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Business Profile

Event Ticket Sales

Ticket Fulfillment Services LP

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Important information

  • Customer Complaint:
    It has come to BBB’s attention that the business is requesting that a customer(s) request BBB remove complaint(s) filed through BBB as a condition of resolving the complaints.  BBB does not withdraw complaints under these circumstances.

Complaints

This profile includes complaints for Ticket Fulfillment Services LP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ticket Fulfillment Services LP has 12 locations, listed below.

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    Customer Complaints Summary

    • 426 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought tickets to ******************* at Maddison square gardens for 22/4 and concert rescheduled to 25/4 for which we would have left to US back to ********* so would like a refund please

      Business Response

      Date: 04/26/2023

      Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ********************** marketplaces. TFS is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  

      Due to the nature of the secondary market neither TFS nor the marketplace control the rescheduling of any event. We understand that in this case the customer has indicated they could not attend their new event date. Please note that if an event is postponed or rescheduled, the tickets will still be valid for the postponed or rescheduled date; therefore, pursuant to the terms agreed to by the customer at the time of purchase, compensation is not issued in such cases. At this time we will continue to honor all terms and conditions in place at the time of sale and consider this matter closed. If the customer has any additional concerns relating to their order, we welcome them to contact the customer service department.

      Regards,
      Ticket Fulfillment Services

    • Initial Complaint

      Date:04/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 8 tickets for an upcoming concert in August without realizing I would not receive my tickets immediately following my purchase. I have been charged but have not received my tickets. They are now saying I will have to wait up to 4 months to receive my tickets. That is not acceptable, as there is no guarantee I will receive the tickets before the event takes place.I want a full refund, and since I have not received my tickets this should not be an issue. They are refusing to refund me, but I have not received what I paid for. This business is operating under false advertising and it is a scam.

      Business Response

      Date: 04/25/2023

      Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ********************** marketplaces. TFS is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  

      Due to the nature of the secondary marketplace, neither TFS nor the marketplace own or generate any tickets and therefore do not set or control delivery date or ticket listing price. Rather, the estimated ship date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which TFS has no affiliation. The customer was provided email notification regarding the expected available date for their tickets, which in this case is set closer to the event date. Please note, all purchases made on the marketplace website are covered by the 100% Buyer Guarantee, which ensures that tickets are authentic and will arrive before the event. As all order details and terms were sufficiently displayed prior to the customer completing their order we consider this matter closed. If the customer has any additional concerns pertaining to their order, we encourage them to contact the customer service department.  

      Regards,
      Ticket Fulfillment Services

      Customer Answer

      Date: 04/26/2023

       
      Complaint: 19940209

      I am rejecting this response because:

      Your response is pathetic at best.

      Im apparently not the first customer of yours to have experienced your terrible business ethics. Your company has a terrible reputation. Too bad I didnt read those accurate reviews before I gave you my money. 

      Your lack of transparency is astounding, as is your lack of consumer relations, and your company shouldnt be in business.


      *********************

    • Initial Complaint

      Date:04/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not receive my tickets. I was unware that the service was non-refundable

      Business Response

      Date: 04/21/2023

      Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ********************** marketplaces. TFS is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  

      At the time of purchase, in order to complete their order, the customer completed a multi-step process that allowed them to confirm the details of their purchase. On the ************** page the customer was required to select a check box signifying their agreement to the marketplace's terms stating, I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, the customers order total breakdown was provided. Directly below the Place Order the customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $494.41 which includes ticket, service, and delivery fees" at which time the customer proceeded to confirm and place their order.

      Due to the nature of the secondary marketplace, neither TFS nor the marketplace through which the customer purchased are affiliated with any artist or venue and do not own inventory. Since customers are purchasing tickets owned and listed by individual resellers, policies are designed to be fair to both parties. This means that a refund cannot be offered and an all sales are final policya standard throughout the industry must be adhered to. Please note that we determined that the customer's *********************** were delivered immediately after their order was confirmed on 3/17/2023. However, after ticket delivery was completed the customer filed a dispute with their credit card regarding this order. Due to the nature of the dispute process the customer's ********************** access may have been restricted while the dispute was active. If the customer has questions regard their dispute we encourage them to contact the institution with which the dispute was filed. As the order was fulfilled in accordance with the marketplace Buyer Guarantee we consider this matter closed.

