Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alight Solutions

  Chicago, IL 60606-5707

• 

  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

• 

  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

• 

  Alight

  8770 New Trails Dr Spring, TX 77381

• 

  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight Smart Choice is the *** company my employer uses to service our *** funds. I used my FSA card at the dentist for an extensive service that included an implant. All coverable services. Nothing cosmetic. I have uploaded 4 separate documents, including the full service ledger from my dentist outlining everything they billed. Again all medically necessary and coverable services. I have spent hours on the phone attempting to get any resolution. They will not even guide me to what paperwork they would like. My dentist and the office staff are at a loss. I don't know if they are a scam and just trying to keep my pre-tax money but this has been months of the run-around and uploading multiple documents all sent to me from my dentist for them. I escalated and asked to speak to a supervisor and she was no help at all. In fact, she had the audacity to say "I am not a 24 year old child like you, I am old enough to be your mother." I am a mechanical engineer. I am educated and working 40 hours per week. To treat me like a child and insult me due to age is unacceptable. They blame it on the "processing" department but I am never allowed to speak with them. I'm completely at a loss.

• Initial Complaint

  Date:12/03/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm an employee of ******** and was approved to get a tuition reimbursement in the amount of $5,125 to help assist with paying student loans. I uploaded the necessary documents and keep getting denied due to incompetent employees. I had my manger with Experian request that they resend the documents and there was a foreign man who claimed to be the manager that stated he refused to comply. This is money that is not for Alight, but indeed to help assist and aid the employees of various companies. I would like to receive the monies that is being stolen by Alight to help with what the money is intended for which is Tuition. 

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I close my HSA account on ******* and BMO HR sold my closed accounts and only will give error numbers with no resolution. I am disputing any business with *** since they are churning closed accounts and file a fraud report due to this issue and they are still not able to close and correct this fake HSA account and only charge the customer for their errors. I did request to get my file from HR over seven month ago with written email and voice mails and text that have been unanswered for more than seven months after off shoring my closed accounts to ***** were the files are cruppered with no error resolution.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******. *******. Using. Agent. With. Awful. HR. *******. Practices. List. My $25,000. Minus. Taxes. In 2013. After. Leaving. Sites. *******. Financial- Which. ******. *******. *******. I. Did. Not. Receive. And. Question. Them. How. And. Need. Information. *******. Where. *********** Us. They. Claim. They. Sent. To. Me.. At. My. Old. Address. In. 2013.I. Was. At. Another. Company. Partners. Healthcare. Then!! Please. Have. Their. Fraud. Department. Investigate!! Quickly. And. Fully. Need. Documents. The. Sign. One. Alight. Solutions. Of. *******. Il.. HR. Retiree. ***** Inept!!! Please. Help. Me!

• Initial Complaint

  Date:10/29/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To maintain my USG contribution I must use Alight to find ******** plans for my wife (****) and me. On October 16, 2024 I was contacted by ******* *******, Alight agent, to navigate plans, I chose a Humana Supplement& Cigna drug plan. Alights web site showed Humanas premium as $195.54 for me and $158.51 for ****. I agreed. As I was completing the application the premiums went to $221.21 for me and $180.13 for ****. I called ******* (10/23/24) who said she would call me back within 24 hrs. Nothing yet

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning of September 2024 I have been trying to withdrawl from my 401k through work and found out I could not do so while I was still employed. I moved my 401k over to an *** with the company ALight Solutions. I was told by ALight that I needed to make at least one payment into the *** before I can pull anything out. I waited to make sure the payment was pulled out of my paycheck, it was. I started the process of pulling the total out of my *** and have been given the run around since then. I do not have access to see my account because of "issues" with the website for ALight and suspect some kind of theft from that company. The number I call is ************** which they say is the only number I can call. This phone number is for ************************* I do work for **********. If I call ALight directly they just send me to that number and claim they cannot help me. Even though I requested a direct deposit of my money apparently, I was told it was being mailed to my address, which I did not want. I was not given a tracking number or even an exact date that it should arrive. The person I spoke to about getting a tracking number goes by the name *******. She said I would get an email the next day with the tracking number, I have yet to receive that email. I was told the reason I did not get the check yet was due to a truck break down and my check being stuck in ******, **. Every time I call the number to speak with someone, I am waiting on the phone for 1-2 hours each time. When I do a call back number, no one ever calls me back. And as of late when I call, after five minutes or so my call is dropped, and I have to start all over again. I'm tired of the run around and not having my money that I should have received three weeks ago. Although I go through ********** to get my *** from ALight it is still their responsibility to ensure my money is taken care of and I have access to. I believe they lost my money and have no idea where it went.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight is the service for my short term disability. I have received incorrect/different information from every person I have spoken with (at least 6 different people). My doctor submitted my leave paperwork 09/06/24. I called to confirm receipt, the customer service agent confirmed it was received and advised that it normally takes 1-2 business days for a decision from the case manager (this is also what the website for my job states about the timeline) I called back on several occasions asking for update and I just kept being told they are working on it. My leave as finally approved one day AFTER payroll was due for payment on 09/25/24. I was told a rush payment request was sent in and I would receive payment in 1-2 days. That time passed and I was told by another agent the same thing. That time passed again and I was told I would be paid 10/9/24. That time passed, I called again to speak to a supervisor. I was told my case manager is the supervisor. Case manager never returns calls so agent reached out to case manager via Teams. She advised case manager confirmed rush payment was sent and I would be paid on 10/15/24. This date came and I am still not paid. Called again to escalate, agent was only able to sent a request for a callback from case managers supervisor. Agent confirmed notes stating I would be paid on 10/15 and confirmed direct deposit information. I am unable to go to my doctors appointments or get medicine because I have not been paid . I have been told different dates every time I call. The automated system states funds have been approved since 10/02/14, but no one from alight has an explanation on when I will be paid or why Ive been given different dates. Ive even getting the run around about payment and I havent been able to be treated consistently or properly. I dont even know what to do at this point.

