Reviews
This profile includes reviews for Motorola Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 80 Customer Reviews
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Review fromChristine P
Date: 08/20/2024
1 starChristine P
Date: 08/20/2024
I don't see why I need an update on my cell phone every week. And now I'm hearing about the health issues being caused by the 5G network. This phone supposedly should be connected to 2G but when I try to select the button for 2g the button has been rendered unchangeable. I would like my money back for this phone it's no longer the phone that I purchased after so many updates that I did not agree to.
Motorola Mobility
Date: 08/21/2024
When purchasing a device you agree to the terms of updates. Updates come from Motorola, the carrier and ******* Networks will be dependent on devices and carriers. As we are showing no orders for the customer through ************************** the customer will need to go to the point of sale for a refund.Review fromcandy d
Date: 08/13/2024
1 starcandy d
Date: 08/13/2024
have a moto g power 5g 2024 phone had it 8 days and it wont hold a charge and wont charge at all been on the phone 2 days in a roll and get cut off every time someone says there going to put me on hold i want my money back this is bull s*** im done playing games with this company want my money backMotorola Mobility
Date: 08/14/2024
As the customer purchased the device from Cricket, they would need to go to point of sale for refund or brand new replacement. The customer refused all warranty options for repair/replacement.Review fromRobert B
Date: 08/10/2024
1 starRobert B
Date: 08/10/2024
Scam artists. I bought a 2023+ razr 4 months ago. They plastered the fact everywhere that I was not to remove the factory installed screen protector for any reason. Even sent numerous emails stating the fact and made it ******* clear that it would void the warranty. Fast forward to the present, my screen protector is falling off - all by itself. Took 2 hours to get a *** on the phone, they set me up an appointment with my local UBreakIFix facility all covered under warranty. All well and good right? NOT! Show up for my 11 AM appointment and there was a line out the door. Took over an hour just to get checked in for my appointment. Tech said it would take about 30 minutes so I left the phone. Gave them 60 and minutes and returned to pick it up, only to find out they didn't have the repair part. SMH. Asked a few questions and found out that they've NEVER had the part. He logged onto his ordering system and showed me that he couldn't even order it. Because Motorola hasn't even released it to be shipped to third party repair facilities. LOL So I called the *** back. Took another 2 hours to get someone on the phone. Explained the situation, they thought it was just a problem at that UBIF location. So she made me an appointment at another facility. I decided to call ahead this time and found out that they don't have the part either. Third time is a charm right? NOT! The call was escalated to the 'advanced team', she proceeded to tell me that sending the phone to them for repair was my only option. Would take at least 7 to 10 business days to complete. How am I supposed to run my business on that? She then tried to get me to buy another Motorola to use as a backup while my primary is out for repair. Not in my life time. I'll go replace this F'n piece of S~!@ with something more reliable. For being one of our 'Bleeding Edge' tech companies, I'd have to say that they have failed miserably. Bet of luck with all your endeavors, just leave Motorola out of the equation.Motorola Mobility
Date: 08/12/2024
We do have a contract with UBreakIfix for repairs. It is up to the stores to get the parts from their distributor. For the issue the customer was having, a repair would need to be set up. The customer has refused this. We consider this matter resolved, unless the customer would like to set up a repair.Review fromElaine R
Date: 08/01/2024
1 starElaine R
Date: 08/01/2024
Absolutely the worst customer service in regards to repairs. Sent in for warranty repair for pixel issues, received razr+ back with front screen popping off, called them immediately regarding this issue and now they want me to send it back for review to see if they will cover it under warranty or if I will have to pay to fix their mistakes.Motorola Mobility
Date: 08/12/2024
As this is a Canadian device, the warranty options were provided by Canada support for repair. If the device is found to not have physical damage, the fee would not be required. Physical damage is not covered under the warranty.Review fromSonya L
Date: 07/27/2024
1 starSonya L
Date: 07/27/2024
