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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot log in, and cannot reset password. Verbiage on site says to contact them, but they make it impossible because they have no phone numbers, email addresses, etc on the site. They send a monthly email statement, but when I try to open it, it is not a valid PDF. This company is impossible to work with and I'm going to be urging my HR department to find another vendor.

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received this letter from them saying if I don't enroll by 01/14/2024 that I would have medical insurance. BCBS PPO at $35.77 and annual cost $1860. My medical benefits if I don't enroll.So,I didn't enroll for medical but enrolled for Dental and vision for wife and me.Now,how would you take it? Thanks P.S. Read it and tell me is it misleading.

    • Initial Complaint

      Date:04/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gross Negligence from the company in resolving or working my short term disability benefits. Case manager did not reach out to me for a 2 week period, resulting in loss of benefits. Case worker was sending requests to the incorrect physicians office and has continually blamed me for the delays/issues.

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight pension servicer along with State Farm Mutual (past employer) and their partners (ComplyRight) in ******** breached and mishandled my retirement plan via a shady portal that also hold their money in a shady annuity without allowing them take *** or full draws- data exploit and use and money deception This is a shady set up and exploitive to past State Farm employees and their data and money options and privacy and options post leaving an org (MoveIT and PBI breach confirmed) ********* may be heavily involved too in HR data and penaion handling scam

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a **** conversion in plan for my retirment accounts FY 2023. This was a taxable event. I have NOT been able to get the necessary 1099R to file my taxes from them despite multiple calls and online tickets generated. This is just silly. Thank you

    • Initial Complaint

      Date:04/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a dependent care FSA and a health care FSA managed through Alight Solutions Smart Choice Accounts. I have submitted claims to have our expenses reimbursed 3 separate times with all supporting documentation and they are declined each time. I have tried to call in 6 different times and no-one answers the phone. It says "You are the first person in line" for hours at a time. I also asked my employer to call them directly and they were unable to get through either. This is my money locked in this account that they will not disburse and there is no-one to talk to about it. I also called their corporate headquarters and they refused to transfer me to anyone outside of the customer service line (that no-one answers). We have thousands of dollars tied up in these accounts that we can't access and it needs to be retreived by the deadline or you lose it. Completely unacceptable and I don't know what to do.

    • Initial Complaint

      Date:03/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon my ****************** enrollment in August 2023, I was not properly informed (by Alight) representative of requirements to qualify for HRA benefits provided by Merck. When I discovered a problem in October of 2023, I was advised by a second representative how to correct the problem for 2024, and agreed to his suggestion without hesitation. The failure of the representative in August cost me $564 in reimbursement. Alight is fully aware of this situation and refuses to assist me.Alight contends it was my responsibility to read Merck policies...not their responsibility to adequately inform me. Why are they hired by ***** if they are not there to inform me and do a complete job enrolling me in my benefits? Why did the second representative (******) get it correct and the first one cost me my reimbursement?

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had gallbladder surgery on February 21,2024 Alight Solutions is requesting my medical records which they will not get due to the ***** LAW Doctor ***** Office fax Alight Solutions my accommodation request assessment forms and the work release form Alight Solutions email me stating that the forms are incomplete because of my medical records

    • Initial Complaint

      Date:03/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 27, 2023 I submitted claims against my FSA account for various purchases. I was sent a check for the approved claims in the amount of ******. I deposited the check on March 4th 2024 and the check was cancelled by Alight on March 7. March 18 I called to have the check deposited into my checking account, and I was not given a reason why the check did not clear. On March 22 I called to check on the status. The Alight employee (****) said the have the deposit was not processed and she did not say why. She informed me that my request was not processed even though I received an email stating it was resolved. She asked me for information from the initial claim to find the check. I provided the estimated amount for one the claims because I dont have access to the alight online account since I am no longer with the company. She said she could find the claim and there was nothing she could do. I repeated myself several times because she would not listen to my question. The company will not reissue another check or provided a direct deposit for the valid claim from 2023. I am asking for Alight to reimburse my valid claim from 2023 in the amount of ****** via direct deposit which is set up with the company.

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight Solutions manages the ******** ********* **** MedSave program. The program was created to be used once on ********* or for medical expenses including premiums if no longer employed at ******** ********* ****I left ******** American February 28, 2023 and under COBRA (March 1, 2023 to August 31, 2023) I had minor issues to get reimbursed for my monthly premiums. From September 1, 2023 to 31 December 2023 I was employed at ******************, LLC and had more issues to get the premiums reimbursed. From February 2, 2024 I am employed at ****** Company, and started filing my current premiums for reimbursement, and from the four submissions and re-submissions only one have been paid to date. For reimbursements of visits and co-pays I have less issues, but for premiums (bi-weekly cycle) it is about impossible to get reimbursed.Issues with the Company/Reimbursement process:1. Alight Solutions has my Email address, but I get NO emails or updates on claims.2. No contact number on the website - only on the mailed claims that are accepted or returned.3. Denial messages does not describe the "missing" information, or requests information that has already been submitted.4. Uploading supporting papers can only be pdf format with NO number or special characters.5. No guidance if all paperwork needs to be submitted again, or only the "missing" paperwork.My call to the number this morning was 40 minutes. Started with an IT guy that could not help, and then another person that could not help. Only the third person could help, and I have no evidence that anything was completed.Going forward, I will create a claim every two weeks (premiums are deducted from my bi-weekly paycheck) for a very long time, and I cannot go through several submissions every time. I have submitted the same information to the one claim that was reimbursed, and to the other that was denied. Alight Solutions has all the documentation submitted to date.

    Alight Solutions is NOT a BBB Accredited Business.

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