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ex-employer is still deducting my contribution to the *** ($******) during my severance payment since May 10th 2024, but those contributions are not in my *** Account. ********************** is the *** administrator and they sent me a letter to create new login credentials since my *** account is no longer associated with my employer, and I got a new *** card, but the letter mentioned that the *** account will remain the same. After creating new login credentials, the contributions to my *** account are not being deposited. After several calls and hours with Alight customer service, it seems like my contributions are deposited to the previous login credentials/account associated with my employer, not to my new login credentials/account. One of the ********************** customer representatives was able to find those contributions in my previous credentials/account and there is no way to verify them because I cannot access my previous credentials and the transactions are not listed in the Alight website or the app. I just got my new statement and now it is clear that something happened after July, because the final balance in my July Statement is not the same as the beginning balance in August. Also, there are not contributions to my account during September and October, only one manual contribution I made on Sept 18. This means that there are more than 1000 dismissing in my account since July 31st. I also have the pay slips for each payment period including the deduction of my contributions to the *** The missing contributions are: 10/4/24 - ****** 9/20/24 - ****** 9/6/24 -****** 8/23/24 - ****** 8/9/24 - ****** This needs to be fixed as soon as possible, I'm attaching the July and Sept statements. It is the same account then I don't understand why the balance was not transferred from the old login credentials to the new credentials plus the missing contributions.

• Initial Complaint

  Date:10/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an HSA spending account at ********************** that I have been attempting to close and have the funds transferred to fidelity investments for 7 months. Called Alight no less than 6 times and Fidelity has make multiple requests to transfer...All failed/all without explanation and promise to fix within days.During this time, the company has continued to charge monthly fees to 'administer' the account. (see the difference in prices in the attached forms). Moreover, I cannot accrue any interest in the funds in the new account until the move is completed. Between the fees and lost interest opportunity, I have lost approximately so far $300 and MOVE IS NOWHERE IN SIGHT...still outstanding.I need for the company to complete the move to fidelity (Finish the job) and pay back any lost fees charged due to Alight's incompetence.

• Initial Complaint

  Date:10/01/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight, State Farm Benefits, and their "servicers" and 3rd parties have abused me and my pension since even working there in ISD at **********. I should have been entitled to a *** ******** or lump sum payout and at minimum told and shown on their "portal" what my balance was. Instead, they forced certain employees (probably to build a shady DataLake or Cloud benefits portal/service) with Alight and others to both breach our data (all types), use and facilitate a GAINSCO, BlueOwl and State Farm Mutual FORCED ANNUITY for ex employees (rather than a normal handling of our retiree payments). After almost 3 years I have YET to be told the balance, shown it on their Alight Portal or given other more suitable OPTIONS than a TINY forced MONTHLY payout from an ANNUITY I neither asked for or was suitable for me and my family circumstances. The Service and "ServiceNow" portal model and process and KI handling is terrinble and deceptive as well. I believe WorkDay, ***********, State Farm Mutual Benefits Mgrs and several other "players" are exploiting both our data, our time working there for an "Annuity" type scheme or denying ex employees (of certain departments) ANY options that are realistic for retirees. Perhaps there is financial gain on their part but it definately BAD for ex employees that planned on *** ************** other than a lax not researched or thought out script from "legal" has been provided. These types of partnerships are terrible for me and probably other employees and I HAVE FRIENDS that are retiring soon or worked in my same **** that ARE being given ALL their options (lump payout, ******** to **** ****** or other options).As a victim of Domestic Violence (****************) and Workplace and Authority abuses at ********** and elsewhere, the use and abuse of my data (all types) needs stopped. I want nothing to do with State Farm, Alight or *********** or WorkDay or any other "partner" in Annuity and Data scheme.