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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled with Alight as a retired ************* employee. I am currently paying a monthly premium of $592 / mo. This entitles my spouse to file claims for her ******** (Humana) supplemental plans. Alight shows my spouse is entitled to $1706 of a benefit for 2024 but I was not able to file claims on Alights system. No entitlement funding has been provided for 2025. I began contacting Alight YSA and DB Benefits in Aug. of 2024 on this issue. Tickets that were created as far back as Aug. 2024 included: # ********; # ********; *******; #*******; #******** (most recent). Each ticket was closed without a status update, resolution, or explanation. I have called Alight several times a week over the past 3 months and was told that ***** ******** was handling this case now, but I have not seen any update or contact from him (her?). I feel this is a delay tactic to frustrate me to the point of giving up, so Alight does not process my valid claims.

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I retired from ********************. Alight Solutions is supposed to handle all retiree benefits now. Part of my retiree benefit is being reimbursed up to $2,400 a year for my health insurance premium. This has worked fine for 10 years until this January, when I didnt get reimbursed. I have called numerous times and talked to numerous people. They dont seem to have a clue what I am talking about, and keep saying it must be a glitch in the system or that they havent received documentation from my health insurance company, *****. I chatted with *****. They had submitted my information, but said it looked as though Alight had deleted my name from the information they sent. They resubmitted my information 2-14. Alight has not acknowledged receipt of my information, and nothing has been done about this. In the meantime, Alight has reimbursed my drug premium in the amount of $47.30. My health premium is $274.00 a month. I dont know what else to do. I noticed that there are many complaints on this site and online about Alight. Could someone please advise me what to do?

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I put money away for dependent care spending account thru **********************. I tried to get money on the deadline date of 3/31/24. That date ended up being on Sunday. I ended up submitting the claim for $5000 the next day (Monday). I was rejected because it was the next day. I have a full time job with 2 kids and my wife is a health care provider with unstable work hours. I filled out a dependent claim form for review and got rejected solely because I was late by a day due to 3/31/24 falling on a weekend.

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a healthcare flexible spending account administered through Alight. They incorrectly transferred my account to a limited use account (vision and dental only). I have called them over and over for the last 6 months to get the issue corrected and no one has been able to help. I just get transferred around to different departments without a single person who has been able to tell me why they changed my account or help to get it fixed. At this point Im going to miss the *** deadline to submit *** claims and will be out more than $3,000. At this point it seems this was done fraudulently.

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is easily one of the most difficult companies I have ever had the misfortune of dealing with. I was locked out of my account because this company refused to simply send a one-time security passcode to the email address thats on file thats been on file since the inception of the account. They could have also easily asked a set of security questions to validate my identity, but they refused to do that as well. Instead, they forced me to wait for nearly 2 full weeks to receive a one-time security code physically in the mail before I could even proceed to access my own account. Now Im trying to transfer my funds from this sorry excuse of a company to ******, but they are refusing to allow me to do so, stating that they (alight) made a mistake in adding the address where the check should be sent to ******, so now I have to wait for an additional week before proceeding with the transfer of funds. Moreover, they are charging me $21 quarterly and have failed to explain any reason for the charges. Id like my money back, please. This is the most useless company run by the most useless executives on the face of planet Earth. Its amazing how these people get their jobs and/or are gifted their positions of leadership.

      Business Response

      Date: 03/11/2025

      Mr. ****** was successfully contacted on 3/11/25 and he has been assisted in transferring his account over to ******.

    • Initial Complaint

      Date:02/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight was the *** provider for my HSA account in 2024 and they have not provided the 1099-SA tax form as required by the ***. I have made multiple requests to Alight Smart Choice beginning 2/4/25 via their website and call center requesting when I will receive the 1099-SA form. When I called Alight on 2/7/25, they indicated I would receive the form within 10 days. It is now over 2 weeks later and I have not received the 1099-SA form and they will not respond to my "help requests" on their website. I am looking for assistance with resolving this as this is preventing me from filing my 2024 tax return, which has a deadline of 4/15/25. Please help me with finding an actual person at Alight that will address this matter with urgency. Thank you. 

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late 2023 the company I worked for and earned a pension with sold their portfolio of active pensions to another carrier as part of a chapter 11 restructure. They accidentally did not include the **** which stipulates how funds were to be distributed between my ex and myself, which I wasn't made aware of until I got their first notice in the mail that my pension has dropped by almost 50%. I've spent the last 14 months calling, sending emails, talking to various supervisors that all work remote and are all on the same organizational level, and have never been called back, nothing ever happens. It is a simple 3rd grade calculation that can be done in 5 minutes, yet I can almost be sure that it has never gotten past the "supervisor" level. I am beyond frustrated and still I called this morning to spend ***** minutes on the phone with them again, just to be told I will get a phone call tomorrow.

      Business Response

      Date: 02/26/2025

      Alight connected with the consumer on Thursday February 20, 2025. The consumers ticket has been escalated internally with our customer success team at ********************** to expedite the resolution. 

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight Solutions managed benefits for former employees who has been laid off. After my layoff in April 2024, Alight said I could continue to contribute to my flexible spending account. Therefore I contributed $250 per month for 4 months. In August I found out I could not get reimbursement, however. I have been contacted Alight to have my $1,000 overpayment back since then. I called several times every month, and each representative said they will refund me. However, as of today Feb 19, 2025, I have not received refund and they told me they would create another ticket (3rd ticket since August) for me today. This is unacceptable.

      Business Response

      Date: 03/14/2025

      Alight connected with Ms. ** on 3/13/25 and worked with the participant to sort out the claims and get clarification on claim dates, amounts and claim numbers, so that she could have a good understanding of what was submitted and the accounts these reimbursements were made from, Ms. ** indicated she had no further questions and was happy she got detailed clarification.

      Customer Answer

      Date: 03/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you for helping me raise the issue to the company. I have tried more than 6 months before BBB to speak to a knowledgeable representative from the company but could not get through. I am impressed at BBB's influence and dedication to get the company to respond. 

      Sincerely,

      ****** **

    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid in to an *** account for my 2 children and me. The accounts still have a combined total of over ******. On February 11 the app indicated that we had 32 days to use funds; however, cards have been declined. I have called the only phone available several times only to be transferred around to people who claim that I must call someone else. No one seems to have any answers regarding said funds. I have called Health Equity per one representatives instructions. ************* is a separate entity. I was told funds would rollover which is obviously not true as the two are not linked. I just want the access to my own money as it was deducted from my paycheck for my use.

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying into this *** for all of 2024 but when I go to submit a claim they say that I need to update my direct deposit information. But my direct deposit information is up to date, so then they changed the story saying that I need to validate the account by submitting the amounts that they deposit and withdrawal from the account, but no deposits or withdrawals have come from the company. All of the information is sitting there true and correct, but they are not doing anything to help me. I have called multiple times and opened tickets that they have closed saying that the issue is resolved when it is not. I want my money back. If they aren't going to provide an avenue for me to submit my receipts for medical expenses then I want my money back.

      Business Response

      Date: 03/07/2025

      Alight reviewed the participant's issue and worked with the participant to resolve it.

    Alight Solutions is NOT a BBB Accredited Business.

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