Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Event Ticket Sales

Vivid Seats LLC

Reviews

This profile includes reviews for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vivid Seats LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.93/5 stars

    Average of 1,253 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromBrooke R

      Date: 06/21/2025

      1 star
      Bought tickets to a Broadway show in ***. Picked middle row....once I got there my seats were on the wing at the very end. So disappointed I paid $300.00 and didn't get the tickets I chose. Will NEVER use them again.
    • Review fromAndrew K

      Date: 06/19/2025

      1 star
      Horrible experience and will never use them again. I got the wrong tickets and I didnt accept them and they wouldnt refund me.
    • Review fromElissia P

      Date: 06/19/2025

      5 stars
      ***** and ***** were very helpful and knowledgeable. We were able to add a ticket to the ************** game for my Mom and ***** made sure the extra ticket that we purchased was right next to the other seats. I highly recommend Vivid Seats!
    • Review fromJaimie L

      Date: 06/18/2025

      1 star
      I made two separate purchases for 1 ticket in the same row. One ticket was cancelled a week before the event and one cancelled 3 days before the event.The *** I talked to for the 2nd cancellation had attitude when it is their fault to begin with. When I mentioned that they were cancelling it, he immediately corrected me that they aren't cancelling but giving alternatives since the ticket is invalid. Are you kidding me?? I bought a ticket for a specific section and row. You don't have the ticket. Yes it means you're cancelling my purchase. The alternatives your offering is to use the money you held for MONTHS to purchase another ticket and will probably be cancelled on the day of the event. I am never ever ever purchasing from vividseats again. I will tell everyone I know to do the same.
    • Review fromLawrence B

      Date: 06/17/2025

      1 star
      I ordered parking tickets for the ********* concert at *********** on Sept 26, 2024 and never received the transfer and am out $57 and had to scramble and pay for alternate parking. I called and got a run around about ******** being the provider, who I had no knowledge or email acknowledgement about or from and do not own the app. Thieves!
    • Review frombrad h

      Date: 06/17/2025

      1 star
      have used their competitor for years, some hard to find tickets showed up on Vivid so grabbed them. they then proceed to send me tickets ************************************************** **** but its closer, and more stairs which my father can't do. I understand that the sellers are the corrupt ones, but i promise there will be no repercussions for the seller for scamming me. here is your money back, even though tickets are more than double now, so you wont be able to actually buy tickets now. these monopolies buying all the tickets and scalping them and scamming people like Vivid does needs to stop.
    • Review fromRyan H

      Date: 06/16/2025

      1 star
      Bought tickets the venue allow comedian to bring an entourage which took up seat people paid for. 8 people in total got turned around at the door. The venue said they refunded my money 06/06 its well over a week with no resolution or my refund. Every time I speak with someone they tell me 3-5 business days. Im on my 3rd round of 3-5 business days. *** how they still have a business.
    • Review fromSean D

      Date: 06/14/2025

      1 star
      I had an awful experience with this company. They were advertising last minute tickets for the ***** ********* concert in ************ last night, and I took the bait. Concerned about being scammed, I book 4 tickets for me and my daughters for Father's day. I received a confirmation email and shared the good news with my family. 2 hours later, and 3 hours to showtime, they notified me that the tickets were no longer available. Offered ticket alternatives for the same price, but that were not the same, and would have been a downgrade. Then cancelled the tickets. Told me I could re-book....At this point the ticket prices increased. I got scammed. Either pay more, or have a nice day. Not ok.I can be reached any time to discuss.
    • Review fromEd H

      Date: 06/13/2025

      1 star

      Ed H

      Date: 06/13/2025

      Scam. Sold me invalid seats and play all sorts of games trying to avoid refunding me. I sat by the **** ticket office with several others that had the same problem we all had to buy new tickets and no one could get anywhere. Have spent hours trying to talk to someone and its all scripted Indians who can do nothing. Reporting to BBB and state.

      Vivid Seats LLC

      Date: 06/18/2025

      Hey *** we appreciate you reaching out about this. We understand how frustrating the situation has been. After a thorough review, we can confirm that the matter has been fully investigated and a resolution has been reached. If you have any additional questions about your order, feel free to send us a DM on any of our social media platforms.
    • Review fromCharlene D

      Date: 06/13/2025

      1 star

      Charlene D

      Date: 06/13/2025

      Realized too late that I could have bought the same tickets on the bands website for $40 less. After they processed payment, they told me I wouldnt have my tickets for a month, a day or two before the concert. I called to cancel and told them its illegal not to deliver the tickets upon purchase - they said thats just the way it is. I received a survey after the call and told them that I would cancel payment with my bank and if necessary report to bbb (where they have an A+ ratingreally????) And that I would take them to small claims court if I needed to. Later that same day I suddenly had a link to my tickets even before the purchase posted to my bank account. After a confusing experience on their poorly constructed website to find the ticket link, I was redirected to Ticketmaster where I got my tickets on the phone app. Time consuming and frustrating. After reading other reviews with far worse outcomes, I will never use vivid seats again. Happy I got my tickets but sorry I didnt take time to really check them out before purchasing.

      Vivid Seats LLC

      Date: 06/18/2025

      Hey there, ********. Thank you for taking the time to share your experience with us. We understand how time-consuming and confusing this process has been. Wed like to provide more context on how we operate. As a ticket marketplace, we connect individual sellers with buyers. Sellers set their own prices, which may be higher or lower than the original price set by the venue or box office. Regarding ticket delivery, some venues release tickets closer to the event date to prevent duplication and help ensure smooth entry for all fans. While we're glad to hear you received your tickets, we know the experience was frustrating. If youd like to discuss your order further, feel free to send us a DM on any social media platform.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.