speak with her.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20528520
  
  I am rejecting this response because: AS A USED DEALERSHIP YOU SHOULD HAVE DOT ALL YOUR Is and CROSSED ALL YOUR Ts. In todays economy no have has the money to buy a vehicle with mechanical issue. Especially WHEN YOU ADVERTISE YOUR CARS HAS HAD certified inspections. There is no way your service center was not able to detect what ********* auto shop detected and that was over ******** in repairs. Your service center had plenty of time to resolve this before I brought the car and two times after I brought the car. To resolve this all I would like a refund. And also let me make the choice to purchase a vehicle with a cut off switch. I was not notified about the cut off switch until two weeks after the purchase while receiving a thank you call. I would just love to have a refund or I will take legal actions to receive my money back. The short time I did have the car I spent most of the time trying to see what was mechanically wrong with it and it became very stressful for me. All I want is my money back.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 09/11/2023

  AUTO WAREHOUSE
  Response Date: 9/11/2023
  
  Customer Name (********************************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 8/28/23
  Translation Received: NA     
   STK# *****, 2015 Jeep Cherokee, VIN# *****************
  
  Origination Date: 08/02/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer is complaining about mechanical issues with the car. The customer did not bring the vehicle in for service. Instead she voluntarily abandoned the vehicle at our Elgin location in late August. We advised her of the consequences of a voluntary repossession.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I finessed a car with the below car lot this month, my first payment was 08/14 however the car has serval issues and the warranty is for 30days. I contacted the service department who took 2wks to look at the car and say it was only a holes that was disconnected and that the car needs socks, the holes was re connected and the car has been driving terrible every since, Ive contacted the car lot manager the sells rep the service department as I believe the transmission is going out on the car, I was with my children and the car stalled so bad a truck barely missed us! I keep calling and telling them everything and got an appt scheduled thats for another two weeks out when the warranty a be over. The radio went out, rhe battery is no good, the car smells like rotten eggs to let me further know its issues with the car, there is something leaking from the car, its doesnt drive over 50 mph, its loud and when you go to start it up its takes awhile. I have not had the car for 30days, no one is tryin to help they tell me Wait til the appointment and leave it and at the same time ok required to pay a note and dont have a way back And forth to work and school for My kids. The sales rep stopped replying to me, the manager reached out once and nothing has been resolved.

  

  Business Response

  Date: 08/29/2023

  CARFECT
  Response Date: 8/29/2023
  
  Customer Name (s): ***************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 8/21/23
  Translation Received: NA     
   STK# *****, 2014 **** Fusion, VIN# *****************
  
  Origination Date: 07/31/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer is complaining about mechanical issues with the car. The customer purchased the vehicle from ********************** on July 31, 2023. The customer was also provided with a Due Bill to have the car inspected due to the check engine light being on and there being noise from the right side. We scheduled an appointment with the customer for August 8, 2023. The customer brought the vehicle in on August 9, 2023, we inspected the vehicle and ordered the parts needed to make repairs. We set an appointment for August 29, 2023, and are currently making repairs on the car.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20501991
  
  I am rejecting this response because: car is still not repaired! I picked my car up 08/31 after it being there since the 29th and it still drives as if the transmission is failing. The car does not pick up speed! the car is shaking badly as if something is about to fall apart, this has inconvenienced me for a month now. I've had to pay out of pocket 4 times for a tow cause the car kept stopping on me, I paid twice through my insurance and twice from a private tow company. I've had to pay for a rental as the car has been back and forth to the service **** putting me in a tight spot as I have children who have to get back and forth to school and I to work in order to pay anote on a car that is not serving its purpose. I called the payment **** 08/28 to advised that I had to pay out of pocket for repairs/tows/and rental and was advised by a male rep to not pay and to just hold off until repairs was all done and then submit receipts and bills, at around 4:20pm on 8/31 I received a call saying I couldn't pick the car up until the note was paid. No one called none throughout the day to inform me of this, it's like I get different information every time I call or someone calls me. This business does not stand by there word and/or cars, there is no way I purchase a car 07/31 and has had issues since. The car is a lemon!! The business from sales, payment center, and service should be held accountable for selling damaged cars and half doing the labor. I should not be having to come out of pocket for rentals to get back and forth to work when I just purchased a car!!!! There is no way I have to pay for new battery 4tows, and serval lyft rides!! If its possible I would like my money back they can have the car its not even safe to drive the car especially on the express way as the car does not pick up speed and it stalls badly!!!
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/08/2023

