Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,782 total complaints in the last 3 years.
1,282 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item purchased 3/13/2016 for $149.00 and was still in my account unused.Refund requested 6/23/22 Refund attempted failed however due to my AMX card being expired, I was requested to update card.Item now shows refunded. Agent said refunded 6/23/22 No funds were deposited to my AMX account.Now agent says this was refunded in points on 10/7/19 AMX customer service and my bank statements find no such deposit, AMX does not even use points in this account.Now the agent is saying I tried to purchase with points, from AMX and that's how I was refunded, again AMX has no points in this account, and there is no paper trail. The agent is being very obtuse.I've offered my bank statements as proof of non refund in 4 separate emails, Agent will not even acknowledge the offer, and continues to come up with a new dodge with every email.
Business Response
Date: 07/28/2022
Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: As our account specialist said in ticket ******** We have checked and looks like the order has been back to your bank points, in this case, please contact your bank, they will able to provide more information about how the bank points works.

Additionally, I can confirm that your order was refunded to Groupon Bucks on 07/26/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 08/02/2022

Complaint: 17573275

I am rejecting this response because: Original policy at the time of purchase was full refund, not groupon bucks. You've done everything possible to avoid refunding me, Telling me you did refund 6/23/22, Telling me You refunded in 2019, telling me you refunded AMX in points, AMX does not even have points with this account, telling me I never made this purchase in 2016, until I emailed my AMX statement, Telling me you can't access my AMX card after sending $1.01 and then reversing that charge, this week. Worst customer service ever.

Sincerely,

*******************************
Business Response
Date: 08/05/2022
Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for all the inconvenience I can understand that it is very frustrating. To process your refund to the original form of payment we need you to add an active credit card to your account. Please let us know when you will do it through the emal.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 08/06/2022

Complaint: 17573275

I am rejecting this response because: groupon has in fact accessed my account, they have twice in the passed 10 days posted $1.01 into and out of my account with AMX. I am including an image of one of these transactions. This is the worst customer service. The date of this transaction is well befor groupon sent this response to BBB, I personally don't believe they have any integrity.

Sincerely,

*******************************
Initial Complaint
Date:07/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for piano lessons. Groupon failed to respond to my request for the vendor's contact information or alternatively, a refund of the amount paid. I cannot use the voucher, so I would like a refund.
Business Response
Date: 07/28/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry I couldn't find your account. I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that *** have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on card
The billing address associated with the card

If the charges are on a PayPal account, please provide:

The PayPal invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the PayPal account

Thanks for your help and I look forward to assisting you further.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 08/09/2022

Complaint: 17572308

I am rejecting this response because:
Hi Jan P.,

As today is the 7th calendar day after receiving your message of 7/28/22, *************** to your email:

The order number is:

The order confirmation number  1000-142714-485976
The voucher Redemption Code
Groupon Number
VS-W54T-735B-53N6-VPXN
Any alternate email addresses that *** have been used to make the purchase (***********************)
The amount of the charge(s) $20.00
The date of charge(s) - July 6, 2022

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged *****************
The type of card ****** MC, AmEx, etc.) - Discover
The last 4 digits of the card 1133
The expiration date on card 6/27
The billing address associated with the card
3240 **********., ******, ** 22124

Thank you for your help.

*****

Business Response
Date: 08/11/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for the information, however in the future for your safety please do not send them on bbb website. You can send any information as an answer to my email.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement. Let me know if there's anything else I can do for you.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not wish for this complaint or any related correspondence to be published on the BBB website.

Sincerely,

J
Initial Complaint
Date:07/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon to stay at The Delta, yet the hotel didnt have my reservation available. Ive never hit redeemed or anything. Ive been in contact with customer service for about a week now, and continuously receive the run around which is unacceptable. Please issue me Groupon credits.
Business Response
Date: 07/28/2022
Hello Tamia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that your order was refunded to Groupon Bucks on 07/23/2022.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon, however, the merchant canceled on me. I was only in the area during a specific time frame, and did not receive the services promised for a hefty price, $396. The merchant promised me a refund, however, Groupon refunded me in Groupon Bucks with is not what the merchant promised. I do not want to pay interest on a $396 charge for which no services were rendered. I do not purchase much on Groupon so it would take an extended time to utilize their platform for additional purchases.I have attempted to contact them verbally multiple times with various phone numbers located, however, they have no live customer service lines, and refer you to online. I have attempted to live chat with a customer service representative, and only receive BOT responses. The one time I did receive a supposed response from a live person, Milani, they only sent two messages, and never responded to anything I sent. Please help in being refunded this money!
Business Response
Date: 07/28/2022
Hello Britni

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:07/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $164.73 for hotel room in which I only knew it was groupon after I purchased item. If I'd known it was groupon I would of stopped immediately. But 1 day after my wife got sick which we thought was covid, so we canceled to avoid spreading sickness. I cancel before the 48hrs check in time that is posted on groupon but they refused to return my money. I am tired of companies like this still operating and stealing money from customers looking for a deal. It seems Noone cares unless you are rich.
Business Response
Date: 07/28/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to your via email and respond to case #******** once there's an update.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2022

