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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    Customer Review Ratings

    1.05

    Average of 577 Customer Reviews

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    Review Details

    • Eyilda M

      Date: 12/17/2024

      Groupon has received numerous negative reviews from customers, highlighting various issues with their services. On the Better Business Bureau (BBB) website, Groupon holds a 1.05 out of 5-star rating based on 535 customer reviews. Common complaints include unresponsive customer service, difficulties obtaining refunds, and problems redeeming vouchers. For instance, a customer reported purchasing a ********************** for a bowling game that was not honored by the merchant, and despite contacting Groupon, they were denied a refund. Another customer mentioned being charged twice for a service and facing challenges in reaching customer support for assistance. Similarly, on Sitejabber, Groupon has a rating of 1.6 stars out of 5 from over ***** reviews, indicating general dissatisfaction among customers. Reviewers frequently mention issues such as poor customer service, problems with refunds, and receiving faulty or incorrect products. One user recounted purchasing a theater voucher that failed to appear, leading to a missed show and unhelpful responses from customer service. Another user described receiving clothing items with defects and facing difficulties in obtaining refunds or exchanges. These reviews suggest that many customers have had negative experiences with Groupon, particularly concerning customer service responsiveness and the reliability of their deals.Groupon has received numerous negative reviews from customers, highlighting various issues with their services. On the Better Business Bureau (BBB) ??website, Groupon holds a 1.05 out of 5-star rating based on 535 customer reviews. Common complaints include unresponsive customer service, difficulties obtaining refunds, and problems redeemin

    • Shady D

      Date: 12/14/2024

      No customer service and phone number will disconnect after recorded message

    • Cindy W

      Date: 12/14/2024

      They have been amazing. They helped me download *****************

    • James G

      Date: 12/11/2024

      I would gibe 0 star if possible. DO NOT ORDER OFF HERE. I was scammed from a ************They sent my first package to a different location then my house. So went to the address they sent it to and the person never received it. Now the 2nd package being sent to another address now mine. *********** said I am probably being scammed. Going to make a police report. DO NOT ORDER PRODUCTS FROM GROUPON.

    • Janine M

      Date: 12/08/2024

      I purchased a Groupon on 11/23 for 3 massages. When I called to book my first massage, they said they werent booking Groupon massages until 2/19. The Groupon expired in March. I didnt have enough time to book 3 massages. I put in for a refund and Groupon would only give credit and wouldnt refund my card. I wont be using them anymore. To top it off, they refunded both of my sisters cards for the exact same situation, but wouldnt refund me.

    • Seon Gu K

      Date: 12/07/2024

      I purchased a Groupon for a bowling game at Main Event. According to the description provided by Groupon, the coupon could be used for bowling games. However, when I attempted to use it, the store manager informed me that the coupon could not be applied to bowling games. Despite this clear discrepancy, Groupon is refusing to refund my money. I have been in contact with them for over a week, but they continue to deny my refund request.

    • William F

      Date: 12/06/2024

      Have never been so frustrated by the sheer incompetence and indifference of such a large organization before. When you have an issue with them (not if, its inevitable if you use them more than once) customer service is available only via web chat which I believe to be based out of **********. They have no clue how to resolve even the simplest of issues - theyre are however profusely apologetic as the sign off from your chat session with a promise to refer your claim to the escalations department who will reach out at once to resolve your issue. Three months later, absolutely zero progress towards resolution and they FOUGHT MY BANK DISPUTE, blatantly lying in order to do so.

    • Douglas M

      Date: 12/05/2024

      Bought a ticket to Christmas in Color and the code wont work, tried multiple times. Did chat with Groupon, couldnt fix issue, said could take 7 days to escalate. Too late to use for date I needed. Will not issue refund . Poor customer service, will never use again and will post reviews everywhere I can find .

    • LaGail B

      Date: 12/03/2024

      Groupon is a total ripoff. They deducted funds 2X for a service I only ordered/received once. I got the service on Nov. 15th but was charged again on Nov. 18th. Am email dated Nov. 19th indicated "an item is in checkout", but the cart is empty. Customer support is non existent. The website only offers a chat, which is a 3rd party. They send a link to ************** who charges $62.00 to assist with your issue. I quickly declined and only received a refund of $61.00. What kind of scam is this !?!?

    • Deborah G

      Date: 11/30/2024

      I purchased a parking space at a garage in *** via Groupon. When I tried to use the voucher, it was not available. I checked my credit card activity and confirmed the charge to my card. I contacted Groupon **************** via email and they gave me the run-around referencing the fine print and refused to refund the charge. Groupon is a scam. Buyers beware.

    Groupon, Inc. is NOT a BBB Accredited Business.

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