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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Groupon, Inc. has 8 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 574 Customer Reviews

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    Review Details

    • Junyang L

      Date: 07/18/2023

      I've been using Groupon for years. I used my first Groupon back in the early 2010s. This experience has REAL soured my taste about Groupon. First off, they don't have a customer service number anymore. Anything is through email and they WILL take 24 hours to reply. Second, are their default response no? Because I have to go to desktop, find out all the information then just have them to give me the run around after 4 days. All I wanted to do was trade in a deal I no longer want to use but the trade in option wasn't available anymore. I have read and screenshot that the deal is eligible for trade in. Then they told me trade in is only good for 3 days (which is completely untrue. I have read and screenshot that and emailed it back to them. Let's see what they say right now. Either way after this I will NOT be using Groupon again. I'd spend that extra money to not deal with this.

    • Jess D

      Date: 07/14/2023

      Recently in the first week of June, Ive purchased a Groupon for a medical situation I needed it for. After purchasing within a week, the voucher was listed as redeemed without my knowledge. I have attempted to contact Groupon and also the Merchent to ask why the Groupon says redeemed without my knowledge of it occurring. Groupon said that they cannot do anything unless I contact the merchant to refund it. I cannot believe that this happened after purchasing the Groupon with th in a week. How was it marked redeemed very shortly after without my knowledge? I am requesting a refund or otherwise I will take my business elsewhere and report this situation. I paid and never redeemed it. Yet, it says that it has been redeemed. *** attempted to reach out to customer service of this medical clinic and they are ignoring the messages.

    • Christine G

      Date: 07/14/2023

      A valid refund took a month of emails, multiple chat agents and finally forced me to go full ***** and harass their support agents to get a refund they had already emailed that they would issue actually put into my balance. They seem to scam on refunds hoping you will let it go and require you to harass them and jump through multiple hoops trying to extend the resolution time by saying they will return your chat by email in 7 days or 24 hours but they never respond or they never help you. Use another service. I was only issued my refund after hounding multiple chat agents and refusing the end the chats until they issued the refund already promised. After I spend this refund balance I will not ever do business with Groupon again.

    • Cassandra Z

      Date: 07/13/2023

      Id give zero stars if I could! I purchased a cleaning service Groupon and was scammed by this non-existing company. I immediately contacted Groupon and they told me I had to get it in writing from the merchant that I had not received any cleaning service from them. How am I supposed to get a response from someone that scammed me!?? All reviews on the cleaning service also said they were scammed (these were posted after I purchased). I asked Groupon for a refund and to remove the post to prevent others from being scammed. I went back and forth for weeks after Groupon said this has been escalated. Finally 2-3 weeks later I contacted them again only to be told they cant refund me and only can give me a credit. I never want to use them again as their customer service is horrible and they dont stand by their customers if/when they are scammed on their site. I will be issuing a fraudulent claim with my bank since Groupon refused to help me. I will never purchase from them again!!!

    • DeSean D

      Date: 07/12/2023

      I purchased me and my wife two tickets to Drunken Shakesphere, coming to a total of about $106. I never received the voucher tickets in the mail, and I talked to two agents who have informed me about the no refund policy. So basically Groupon has a nice little grifting program going on to get extra cash. First and last time Ill ever f*** with them.

    • Jacqueline O

      Date: 07/10/2023

      Groupon is a scam, you either can't get appointments with merchants or they product is of no value when you try to use it.

    • Cindy K

      Date: 07/08/2023

      I purchased an oil change from Groupon and made a mistake by purchasing it completely out of my area. I was told by 3 different employees in customer service, oh well. **************, Sad excuse for customer service.

    • Mario D

      Date: 07/05/2023

      Groupon is terrible. We were double charged for Sea World tickets. Told them we were and just wanted a refund for the tickets we didnt need and told us we cant have a refund. We dont have a large family and we just wanted to go out to sea world for the day but now we stuck with tickets we cant use because we leave soon. We need our no money but they said no and thats it.

    • Jessica A

      Date: 07/03/2023

      I paid for a one night stay at a resorts and when I arrived I was told there were no rooms. No refund given. It was a total scam. Buyer beware.

    • Jen C

      Date: 07/02/2023

      I bought two Groupons for Hippos ******************* Several days before the expiration I placed two separate orders for food. When I arrived at the restaurant I was told the restaurant was under new management and didn't accept Groupons. I have spent almost a week on line with Groupon trying to get a refund after providing copies of the vouchers. Their customer service is horrible - still no refund!

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