      Regards,
      Ticket Fulfillment Services

    • Initial Complaint

      Date:04/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a ticket purchase 4/09/2023 and canceleed 4/09/2023 They will not tefund my money

      Business Response

      Date: 04/20/2023

      Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ********************** marketplaces. TFS is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  

      At the time of purchase, in order to complete their order, the customer completed a multi-step process that allowed them to confirm the details of their purchase. On the ************** page the customer was required to select a check box signifying their agreement to the marketplace's terms stating, I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, the customers order total breakdown was provided. Directly below the Place Order the customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $211.50 which includes ticket, service, and delivery fees" at which time the customer proceeded to confirm and place their order. 

      Due to the nature of the secondary marketplace, neither TFS nor the marketplace through which the customer purchased are affiliated with any artist or venue and do not own inventory. Since customers are purchasing tickets owned and listed by individual resellers, policies are designed to be fair to both parties. This means that a refund cannot be offered and an all sales are final policya standard throughout the industry must be adhered to. Prior to receiving this claim we discussed this matter with the customer to address their request. As all order details and relevant terms were accessibly and visibly displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact the customer service department.

      Regards,
      Ticket Fulfillment Services

    • Initial Complaint

      Date:04/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I buy I tickets 4/6/2023 and I never received a confirmation number to my email

      Business Response

      Date: 04/20/2023

      Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ********************** marketplaces. TFS is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.


       We have been in contact with the customer and confirmed they received their tickets. At this time, we consider this matter resolved. If the customer has further questions regarding their order, we encourage them to contact the customer service team for assistance.

      Regards,
      Ticket Fulfillment Services


    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered tickets on Jan 27, 2023 for ********** concert on July 12, 2023 (see below). I always use Ticketmaster/**********, so assumed that was the website I was using. But I never received the tickets and when I contacted Ticketmaster they said they did not have any such order. The only phone number on the receipt was non-responsive. When I searched the number online this company came up. I see mixed reviews on the internet. I am filing a complaint to get my money back if there are no tickets forthcoming.Discover Card Statements 4/4/23, 6:48 PM ******************************************************************************************************** Page 1 of 1 **************************************. Ending **** ********************************************************************* (000)000-0000 Transaction Details Trans. Date Description Amount Category 01/27/23 TICKETSNICKELBACK ************ DE $ ****** Travel/Entertainment TICKETS*********** --, DE ***** ************ Post Date Friday, January 27, 2023 Transaction Date Friday, January 27, 2023 Merchant Category THEATRICAL PRODUCERS (NOT MOTION PICTURES) AND TICKET AGENCIES Purchase Method ONLINE Point Of Sale ************** Phone Number **********

      Business Response

      Date: 04/14/2023

      Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ********************** marketplaces. TFS is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.

      During the checkout process, customers are able to view the delivery format for their tickets. The selection the customer made was electronic transfer, where sellers transfer the tickets using the platform that the venue has issued tickets through. Customers receive an email with instructions on how to access their tickets, as well as a separate email which contains a link to claim their tickets, advising them to do so. It has been confirmed that the ticket transfer was received on 1/27/23 at 1:26 PM CST  and maintain that the link sent was valid. If the customer had any issues accepting or locating the ticket transfer, we welcome them to call in.

      Due to the nature of our business on the secondary marketplace, TFS is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not TFS, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an all sales are final policya standard throughout the industry.

      We maintain that all order details were sufficiently displayed prior to placing their order and tickets were sent to their email prior to their event; as such, we consider this matter closed. If the customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.  

