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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Groupon, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 3,782 total complaints in the last 3 years.
    • 1,282 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Groupons at ********************** for $64 each. One for me the other a gift. We were unable to use them AND they expired MAR28th 2022. ************ doesn't offer yoga anymore so I contacted Groupon to give me a credit, According to their terms and conditions, Groupon will only give you a credit instead of a refund. I contacted Groupon through online chat and email: June 15, June 16, July 1, July 6 and July 8th.They still haven't gotten back to me and when I online chat with someone I'll be on hold for over 16 mins and then disconnected.I'm just wanting a credit to my account for what I paid $ 128.I've had two numbers: Ticket # ******** Ticket # ******** An email I received said they will close my account if I don't respond but when I did they never contacted me and the online chat logged me off because Groupon rep was in active for over 16 mins.

      Business Response

      Date: 07/26/2022

      Hello Temi,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled both orders and issued a refund in Groupon Bucks to your account.

      These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled an order with Groupon for a hotel reservation. I received an email from Groupon that my refund has been processed, but Ive received ************* past the normal wait time. I have emailed and tried the chat option & no one helps. Literally, no one emailed back in 3 days and no one comes to the chat. Theres no phone option. I just need help getting answers. At this point, Ill never buy from them again.

      Business Response

      Date: 07/26/2022

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I can confirm that our system processed your refund successfully on 07/12/2022. 

      Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a groupon on 07-09-2022 that says available in ***********. I can provide screenshots showing it under *********** and existing at our locations. Only after purchasing it and having to pay full price did managment alert me to the bait and switch that groupon had. The code is only good in *******.I tried to contact customer service and recieved no reponse.

      Business Response

      Date: 07/26/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday June 7th I purchased two groupons as a guest. One was for ********************** and the other one was for Grill Hall ******** Steakhouse. I received no email receipt for purchase or code for redemption. My mastercard was charged twice for ***** and *****. They did not go under My Groupons on my account. I talked to one virtual agent July 8th by the name of ********* T who said they don't appear in my account which I already knew. In the conversation she said no purchase was made which was wrong because if that was true I would not have had 2 charges on my credit card. She ended chat with a bunch of questions like type of credit card, amount and date of charge...and number of order and redemption code which I could not provide due to no email confirmation.That conversation was 4 days ago and ********* T never got back to me. I again contacted On July 9th a virtual agent and talked to krim. Again like ********* T this agent denied any purchase or charge and asked same info as ********* T asked for. I requested a phone call. I have a hand disability which makes repetitive typing hard. I was denied which is wrong because according to the *** accomodations should be made.Krim just disappeared and stopped talking to me.2 virtual agents just stopped talking to me. Then on July 9th after talking to virtual agent Krim I emailed my problem and email said my situation is being turned over to account department. I replied additional Information since and have heard nothing. My attempt to resolve problems are being ignored and charges have since posted on my card. I repurchased both groupons again at a cheaper rate and was successful. These charges are ***** and ***** which are pending but as you see they do appear under my groupons. I am not disputing these charges. Also a mistake was made for ***** which refunded I need the 2 orignal charges of 28 and ***** refunded promptly. I have been proactive with fixing problem but you haven't

      Business Response

      Date: 07/25/2022

      Hello ****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I can confirm that our system processed your refund successfully on XXX_DATE_OF_REFUND_XXX. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

      * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

      I hope this clears everything up. Please let me know if you have any other questions.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon Order#:1526198355 Date 4/13/2022 Amount $53.90 Products paid for but never received.

      Business Response

      Date: 07/25/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I see that in ticket #******** Jun 14 the merchant informed you about sending the order one more time. Unfortunately we are not able to issue a refund because your account is deleted. I apologize for the inconvenience.

      Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/3/22, I purchased a Groupon voucher for "4 Hours of Deep House Cleaning with Two Cleaners" to be done by ************* Services, Order# ****-140928-526322, for $80.00. On 3/12/22 I received an email asking me how I would rate ************* Services. I had not redeemed the voucher yet, so I ignored this email. On 6/14/22 I decided I better schedule an appt before my voucher expires; however, upon logging into my Groupon account, I found that my voucher had already been redeemed back in March! When I checked the Groupon reviews of this company, ******** turns out I'm not the only customer who has been scammed and Revo has cashed in other vouchers not redeemed by customers! Not sure how Groupon allows their vendors to redeem/cash in vouchers without the customer using it. I immediately emailed ********************** to ask for a refund since my voucher was fraudulently used, ticket #********. No response. Only the robo-email saying they're busy and will get back to me soon (see attachment). On 6/21/22 I submitted another ticket, #********, requesting for a response to my initial ticket and for a refund. By 6/23, still no response from Groupon other than the robo-email (see attachments). On 6/21/22, I also attempted to contact Groupon via their ****************** The "GrouBot" asked for a brief description, which I provided, and then said it was transferring me to an agent. I shouldn't have been surprised, but was - no response there either...even 2 hours later, still no response. That "Live Chat" is still active on my desktop 2.5 weeks later and still no agent has responded! Incredible. I've never seen worse customer ****************************** is not the same as it once was. It didn't even make an attempt to resolve my issue!! Groupon has become a marketplace scam and is just as fraudulent as the random companies they advertise without first vetting. All I want is my $80 back and a link on your site to UNSUBSCRIBE from Groupon emails!

