We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Reviews

This profile includes reviews for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GrubHub has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • GrubHub

      111 W Washington St Ste 2100 Chicago, IL 60602-2783

    • GrubHub

      1026 Commonwealth Ave Boston, MA 02215

    • GrubHub

      280 Summer St # 1 Boston, MA 02210

    Customer Review Ratings

    1.04

    Average of 780 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kimberly C

      Date: 11/03/2023

      I went from an order in August to an order today, in August I was charged $.49 delivery fee $1.50 service charge Today I was charged $7.49 delivery fee and a $2.26 service fee.When I spoke to an agent to try to find out why the huge increase in price they said it was my distance from the restaurant, I have not changed my distance from the restaurant!When I asked for a $7 credit the representative refused and only offered a primo code on a furtive order, I wont order in the future and use grub hub if the delivery is almost equal to the cost of the food!Poor customer service!

    • Bill S

      Date: 11/02/2023

      They went to the Wrong house did not get my order from ********** can't get a refund they say they sent it. It's not my bank I looked at it. The owners been in a Lawsuit many times they will lie to you there's so f*** up Only we have getting the back. It's talking to a lawyer who lives in owner is now really ***** and they are trash order from somewhere else not them.

    • Trysten W

      Date: 10/30/2023

      After three orders, two of which were faulty due to the restaurant, Grubhub determined my account to be in violation of their Terms and closed it. I simply wanted to use it because of the free 1 year trial that I got from Amazon Prime, but I will not be returning if this is how they treat their customers.

    • Gary B

      Date: 10/29/2023

      Grub hub is absolutely trash!! Total false info my order went 8 miles the opposite way so now I get soggy cold food! Grub hub should be shut down for false info to the public and you can't even get ahold of anyone to fix the problems!! Complete robbery of the public!!!??

    • Sharenda S

      Date: 10/29/2023

      GH driver picked up my order, drove close to me but never delivered. Flat out STOLE my whole order!! GH customer support tells you that you have had too many refunds or credits and they can't refund you as a default response to your complaint. My account was BRAND NEW and my 2nd order with them was STOLEN! It was like pulling teeth to explain to the slow rep that I at least need enough credit to cover my full loss! They need to drop Amazon or Amazon need to drop them because they have gotten worse

    • Candy H

      Date: 10/29/2023

      GrubHub is a complete waste of time! They have proceeded to cancel 4 out of 11 orders since January of this year. Not to mention, it's always at the very last minute! I'm extremely disappointed with their service and would not recommend them to anyone! After my free trial is up, I will be cancelling my account immediately! Just for the record, I only gave them one star because it was needed in order to leave this review.

    • Alex B

      Date: 10/28/2023

      They have messed up an order or not delivered it at all, countless times. The fees are too high for such poor service. Their delivery drivers don't care at all about order accuracy or getting the delivery into the hands of the person who ordered it. Ultimately, its the company's fault for structuring their operations in a way that allows this to happen over and over again. Refunding my purchase and giving me $5 or $10 credit doesn't make up for the aggravation of having an order arrive late, getting the wrong order, or not getting the order at all. I've deleted their app, will never use their service again, and hope they go out of business soon.  

    • Katie S

      Date: 10/27/2023

      Wish we could leave zero starts. Had a GrubHub+Amazon membership. Grubhub refused to honor it, instead adding fees, claiming I created a new account. Horrible company. There are too many other good companies out there to waste time on this one that does not honor their own memberships instead charging more.

    • jerimiah c

      Date: 10/27/2023

      Grubhub canceled my order and sent me an email saying that they would refund my money within 5 business days. On day 5 I called customer service after an hour of explaining it had been 5 days she assured me that grub hub would refund me on day six. They still havent I still havent received my money back after 7 business days. I will never use them again and recommend that anyone else never use them

    • Powerman A

      Date: 10/26/2023

      Worst delivery app ever, either they dont show or are late or worse they deliver the wrong order. This is my second bad review of this app. They dont care about the paying customers, they hire anyone with a car to deliver food. I will definitely delete this app if I could I would rate this app zero stars

    GrubHub is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.