  CARFECT
  Response Date: 8/31/2023
  
  Customer Name (s): ***************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 8/24/23
  Translation Received: NA     
   STK# *****, 2014 Dodge Journey, VIN# *****************
  
  Origination Date: 05/051/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer is complaining about ongoing mechanical issues with her vehicle. On September 1, 2023, the customer scheduled a service appointment due to there being right suspension noise. That appointment is set for September 11, 2023.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my car june 16 two weeks later the car was making loud noises when i started it up and when i turn the air on. The window wouldn't let down on the driver side and the key was not detected and it was it my hand. The navigation was a fault. The side-by-side sensor was at fault. The car was driving funny. I asked *** the guy that sold me the car to give me a different car i dnt want it nomore he told me to come in. I talked to his manager **** and he said i cnt unless the car is tolled. I called the shop and the first date they were trying to look at my vehicle was 2 weeks away. I call the shop i got the car from and **** said they had a quicker appointment and would bring it to the appointment. Just to find out they never had an appointment so i went a week and half with no transportation until they finally looked at my car and told me what the problem was supposed to be. They kept my car a week and half was telling me i cant get it back and was lying saying the key dnt work. When i talk to the guy at the shop he said they never reported all the problems they only was telling him that it was making a loud noise. When they fixed that i got my car back and a few weeks later the transmission is going out. When i called about it they said it was nothing they can do my warranty is up. **** was very rude and after 2 weeks of having the car he would traded it after all them problems.

  

  Business Response

  Date: 09/05/2023

  AUTO WAREHOUSE
  Response Date: 9/5/2023
  
  Customer Name (s): *********************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 8/21/23
  Translation Received: NA     
   STK# *****, 2015 **** Edge, VIN# *****************
  
  Origination Date: 06/17/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer is complaining about mechanical issues with the car. The customer purchased the vehicle from the Auto Warehouse on June 17, 2023. On July 11,2023, the car was brought in for inspection and we found that the flywheel,rear main seal, and valve cover gasket needed to be replaced. Those parts were replaced under the 30-day warranty and the vehicle was returned to the customer. The customer called on August *******, to make an appointment with service as she felt that the transmission was slipping. We scheduled an appointment with her for August 30, 2023, however she did not show up for that appointment.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20498728
  
  I am rejecting this response because:
  I got the days mixed up the reason i didnt show to the appointment. I brung them the car September 5 for an expectation. They did confirm that the transmission was going out. That they were going to replace it with an used transmission(that okay i guess). My problem is why wasnt you guys able to see that the first time they did the diagnostic. They only temporarily fixing the car instead of finding all the problems and fixing it. I had the car 2 and half months and was only able to drive it for 1 month and half because it keeps breaking down. And every time it breaks down you guys have it for weeks and Im stuck paying hundreds of Dollars for transportation go get around while yall keep putting a Band-Aid on the problem. I dnt have hundreds of dollars for transportation and still have to pay a car note on a car that broke down twice already. They do not offer transportation or care how Im getting around while they take weeks working on it. They sold me a car knowing that it had problems just like they did to others.