      Regards,
      Tickets Fulfillment Services

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12.09.2022, I purchase tickets through Ticketmaster for the Masego concert on April 14th, in ***********. Upon purchasing my tickets, I received a confirmation from ticketmaster with the following instruction under "Next Steps"; "you'll need to first accept the ticket transfer so the order is moved to your Ticketmaster account. Once the transfer is complete, we'll let **** know you're all set. To transfer the order, have your Ticketmaster password handy and login to your Ticketmaster account, or create a new one. Visit Event Details to view your ticket(s)". This was then followed by an email from Ticket-center (another company with the following link back to Ticketmaster to get my ticket; *************************************************************************. Upon clicking the link, no records of my purchase could be found. This caused me to contact Ticketmaster via email, and to no ones surprise they have no records of the purchase, despite having the confirmation emails and charge on my bank account. This caused me to look up the provided merchant information, ************, it was ANOTHER party. A total of four parties now. After providing all this information to ticketmaster, they then tell me nothing can be done because I didnt accept the tickets before the concert, which is over a week awayAll other pages and links go to 404 errors This is one of three complaints I have submitted, as I believe all three companies (Ticketmaster, Ticket-center, this company) are working together to defraud customer and scam people out of their money.

      Business Response

      Date: 04/14/2023

      Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ********************** marketplaces. TFS is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  

      In this case on 12/9/2022 the customer's *********************** were sent to the email address entered at the time of purchase once their order was confirmed. The customer has not contacted customer service at any point to report any issues with their order or gaining access to their tickets. It should be noted that the validity of the transfer link the customer received to access their *********************** has been confirmed, and as such the order is considered fulfilled. Since the order was fulfilled in accordance with the marketplace's buyer guarantee the order does not qualify for compensation. If the customer requires additional assistance we encourage them to contact our customer service department; at this time, we consider this matter closed. 

      Regards,
      Ticket Fulfillment Services

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept. 13, 2022 $542.95 for concert tickets at the ********** Fair.After speaking with the ********** Fair box office found out that our tickets were not valid and that they do not stand behind any third party ticket sales. I called the ********** box office and was questioning why we had not received our free gate pass tickets that are supposed to come with the concert tickets. After giving the box office my ticket numbers I was told that they could not forward the free gate passes to me because the tickets were not mine. They then asked me where I purchased them and I told them online. I then found the name Ticket Fulfillment Center. I was told by the box office that no one has permission or authorization to sell their tickets other than their box office. I called Ticket Fulfillment and explained to them what I learned and asked for a refund. They said the only way to get a refund was if the concert was cancelled. We had no choice but to purchase other tickets and lose the $542.95.

      Business Response

      Date: 04/14/2023

      Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ********************** marketplaces. TFS is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  

      As a secondary marketplace, neither TFS nor the marketplace are affiliated with any artist or venue and do not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Because customers are purchasing tickets owned and listed by individual resellers, any issues with fulfillment must be addressed with the original ticket holder in order to resolve the matter. At this time we are actively working with the ticket seller to address the customer's concern. When further updates or a resolution to this matter is available the customer will be notified. At this time, we will continue to comply with all agreed upon terms and conditions. If the customer has any further questions, we encourage them to contact the customer care team, and watch for updates coming through to the email address associated with their order.  

      Regards,
      Ticket Fulfillment Services

      Customer Answer

      Date: 04/19/2023

       
      Better Business Bureau:

      Yesterday, I received an email from Ticket Fulfillment Center stating that I would be receiving a full refund for the purchase made in September 2022.  Therefore, I am satisfied with this outcome.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/23/23 I purchased 2 tickets through ticket fulfillment service for a concert that was scheduled for 4/1/23. I used PayPal to purchase and have also requested a refund but no response from company. I was not able to attend since I couldnt afford to purchase more tickets elsewhere.

      Business Response

      Date: 04/12/2023

      Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ********************** marketplaces. TFS is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information. 

