Reviews
This profile includes reviews for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,253 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPeter G
Date: 06/11/2025
1 starPeter G
Date: 06/11/2025
One star is just to much. Bought tickets to ********* at ******* *****. Was a surprise for my wife. It's her favorite band. Only to be dealt a link to nothingness. Thanks a lot vivid seats you guys suck!
Vivid Seats LLC
Date: 06/18/2025
Hey *****, thank you for bringing this to our attention. We understand the inconvenience you've faced. After careful review, we can confirm that the tickets were sent to you in a timely manner. We always encourage customers to reach out to us as soon as they encounter an issue so we can work quickly to resolve it. If youd like to discuss your order further, feel free to contact our **************** team or send us a DM on any social media platform.Review fromBlake M
Date: 06/11/2025
1 starBlake M
Date: 06/11/2025
Absolutely a scam. This website sells you tickets from a chain of other resellers and never sells you the actual ticket. They wait to buy and never have the tickets in hand. The Seat Saver policy should be investigated by the government. This place is a complete and utter scam.This company should be shut down and outlawed. Fraud and terrible consumer treatment. Just a terrible business.Vivid Seats LLC
Date: 06/18/2025
Hi *****, we understand your concerns and appreciate you bringing this to our attention. To provide you with additional context, were a ticket marketplace that connects buyers with individual sellers who list tickets. Because many tickets are sourced from the primary market, an additional step or app may sometimes be required to access tickets. Regarding our Seat Saver program: each purchase guarantees a specific seat within the selected section, or a comparable one. Seating details are shared with customers once the tickets have been delivered. The listing notes on each order will indicate if its part of the Seat Saver program, along with any other important seat information. These notes are visible before completing a purchase. If you have any further questions or concerns about your order, feel free to send us a DM on any social media platform.Review fromCatalina S
Date: 06/10/2025
5 starsThis is a review about my experience purchasing the tickets by calling in. My customer service ********** T was excellent she was extremely patient and I feel she was quite thorough in letting me know what I was purchasing.I found the process of accessing the tickets very cumbersome and I am not sure they are actually on my ******** flying from ******* to ******** to see this concert so if it turns out the tickets dont work I will be VERY upset. But I cannot fault my **** and fingers crossed that my tickets are really in my phone and are ******** advice is not to make downloading the tickets so cumbersome.Review fromKatie H
Date: 06/10/2025
1 starKatie H
Date: 06/10/2025
I had a very frustrating experience. I paid for tickets but never received them. The website wouldn't let me log into my accountit kept sending a verification email and then deleting my cart. I finally placed the order as a guest, but my email address auto-corrected to the wrong one.I contacted customer service right away. The first ****** I spoke with was helpful and said they would update the email so I could receive my tickets. Unfortunately, I never got them. When I followed up, another representative told me they couldnt provide the tickets after ****** this point, Ive paid for something I never received, and the support has been inconsistent. Im extremely disappointed and would caution others to double-check everything before buyingbecause if something goes wrong, it might not get fixed.Vivid Seats LLC
Date: 06/16/2025
*****, we completely understand your concerns and are sorry to hear about your experience. Our team was happy to have the chance to connect with you today and work toward a better solution for your order. We truly hope this helped turn things around and that you have the best time at your event!Review fromJesi D
Date: 06/09/2025
1 starJesi D
Date: 06/09/2025
Tickets were never accessible. Terrible customer service. After MULTIPLE attempts reaching out to customer service I finally get through and they deny my request due to incorrect reasons. I try to tell them why it's incorrect and am back in the loop of multiple attempts to get in touch with them.Vivid Seats LLC
Date: 06/16/2025
Hey Jesi. We hear your concerns and understand how confusing this has been. After careful review, we can see that your tickets were delivered in a timely manner. We always encourage customers to reach out as soon as an issue occurs so we can work quickly to resolve it. We know there has been recent communication with you, but if you still have questions, feel free to send us a DM on any social media platform.Review fromKen W
Date: 06/09/2025
1 starKen W
Date: 06/09/2025
BUYER BEWARE! I ordered ******* Cup playoff tickets a week in advance. The order said I would have them by 6/9 which is the day of the event. I chatted with support the evening of 6/8 due to not having the tickets. They basically said there was nothing they could do. Here it is the day of the event, we have a 3 hour drive to the event, and still no tickets. I chatted with support, still nothing they can do but they will refund if the tickets don't show up. THAT DOESN'T WORK FOR ME!! We bought a hotel and have a long drive. They won't contact the seller either, just keep blowing me off. This is ridiculous, $950 purchase. BUYER BEWARE.Vivid Seats LLC
Date: 06/16/2025
Hi ***. We appreciate you reaching out and understand your concerns. After carefully reviewing your order, we can confirm that your replacement tickets were successfully delivered. We recognize how meaningful this event was for you and are happy you had the chance to attend and enjoy it. If you have any other questions or need help, please send us a direct message on any social media platform and we will gladly assist.Review fromZach W
Date: 06/06/2025
1 starZach W
Date: 06/06/2025
Sold me tickets that were also sold to someone else and they are refusing to refund me. Do not use them. They won't guarantee the tickets or refund me.Vivid Seats LLC
Date: 06/13/2025
Hey ****, your tickets are guaranteed as with any purchase you make with us. The tickets for your event were transferred to you last year over ***. We recommend reaching out to AXS support if you still are not seeing the tickets as the event date approaches, as they may be able to tell you if the tickets were sold or transferred by you to another person - we do not have any access to your tickets at any point and cannot sell them on your behalf without your express consent. If you're certain you didn't send the tickets elsewhere or try to resell them, then they should reactivate before the event. Please feel free to reach back out to us in a couple of weeks if you still need assistance, or utilize the callback link we sent to your email to set up an appointment.Zach W
