Reviews
This profile includes reviews for Motorola Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 80 Customer Reviews
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Review fromRicardo L
Date: 07/09/2024
1 starRicardo L
Date: 07/09/2024
I got my razr+ device on Jan/2024 and was using it with no issues but 2 weeks ago my device and service was suspended, went to my service provider and they told my device was blacklisted by a different company back in nov/2023. tried Motorola customer service but they state they dont block devices and yes, they didnt blacklist the device but what they did was to sell a pre-owned phone as new. I dont know why the device was blacklisted and I dont need to, I didnt pay for a pre-owned or refurbished device. Ive been a ********************** customer for a long time but this is really disappointing and customer service was frustrating. im looking for money back resolution
Motorola Mobility
Date: 08/12/2024
We are showing the device as an unlocked model. We are also not showing any blacklist on the device. We do not ship used devices for new orders. If the customer is having issues with the service being suspended, he would need to speak with the carrier. The device has not been blacklisted or showing as locked on Motorola's end.Review fromMark J
Date: 07/06/2024
2 starsMark J
Date: 07/06/2024
Motorola mobility is going downhill ?? it's July 2024 and they do not have the Motorola edge Plus this year. They seem to be going out of business slowly:-(and the customer service is so ignorant you ask a question you can't get a straight answer anymore :-( it's not like years ago where you could talk to somebody and they'd have a straight answer I was on the phone for nearly an hour yesterday and they didn't get me an answer at all they don't know how to handle it :-( no wonder people are going to Apple and ******* and ****** And everyone else has longer updates and Motorola is so cheap about keeping up with that or taking forever to get it and everybody else is way ahead of them :-(Motorola Mobility
Date: 07/08/2024
For update information on devices you can go to ***************************************************************** , if you need further assistance or have more questions we would be happy to help.Review fromCharlene L
Date: 06/21/2024
1 starCharlene L
Date: 06/21/2024
Motorolo g5 is the WORST brand ever. Purchased a phone and it broke within 3-4 months. Got replacement phone. Had it less than 6 months and the phone just died for no rhyme or reason. Can't get anyone to assist with getting a replacement. Finally got someone to send a shipping label it's a QR code, that won't print for me. Called and spoke with **** who told me it is my problem I can't print it. I am telling all my social media accounts about this scamming outfit. ******* always mailed me a return label. Motorolo NEVER again.Motorola Mobility
Date: 06/24/2024
We would be happy to provide the customer a new label or even have a label shipped to the home. The customer refused a second label from the agent and stated she no longer wished to continue with the repair.Review fromLori B
Date: 06/15/2024
1 starLori B
Date: 06/15/2024
Motorola razor screen stopped working within 4 months of purchase. Contacted Motorola for replacement. 3 weeks and 2 locked TMobile phones later and still don't have a working metro PCs phone. Motorola won't help. Metro PCs says they can't unlock a ******** phone. TMobile won't unlock the phone because they aren't my service provider. Also discovered Motorola has "blacklisted" the **** numbers of the phones they sent me. But on the bright side they'll internally escalate the issue on Monday. So I'm sure holding my breath for a resolution won't be a problem for me!Motorola Mobility
Date: 06/24/2024
The warranty covers like for like replacements. If the original device was originally locked, the replacement would be locked. Upon checking, the customer was provided multiple replacements and all were like for like. They are the same exact model. The customer has not returned the original device or the replacements as advised, therefor the devices would be blacklisted. The customer needs to send back original and/or replacements and contact the carrier for unlocking the device.Review fromJerry M
Date: 06/01/2024
1 starJerry M
Date: 06/01/2024
New Moto g5 power exploded in flames in my pocket. Motorola doesn't care, and is refusing to deal with the issue in a timely manner. They are not working with me to help other that this may happen to let alone replace the phone cover damages from the fire. I used to really like Motorola products but I don't trust them anymore.Motorola Mobility
Date: 06/03/2024
The customer has been advised, the device would need to be sent in for evaluation. The customer refuses to send the device in. There is nothing further we can do until the device is evaluated. Customer needs to continue to work with the agent handling their case.Motorola Mobility