  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/13/2023

  AUTO WAREHOUSE
  Response Date: 9/13/2023
  
  Customer Name (s): *********************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 8/21/23
  Translation Received: NA     
   STK# *****, 2015 **** Edge, VIN# *****************
  
  Origination Date: 06/17/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer is complaining about mechanical issues with the car. The customer purchased the vehicle from the Auto Warehouse on June 17, 2023. On July 11,2023, the car was brought in for inspection and we found that the flywheel,rear main seal, and valve cover gasket needed to be replaced. Those parts were replaced under the 30-day warranty and the vehicle was returned to the customer. The customer called on August *******, to make an appointment with service as she felt that the transmission was slipping. On September 6, 2023, the customer brought the car in to our service center. We agreed that the car needed a new transmission, and we replaced the transmission free of charge.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from auto warehouse now known as carfect on 45 and ******. Immediately once I purchased the vehicle it started to have issues. I took it to the auto warehouse or work twice and was charged over ***** dollars. At first I was ok with getting things fixed because they stated it was used but then more problems started to occur. Fast forward to 2023 my car wont start, the system wont read at all I have no idea whats wrong with the car. Mind you after I got it fixed it starting to break down again but they only give you 30 days warranty. Literally the next day day after my warranty was over it wouldnt start at all. I am a hard working single mom that were referred by someone and I use my car for an everyday use. I am struggling to even get to work and get back and forth with my 4 children due to them selling me an car that wasnt worth the ****** that they say I owe. I am very sad, hurt and upset that I have purchased this vehicle from them. The reason was to save money and no I feel as if they are taking my money for their own reasons. I have never not paid my car note and I have never been rude or given any issues to them and just need my car to work. The man at the front desk assured me the second time I got my car fixed that they would fix it for free but once I arrived to pick the car up I had to pay almost ***** dollars that I didnt have but I needed my car. At this point I will have my lawyer to take over because this is a legal matter I feel ripped off.

  

  Business Response

  Date: 08/24/2023

  AUTO WAREHOUSE
  Response Date: 8/24/2023
  
  Customer Name (s): *************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 8/21/23
  Translation Received: NA     
   STK# *****, 2013, Chevrolet Equinox, VIN# *****************
  
  Origination Date: 03/01/2022
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer complained that her car had mechanical issues. The customer purchased the vehicle from us on March 1, 2022. Customer did not report any issues with the vehicle until over seven months later when she dropped the car off for service.

  Repairs were made to the transmission. Borrower again reported mechanical issues in January of 2023 but did not bring the car in for service.The car was towed into our service center on August 21, 2023, and we are currently diagnosing to see if any repairs are needed.
  

  Although we are sympathetic, the customer is being treated in accordance with his contract with the company and company policy. He has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has not been solved. It is not true that I didnt call and make complaints about the car. I was told if it was the same issue that the auto warehouse had just diagnosed that I would have to pay again. I didnt think that was fair due to the fact that *** already paid money that I didnt have. They only give a 1 month warranty which the car immediately started to have issue exactly after the 1 month was over. I did not want to pay for the same issue again. I called and made a complaint they told me I had to have the car towed in and I couldnt make an appointment due to the car not running. Phone calls are recorded!!! I work entirely too much to go back and forth to the dealership. After that I actually came inside to try to speak with someone and no one wanted to talk. They brushed of the issue and said they would get in contact with me. No one did. So finally Ive got the car towed in which costed me over 100$. The problem is the car is costing me a lot of money as I am already paying over ****** for a used car that wont even last a month even after repairs! Thats an big issue. So many things is wrong with the car it wouldnt read in the system at autozone. The car is completely use to me as of now. I have been missing work, my children have been missing school and the only thing they can call me and say is theres a 75$ diagnosis fee. Every since Ive had the car its been issues and all they care about is money. Ive had the car under 2 years theres no way it should have to go under this many services and cost me this much money when as I stated its already costed me much! 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS SOLD A USED *** THAT WAS TOLD TO BE IN GOOD OR FAIR CONDITION. I TOLD AND ASKED MY SALES PERSON ******** UPON OR BEFORE PURCHASING "ANY ISSUES IM NOT AWARE OF" WILL THIS BREAK DOWN ( I HAVE 4 KIDS ONE BEING A NEWBORN) UNFORTUNATELY THIS COMPANY HAS BEEN GETTING AWAY WITH SCAMMING INNOCENT PEOPLE OUT OF THEIR MONEY AND SELLING THEM SOMETHING THAT IS NOT WHAT IT SEEMS TO BE. I HAVE NO CONTRACT BECAUSE WHEN I ASKED "***** THE MANAGER" 3 TIMES SHE GAVE ME RUN AROUND. I GAVE THOUSANDS OF DOLLARS DOWN AND WITHIN 5 MILES OF MY WARRANTY EXPIRING MY TRANS STARTED TO GO!! I CALLED AND ***** ASSURED ID GET A NEW APT ASSURING THE ISSUE WILL BE ADDRESSED NEVER GOT A CALL BACK. WITHIN 60 DAYS MY AC BLEW OUT AND *** STARTED TO OVER HEAT CAUSING MORE ISSUES. 65 DAYS IN I CANT EVEN BREAK WITH OUT THE *** SHAKING. I HAVE MY NEW BORN BABY RIDING IN HEAT PURE DESERT BECAUSE MY 2016 DOESNT EVEN BLOW COLD AIR. TO TOP IT OFF I DO NOT HAVE THOUSANDS OF MORE DOLLARS TO REPAIR. ALL MY PAYMENTS HAVE BEEN ON TIME. IM SEEKING LEGAL ADVISE. I WANT TO TRADE OR GET A DIFFERENT *** OR BEST OF ALL I JUST WANT A WORKING *** NOT A LEMON!!!!! IF NOT I WILL RETURN IT AND STOP PAYING. PLEASE HELP NOT TO MENTION THIS *** IS 35K AND DOES NOT EVEN WORK I PAY 3 TIMES THE ******

