Complaints
This profile includes complaints for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 646 total complaints in the last 3 years.
- 150 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vehicle was in auto accident on 08/03/2022 and claim filed with KEMPER AUTO adjuster name-**************** Claim number#********** Email- ******************************** Has sent over email and many of phone calls. with no response back. My vehicle has not been fix and all info picture's and police report has been obtain.
Business Response
Date: 10/20/2022
Attached, please find the submitted response letter for this complaint.Initial Complaint
Date:10/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
If you are in a car accident and the other party has Kemper Insurance BEWARE!!! they will call you and borderline threaten you by voicemail and letters! Your best defense is to lawyer up and block all communications with this shady insurance company!Business Response
Date: 10/14/2022
Good morning.
We're sorry to hear about your negative experience. At this time, we are unable to locate your policy with the information provided.
If you would kindly provide us with your policy number, we would be more than happy to review this for you.Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made a claim in August for damage to my vehicle contacted camper adjuster came out looked at damage said he would send me estimate never received any estimate a week later received a check that wouldnt even cover the repair cost the check was made out to finance company and myself basically useless called Adjuster ********************* asked to cancel the check never happened never contacted fix auto which I requested the repairs to be made out ********** silent a month later I had to call and find out ********************* no longer was employed at Kemper reached out to ***** ***** called back had a bad attitude and very poor customer service and did not take responsibility. I am stuck with a rental vehicle that will eventually cost more than the repairs A new adjuster has been assigned and is now calling fix auto causing quite a delay this should be handled and repaired by now and its costing me a lot of extra money this is not the kind of service I would expect from an insurance company complete failureBusiness Response
Date: 10/20/2022
Good morning,
Please see our attached response for file 18203835.
Please let us know if further assistance is needed.
Thanks,
Regulatory Administration
2201 ********************************************************************
************
***************************************************************Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I in a hit and run accident by the driver who has Kemper/Alliance United as his auto insurance company. I have since been put into a financial hardship due to this matter. I have on tons of occasions told the adjuster, Verssi, ****** that I need a rental car and was never helped with that. I got the rental car on my own and for 1 week costed me **** dollars, I had to return the rental car because I couldn't afford to keep it, and no help was given from my adjuster. I have tried contacting her and her supervisor, leaving messages for the last two months and cant get a return call from anybody. I am currently spending 60 dollars a day on Lyft rides, and I'm borrowing money from people to do that. The auto shop who has my car, has also been having a hard time getting the adjuster on the phone for monies due to them. My car is still sitting in the shop 3 months later. This is unacceptable. Claim number:2212382937101 Policy Number of driver: MIL6075303Business Response
Date: 10/21/2022
Good afternoon,
Please see our attached response for file 18201796.
Please let us know if further assistance is required.
Thanks,
Regulatory ************************************************************************************ 35203
************
**************************************Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was rear ended by a person that is insured by Financial Indemnity Company which is a Kemper company on 10/4/22. I have attempted to file a claim with them since it is their fault. No phone calls have been returned. I even submitted a claim online via the Kemper website. Nothing. It's like no one ever comes to work in their office or something. I was on ******** waiting for the light to turn green at the corner of Lone hill and ******** next to the shell gas station. I was abruptly rear ended with a hard force on the right side. ****************** claimed that the sun was in her eyes which caused her to not see my car as she was coming out of ********* driveway, hence ending with me being rear ended.******** police / Citrus Station Local Report Number 22-27425Business Response
Date: 10/21/2022
Good morning,
Please see our attached response for file 18197838.
Let us know if further assistance is needed.
Thanks,
Regulatory Administration
2201 ********************************************************************
************
***************************************************************Customer Answer
Date: 10/25/2022
Complaint: 18197838
I am rejecting this response because: My car is not fixed. They said after the pictures were sent in I would be contacted to send my car to a shop for it to be fixed. Also, I have not heard from the adjuster since i received a call about sending in pictures for the adjuster. Need more clarification and phone call from adjuster.
