Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alight Solutions has 5 locations, listed below.

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  Alight Solutions

  Chicago, IL 60606-5707

• 

  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

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  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

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  Alight

  8770 New Trails Dr Spring, TX 77381

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  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

Review Details

• Review fromPatricia M

  Date: 08/26/2024

  1 star
  Every time I called, I got cut off. On Monday alone, I talked to 8 different people, some of them, twice. Last Thursday and Friday was the same thing! Then there was the promise of a call back, which never came. But today, after making them stay an hour late, I cut them off. They screwed up and now I'm gonna lose my ******** because I can't get the pension statement I need. This place isn't even accredited by the BBB. All the employees sound like a broken record. "I completely understand". "I'm so sorry". "This is all I can do". I need the statement in 2 days. They'll send me a new phone pin in 7 to 10 business days That's what they said Aug 1st. I'm still waiting! The website won't let me on cause I'm "not authorized". This place is a joke! You can't even understand half the people working there? I don't know what I'll do now, besides crying!! 

• Review fromCharles C

  Date: 08/25/2024

  1 star
  They deserve MINUS star category. Automated phone line response: "I understand what you are saying, but I do not have any information on that". Email responses which do NOT answer the issue are sent from "no reply" email address. No matter what I click on using the app, I am brought to the *********************** page. The virtual assistant is worthless. Their constant requirement to change passwords is annoying and cumbersome. One of the main issues is the lack of flexibility with sales and purchases for distributions. It is not allowed by Alight to choose what one wants to sell. One must sell some of each investment in the portfolio. Who do they think they are to tell ME what to do with MY money? And we are paying them an annual fee ( percentage) to be abused as customers. GET OUT of you can. ******.

• Review fromsusan d

  Date: 08/14/2024

  1 star
  Because zero stars is not an option. I'm trying to get my pension paid to me in a timely manner. I have been filling out paperwork and faxing and mailing it to them for months. They employ people to talk to you on the phone who say they have not received all the communications from me that I am certain they must have received. The people on the phone are nice and paid to apologize and stonewall you and never have any answers why the process is so redundant and slow. There is never an option to speak to anyone that is actually in control. I have been told that that my problem is "handled in a back office and there's no way to communicate with them." ************ should be investigated and shut down. Before my employer was bought by ***************************** system, there was a pension office on sit and everything went smoothly.

• Review fromJennifer B

  Date: 08/06/2024

  1 star
  This company is absolute garbage!!!!! They deserve a ZERO star rating but I cannot proceed without giving them a star rating! Do not ever use this company if you can avoid it. They do not care about their customers or their situation at all!!! I had my 401 K set up with Alight Solutions through Target. I called on July 29th to close out my 401K. The representative that was working with me only verified the last 4 digits of my bank account number and the name of the bank to make sure they matched his records. I was told the funds would be available in 3-5 business days after the closure was processed. I called everyday starting Jul. ******************************** that it takes 3-5 days to process so just wait until tomorrow. This was incredibly frustrating because everyone kept saying just wait, just wait. On the 5th business day, Aug. 5 I called again to see where my deposit was. I was told that the day is not over yet, wait until the end of the day, if it is not there by Aug 6 to call again. Wake up this morning and the money is still not in my account so I called them again. This time, after I pitched a fit with the representative, she transferred me to a payment specialist. She looked into my account and asked me to verify my account info: routing and acct. #. She was the 1st person to ask to verify my routing #. It turns out the routing # was wrong and the payment got rejected by the bank. I asked why no one had ever asked me to verity my bank info before and all I was told was, "they are supposed to always verify and I'm sorry." I explained every time I called that I was in need of this $. I was told because the check had already been mailed there was nothing more she could do. She said she can make sure that the representatives get coached because they should have handled the calls differently and verified my account information. Should have and I'm sorry do not pay my past due bills.

• Review fromMichael K

  Date: 08/01/2024

  1 star
  A true joke (and not a good one either). Florida Retirement System has contracted with them to handle the retirement account for those of us willing to control and invest our own retirement funds instead of locking it all in state funds. Transaction fees for just about everything - and they are not cheap. Web site is iffy, time to get MFA code is anywhere from almost instantaneous (about 20% of the time) to "Have another cup of coffee."

• Review fromToni C

  Date: 07/26/2024

  1 star
  **************** reps are kind but they do not give clear answers or follow through on what they say they will do. When someone has a newborn at home they should not have to jump through hoops to get leave approved. The delay and incompetency has delayed my pay and put my family in a hard spot.

• Review fromSteven B

  Date: 07/26/2024

  1 star
  Alight is hot garbage, I tried to pull a hardship withdrawal leading up to the closing date to buy my house. I was trying to pull $2k and they asked for just the contract. My loan officer sent it and they responded with your paperwork is insufficient. I had my loans officer on a3 way call and he even asked them what was missing on the contract, they couldn't give an answer. They lie constantly and then wanna charge me for a loan to take out my money. Makes zero sense. Jobs need to stop using alight cause now I'm seeing they are nothing but liars and thieves. There most likely a cover for something else.

• Review fromDorothy C

  Date: 07/18/2024

  1 star
  I wish I could give a Zero to not-so-SmartChoice Accounts. WHY would you ever Charge to use my money that I worked and paid for! This is Shameful and IRS should look into your business practices. I'm not surprised Smart-Choice Accounts is not ******************** accredited! Employers need to beware!

• Review fromRon R

  Date: 07/12/2024

  1 star
  We moved to Alight from Fidelity after a merger, and almost everyone is unhappy with the change. The website is minimally populated, and their processes are archaic. You cannot a mailing address or a bank account without a ***** hold. Fidelity didn't require this. Getting anything done through Alight requires waiting for postal mail to arrive. They have a Secure Mailbox in their website, but they insist on mailing the same forms that they could've just let me download. Thankfully after the merger, I was able to get most of my money out, but it took 3 weeks to do so. Unfortunately, I don't have a choice with new contributions. If we don't move off of Alight soon, I'll probably just leave the company or become an independent contractor, just to get rid of them. I regret that I cannot rate them lower than 1 star.  

• Review fromLinda M

  Date: 06/21/2024

  1 star
  This company is horrible!! If your organization uses Alight, do not file SDI. Use your own sick time! They will tie up your pay for months with trivial excuses for denying your claim. This should be illegal.