  

  Business Response

  Date: 08/02/2023

  AUTO WAREHOUSE
  Response Date: 8/1/23
  
  Customer Name (s): *************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 7/15/23
  STK# *****, 2016 **** Explorer,VIN# *****************
  
  Origination Date: 5/22/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  T

  he customer complained that there are mechanical issues with her vehicle that were not repaired under the warranty.
  

  Customer purchased the vehicle on May 22, 2023. The customer called us on May 25, ******* let us know that the 3rd row seat was stuck, and the *** and reverse light were not operating correctly. We set an appointment for **** 2,2023. The customer did not bring the car in on that date and no additional appointments have been requested by the customer.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

  Customer Answer

  Date: 08/03/2023

   
  Hi **** id like for you to call me at the number on file. I called the ****** location requesting an appointment for a loud transmission noise. I informed them that i was 3 miles over warranty and they DENIED me service. Following that weekend I kept my promise and came in to give AN ADDITONAL DOWNPAYMENT AS PROMISED. During that time I informed ***** that I missed the apt because they said they WOULD NOT SERVICE ME. SHE PROMISED TO SET A NEW APT UP AND CALL ME BY MONDAY. I NEVER GOT A CALL BACK. A FEW WEEKS LATER ( COUPLE DAYS BACK) THE ***** CANNOT EVEN COME TO A COMPLETE STOP. THERE IS NO WAY BREAKS AND ROTORS WARE OUT WITHIN OR LESS THAN 90 DAYS. I ASK THAT YOU PLEASE MAKE THIS RIGHT. All i want is the truck to be maintained. I have a RECIEPT WITH COSTS ON NO OIL NO ANTIFREZE OR COLANT THE ***** WAS OVER HEATING BUT MY COMPUTER SYSTEM SHOWED IT WAS MAINTANCED. THEY SAID THAT EVERYTHING WAS WIPED OFF AND RESETED BUT NEVER CARED FOR OR TAKEN CARE OF. ALL I ASK IS THAT YOU GET MY ***** UP AND RUNNING AS I THOUGHT I PUCHASED SOMETHING IN " GOOD CONDITION" AT THIS POINT IT WAS FALSELY ADVERTISED. I PLAN ON CALLING ATTORNEY AND OR  ******** ATTORNEY GENERAL. I HAVE 4 SMALL CHILDREN AND DO NOT HAVE MONEY TO PUT INTO THE ***** WITHIN 90- DAYS ON TOP OF 3000K DOWN AND ***************************************************************************************** Complaint: 20399197
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/07/2023

  AUTO WAREHOUSE
  Second Response Date: 8/7/23
  
  Customer Name (s): *************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 7/15/23
  STK# *****, 2016 **** Explorer,VIN# *****************
  
  Origination Date: 5/22/2023
  
  Please allow this to serve as our response to the customer's rejection of our first response.