customer service is the WORSE!! Purchased a Razr love the phone BUT 5 months later 1/2 the screen doesn't work it's under warranty BUT try sending it to them for repair. Oh that's right you get the run around until you just say F$#%! it. It's July 27 been trying since July 8 to return. UNBELIEVABLE! For weeks I could never get the shipping label they kept claiming they emailed but NOTHING. (No not in spam) Then finally I got it shipped it off on Thursday by FED-X today's Saturday they have no record it was sent. Been on the phone over an hour trying to speak to someone. Get someone on the phone they hang up. I call back wait another 30 on the phone for that call to drop, called again called dropped after 20 minutes of waiting listening to the same **** song over and over!! Put in a request for a call back. Not hopefully I will ever see my phone again. If it worked it's a great phone. But not being able to use half the screen is not an option.Motorola Mobility
Date: 08/12/2024
The customer's device was received and repaired. This has been returned repaired to the customer. We consider this matter resolved.Review fromTom M
Date: 07/26/2024
1 starMotorola g power phones are excellent! I'm on my 3rd one. But, Motorola customer service is horrible.I ordered an unlocked moto g power G5 2024 to replace my moto g stylus G5 2022. Somehow, my order got replicated 3X: instead of one phone, they charged me for four, and sent all four to me! The initial customer service rep is helpful and considerate, but the real problem is, every time they need to transfer the call to someone who has authority to take action, the call drops. I called 4 times, and every time the call dropped within a minute of the transferee picking up the line. I agree with others about Moto needing to be better about reversing the card charges. We refused delivery of the three duplicate phones, and the *** tracking shows those phones are being returned to Moto, so they should have reversed our charges right then. E.g., if *** loses the phones at this point, I'm certainly not going to be held liable. Luckily CapitalOne is helping me dispute those charges.Review fromPat B
Date: 07/25/2024
1 starPat B
Date: 07/25/2024
I ordered the new moto razr 2024. It has been a week since I ordered my device. I have called three days in a row to figure out what the issue is. I have been sent back and forth to different agents and no one seems to be able to answer what the issue is. Today I was on hold for about 35 minutes before getting connected. Once I was finally put through the right person, they hung up. I called again, this time the wait was 45 minutes and they were "disconnected" This is unacceptable. No one seams to be able to do anything to help. At this point I want to cancel my order and of course no one knows how to do that. Worst customer service ever.Motorola Mobility
Date: 08/12/2024
This order has been delivered. As the device is new, a stock availability may have delayed the order in being shipped. Delivery is estimated not guaranteed.Review fromSteve T
Date: 07/23/2024
1 starSteve T
Date: 07/23/2024
TRASH. Bought their 2024 motorola razr plus and it can't even make basic texts or phone calls. I put my sim in a different phone and everything worked fine. You f***** ****Motorola Mobility
Date: 08/12/2024
If the device is not compatible with the *** or Carrier, this issue may occur. As we have no contact from the customer trying to resolve this issue, they can contact us for further assistance.Review fromErnest E
Date: 07/21/2024
1 starErnest E
Date: 07/21/2024
Purchased a unlocked Edge, but some ***** ignored my changed address, and sent it to the address I have not used for over a year.Nobody cared, blamed me for ordering it, refused to use the actual address and ship anew phone. No, they had to do an investigation, then after that, they had to do another investigation.Meanwhile, a month passes, no phone, only stupid excuses.My card has not been refunded for the amount so far.June 25 to current date, NOTHING HAS OCCURRED...I AM THE VICTIM OF FRAUD!Their 'MOLI' AI is useless, after multiple calls, nothing but excuses are what I get.REFUND MY MONEY!From top rated, to trash...sad slide downhill!Motorola Mobility
Date: 08/12/2024
The customer has been refunded. As the customer is the one who placed the order with the incorrect address, the refund had to wait to be processed until the proper processes were followed. Once an order is placed, the address cannot be changed. The customer should update their address in their Motorola contact.Review fromBrenda B
Date: 07/19/2024
1 starBrenda B
Date: 07/19/2024
I've been on the phone with Motorola for almost 2 hours now. My phone is under a month old and has had issues since I bought it. They are now saying that they will put a $145 hold on my card plus tax....but that the tax will not be refunded even when I send iny defective phone.I have cancer and do not have the energy to be on the phone this much. I am in pain and just need to be able to use my phone as intended.Motorola Mobility
Date: 08/12/2024
The security hold will be reversed in full as long as the defective device is received. This includes the tax as the security hold is not a charge unless the defective device is received. The customer can contact us to set up the repair/replacement.
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