Complaints
This profile includes complaints for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 646 total complaints in the last 3 years.
- 150 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was in an accident on august 14 and have not been able to communicate with my insurance Kemper for some reason. *** called multiple times and left voicemails and emails given them all my information. They keep sending me letters in the mail saying that I have not complied and that they will cancel my insurance for noncompliance even though Ive reached out numerous times and have evidence to prove as much. If you want cheap insurance go somewhere else. These people are not professional whatsoever.
Business Response
Date: 12/01/2022
Attached, please find the submitted response letter for this complaint.Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got rear ended by a client from this insurance company on December 11, 2021. I have been trying to reach out multiple times in order to get information back on my insurance claim from my injuries and have not heard back for several months Ive had to re-file my insurance claim after several months due to an employee being let go (*****************************) and everything has just gone downhill from there every single time I call I get put to a voicemail and do not get anything back. Ive emailed ***********************************) and have not received any emails back.Business Response
Date: 12/01/2022
Attached, please find the submitted response letter for this complaint.Customer Answer
Date: 12/19/2022
Complaint: 18444337
I am rejecting this response because:I received a phone call from the business s few days after my complaint. Business said they will attempt to resolve and good me to call them back. Ive called twice now and get sent to a voice message saying that they are unavailable.
Sincerely,
*******************************Business Response
Date: 12/28/2022
Attached, please find the submitted follow-up response letter for this complaint.Initial Complaint
Date:11/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
KEMPER INSURANCE IS VIOLATING ITS CONTRACTUAL AGMT RE 28-YR OLD LIFE INSURANCE POLICY BY DELAYING THE RELEASE OF THE POLICY'S ACCIDENTAL DEATH BENEFITS. LAPD INVESTIGATED ACCIDENT & CLOSED CASE WEEKS AGO. ACCIDENT REPORT SUBMITTED TO KEMPER [WKS AGO] & NO ADDITIONAL DOCUMENTATION HAS BEEN REQUESTED. KEMPER HAS BEEN CONTACTED BY MULTIPLE PARTIES INVOLVED IN FUNERAL & NO REASON HAS BEEN GIVEN FOR WITHHOLDING POLICY FUNDS - ESP. FOR SUCH AN EXTENDED TIME.Business Response
Date: 11/22/2022
We contacted ****************** in an attempt to get more information regarding who the insured is she is referring to and the policy number. We need either the name of the insured or the policy number to further investigate the complaint. We have not received a response. Thank you.
***********************
Kemper Life
*********************************
Customer Answer
Date: 12/06/2022
Complaint: 18443871
I am rejecting this response because:To Whom It May *********************************** did not reply because Kemper's "response" was to ask me for the policy number... that's it! Just because Kemper replied doesn't mean they offered anything. In my opinion, your accept/reject statements are flawed; it needs an option to offer a client an "in progress" response. Or, simply allow clients more time to respond to your accept/reject question.This policy was purchased back in the 80s & there's no stance beyond the need for Kemper to payout the double indemnity on the Accidental Death benefit - which I learned about from Kemper. If Kemper has paid the additional funds, please notify me. Thank you in advance for your assistance.VTY,/s/************************* {a/k/a Del-*********]
Sincerely,
******************Business Response
Date: 12/08/2022
We have been in constant communication with ****************** by email advising her of what we need to process the claim. As of today, she has not provided the required documents for ** to proceed.
Customer Answer
Date: 12/08/2022
Complaint: 18443871
I am rejecting this response because: KEMPER IS LYING! KEMPER IS GOING BACK & FORTH ABOUT NOTHING PERTINENT TO POLICY PAYOUT. I'VE BEEN ACCUSED OF SAYING I SIGNED CLAIM FORM FOR THE BENEFICIARIES - I DID NOT SAY/DO THAT. I'VE BEEN TOLD I'VE GOTTA SIGN A CLAIM FORM DESPITE THE **** I'M NOT AN INTERESTED PARTY &/OR BENEFICIARY ON THIS LIFE POLICY & WON'T SAY WHY.KEMPER IS DELAYING THE BURIAL OF MY BROTHER WHO DIED TWO MONTHS AGO! WE HAD SVC FOR HIM NOV 18th & KEMPER IS WITHHOLDING HALF THE POLICY AMOUNT WITHOUT JUSTIFICATION SAYING THEY'RE INVESTIGATING THE MATTER. LAPD INVESTIGATED & CLOSED CASE IN OCT. WEEKS AGO, KEMPER REQUESTED & RECEIVED DEATH CERTIFICATE (WHICH STATES DEATH ACCIDENTAL); TODAY, THEY DO NOT HAVE IT SOMEHOW.
