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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My employer recently transferred management of our retirement savings plan to Alight. During the transition to Alight I was not provided the details of the new plan (even after requesting it be shared with me multiple times). Once I had access to my account through ********************** I had found they had already started charging fees that did not exist with the previous company managing the accounts. I was not provided the fee schedule or notified of the transition when I could have had a chance to move my money without these costs. I have asked Alight to refund the fees that have been incurred as well as the fees associated with moving my funds to another company, however they refuse to do so. In addition to this the entire experience of speaking to Alight customer service has been horrible. I have had to call and speak to them nearly every business day for a month to try to get my concerns resolved and understand their processes for paying off loans on the account and rolling the funds to an *** with another company. I get conflicting information each time I talk to a new representative. Paying off a loan and processing a direct roll over should be very basic transactions. They have made this very complicated and stressful. I simply want to be able to move my funds cost free and the record keeping fees reimbursed that have been incurred. Had I been properly notified of the details of how my money would have been managed I would have had opportunities to avoid all of this. Alight should do the right thing and resolve these fees. The execution of this transition has been a complete failure. Both in the communications about the new plan as well as their ability to provide basic customer support.

    • Initial Complaint

      Date:09/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since Sept 11, 2024 I have been tryting to get a *** attached to my mothers ****** pension account thru **********************. I uploaded all documents that were need on their website that I was given. I then received a "DENIAL" letter with no explanation. My mother is incapacitated and residing in a nursing home and she is incapable of taking care of her account. We are trying to apply for ******** and I need access to her account for documentation and other information and I keep getting the runaround about getting the *** attached. I read where another person tried to do the same thing and was told that the *** has to have information regarding "Retirement Plan information" listed on the ***, after speaking with my attorney they stated that the INVESTMENTS SECTION of her *** was sufficient to cover "retirement plans" I am warning everyone that ALIGHT SOLUTIONS WILL NOT, I REPEAT NOT HELP ANYONE TRYING TO GET A *** LISTED ON A ****** RETIREMENT ACCOUNT. THEY SHOULD BE ASHAMED OF THEMSELVES THE WAY THEY ARE TREATING MY MOM IN HER HOUR OF NEED, SHE RETIRED FROM ****** AND I KNOW SHE WOULD NOT BE HAPPY. You can ask to speak with someone in their *** Department and are told that you cannot reach them by phone only by uploading documents. I am sick of trying to get this resolved, and it seem like ALIGHT SOLUTIONS are getting **** OF complaints on how they do business. I would like someone from their team to contact me and get this resolved as soon as possible. I had to have my attorney involved when the *** was created and it would be ridiculous if I had to get them involved in this situation, it is not rocket science. After reading the complaints on the BBB it looks like ALIGHT SOLUTIONS do not do their job. I hope to get some resolution to this situation. IF SOMEONE FROM ALIGHT SOLUTIONS COULD PLEASE CONTACT ME TO GET THIS RESOLVED I WOULD GREATLY APPRECIATE IT

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay Alight Solutions for ******** COBRA Medical, Dental and Vision Benefits for myself and my spouse each month. Have since Jan. 1, 2024. I pay $1615.73 through 1-Day Electronic Bill *** from ***********For my Aug. 1 payment, I got a notice from Alight that my payment was not received. I looked at my banking transactions at ***** and proof of the Bill *** and saw the payment went to Alight Aug. 1, so thought Alight would realize their error pretty quickly.Aug. 12 I received notice saying my Aug. 1 payment was past due. So I called Alight Solutions customer service number at ************, told them I had paid my Aug. 1 COBRA bill via ***** **** *** exactly like the previous 7 months, and that the transaction was made on ******* end so to please resolve Alight's error. A ***** opened Ticket Number is ******* for *******'s now Sept. 25. I've now called Alight 7 times (Aug. 12 to open ticket, Aug. 15 to follow up, Aug. 21 to follow up, Aug. 26 to follow up, Aug. 30 to follow up, Sept. 16 to follow up and Sept. 19 to follow up ) to clear this up but with STILL no resolution from Alight Solutions. I even escalated my case to an Alight supervisor ******** *. on Aug. 30 for her help in getting this resolved which she didn't do. She also promised to call me back with a status by Sept. 3. She lied and never called back. Out of desperation, I had a ***** bank officer conference in my last follow-up call with a **** on Aug. 19 to confirm ***** had researched on their end and the payment was made, and the proof of payment document I keep uploading to my open ticket online ALL THE ***** Alight needs to resolve this. So Alight has had my $1615.73 through Bill *** from ********** since 8.1.24. I want my money BACK. They can't just steal their customer's money. Because at this point it is stealing and fraud on Alight's ******* anything BBB can do to help resolve the issue, and credit my account with the $1615.73 that's mine would be greatly appreciated. THANK YOU!

