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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 2nd Leave of absence I have been on that they have managed and BOTH times I have refused to sign an authorization for communication or release of my medical information by my providers to them. The first LOA, I had to get a flag placed on my account at the providers office reminding them I did NOT sign a HIPAA release and not to respond because they kept sending requests for information, without a signed release, up to 2 months AFTER I had returned to work. This time they just started faxing my provider again with a statement that the provider needed to answer or they couldn't process my wage payments ( a lie, I was already getting paid them). Last time I emailed and said I do not consent and did not send in a signed release. This time I sent the release with DENIED across the front. When I found out about it I reached out via chat, for written proof, and they admitted that they faxed a form on 6/12/24 and that they didn't have a signed release giving permission to communicate directly with my provider.

    • Initial Complaint

      Date:06/13/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to complain about repeated unwanted and intrusive marketing communications. Alight Solutions has been retained by my former employer to manage ******** advantage and/or HRA related benefit plans. The plans and services offered by Alight are optional, are in no way required, and I have elected to retain my own ******** agent and utilize other products. I have repeatedly informed them of that I do not wish to do business with them, and they will not stop soliciting me in what I view as an aggressive fashion.Alight has:1. unilaterally set a time for a phone conference with an agent and asked me to "confirm my availability"2. then sent sent certified mail, signature required, which again stated "response required." 3. continued sending communications stating "response required," even after my asking that they cease communications.4. Sent additional mail addressed to me to the home of my 89-year-old mother, again stating "response required."For avoidance of doubt, I again state that I have no interest in the products that they offer, and have repeatedly asked them to stop. The use of "response required" is in my opinion deceptive, as in fact it is not, and the repeated solicitation is unwelcome and intrusive. As it continues as recently as today, I have no alternative but to file this complaint.

    • Initial Complaint

      Date:06/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting over a month to get my retirement check. Sharp Healthcare of ********* has hired Alight to manage all of their retirement accounts. It's been over 30 days and I still have no answers as to where my money is! I call every week and finally they connected me to a manager after I asked to speak to a supervisors and finally spoke to ****** who still had no answers and she promised to call me back within 24 hours with answers or not. She didn't call me back! I feel like this company has stolen my retirement check! I don't know what else to do. They were suppose to get the "trust" to mail it within 7-10 days. That never happened. Then they offer a direct deposit option which they never told me about in the beginning. I gave them all my bank info and no direct deposit has happened after 2 weeks!! And still no answers. Please help me. I don't know what else to do.

    • Initial Complaint

      Date:05/30/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The switchboard operator yelled at me, hung up on me, and dropped my two subsequent calls. I said nothing to warrant such a response - I was nothing but polite and asking for clarification. This operator needs to be fired and does not belong in this position. This call took place on 5/30/2024 around 2pm. She sounded black, for reference. I didn't catch her name.The full story:I called the switchboard number *************) to see if Alight received my fax. The operator disregarded my question and asked who my employer is. I told her, and she immediately transferred me without saying a word. I hung up because I had already talked to my employer who seemed to transfer me to an Alight number earlier. I called back and told her I'm not looking to be transferred to my employer, I want to see if they received my fax to transfer funds to my current employer. She again asked for my employer. I told her I don't want to be transferred my employer. She then started yelling saying they don't hold documents at corporate and I need to be transferred to my benefits center. I asked if there's another solution besides being transferred to the benefits center. She then yelled something else inaudibly. I asked for another number to call Alight, to check on my fax. She hung up before I finished the question. I called back twice more, and the call was dropped both times after ringing.

    • Initial Complaint

      Date:05/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My brothers and myself are the beneficiaries to our deceased Aunts 401K through Alight Worklife. This is the retirement service that Highmark Health uses. I have been in meetings with them since early March. In the beginning of April they were supposed to send me a form to fill out with the beneficiaries information. I have a 3 phone meetings with them for follow up but have never received the form in the mail. With each phone meeting they say the will resend the form. They claim to escalate my case for further assistance, but no one else has contacted me. I was wondering if the BBB would be able to help me resolve this issue?

