We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Review Ratings

    1.05

    Average of 577 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Markus P

      Date: 11/26/2024

      I ordered a movie ticket through groupon but when I went to redeem, the pdf file was broken and the link was broken in the app. Groupon refused to refund me so I disputed the charge with my credit card provider but groupon pushed back and reversed my dispute charge. Using groupon is too risky and not worth it.

    • Sondra C

      Date: 11/25/2024

      Groupon is a scam in regards to helping you with a merchant or giving your $ back. All Ive gotten is a run around. The story each time I call is that my complaint has been escalated and I will receive an email when there are any updates.

    • Jennifer L

      Date: 11/24/2024

      Information is not accurate. My Groupon said it included certain items that I did not receive. I am no longer a Groupon customer because of it. I am alset with the lies and miss guided information. I'm so disappointed with their customer service system. They don't even have a phone number to call. By email The associate completely blew me off and disregarded my concerns with a cookie cutter response. Furious with Groupon. Never again.

    • Alyssa B

      Date: 11/21/2024

      There is no customer Service phone number ,live chat or email to contact. I have tried communicating first via ******** also via ******** messenger with no success to resolve an overcharge a glitch $86 on a $650 purchase.The merchant itself was fabulous.

    • Garnet S

      Date: 11/21/2024

      I visited *******. I checked the site for the boat ride and the had openings! Groupon had discounted tickets for the boat rides. I purchased it and headed to the pier. I got an email saying I had to schedule on line, I went online and they said they were sold out for the day and the voucher expired that day! I talked to an agent from the boat ride they said I had to contact Groupon! I sent Groupon an email! I also conversed with an agent at Groupon. He acted like I was getting on his nerves! I requested a refund and still have not gotten my money back and its been over 20 days! I will never purchase from Groupon again!

    • Steve M

      Date: 11/18/2024

      I ordered an item on Groupon. Within an hour I decided that I didn't need the item. There is not a way to request a cancelation from the item. The only way is to send an email and someone will respond. That is a joke! After the item was processed and shipped, I was told it was too late to cancel. This was days after the order shipped.I don't believe that they have customer service. They must have preformed letters as I have received for after the item ********* star review is being too generous for Groupon. My friends refer them as Poupon. It finally occurred to me why.

    • Jacquelyn C

      Date: 11/14/2024

      Used to love Groupon and use it all the time now they ****. I purchased a Groupon for $70 and then the store had the same product for $60 so I tried to refund it (which I have refunded things on Groupon no issues in the past) and now they require a 3 day window??? - SO unfair, we did not use the Groupon we should get a refund.

    • JULIE D

      Date: 11/14/2024

      this item is cheap and thin. you can see thru it. ALSO, I ordered dark blue -- received light blue.opened package. item HAS NOT been worn.please refund my money and tell me how to return to you.ALSO, I have tried 4 times to contact you thru this email. it never goes thru. I've never had contact from you. Frustrated. Not happy.thank you,***** ******

    • monique r

      Date: 11/12/2024

      I have tried Groupon 3 times every time I try to use my voucher or Groupon that I bought there is a fight to get my money! How can this be ok. I bought a boat ride and had to fight for my $56 dollars because the merchant wasnt giving those rides anymore. I contacted Groupon multiple times and they kept say the merchant is still giving the trip, but when I called they said NO we are no longer doing that particular trip anymore. After going back and forth with Groupon they finally refunded my money. This week I have contacted them for a movie ticket for $12.99 from *** that the merchant and myself couldnt provide the voucher & a steam room for $20 that because of there lack of accountability I decided that I didnt want to fight anymore with any merchant. I am a disabled women and that $33 dollars I need. Groupon should do the right thing and refund the money, they are quick to take it and then gives you a SORRY WE CANNOT HELP YOU. Please see what you can do to resolve this issue. ******* *******

    • Aimee P

      Date: 11/08/2024

      Groupon hid the fine print on a Groupon I purchased. It was not in a place that was upfront and forthcoming. It is deceitful business practices and their help desk is useless. I was told to gift a Groupon I cant use to a family member.

    Groupon, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.