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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Complaints Summary

    • 3,782 total complaints in the last 3 years.
    • 1,282 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Groupon for a monster truck show that was supposed to happen on 6/18 through Groupon, however there was no event at the location. I could not find the event after roaming around for close to an hour with a young child. I tried contacting Groupon to get the vendors number and could not get that information. So I had to end of leaving since I could not did the vendor. I think it was cancelled and I did not see anything at the track area. I contacted Groupon the following Monday to request a refund and tell them about the issue. They did they would reach out to the vendor and now I was told by Groupon that the vendor refuses to refund me my money and that Groupon can't help me out. I feel like I was scammed and Groupon won't give me the vendors contact information. I feel like Groupon and the vendor just took my money and scammed me for something that was never going to take place. I want a full refund and apology from at least Groupon for this poor business practice.

      Business Response

      Date: 08/04/2022

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
       
      Please be kindly informed that it is not our policy to issue a refund for a Final Sale deals after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
       
      However, given the circumstances, I'm able to make an exception in this case.
       
      I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      Regards,
       
      ****************
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 08/04/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Membership to **** Club was purchased via the Groupon website after receiving a promotional email invite. $25 was taken from my account but no valid membership was redeemable on **** Club website. Multiple attempts to validate this purchase was unsuccessful. Groupon wont follow ** my requests for help. ** researching online this problem, multiple reviews exist saying this is a scam.

      Business Response

      Date: 08/04/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      I can confirm that our system processed your refund successfully on 07/24/2022.

      If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ********** membership through Groupon.com on April 24, 2022. The deal was 12-month Club membership Free Members **** Apple Pie $35 eGift Card after using ********* In order to get these perks I had to - Spend $35+ pre-tax - Use ********* within first 60 days of membership - Allow up to six weeks for eGift card delivery after using ********* I never received the Free Members **** Apple Pie or the $35 eGift Card despite using the scan and go multiple times in store and spending hundreds of dollars at **** Club. When I tried to reach out to Groupon, on June 24, 2022, I sent an email and they replied two times that they were busy and would address my email but they never did. I tried to email them again a couple of days back and they never responded to the emails. That is when I decided to contact the BBB. I have attached the receipts for the times I used scan and go as well as groupon acknowledging that I did send them an email.

      Business Response

      Date: 08/04/2022

      Hello Alaa,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      I recommend reaching out to the merchant directly. The merchant is responsible for fulfilling your order and will be able to easily assist with this issue. If you'd like a tracking update, though, you can reach ********** directly at: https://help.samsclub.com/app/answers/detail/a_id/167?xid=ftr:contact-us

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to return my glasses frame through Groupon. I contact Groupon to get refund but no one feedback to me.

      Business Response

      Date: 08/04/2022

      Hello *****.

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 07/26/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

      Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

      Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 12 2022, I had purchased over $600 worth of Groupon services.Thus far I have only used one. There were three totaling $272 which because Groupon has no customer service which doesnt make sense the only option was to trade those three in. So thats what I did because they didnt have any way to contact them, I even tried live chat which is no connection. I decided to purchase clothing items instead of more services!!I purchased two or three items each from three different companies ,per company and I was charged $60 alone for shipping. Which I have never experienced before on Groupon Ive ordered just one item each from a company and or multiple companies wasnt never charged a shipping fee.Now I have called to make a appointment with three of my other Groupon services. ILash ********** dipping powder services, I purchased two so I can have one for my hands and one for my toes. I was charged $110 by Groupon for a service that is $35, I called the place to make a appointment and I asked how much this service was I was told by the owner $35 Why is Groupon over charging customers??Then I called femmelux $75 for my first foot detox out of 3, the number is no longer in service and the website sends you to a open domain with nothing else, company just disappeared?? As a customer I shouldnt have to call to find out that a company is no longer in business and or that Im being over charged for a service.Groupon is a scam!! I dont know what happened with Groupon but had I known that I would be 1. Taking advantage of by false advertising and over pricing, I would never have wasted my money!!!!I have a few more companies to call in regards to services to see if Im able to use the others. Im also still waiting for my clothing items and shoes. As it goes for the $110 & $75 I want a full refund to my card!! Not Groupon bucks!!!

      Business Response

      Date: 08/04/2022

      Hello Ricquilla

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: II want to extend my sincerest apologies for the negative experience that you had. As for the shipping fee there are on every Groupon stores product. You can always find them in the fine print. I see you contacted the merchants, If the orders are returnable you will surely receive a refund.

      As for ILash nail & spa dipping powder I see it was refunded to Groupon Bucks. Unfortunately we are unable to convert it to original form of payment, because part of the were spent.