  .
  The customer complained that there are mechanical issues with her vehicle that were not repaired under the warranty.
  

  We contacted the customer on 8/4/2023 to set up a service appointment. The customer was scheduled to bring the car in for an inspection on 8/7/2023 but did not show up for the appointment and did not call to reschedule.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer Answer

  Date: 08/07/2023

  Hi **** again I am requesting you give me a call or a good contact where my attorney can reach out. I SPOKE WITH ****** WHO REASSURED HE WILL SEND AN EMAIL BASED UPON OUR CONVERSATION. UNFORTUNATELY I DO NOT FEEL COMFORTABLE LEAVING THE VEHICLE WITH SOMEBODY UNTRUSTWORTHY AND HAD A BAD EXPERIENCE. IF I WAS LIED TO THEN I CANNOT IMAGINE WHAT IS NEXT- I HAVE READ MULTIPLE REVIEWS AND THE LAST THING I NEED IS TO DROP OFF THE VEHICLE AND IT END UP HAVING MORE "UNKNOWN ISSUES". THERE HAS BEEN MANY COMPLAINTS ON BEHALF OF SERVICE AND I PREFER TO GET IT REPAIRED SOMEWHERE IM COMFORTABLE LEAVING THE ***** THEIR. 

  UNFORTUNATELY THE APT I WAS GIVEN WAS NOT TILL MONDAY- ON SATURDAY I DECIDED TO TAKE IT FOR A PROFESSIONAL EVALUATION. 

  BASED ON THE REPORT THE ***** NEEDS 4 NEW ROTORS AND BREAKS. I WAS REASSURED THAT THERE IS NO WAY BREAKS PADS WERE OUT IN AS LITTLE AS 90DAYS,

  UPON FURTHER EVALUATION - A NEW RADIATOR IS NEEDED. 

  THIS IS MY LAST INTEND. ALL I ASK FOR IS TO BE COMPENSATED UPON MY RECEIPT FOR PARTS AND LABOR. I DO NOT PLAN ON REPAIRING THE WHOLE VEHICLE BUT ONLY BRING IT UP TO MAINTAINED AND AVOID A HAZARD FOR MY CHILDREN. I DO NOT KNOW WHAT I WOULD HAVE DONE IF I WOULD HAVE GOT INTO AN ACCIDENT WITH OUT BREAKS CAUSING ONE OF MY CHILDREN'S LIFE. PLEASE TAKE THIS AS A URGENT NOTICE THESE LEMONS CAN CAUSE SOMEONE THEIR LIFE. 

   

  IF I DON'T GET THE PROPER SOLUTION I WILL BE OPENING A MOTION AND CLAIM TO POSSIBLY SHUT THIS BUSINESS DOWN FOR GOOD. ALSO IN CONTACT WITH THE ATTORNEY GENERAL OFFICE. 

  AGAIN I KINDLY SEEK PROPER COMMUNICATION AND CORRECT COMPENSATION. I HAVE SPENT OVER 5K IN DOWN-PAYMENTS AND MONTHLY PAYMENTS. AS A MOTHER OF 4 INCLUDING A NEW-BORN I DO NOT HAVE THE REPAIR COST TO GET MY VEHICLE UP AND RUNNING AGAIN. 