Date: 06/14/2025
Tickets purchased through vividseats in January 2024 for a show originally scheduled August 2024. Tickets never showed up. Concert was moved to July 2025 and I still do not have tickets. I contacted *** and they have no record of this and told me to contact vividseats since that is where i purchased the tickets. I have contacted Vividseats customer support several times in the last nine months and am told there is nothing else they can do and that they won't refund me.Review fromMary L
Date: 06/04/2025
1 starMary L
Date: 06/04/2025
Terrible. Was promised first row in order and received 3rd row from last. Paid almost 4 x the amount the ticket is worth. Tried to communicate with Vivid Seats about the discrepancy and they said once you buy, you are committed - no refunds. I tried to explain that my original order was for first row as stated on the email I received from Vivid Seats but when I received my tickets, it was third row from last. They do not vet the sellers to make sure they are selling the tickets that are originally ordered. Asked for refund but no refunds are given. Would not ever use Vivid Seats again.Vivid Seats LLC
Date: 06/16/2025
****, we appreciate you taking the time to share your experience and we want to make sure you have all the information you need. Our team took a closer look at your order and we can confirm that your tickets were purchased as Seat Saver. This means that the section is guaranteed, but the row is not, and it was included in the listing notes when browsing for tickets and at checkout. We always recommend reading through the full ticket listing to make sure it meets your needs and preferences. If you ever need assistance finding tickets that are the perfect fit, please do not hesitate to reach out through social media messaging. We would love to help make your next event experience as smooth and enjoyable as possible.Review fromDevin B
Date: 06/03/2025
1 starDevin B
Date: 06/03/2025
Not even a 1 star for this company. We had a game on May 31st to see the Savannah ******* and my original tickets were never able to be accessed. Myself, my child, my 84yr old *********** friend could not access the game before it started AS IT STATES IN THE ***** GUARANTEE. Vivid seats IT department could not figure out how to access the tickets. We were switched tickets from $224/ea to $40/ea and VIVID SEATS WILL NOT HONOR THEIR ***** GUARANTEE POLICY. I have called at least 5 times, supervisor was supposed to call but never has, I get the run around anytime I call or chat. Part of the ***** GUARANTEE is Hassle and stress free..... not it is very stressful and very much a hassle . It is not June 3rd and I am still dealing with this to get my money back. I do not recommend this company to anyone.Vivid Seats LLC
Date: 06/10/2025
Hey *****, we regret that the investigation into the issues you experienced with your order has been taking longer than normal. Rest assured we are working hard to get you a resolution as soon as possible, and you're still protected by our Buyer Guarantee. We kindly ask for your continued patience while we ensure your order is handled with utmost care - we want to make this right without any further duress, after all. We'll be following up with you as soon as possible to provide you an update and resolution once we're ready to discuss the best way to move forward together.Review fromAvery C
Date: 06/03/2025
1 starAvery C
Date: 06/03/2025
I have ordered tickets on Vivid Seats dozens of times over many years and have never had an issue. I purchased specific tickets to a baseball game because of the section and location in the ballpark. When I finally received the tickets the day before the event, they were for a different section. After speaking with customer service I was told that the tickets were part of a "seat saver" program. I have never heard of such a thing. They told me my tickets were in an upgraded section and closer to home plate. While true it was closer to home plate, I did not consider this an upgrade. I specifically purchased the tickets I selected and am now stuck with seats somewhere else. The section I selected was special, so I expect to receive seats from that section. I was only told that there was information about this program when I purchased the tickets, but nothing was seen. How can a seller be allowed to list a ticket for sale if they are not in possession or ownership of the tickets. The company has done nothing to make this right other than essentially tell me I should read better. I can read well enough to see a specific section and seat to buy. This is unfortunate, avoidable, misleading, and bordering on fraudulent.Avery C
Date: 06/10/2025
Since I posted this review, Vivid Seats customer service contacted me to try and fix the situation. The baseball game has already passed, so there was no way to change the outcome of the seat location, but they did help me. I was informed that seats in the Chophouse sections of *********** would no longer be available for sale under their "seat saver" program because certain amenities and perks of the Chophouse can not be replicated in other sections. That way, what happened to me will not happen to others in the future. They were nice enough to issue me a full refund for my order and also sent me a $20 gift card to use for my next purchase. I do hope they will make seats with this program more obvious in the future, especially if it becomes more popular. But in the meantime, they made the situation right. Like I said in my initial review, I use Vivid Seats a lot, and I will continue to do so. I understand that most people will not come and write a review if there are no issues, so that is why there are a lot of negative comments on their BBB page. But I have had dozens of positive experiences with Vivid Seats and there have never been any other issues. If I could amend my initial rating I would put this up to either 4 or 5 stars.Vivid Seats LLC
Date: 06/11/2025
Hi *****, we're sad to learn that you did not see that you were purchasing Seat Saver tickets, and that this led to a slew of frustration on your part. We completely understand how the tickets you received varied from your expectations, especially as an avid baseball fan! We tried to reach you by phone today to discuss your order in more detail and would greatly appreciate it if you either sent our specialized team a direct message over social media or utilized the link we emailed to you to set up a callback time that works better for your schedule.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.