Complaint: 17566685

I am rejecting this response because:
On the evening of Monday, 27 June 2022, I purchased a hotel room mainly because of the indoor pool for me and my wife. I paid a total of $164.02 with my *********** credit card for this purchase. On the evening of Tuesday, 28 June 2022 my wife started to fill ill and under the weather. We decided if she did not feel better the next day, we would cancel the Groupon of the hotel room for that upcoming weekend. So, on the following day Wednesday,29 June 2022 at 7:17 pm I reached out to Groupon by the only option available,which is chat. I am enclosing the original conversation I had with the originating agent at Groupon. I was basically told by Shiva that the deadline had previously passed at 300pm that same day. Per Groupons policy for a refund on this hotel room booking labeled as Fine Print on their own website clearly states, 48-hour cancellation notice required prior to check in or reservation is non-refundable. This alone should have been grounds to refund me my $164.02. By my calculations 48 hours prior to check in on Saturday, 2 July 2022 at 11:00 am, would have place my final moment to cancel on Thursday, 30 June 2022 at 11:00 am. I tried cancelling on Wednesday, 29 June 2022 at 7:17 pm,which gives me a 15 hour and 43 minute jump on Groupon cancellation policy per their website, Groupon.com. How am I not entitled to my $164.02 is beyond me. I have not had any contact with Groupon or response back until the Better Business Bureau notified me that Groupon responded to their request. My complaint has not been resolved and as far as I can tell Groupon had no urge to ever respond to me and my request of $164.02 that they stole from me.

Sincerely,

*******************************
Business Response
Date: 08/01/2022
Hello *******,

I apologize for any inconvenience.

We kindly ask you for more patience as your case is still being processed by our internal team. They will contact you as soon as possible.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/01/2022

Complaint: 17566685

I am rejecting this response because:They still have not refunded me my money. There is not any other option other than refunding my money. Groupon has stole from me.

Sincerely,

*******************************
Business Response
Date: 08/05/2022
Hello *******,

I'm sorry for continued trouble.

I have sent a renewed request to our internal team to deal with your case faster. They will reach out to you directly back once there is an update.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/07/2022

Complaint: 17566685

I am rejecting this response because: this does not results in me receiving my money back. The only option is for Groupon to refund me my money.

Sincerely,

*******************************
Business Response
Date: 08/11/2022
Hi Neavha,

We contacted the hotel on your behalf and, unfortunately, they denied a refund.

To help make up for your inconvenience, I'm putting $82.01 in Groupon Bucks to your account. These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page. When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2022

Complaint: 17566685

I am rejecting this response because:i canceled within groupon cancelation policy and by American law i am entitled to all my money no other resolution is accepted. Groupon stole my money.

Sincerely,

*******************************
Initial Complaint
Date:07/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order 1000-142677-864979 on the groupon website and on that groupon i was presented with a pop up with a discount code. However after purchasing the item i was overbilled and the discount was not applied. Company overbilled me for the product. I reached out for help and company refuses to even make a simply phone call to address the problem.
Business Response
Date: 07/28/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: The fine print of the deal says: "Offer is not eligible for our promo codes or other discounts". This is why your discount didn't apply. However, as a one-time exception, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had searched for activities in ************ and a sight seeing cruise was listed. I purchased the cruise for my family of 5 totaling $215. When I went to add this event to my trip itinerary the address came up as 3 hours away from ************. When I reached out to customer service to Carvel this order less than 15 minutes after I had purchased it, I was told it was final sale and even though they had advertised the experience as being in ************ they would not refund or issue a voucher
Business Response
Date: 07/27/2022
Hello Katie,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, I'm able to make a one time exception in this case.

I've canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:07/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased Groupon and was unable to use. There policy stated I would lose money pay, I would have use them for something elses. I have try it will not let me. Ever time I contact them its is joke.
Business Response
Date: 07/27/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry, I couldn't find your email in our system. I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that *** have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on card
The billing address associated with the card

If the charges are on a PayPal account, please provide:

The PayPal invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the PayPal account

Thanks for your help and I look forward to assisting you further.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:07/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two ********************* tickets on ******************** # **********) for $89.88. The concert will be held in two days (07/15/22). My family has contracted COVID and we obviously cannot go to the concert and spread the virus amongst others. This is a family emergency. We cannot use the tickets and asked for a refund through the terrible live chat service which is the only way to discuss issues with Groupon customer service. The refund was denied. I asked to speak to a manager, and the representative explained that a "manager might be able to get back with me by the end of the day". Completely unacceptable. Who can assist with the refund?
Business Response
Date: 07/27/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:07/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a Groupon account for over a decade. I have a credit of over $600 in my account. I tried to log in to make a purchase and the password was not accepted. I used the forgot password and that did not work. I did chat who told me to email the company. I then emailed the company who responded by telling me they did not recognize my account or email. I have receipts from several orders. Here is an example of an order I made using my account. Order DetailsView Order Status The order number for your purchase on April 11, 2022 is 1000-141516-733195.This is ridiculous that I can not get a phone number or a follow-up aside from a generic response that does not assist. I have again tried by email and chat same issue. I was planning on using my credit through services with groupon however, At this point I want my full credit refunded by a check back to me. Last escalation was from chat Elied Ts avatar #********
Business Response
Date: 07/27/2022
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for all the inconvenience. In the ticket ******** Jul 13 our Account specialist informed you about fixing your account on Groupon. You should already have access to all your Groupon Bucks.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.