      As for Femme Luxxe Studio I can confirm that our system processed your refund successfully on 07/20/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

      * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

      I hope this clears everything up. Please let me know if you have any other questions.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a set of five OUTDOOR security cameras from Groupon and received a set of five INDOOR cameras instead. I wasnt able to speak with an actual person, but I sent an email right away and was sent an email that I would hear back within 24 hours. Instead, after ******************************************************************************************* time. No further info and its been nearly a week now with no other response dispute sending several emails to them. I tried to contact Groupon directly and was told that I needed to contact the third party merchant and that they will forward my request to them. They didnt even acknowledge the fact that I hadnt received a response from the merchant. After still not hearing back, I started a help chat with Groupon about this and was told they will investigate and it can take an estimated two business days to hear back. I spent $400 on these cameras and havent gotten a response from anyone in a week and nobody will give me any information besides saying I will hear back from someone which I never do. Groupon only allows two weeks to get a refund and half that time is gone now. I needed these cameras to protect myself from a neighbor who steals and vandalizes my property and harassed me. In the meantime Ive had property stolen and my car has been keyed and Im out a lot of money. If I would have gotten the correct cameras I ordered I would have caught my neighbor on video doing this and would have been able to contact the police and press charges. Now I can do nothing and Groupon and their merchant is taking their sweet time getting back to me about their mistake. Incredibly frustrated. I will never order anything else from them and wanted to warn people how they treat their customers.

      Business Response

      Date: 08/04/2022

      *************,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm sorry for all the inconvenience. I can imagine how frustrating that must be. I see that you have had a conversation with the merchant and received refund.

      Your original order was placed with a combination of Groupon Bucks and the credit or debit card on file with your account. The Groupon Bucks portion of your refund has already gone through and can be found by visiting www.groupon.com/mybucks.

      The remaining portion of your refund was successfully processed on 08/01/2022, but it can take your bank a few days to route the funds and post them to your account. If you still haven't seen your refund after 10 business days, please contact your bank directly.

      I hope this clears everything up. Please let me know if you have any other questions.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/17/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I was browsing the Groupon website for a ********* deal since I was looking for magic show tickets for Sunday July 17. I am not sure what happened since I closed the browser but there was a website glitch and before I know it, I see an email saying I bought tickets for July 24. I am not even in Vegas for July 24. I contacted Groupon asap mentioning this on chat and they responded that it was a final sale and they cant do anything about it. Not even give me Groupon bucks. They are unwilling to work with me even after several messages and now simply wont respond. This is a pathetic way to treat a long time customer.

      Business Response

      Date: 08/01/2022

      Hello ********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      Let me know if there's anything else I can do for you.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 08/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****************

    • Initial Complaint

      Date:07/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a one night stay at The Sonetesa ***************** Central Park in ****** ***** through my Groupon App on 07/16/2022. Before Making my purchase I called the Sonesta ES Suites ****** ******************* Since my question was pertaining to a new possible Reservation. I spoke to the Reservation Clerk at SonestaES. I stated to her my name and that I thinking of purchasing a room for one night for the SonestaES Suites here through my Groupon App and if there was additional or an extra fee that I will have to pay when I get to the Sonesta ES Suites. Reservation Agent stated to me to hold while she checked. When Reservation Agent came back on the line she says no there are no extra fees that your required to pay when you arrive to the Sonesta ES. I then purchase the one night stay at the Sonetesa ES Suites using my Groupon Bucks and my debit card. Groupon BucksAmount ***** Debit Card Amount ***** total ******. Once I arrived to SonestaES Suites the front desk informed me that there is extra fee of ****** that I need to have on my card. Which I did not have. I was directed to contact the Merchant. Merchant said they understand where and what I'm saying to him BUT unfortunately I need to contact The third party organization Groupon where I made the purchase for the SonestaES Suites. Contacted Groupon can not speak with no one only live chat very high chat volume waited patiently finally Groupon says they cannot issue me a refund and I need to contact The Merchant Sonesta ES Suites maybe they can make some other accommodations for me. Due to this unfair, and unprofessional cruel online uncertainty I had to sleep outside on the streets. Please Help to Resolve this.ASAP. Thank you

      Business Response

      Date: 08/01/2022

      Hello Lakeysia,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm very sorry for the inconvenience. I will escalate the issue to our Getaways team and do everything to expedite the resolution.

      If you have any questions please let me know.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 11th I purchased tickets to tour the ********************** in *********** **. When purchasing them it ask what date you are going. I selected July 11th at 1pm. When we arrived at the ********************** I opened the link for the tickets purchased and all the tickets said July 18th instead of July 11th. I immediately tried to contact Groupon to help resolve this issue because that was not the date I selected. We then purchased tickets on our own at the facility. After multiple attempts I finally go ahold of someone through Groupon Chat. I explained the situation and they advised me that the sale is final and offered me Groupon Credit to use for another time. I denied the offer and the person said they would inform someone higher up of the issue and they would contact me through email. I asked if there was a phone number to talk to someone. He informed me no because of COVID they no longer have a call center. I expressed my concern again about getting a refund and he said that he would see no issue as it was not in the fine print. The tickets only said expired by July 18th. 4 days in and we have not heard from Groupon by email at all. I reached out yet again for someone to give me the same story with no help. I have proof of all conversations.

      Business Response

      Date: 08/01/2022

      Hello *********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      Let me know if there's anything else I can do for you.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 08/02/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:07/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay ***** for an allignment, the company *********** services, said they cancel the services with groupon months ago but they keep ****** the coupons and Groupon will not pay for the services they already render.I try to call groupon but the recording sent you to the app, the app sent you to virtual assistant and ithe virtual assistant sent you a message that they will call.No call back, I want my money back.I don't want another groupon as there system suggest.

      Business Response

      Date: 07/28/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      Let me know if there's anything else I can do for you.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

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