      With respect to the customer's claim, we understand they did not attend their event. It should be noted that the terms of sale agreed to upon purchase state that refunds will not be granted as "all sales are final." On the final page of checkout, after the customer input their payment and billing information, they were required to select a check box signifying their agreement to the terms of the site, stating, I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Then, directly below the Place Order button, the customer was presented with the message, "By clicking 'Place Order,' your PayPal will be charged $203.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.

      Prior to receiving this claim, there is no record of the customer contacting the business to discuss their concern. As the customer agreed to the terms of sale prior to placing their order, their order is not eligible for a refund and we consider this matter closed. If the customer has any additional concerns pertaining to their order, we encourage them to contact the customer service department. 
       
      Regards,
      Ticket Fulfillment Services

      Customer Answer

      Date: 04/13/2023

       
      Complaint: 19885113

      I am rejecting this response because:
      The company was given money by me for tickets. A different company emailed tickets to me the day after scheduled concert. Bad business!!!! Since then, I have seen several complaints about this company. Will never use them again and will warn my family/friends to avoid them as well  

      Sincerely,

      *****************************

      Business Response

      Date: 04/25/2023

      Thank you for responding. We appreciate the opportunity to further address this matter. It should be noted that tickets were delivered immediately after the order was purchased and confirmed on 3/23/23. Therefore, the order was fulfilled in accordance with the terms that were agreed to at checkout. We maintain that the order is not eligible for a refund and we continue to consider this matter closed.

      Regards,
      Ticket Fulfillment Services

      Customer Answer

      Date: 04/26/2023

       
      Complaint: 19885113

      I am rejecting this response because:
      There response is simply NOT true. I did not get a response from this company to fulfil my order until the day after the concert showed.
      Sincerely,

      *****************************

      Business Response

      Date: 05/03/2023

      Thank you for responding. We have valid documentation on file showing that the tickets were delivered on 3/23/23 to the email address provided by the customer at checkout. It appears that the email address provided in this complaint does not match the one on file, which might explain the customer's claim that they did not receive the tickets. Please note that our site is user driven, which means all contact and delivery information must be manually and accurately entered at checkout for the ticket delivery to be completed successfully. We maintain that this order was fulfilled in accordance with the terms that were agreed to upon purchase. As the terms do state that "all sales are final", the customer's order is not eligible for a refund and we continue to consider this matter closed.

      Regards,
      Ticket Fulfillment Services

    • Initial Complaint

      Date:04/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered *** tickets on the wrong date. Immediately (within 10 minutes of ordering) and before the order was fulfilled (and even as I write this, the order has still not been fulfilled), I got in touch with this vendor via their website to ask them to cancel the order. They refused

      Business Response

      Date: 04/11/2023

      Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ********************** marketplaces. TFS is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  

      At the time of purchase in order to complete their order the customer completed a multi-step process that allowed them ample opportunity to confirm the details of their purchase. On 4/1/2023 the customer selected a specific event date and location, after which they selected the particular ticket listing they desired for that event. Please note that throughout the checkout process that customer was shown an order summary that displays the event details, ticket location, and number of tickets the customer has selected. Furthermore, on the ************** page the customer was required to select a check box signifying their agreement to the marketplace's terms stating, I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, the customers order total breakdown was provided. Directly below the Place Order the customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $211.50 which includes ticket, service, and delivery fees" at which time the customer proceeded to confirm and place their order. 
       
      Due to the nature of the secondary marketplace, neither TFS nor the marketplace through which the customer purchased are affiliated with any artist or venue and do not own inventory. Since customers are purchasing tickets owned and listed by individual resellers, policies are designed to be fair to both parties. This means that a refund cannot be offered and an all sales are final policya standard throughout the industry must be adhered to. TFS's ultimate priority is to continue to providing excellent customer service, if the customer has any additional concerns we urge them to contact the customer service team.

      Regards,
      ******************************************************************

    Ticket Fulfillment Services LP is NOT a BBB Accredited Business.

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