THIS POLICY IS 28 YRS OLD & KEMPER BOUGHT THE COMPANY IT WAS ORIGINALLY PURCHASED THROUGH. I SUSPECT KEMPER DOESN'T WANT TO PAY THE ACCIDENTAL DEATH BENEFITS WHICH DOUBLED THE POLICY AMOUNT & IT'S USING DECEPTIVE CONSUMER PRACTICES TO DELAY PAYOUT... THAT IS UNACCEPTABLE!
NO ONE SHOULD HAVE TO WAIT THIS AMOUNT OF TIME (TWO MONTHS & COUNTING) TO BE BURIED!
Sincerely,
******************Customer Answer
Date: 12/11/2022
THE DEATH CLAIM - CLAIMANT'S STATEMENT CONTAINS ALL INFO FOR ID THEFT, i.e., SSN, DOB, ADDRESS/PHONE. I'M HAPPY TO SEND TO SPECIFIC PERSON BUT NOT TO AN OPEN DATABASE AS KEMPER REQUESTS.
THE DOCUMENT IS SIGNED BY BENEFICIARIES.
PLEASE PROVIDE SPECIFIC REPRESENTATIVE TO SEND THIS INFO & IT WILL BE IMMEDIATELY SUBMITTED!
VTY,
/s/
*************************
Business Response
Date: 12/13/2022
We are continuously communicating with ****************** in an effort to get the claim issue resolved.Customer Answer
Date: 12/19/2022
Complaint: 18443871
I am rejecting this response because: the matter is on-going & has not been resolved
Sincerely,
******************Business Response
Date: 12/21/2022
The matter has been resolved.Customer Answer
Date: 12/21/2022
Complaint: 18443871
I am rejecting this response because: the life policy has not been completely paid out
Sincerely,
******************Initial Complaint
Date:11/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ***********************. My claim number is ***********. My date of loss was 8/5/2022. *************************** is the claims adjuster handling the claim. I am writing to bring attention to the mishandling of my claim, specifically the refusal to fully compensate my rental expenses incurred while my vehicle was being repaired. *******************************, Kemper appraiser, failed to expedite the handling of my claim. His delays caused additional rental charges as the collision center would not release my vehicle until payment and the correct paperwork submission was settled. My vehicle was dropped off at the collision center on 10/04/2022. The repairs were completed on 10/21/2022. ************************ did not submit the final paperwork and payment until 11/03/2022. Kemper does not want to fully reimburse me because of his unprofessionalism. Where is the integrity? Moreover, the delay was over a difference of less than $25.00 which Kemper finally paid on 11/03/2022.I am asking that we get this situation resolved and I am reimbursed the full $883.65.Business Response
Date: 11/23/2022
Good afternoon,
Please see our attached response for file 18440871.
Please advise if further assistance is required.
Thanks,
Regulatory Administration
2201 ********************************************************************
************
***************************************************************Customer Answer
Date: 11/28/2022
Complaint: 18440871
I am rejecting this response because:
Their response is not 100% accurate.
Sincerely,
***********************Business Response
Date: 12/07/2022
Good afternoon,
Please see our attached response for file 18440871.
Please let us know if further assistance is required.