   

  Complaint: 20399197
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/09/2023

  AUTO WAREHOUSE
  Second Response Date: 8/9/23
  
  Customer Name (s): *************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 7/15/23
  STK# *****, 2016 **** Explorer,VIN# *****************
  
  Origination Date: 5/22/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer complained that there are mechanical issues with her vehicle that were not repaired under the warranty.
  We contacted the customer on 8/4/2023 to set up a service appointment. The customer was scheduled to bring the car in for an inspection on 8/7/2023 but did not show up for the appointment and did not call to reschedule.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the Auto Warehouse in ******** on 03/22/2023 i put down **** got a 2014 jeep grand cherokee with ******* miles on it and the man kept trying to get me to put down extra money i was told that i would be paying a biweekly deposit of 277 for my car note . A week later after having the vehicle the check engine light came on i took it to auto zone and to get it read and a code popped up on it for a misfire . I contacted the auto warehouse to put the car in the service because i was told that i had a 30 day warranty for the service . took the vehicle to the service and got the vehicle fixed i was told i was okay to come pick the vehicle up and a day later the check engine light came back on i ignored it for a while because i neeeded to keep the vehicle because i was spending too much on uber to get back and forth to work . When i purhased the vehicle too i was also told that if i refer someone i would get a free monthly payment in june i refered my coworker and she purchased a 2012 kia ****** i called up to the warehouse and gave them my information and told that i was going to receive a call back but never did . So it was time for my car note to get paid and i was late on the payment due to me not having a stable work postion and they shut my car off on me while i was outside the grocery store with my baby. I called and gave them a specific date that i can pay the car note and he tried telling me that i had to pay it earlier than that after i told him i was not working . I just feel like this place was scam aslo because when i first came in and the dealer did my paperwork i told him that i pay 745 for rent and he put on the paperwork that i only pay 300$ . Im a female and dont know about cars this why i feel like they got over on me .Now it is July and im constantly having problems with the car now i have to buy a new battery because my car keeps shutting off and barely starting up .

  

  Business Response

  Date: 08/02/2023

  AUTO WAREHOUSE
  Response Date: 8/2/23
  
  Customer Name (s): ***************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 7/15/23
  STK# *****, 2014 Jeep Grand Cherokee,VIN# *****************
  
  Origination Date: 3/22/20232
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer complained that there are mechanical issues with her vehicle that were not repaired under the warranty.
  

  Customer purchased the vehicle on October 29, 2022. On November 16, 2022, the customer brought the car in for inspection. We inspected the vehicle and found that the vehicle needed a new thermostat, new radio, new tires and an alignment. We ordered the parts and once the parts came in, we replaced the thermostat and radio and sent the car to VIP tires for two new tires and a wheel alignment.These repairs were completed at no cost to the customer. The customer called on December 29, 2022, to say that the check engine light was on, and we set a new appointment for January 6, 2023. The customer did not bring the car in on that date.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is  it working because I didnt purchase my car in 2022 I got it this tax season which was in march of 2023 so I dont know who they are referring to 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Dodge Grand Caravan from the Auto warehouse on Cicero Oct 29,2022 first off I asked for an SUV Durango to be exact I just knew that after paying off my first scam vehicle a **** ****** Sienna for like $18,000 , yes somewhere in that ball park for a **** timing broke 2 months after paying it off so I go to purchase another vehicle very stupid of me any who 2 days after purchasing the check engine light comes on the car heat didn't work properly, knocking in the transmission and struts needed all around filters needed changing as well I did manage to get a repair appointment after a world of struggles they had the car a few days can't remember told.me the car was fine just needed two new front tires they did fix the heating issues but damaged the ac it was working fine now one side is hot the other cold . Also told them about the strut and the transmission it went ignored and I was lied to put two used tires on the front that I had to plug two bad tires sent me on my way been trying to reach the auto repair for months spoke to reps went back to where I purchased it they tried contacting auto repair they couldn't reach them I was told they would send an email to the auto repair manager that Day and should hear back that day its been 2 weeks the car only goes about 25/30 miles an hour tried to get help they are rude with gangster style tactics I have filed a complaint with the feds county city and state the attorney *************** and even a **** Congressman and the media they cut my car off the other day I was at work they called I didn't answer payment was due that day the day hadn't ended it was 12 noon they shut the car off . It was due that day . The day wasn't done they shut me off how arrogant and gangster and this how they treat someone who paid off the first rip off now I have an even worse vehicle the car had over ******* miles on it not the car I wanted they made me take that car or nothing else(remember I paid my first balance off these gangsters didn't care) $285 every 2 weeks for a malfunctioning car trans will go any day now struts terrible gone only had the car since October 29,2022 I have paid for out of pocket repairs continuously because can't reach repair department they had the car previously fixed only the heat and gave me dangerous tires boy they sweat you for that money though but sell you a bad bad bad bad bad product breach of contract negligence didn't disclose blue book value when asked wasn't told interest rates how much the car costs just sign this congratulations we just fd you I am with all my power and political and legal help do what's needed to SHUT THIS COMPANY DOWN change the name all you want that shows bad credibility trying to escape and dupe more people picketing at all locations in the Chicagoland area on the way media and political and legal problems are headed this company's way I paid off a car and this is how I was treated what a sham company and they should not be doing business in ******* or any where else. TIME FOR THE SHUT DOWN AND CLASS ACTION LAWSUITS ANY CUSTOMERS WANNA JOIN leave a message it will be public soon anyways.

