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Business Profile

Event Ticket Sales

Vivid Seats LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivid Seats LLC has 3 locations, listed below.

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    Customer Review Ratings

    1.93

    Average of 1,253 Customer Reviews

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    Review Details

    • Brooke R

      Date: 06/21/2025

      Bought tickets to a Broadway show in ***. Picked middle row....once I got there my seats were on the wing at the very end. So disappointed I paid $300.00 and didn't get the tickets I chose. Will NEVER use them again.

    • Andrew K

      Date: 06/19/2025

      Horrible experience and will never use them again. I got the wrong tickets and I didnt accept them and they wouldnt refund me.

    • Elissia P

      Date: 06/19/2025

      ***** and ***** were very helpful and knowledgeable. We were able to add a ticket to the ************** game for my Mom and ***** made sure the extra ticket that we purchased was right next to the other seats. I highly recommend Vivid Seats!

    • Jaimie L

      Date: 06/18/2025

      I made two separate purchases for 1 ticket in the same row. One ticket was cancelled a week before the event and one cancelled 3 days before the event.The *** I talked to for the 2nd cancellation had attitude when it is their fault to begin with. When I mentioned that they were cancelling it, he immediately corrected me that they aren't cancelling but giving alternatives since the ticket is invalid. Are you kidding me?? I bought a ticket for a specific section and row. You don't have the ticket. Yes it means you're cancelling my purchase. The alternatives your offering is to use the money you held for MONTHS to purchase another ticket and will probably be cancelled on the day of the event. I am never ever ever purchasing from vividseats again. I will tell everyone I know to do the same.

    • Lawrence B

      Date: 06/17/2025

      I ordered parking tickets for the ********* concert at *********** on Sept 26, 2024 and never received the transfer and am out $57 and had to scramble and pay for alternate parking. I called and got a run around about ******** being the provider, who I had no knowledge or email acknowledgement about or from and do not own the app. Thieves!

    • brad h

      Date: 06/17/2025

      have used their competitor for years, some hard to find tickets showed up on Vivid so grabbed them. they then proceed to send me tickets ************************************************** **** but its closer, and more stairs which my father can't do. I understand that the sellers are the corrupt ones, but i promise there will be no repercussions for the seller for scamming me. here is your money back, even though tickets are more than double now, so you wont be able to actually buy tickets now. these monopolies buying all the tickets and scalping them and scamming people like Vivid does needs to stop.

    • Ryan H

      Date: 06/16/2025

      Bought tickets the venue allow comedian to bring an entourage which took up seat people paid for. 8 people in total got turned around at the door. The venue said they refunded my money 06/06 its well over a week with no resolution or my refund. Every time I speak with someone they tell me 3-5 business days. Im on my 3rd round of 3-5 business days. *** how they still have a business.

    • Sean D

      Date: 06/14/2025

      I had an awful experience with this company. They were advertising last minute tickets for the ***** ********* concert in ************ last night, and I took the bait. Concerned about being scammed, I book 4 tickets for me and my daughters for Father's day. I received a confirmation email and shared the good news with my family. 2 hours later, and 3 hours to showtime, they notified me that the tickets were no longer available. Offered ticket alternatives for the same price, but that were not the same, and would have been a downgrade. Then cancelled the tickets. Told me I could re-book....At this point the ticket prices increased. I got scammed. Either pay more, or have a nice day. Not ok.I can be reached any time to discuss.

    • Ed H

      Date: 06/13/2025

      Ed H

      Date: 06/13/2025

      Scam. Sold me invalid seats and play all sorts of games trying to avoid refunding me. I sat by the **** ticket office with several others that had the same problem we all had to buy new tickets and no one could get anywhere. Have spent hours trying to talk to someone and its all scripted Indians who can do nothing. Reporting to BBB and state.

      Vivid Seats LLC

      Date: 06/18/2025

      Hey *** we appreciate you reaching out about this. We understand how frustrating the situation has been. After a thorough review, we can confirm that the matter has been fully investigated and a resolution has been reached. If you have any additional questions about your order, feel free to send us a DM on any of our social media platforms.

    • Charlene D

      Date: 06/13/2025

      Charlene D

      Date: 06/13/2025

      Realized too late that I could have bought the same tickets on the bands website for $40 less. After they processed payment, they told me I wouldnt have my tickets for a month, a day or two before the concert. I called to cancel and told them its illegal not to deliver the tickets upon purchase - they said thats just the way it is. I received a survey after the call and told them that I would cancel payment with my bank and if necessary report to bbb (where they have an A+ ratingreally????) And that I would take them to small claims court if I needed to. Later that same day I suddenly had a link to my tickets even before the purchase posted to my bank account. After a confusing experience on their poorly constructed website to find the ticket link, I was redirected to Ticketmaster where I got my tickets on the phone app. Time consuming and frustrating. After reading other reviews with far worse outcomes, I will never use vivid seats again. Happy I got my tickets but sorry I didnt take time to really check them out before purchasing.

      Vivid Seats LLC

      Date: 06/18/2025

      Hey there, ********. Thank you for taking the time to share your experience with us. We understand how time-consuming and confusing this process has been. Wed like to provide more context on how we operate. As a ticket marketplace, we connect individual sellers with buyers. Sellers set their own prices, which may be higher or lower than the original price set by the venue or box office. Regarding ticket delivery, some venues release tickets closer to the event date to prevent duplication and help ensure smooth entry for all fans. While we're glad to hear you received your tickets, we know the experience was frustrating. If youd like to discuss your order further, feel free to send us a DM on any social media platform.

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