Reviews

This profile includes reviews for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GrubHub has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GrubHub

  111 W Washington St Ste 2100 Chicago, IL 60602-2783

• 

  GrubHub

  1026 Commonwealth Ave Boston, MA 02215

• 

  GrubHub

  280 Summer St # 1 Boston, MA 02210

Review Details

• Review fromSydney P.

  Date: 08/17/2022

  2 stars
  They keep charging my card every month for $10.59 for grub hub plus and when I checked on the app to see if I have the grub hub plus membership it shows that it needs to be signed up for which means I dont have it. Ive called them various times and they say my card isnt being charged and I dont have grub hub plus. Ive also reported the issue to my bank and they said to call grub hub for a refund but they wont give me a refund or resolve my issue.

• Review fromBob K

  Date: 08/16/2022

  1 star
  If the goal is to be worse then the dmv pre covid theyve accomplished their goal.

• Review fromAbigail R

  Date: 08/16/2022

  1 star
  Disappointingly, my order was only half delivered and they only supply a refund for the items themselves, meaning i still paid taxes and higher delivery fees than if my order was smaller and in order to get those items id have to pay an additional $15 in fees and tip to redeliver. Theres no incentive to fix wrong orders here and that is pretty scammy.

• Review fromKeonte E

  Date: 08/15/2022

  1 star
  GrubHub is tent amount to indentured service. They falsely claims that you can be your own boss but punish you for denied orders.they promote distracted driving and will give you a order while your riding and punish you if you miss it.orders are non existent customer service is non existent overall is a complete scam. Class action lawsuit is a win with enough witnesses. They value acceptance over actual job performance.

• Review fromTaylor D

  Date: 08/14/2022

  1 star
  Its absurd how horrible of a delivery service this company is, when their competition is DoorDash. Ive never used GrubHub until we got the prime free delivery deal. All of the last 3 orders Ive done have left me fuming. They allow their drivers to pick up multiple orders and deliver at the same time. Ive ordered and watched the driver pick my food up, go to another restaurant, and drop off their food BEFORE mine, which was picked up first. Incredible. Thats happened twice. Third time Ive had enough. The driver was nowhere near my restaurant or me, and is going in the opposite direction. I got on support and demanded they cancel my order as they were already late on my estimated time, and in the time of me chatting with support they pushed back my delivery another 30 minutes. My food was done before the driver even picked up to driver my order. I will never use them ever again.

• Review fromMelanie W

  Date: 08/12/2022

  1 star
  Grubhub often has issues with orders that use coupons. Also they do not refund money when they say they do for incorrect orders. They have shady business practices!

• Review fromDwight P

  Date: 08/11/2022

  1 star
  we ordered fajitas for two, queso and quacamole. We receive a quesadilla. We tried calling driver and no response. We called the restaurant and they said the driver picked up our order and the one we got was for Ubereats. Grubhub chat cut me off when i said i wanted a full refund. we were refunded for a part of our order but two people cannot eat one quesadilla and be full, By the time we got resolved it was too late to get anything else, Zero customer service. Last time we will use them

• Review fromStacy A

  Date: 08/10/2022

  1 star
  GrubHub's business practices are terrible. The driver's payment card declined twice. I asked GrubHub if there was another alternative the customer service rep said no and he could only cancel the order. This is the 3rs time GrubHubhas cancelled my order due to issues with their payment card.

• Review fromCrystal D

  Date: 08/10/2022

  1 star
  If I could give 0 stars I would! They allow drivers to wait for ridiculous times at the restaurant, not really waiting for your order but to stock pile the drivers with deliveries that will inevitably be nasty after so much time has past! Then they delivery to several people along the way making it even worse!! Contact customer service, no real help. They act like giving you 50% off when an ENTIRE order of is disgusting, cold, mushy, and inedible is great..its not when you have to throw it all in the trash and disappoint guests!!! Then when you ask to have your membership canceled multiple times, no response. Canceled myself on the app. I work hard for my money. When Im paying for service fees, delivery fees, and a subscription, this is this type of service they provide?? NOT ANYMORE!! Ill NEVER order from this rip off delivery with horrible delivery practices and horrible customer service again!!!

• Review fromRachel W

  Date: 08/09/2022

  1 star
  Their service is trash, help line is trash. All they do is tell you how sorry they are and how they can't refund you money in a timely manner. My food was thrown all over the deck and the out right refused to make it right. I don't think it would have been hard for them to just resend the order. I wish I could have sent pictures to them and on here. You would have to see it to believe it. They completely refused to make it right.