      Business Response

      Date: 07/25/2022

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a refurbished wyze wireless indoor camera.. once I got it I was unable to connect it so I sent a message to groupon to let them know that the device was not working or it was defective. once I submitted a request I got an automated message saying that the request was received and that I will hear from them in 24 hours. Its been 3 days and nothing. I tried live chat and I get redirected to sending an email, I tried calling several times and I get and automated message saying go online. I requested a replacement or a refund but I am being ignored. Now I want my money back.

      Business Response

      Date: 07/22/2022

      Hello Fatima,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      I can confirm that your order was refunded to Groupon Bucks on 07/20/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

      Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While in ************* we purchased the Groupon for The Big Bus tours. We wanted the Deluxe tour that included the night tour (the only reason we wanted to go on the big bus tours). When we checked in on Tuesday to start our tour we were issued the premium tour tickets which did not include the night tour. The company had stopped doing night tours during the week and only offered them for Thrusday night through Sunday nights. Had we had known (not identified on the Groupon page) we would have NOT purchased the tickets. This is a bait and switch situation. We requeste a full refund because the tickets were not the the item we had purchased. We were charged the full amount for the delux tickets but only got preimum tickets. We did ride the bus for less than 15 minutes and the head phones were not even working. We decided since the service was so poor and we were so upset about being over charged and not being able to ***** do the night tour we would not ride the bus again. We are asking for a full refund. We have attempted to talke to both companies however Big Bus Tours referred us back to Groupon since we purchased the tickets through that company. Thank you for your assistance. The total refund is $254.40. Order number 1000-142601-377179 Big Bus tours 47XW59. Thank you for your assistance.

      Business Response

      Date: 07/22/2022

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon. I completely understand your frustration and just want you to know that we truly appreciate receiving feedback like this.

      I've canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

      These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

      I sincerely hope you find your next Groupon experience to be more enjoyable and thank you again for taking the time to send us your feedback.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two Oneida Lake boat rental coupons in the Spring of 2020; $183.15 total. Everything was then shut down due to Covid-19.Oneida lake rentals said they would honor the coupons the following year, but again they were closed with covid restrictions.I tried to redeem the vouchers this year for the boat rentals and the owner of Oneida lake rentals said he needed to contact Groupon to make sure that I did not receive a refund for these vouchers. I have not received a refund or a credit for these vouchers. He has not gotten a response from Groupon so I emailed Groupon on June 11th. I received an email saying I would receive a response within 24 hours. Today is July 9th and no response. Groupon has been sitting on $183 of my money for over 2 years. At this point I just want to refund. Thank you in advance for your attention in this matter.

      Business Response

      Date: 07/21/2022

      Hello ********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.

      These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/21/2022

       
      Complaint: 17543485

      I am rejecting this response because:

      Groupon did not refund both certificates. They refunded $74.15 from the $84.15 coupon, but did not refund the $99 coupon.In addition, they refunded it as a credit to group on, not as a refund to my method of purchase. I am not interested in a group on refund as they will never again use Groupon.Sincerely,

      *******************************

      Business Response

      Date: 07/22/2022

      Hi ********,
       
      I'm sorry for the confusion.
       
      I double-checked, and your order has processed with a discount of $10 applied, so you were only charged a total of $74.15 instead of $84.15. It looks like your second order was purchased with a discount of $19.80 and you paid $79.20 for it rather than $99.00. I've refunded second order in Bucks too.
       
      If you sign into your account at http://www.groupon.com/mygroupons, you'll see a list of all your purchases, including this one. Next to each, there's a link that says "View order details." You can click that to see any Groupon Bucks or discounts that were applied, what card you used for your purchase, how much that card was charged, and the full purchase price of the order.
       
      Let me know if you have any further questions.
       
      Thanks,
       
      ****************
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/23/2022

       
      Complaint: 17543485

      I am rejecting this response because:

      I did pay $99 for the first boat rental coupon, there was no discount; I am unable to confirm the second purchase amount at this time. 

      In addition, I do not want Groupon "bucks".  There are no offers in my area to use the credits and honestly this has been such a horrible experience, I do not want to do business with Groupon again.

      I would like a credit back to the original card used at purchase in the amount of $99 and $74.15.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon is terrible. I bought 2 groupons with **************** and I was completely scammed.I bought their Groupon early in April for a tandem skydiving. My day was May 28th and we go there with my party of 7 and it got canceled cause of cloudy weather. Then they offer to rebook me on a different day which I am being asked to pay an additional $20-30 per person each more for. They're the ones that canceled it and now I have to pay more money depending on which day is convenient for me? Outright sharks.On top of that, a member in my reservation tested positive for COVID and I told them I'd like to remove one person from my reservation in light of that. Because they said it was within 48 hours, I had to forfeit his deposit which is about $60 or so. Then I said okay well would it be better if he just came? They said no, they don't want thier instructors put at risk (I agree). So they take your money, cancel your day due to weather, and then charge you more to rebook a different day. Absolute THIEFS.GIve me back my deposit and my voucher amount. They're making me pay more after I already set a date just because they couldn't honor it due to weather.

      Business Response

      Date: 07/21/2022

      Hello Vishal,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      I've just canceled both **************** orders and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

      These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

      I sincerely hope you find your next Groupon experience to be more enjoyable and thank you again for taking the time to send us your feedback.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

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