Date: 06/24/2024
As we take these matters very seriously, we have to do a full evaluation on the device to see what caused the issue to occur. The customer has refused to send the device in. We are unable to assist the customer if they refuse to send the device for evaluation.Review fromPat T
Date: 05/19/2024
1 starPat T
Date: 05/19/2024
I ordered two phones which I never received. They were returned to the warehouse. I was told they would reship the phones. They never reshipped them. I was told I would get a refund. I've yet to receive a refund. So here I am without phones and lost $500 in the process. I just want my money back.Motorola Mobility
Date: 05/20/2024
This order has been refunded on our end. For further information, the customer needs to speak with Affirm. We consider this matter resolved.Review fromMandy A
Date: 05/06/2024
1 starMandy A
Date: 05/06/2024
They refuse to stand behind their product. Their screen stopped working in less than a year through no fault of our own and repair was over $500. When we questioned it, the manager just repeated that it wasn't covered by the warranty six times. I will never use Motorola again and was a loyal customer for yearsMotorola Mobility
Date: 05/20/2024
Upon looking into this, I am not showing any contact the customer had with **********************. The customer needs to contact us at ************ so that we may look into the warranty options available. Any physical damage would not be covered under the standard warranty and would require a fee to repair.Review fromAdam F
Date: 04/25/2024
1 starAdam F
Date: 04/25/2024
Absolutely HORRIBLE! Brand new Motorola razr 2023 broke three times within 6 months, the first two times I had to send it in for repair and it took a week or two for it to return but the last time they refused to help at all. Offering only to fix it for almost $200. This last time I also lost all of my app data and am not able to retrieve any of it. This phone broke from a minor fall of a few feet closed and with Motorola's expensive case on it. I will never buy a phone from Motorola again because they have created a poor quality phone, charged way too much for it, and then refuse to stand by their customers when it breaksMotorola Mobility
Date: 05/20/2024
As the customer has just the standard manufacturer's warranty, any physical damage of the device is not covered. The customer spoke with an agent and was offered a one-time courtesy partial waiving of the physical damage fee, but the customer refused. As dropping the device is not covered and can cause issues with the device, this is not a manufacturer defect. We consider this matter resolved as customer was not happy with the options available and disconnected during discussion.Review fromVanessa M
Date: 04/22/2024
1 starVanessa M
Date: 04/22/2024
I have a Motorola Stylus in 5G 2023 I bought this past January. It's fully paid for. Motorola blocked my phone by accident after 3 months and it's been 5 days I can't use my phone. Motorola is unable to unblock me, and IT couldn't fix it. They tell me to wait when they can simply just replace it. They broke my phone and won't fix it or replace it. They are unreliable and thieves.Motorola Mobility
Date: 05/20/2024
The customer had a trade in that was denied/not sent in, and the chargeback was required for the **** to be cleared. This is stated in the Terms and Conditions of Trade In. There were issues with getting her device unlocked, but the technicians worked with her to resolve the issue. We consider this matter resolved.Review fromLinda L
Date: 04/12/2024
1 starLinda L
Date: 04/12/2024
I recently purchased an Edge 2023 phone but I received a different phone moto g 5g, much cheaper one. I returned it according to their return authorization. Then I had no response from them for weeks. I had to dispute it through my credit card company. And they are still playing games and refuse to process refund. One dirty tactic they try to shut the door is to send you an email saying the case is solved due to no response in 72 hours. But this is so illegal. What response in 72 hours? The customer is waiting for their response, for weeks! So this is a terrible company, be aware!Motorola Mobility
Date: 05/20/2024
When trying to process a refund for the customer, our system was not allowing the refund to go through as the customer opened a dispute with PayPal. This causes issues to occur during the process. The customer was informed that they needed to close the dispute so that we may successfully process the refund. The customer disputed closing the dispute. We are showing that the dispute is still open with PayPal and would need to be closed for the refund to be processed successfully.
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