    • Initial Complaint

      Date:09/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan against my employer's 401k Program on 8/19/2022. The plan is managed by Alight Workforce. The repayment terms were bi-weekly deductions from my paycheck in the amount of ***** for 2 years. I looked at my account in August of this year and noticed the amount had only decreased from the principal by a couple of hundred dollars. I reached out to Alight to see if this was an error only to find out payments have not been received since 12/9/22 and the loan was delinquent. I also learned that a portion of the loan was taxed because it was not being repaid. None of this was communicated to me. I have been in contact with a representative "investigating" the cause of the stopped payments but my bigger concern is why I was never notified anything was happening. At this point, I want to get this loan paid and move my vested funds elsewhere due to gross negligence and a strong distrust of Alight. I learned today allegedly that as long as I am employed with my current employer I am an active participant in the program. I am not able to rollover funds to a different retirement account.

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      End of June, 2024, i called the center to request that my *** account balance be refunded to me due to i was no longer with the company. Since then, i have had to provide multiple addresses due to the check refund they promised never arrived. I was staying with family as i transitioned moving, so I can confirm the check never arrived to these addresses even months after they confirmed it would. 2 weeks ago I spoke to someone in the center that walked me through the process of having the refund deposited directly to my bank account due to the ongoing challenges with the check refund. I updated my banking details with them online with an agent on the phone, they stated my refund would be deposited about 3-5 business days from date of approval. I called again today (2 weeks later), and I am now being informed that my refund was reversed and returned to the Alight account instead of being deposited into my bank account as a refund on the account's remaining balance. I was placed on hold 3 times to wait to speak to a manager, but was told I had to wait until Monday for a manager to call me back due to they were not allowed to have a call on hold too long to get a manager on the phone. I have been trying to close out this account for almost 3 months now and requesting a refund with no success. I have the following Ticket Numbers:9890557 (closed on 8/26)10129959 (closed on 9/3)10234008 (current ticket open). 

    • Initial Complaint

      Date:09/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details - **************** is outsourced of country - **************** does not follow up - Documentation had to be submitted multiple times - Providers believed medical documentation was not straight forward. - Provider allocated 8 weeks and Alight assessed 2 weeks. - Awful process for claims process for short term disability. - The customer service kept stating congratulations on your birth when condition was a pregnancy loss. Lack of sensitivity.

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pension administrator delaying lumpsum payout. Alight is my former employers pension administrator and I've been due money (apx. $7,000) since May 2024. They made errors and delayed my lump sum payout and refuse to expedite any earlier than 9/13/24. I am going to get evicted by end of next week and they wouldn't wont make an off cycle payment for me.  

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having issues with Alight Smart Choice because they have suspended my card for a $120.00 transaction. My primary care physicians medical center is Hometown Medical. I have used my smart choice card with this facility many times, so its not like my first submission of using my card was on February 13, 2024. The amount was flagged for no receipt. I contacted **************** several times, and submitted what was given to me. This is a small family owned business. This is not a **********************, or ****************************, where their medical billing and payments are processed through sophisticated software that is digital. I contacted Alight several times to explain this to them, and each time was told to submit what I have. I dont know what else to do. I am a diabetic and I need my medication, and Alight has suspended my card. I DO NOT KNOW WHAT ELSE TO DO! The receptionist at **************** said their receipts are what they have provided to me. I am sure that there are a lot of customers who use **************** as their service and their charges are approved. I also have 2 transactions was approved by the same facility. Why is my card suspended? Attached, you will find 2 transactions that were approved by the same facility. So, their method of processing debit transactions are the same. Same company. Why is the usage of my card denied from the same exact place, with the same method of processing?

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my paycheck on 8/23/2024 and funds were removed form paycheck for SmartChoice HSA account. The *** account was supposed to remain opened until the end of August according to **** ***** the person who was responsible for firing me. It was closed early due to negligence, and a new "RETAIL" account was opened at a charge of $3.75 a month. SmartChoice (serviced by Alight), along with Alight payroll don't want to accept responsibility for the funds, no one knows where the funds are and how I can access them. My son has lung cancer and I need to access those funds YESTERDAY! I actually sat on a chat for three hours without response, and called and was on hold for a very long time. I am tired of the run around, and just don't have time for it. It is MY MONEY and I should have IMMEDIATE ACCESS to it! I believe this loss of my *** funds is malicious and deliberate attempt to cause me great hardship! It was obvious the double jeopardy in the workplace by **** ***** was meant to cause me harm. Now in her position she made sure to close my HSA early, so that the funds that were deducted from my check would be lost? Frankly I am shocked this company would do such a thing as loose money when your child has cancer and is undergoing treatment!  

    • Initial Complaint

      Date:08/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has taken 900 in deductions since February 2024. It's a ***** deduction out of each check for a "non-payment" because I was incorrectly enrolled by the system it back dated my enrollment to Sept of 2023 but the enrollment date was Jan ********************************** July of 2024 and was told it would go to the "back end agents" and would be worked on I've called every week since and multiple times a week I always get told we are still looking at and will call you back however I never receive a call back or even a email Ive given more then enough time for a response or resolution and the money is still being deducted out of my paychecks

    Alight Solutions is NOT a BBB Accredited Business.

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