  

  Business Response

  Date: 07/31/2023

  AUTO WAREHOUSE
  Response Date: 7/31/23
  
  Customer Name (s): ***********************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 7/15/23
  STK# *****, 2016, Dodge Grand Caravan, VIN# *****************
  
  Origination Date: 10/29/2022
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer complained that there are mechanical issues with her vehicle that were not repaired under the warranty. Customer purchased the vehicle on October *******. On November 16, 2022, the customer brought the car in for inspection. We inspected the vehicle and found that the vehicle needed a new thermostat, new radio, new tires and an alignment. We ordered the parts and once the parts came in, we replaced the thermostat and radio and sent the car to VIP tires for two new tires and a wheel alignment. These repairs were completed at no cost to the customer. The customer called on December 29, 2022, to say that the check engine light was on, and we set a new appointment for January 6, 2023. The customer did not bring the car in on that date.
  

  Although we are sympathetic, the customer is being treated in accordance with his contract with the company and company policy. He has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20327130
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  First off first lie being told is the inspection was bogus car needed struts told them that their conclusion was 2 used tires that I inflate everyday since I got them USED tires not new total lie had to bring the car back because they installed a non working radio that's why I had to.come back fixed the heat broke the air conditioning on the passenger side it worked before they touched that area I told them about the struts when it was under warranty they said it was front tires wow like I'm stupid here try this Mr. ***** of the company you sell bogus cars with little to no maintenance won't give the history on the car no prices on the cars if you ask they won't tell you I didn't get a contract at all all I got was a tax receipt hey whats my interest rate ? They sure didn't tell me when asked didn't give bluebook value when asked wasn't the car I wanted that's what they offered gangster style tactics over $23,000 for a car with a Blue book value of $3750 the car needs a transmission only goes ************************************************************************************************************************** into paying out the wazoo for a **** I have a heavy heavy hand in this city I will fight you tooth an nails on this and it's coming class action is imminent. This is totally ridiculous you are a legal scammer the light is about to shine on your operations media coming soon and every connection I have coming for the shut down lying doesn't make you applicable with the laws time to get exposed crooks.

   

  

  Business Response

  Date: 09/07/2023

  We reached out to the customer on July 14, 2023, but there was no answer. We reached out again on July 26, 2023, and scheduled an appointment with our service department on August 3, 2023. The customer once again did not bring the car in for service.

  Customer Answer

  Date: 09/09/2023

   
  Complaint: 20327130
  
  I am rejecting this response because:

  Each time I was told to bring the car in 1. Was during working hours couldn't make it 

  2. What needed repaired was now on me to pay for since now it was past the warranty but the company was notified of the problems before warranty expired. So now I have to pay for the issues No I don't think so . The bottom line here is they know what practices they partake in at this company and it's time for them to be investigated as they are now being and don't know it yet but it's coming Attorney General ******** Congressman ***** and Federal and the ************* fraudulent as this company is it's time people fight back and stop being taken by scam companies such as this one . See you in court period.
  
  Sincerely,
  
  ***********************