Thanks,
Regulatory Administration
2201 ********************************************************************
************
***************************************************************Initial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In or around April or may of 2022 I was involved in a accident with one of Kempers insured at that time I filed a complaint and insurance claim with kemper and kemper acknowledged the wrong doing and then retracted it to tell me they find me to be at fault with no factual evidence... Kemper finds ways to justify there false claims to support there Insured in a unethical way to keep from payingBusiness Response
Date: 11/23/2022
Attached, please find the submitted response letter for this complaint.Initial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle was vandalized in April I contacted my insurance to file the claim immediately. I had just had a baby a little over a month prior so knowing my insurance was now involved gave me a huge relief since I was getting very little sleep as it was and did not need another stress added. Filing the claim was easy enough I was very Thorough with the agent because I know all the details really matter in a claim like this. After filing the claim everything has just been a nightmare. My vehicle has been to five different repair shops and it is now seven months later and my vehicle has still not been repaired and speaking with Kemper has gotten me absolutely nowhere. Initially they stated when the claim was filed the third-party person they sent to inspect my vehicle at the first repair shop came back with my vehicle only needing a diagnostic so therefore the claim was closed keep in mind my vehicle was undrivable and would shake terribly and smoke when I would turn it on so hearing that it only needed a diagnostic was just completely shocking to me because my vehicle was still at the shop not drivable. After re-opening the claim with the adjuster it went to another shop and after two months finally repairs were approved to start with complete fuel system replacement. after a week of the approval and check issuedI was contacted by Kemper stating they voided the check which I had already cashed . When asked why for the reasoning they stated they had to complete an investigation before approving anything! I was devastated because I had been in a rental vehicle for over 3 months with no reimbursement and keep in mind I was never told my policy only covered 30 days of reimbursement. I have escalated this to upper management and no resolution has been made my vehicle has a snapped piston and needs an engine replacement which Kemper stated is not vandalism yet my vehicle had no issues prior. I need my vehicle fixed and returned ASAP this has been a complete nightmareBusiness Response
Date: 11/22/2022
Attached, please find the submitted response letter for this complaint.Initial Complaint
Date:11/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/10/2022 I was hit by a car that was insured under Kemper insurance. I was supposed to get reimbursed for all the damage done and my rental car expense . I have not received any $ for my rental car expense , $867.59 . I have repeatedly requested ********************* from Kemper insurance. He sent me a release form for me to sign , which I refused , because I haven't been reimbursed for my rental . And it was wrong had my date of loss on 5/22/2022 . I have all the documentation in my email . I have the receipt for the rental car from Enterprise, and two different replies from ********************* , both were wrong and I refuse to sign fraudulent statements and release forms . His email is *******************************Business Response
Date: 11/21/2022
Attached, please find the submitted response letter for this complaint.Customer Answer
Date: 11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a claim filed with Kemper Auto **********. In early October, the adjuster stopped answering our emails or calls. We tried to contact her supervisor, but that call also went unanswered. Five weeks later, after many emails and phone calls to find out what is going on or who we can contact, we learned that the old adjuster was no longer with the company and we have a new adjuster. The new adjuster told us that she cannot give us a full reimbursement on our car rental because we had a damage waiver on our car rental and Kemper doesn't reimburse damage waiver on the auto rental policy. However, this is exactly what we had asked our adjuster about - whether or not we can have the damage waiver on our auto rental - and this was the email that went unanswered for five weeks. Had Kemper responded as they should have and let us know that they don't reimburse for damage waivers, we would not have gotten it. Now we are out $500 of our money and Kemper won't reimburse us. We would like to be reimbursed for this. I should also add that Kemper has once again stopped responding to our calls and emails. Attached is the email that was unanswered by Kemper about the damage waiver.Business Response
Date: 11/21/2022
Good afternoon,
Please see our attached response for file 18414197.
Please advise if further assistance is required.
Thanks,
Regulatory ************************************************************************************ 35203
************
**************************************Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I were gifted an american express gift card for our wedding. I attempted to use it for the first time and it show insufficient balance. Upon checking the balance and inquiring with AMEX, it appears the card was hacked. A payment was made to Infinity (Kemper Corp) for the full balance ($1000) of the gift card, I did not make this payment. I have reached out several times via telephone and most recently via email but did not get this issue resolved. I would like this amount reimbursed to me, as I did not make this payment and have no association with Kemper/Infinity. The transaction was made on 1 Februrary 2022, transaction ID is O200228F974B. I would greatly appreciate a response and assistance to get this issue resolved and my money reimbursed. I do not want it credited back to the gift card, for obvious reasons, as it is compromised. Please let me know how we can come to a solution.Business Response
Date: 11/23/2022
Attached, please find the submitted response letter for this complaint.Customer Answer
Date: 12/01/2022
Complaint: 18410663
I am rejecting this response because: the business has not provided me with a refund or any reason as to why they would essentially acknowledge that they are going to steal my money because my card was hacked. The last four digits on the gift card is ****. I am requesting that Kemper reimburse me and pursue the account and whoever used this gift card number. I have already spoken to AMEX and the only way to resolve this is through the merchant. I will file a police report if necessary. Please help me to resolve this issue without any further delay
Sincerely,
*********************************Business Response
Date: 12/08/2022
Attached, please find the submitted follow-up response letter for this complaint.Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Kemper Insurance insured hit my vehicle. I filled a claim and provided all the information the adjust *********************** requested. *** attempted to reach her and her Superbisor ******************************* via email and phone. Their voicemail states they will return your call within 1 business day. Its been way over 5 business days and I have not heard from neither one. This is so unprofessional.Business Response
Date: 11/23/2022
Attached, please find the submitted response letter for this complaint.
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