      Customer Answer

      Date: 05/29/2024

      The attached pictures are the dates I have spoken with the company. The last 4 phone calls I was told they were sending paperwork in the mail and it could take 7-10 business days to receive. I have not received paperwork as of yet. 

    • Initial Complaint

      Date:05/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight Solutions had issues with issuing a check to my Christus Health provider.Alight Solutions states that they cancelled the checks and issued ecards from a third party company.My provider Christus Health does not show receipt of the $30 & $15 ecards. I requested ecard documentation from Alight Solutions to provide to Christus Health to track down the payment. Alight Solutions has failed to provide valid documentation after several months. Please credit my Smart Choice with $45 if not resolved.StatusActionTypeTransaction DateAmountProvider/Service Date/AccountCheck#ApprovedHSA BILLPAY - PaidHSA ********************* 22, 2024$ 15.00Health Savings ************************ BILLPAY - PaidHSA ********************* 08, 2024$ 15.00Health Savings ******************************** BILLPAY - PaidHSA Bill ****** 23, 2024$ 15.00Health Savings *********************

    • Initial Complaint

      Date:05/14/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As the *** of my parents, I have been trying to work with Alights since February 2024 regarding their processing of their *** payments from the *******************, my mother's employer. They have received $125 (***** / ea mo) for 12 years without issue. About 2 years ago, Alight became the administrator of the *** payment. In February of this year, my father fell off the feed, and stopped receiving his portion of the *** payment. I have talked to over 12 Your Spending Account (YSA) agents from February 2024 through today May 14, 2024. No one can explain why my father stopped receiving his money. No one can put him back on the monthly payments DESPITE the ************************ showing/stating that there is $1500 in the 2024 yearly account for them. They withheld money saying he is ineligible - despite receiving payments for 12 years without issue. My parents are seniors and this money is important them. Over the 12 years they have never had to submit anything, had an issue, nothing - they money has been direct deposited seamlessly for 12 years - 144 months!! Now, no one can help me. I've submitted paperwork (which I should have never had to do) - proving eligibility from the university, current/credible coverage from their health care provider, copies of insurance cards. No one will help me. I need my parents situation corrected by paying for missed payments and assuring me that future monthly payments are deposited without issue.

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *******************, DOB: 1997/04/05, submitted a disability leave application to Alight Solutions due to an injury. In the application, he explicitly stated his inability to answer phone calls due to his disability condition and requested reasonable accommodation for communication through written means. This request was made on May 2, 2024. Despite this, he was contacted by phone by a representative from the medical leave of absence team.This is a violation of the Americans with Disabilities Act ****** Under Title III of the **** businesses that provide goods or services to the public, such as Alight Solutions, are required to make reasonable modifications to their policies, practices, and procedures when necessary to accommodate individuals with disabilities. This includes providing alternative methods of communication, such as written correspondence, for individuals who are unable to use conventional methods due to their disability.

    • Initial Complaint

      Date:04/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Analog Devices has a service called 'Flexible Spending Account (FSA) **************** to save money for later spending in the child care. I opened this account, and this year 2024 I have put $384.62 into this account. My 3 year old kid attends a day care, and later I submitted invoice to Analog Devices through their announced website: yourbenefitsresources.com/analog for reimbursement. Analog Devices denied my reimbursement request. I made phone call to them *************, and the reply was that I just need to submit request again. So totally I submitted reimbursement request 3 times, on 2-1-2024, 4-4-2024, 4-13-2024. Each time the request was denied.

      Customer Answer

      Date: 05/20/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to get online access to 401k account. **************** is unable to help. After verification, still unable to provide me information or tell me how I can transfer the account out. Was told they would mail a code to my address but received it 30 days after the deadline to use the code. Absolutely terrible. A supervisor who can actually access the system and help needs to call ASAP to get this account moved to a competent company.

    Alight Solutions is NOT a BBB Accredited Business.

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