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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Groupon, Inc. has 8 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 574 Customer Reviews

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    Review Details

    • Carla D

      Date: 05/10/2023

      I posted a business ad hence been contacting Groupon to have it removed and they will not. No one has responded to the emails and they keep refreshing the ad . Groupon I am and will not honor any of your deals. Period!

    • Carl G

      Date: 05/10/2023

      I recently purchased a parking pass from Groupon for the airport from a Parkwhiz parking lot when I showed up to park the lot was empty could not park there and no shuttle buses available to the airport Ive contacted Parkwhiz several times and Groupon and ask for a refund for the unused pass and both companies have been running me around since 25 April.

    • Shonda B

      Date: 05/08/2023

      As a new business owner, I started selling on Groupon to help build more clients. I worked on a client on May 5, 2023, for a 60-minute voucher for $60.00 is what the voucher said, but I only got paid today May 8, 2023, for .24 cents. I have the receipts to prove it. I highly recommend avoiding this company as a business owner I'm highly disappointed.

    • Tara H

      Date: 05/02/2023

      *********** laser treatment in corona del Mar, customer service zero, the owner/operator bita ,when I arrived they had me sign in sheet quickly she took me in the room started the treatment right away without any consultation she was out of bed cover paper did not try to bring a new one in, I complained to her that she missed areas all over my treated area she ignored me pretend she did it than said you let me know next time , I told her I still feel the stubles on my legs my bikini and see hair every where I kept on calling and texting to go back for redo They told me to wait 2 more weeks than when i called in 2 weeks. They didn't respond and she never came on the phone to resolve the matter with me i asked for her on the phone, she kept on dodging me , she said flat out I am not refunding through her receptionist... by the time receptionist said u want to come for a redo ,i didn't want to go there anymore... nd I got my money waisted ,with an unprofessional woman..

    • Dawn B.

      Date: 05/01/2023

      This company has the worst customer service. Their message indicates that a live chat is available. There isnt. This company also states you will receive a call back for issues in 24-hours. Ive waited longer than that and still have not been contacted. I tried reaching out to the corporate office but the number is inactive. Essentially, the company took my money for a coupon for an oil change ($60) but I never received the coupon or receipt. Now, they have my money but I cant reach anyone to resolve this issue. Buyers beware.

    • Lauren T

      Date: 04/30/2023

      I purchased two Groupons for an ******************, one of which I gifted. However I had to return both of them due to the expiration date as we would be unable to use them before this time. However when trying to return the gifted Groupon, it stated it had already been redeemed, which it had not been by the person I sent the gift to. I contacted customer support and they told me to reach out to the merchant to confirm that the groupon had not been used under my name or the person it was gifted to. The merchant confirmed that someone else had used my Groupon and had somehow stole my code; they could not provide me information on this person however they did clarify that someone else received credit for my purchase. I provided this information to Groupon as the representative stated once I had written confirmation he would process my refund. Then the representative stopped answering me once I provided him with this information. I opened a new live chat with another representative, who then stated I had to wait for confirmation AGAIN on their end from the merchant. This all took a total of 3.5 hours to discuss as they were not remorseful for having me spend all this time trying to prove that someone else redeemed MY code. Even once resolved, Groupon stated they will only give me credit towards their site. I do not even want to use Groupon any longer due to this issue and not feeling secure that my purchases are MINE, that cannot be stolen by others. Either that or Groupon is administering multiple of the same codes to their users. I am entirely dissatisfied with their customer service as well as their lack of remorse for an issue I find to be quite serious. Someone stole my voucher!!!!! And they are requiring me to prove this? They should be able to look at the voucher link and see who it was redeemed by, which was NOT me, the purchaser. This is a serious issue and they should be ashamed of themselves as a company.

    • RA S

      Date: 04/25/2023

      I purchased a Groupon 4/19 for ***************************** in *** ** for ***** and never received a confirmation or voucher. They no longer have a live person u can talk to and u can only email support. They are saying they cant find transaction but the money was withdrawn from my account. I will never purchase another Groupon its not worth the hassle to save money.

    • Shea M

      Date: 04/22/2023

      Groupon is getting away with ******** from small businesses! Someone needs to put a stop to it!

    • PAUL B

      Date: 04/14/2023

      On 12/28/2022, my nephew and I bought 4 tickets online for the Hop-On Hop-Off ************* bus ride; $156.80 each on 2 different credit cards. The tickets were never available to ** within a reasonable time frame, nor they sent us copies of the tickets at a later time. We called their **************** and never got an answer. We immediately disputed the charges with our credit cards with no luck. GROUPON never proved that the tickets were made available or used, I tried to resolve the situation without any success, they adduced all kinds of legal jargon like The Fine Print on the deal, but yet they never proved anything.

    • Harmony G

      Date: 04/14/2023

      Purchased a trip on the ************** through Groupon, the ************** had to cancel my trip on their end due to an engine malfunction Groupon mentioned they were not able to give credit or a refund. What a sham of a company.

    Groupon, Inc. is NOT a BBB Accredited Business.

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