Sincerely,
***********************Business Response
Date: 11/01/2022
Good morning,
Please see our attached response for file 18197838 .
Please let us know if further assistance is required.
Thanks,
Regulatory Administration
2201 ********************************************************************
************
***************************************************************Customer Answer
Date: 11/02/2022
Complaint: 18197838
I am rejecting this response because: I need clarification about car rental. Will I be reimbursed for that when my car is in the shop? What about the car seat replacement?
Sincerely,
***********************Business Response
Date: 11/10/2022
Good afternoon,
Please see our attached response for file 18197838.
Please let us know if further assistance is needed.
Thanks,
Regulatory Administration
2201 ********************************************************************
************
***************************************************************Customer Answer
Date: 11/15/2022
Complaint: 18197838
I am rejecting this response because: What is the process for submitting statements for reimbursements? Who do I email? Please lay out the process for me.
Sincerely,
***********************Business Response
Date: 11/21/2022
Good afternoon,
Please see our attached response for file 18197838.
Please advise if further assistance is needed.
Thanks,
Regulatory Administration
2201 ********************************************************************
************
***************************************************************Customer Answer
Date: 11/28/2022
Complaint: 18197838
I am rejecting this response because: since my claim was opened back in October your adjuster has contacted us 2 times in TOTAL. How can I get anything sent to her if she doesn't respond to emails or phone calls. In fact she is out of the office until December 5th. You guys are slow rolling this claim to not have to pay for my car getting fixed.
Sincerely,
***********************Business Response
Date: 12/07/2022
Good morning,
Please see our attached response for file 18197838 .
Please advise if further assistance is required.
Thanks,
Regulatory Administration
2201 ********************************************************************
************
***************************************************************Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ACCIDENT OCCURRED AUG. 31, 2022 - MY VEHICLE TRAVELING DOWN ********* AVE AS I APPROACHED 142ND STREET THERE WAS A VEHICLE COMING OUT THAT DID NOT YIELD FOR HIS STOP SIGN, THE VEHICLE CONTINUED TO DRIVE THROUGH HIS STOP SIGN BY COLLIDING INTO THE BACK OF MY VEHICLE DRIVER'S BACK SIDE. I DID NOT HAVE A STOP SIGN, YIELD SIGN, SLOW DOWN SIGN NOTHING. I HAD THE IMMEDIATE RIGHT AWAY. AFTER CONTACTING MY INSURANCE COMPANY REGARDING THIS MATTER ALONG WITH PROVIDING WITNESS EVIDENCE THEY HAVE CAME TO THEIR DECISION - "THE ***** FOR THIS DETERMINATION IS THAT THE DRIVER FAILED TO YIELD THE RIGHT OF WAY" according to my letter written by the underwritten department.Business Response
Date: 10/06/2022
Good afternoon,
Attached, please find the requested response for file number 18154047.
Please let us know if there is anything else you may need.
Sincerely,
Regulatory Administration
2201 ********************************************************************Initial Complaint
Date:09/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Kemper will not update me on my claim, will not respond to email or any escalation attempts, got a check for a lot less of the damages and haven't been told if I can get a rental everything has been automated and mg adjuster refuses to reach back out to me after several attemptsBusiness Response
Date: 10/07/2022
Attached, please find the submitted response letter for this complaint.Initial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was hit by a car about 12:10 on the 27 of sept called to file a claim no one seems to know where this policy number goes tooSo i been calling kemper whom takes payment from my account can not find this policyI been calling tbe agents work from home and dont have product information. I very upset that i have insurance with kemper and your agents cant find policyThis policy have no alphabet just numbers then i ask for a manager they either hang up and transfer me to dead airThis insurance kemper is dealing with fraud. I have a policy num but you guys can't find policyBusiness Response
Date: 09/28/2022
To whom it may concern,
We are in receipt of this BBB complaint. At this time, we are unable to locate your policy with the information provided to us.
If you would kindly provide us with the complete policy number, or if you have a copy of your Declarations page to send over, we would be more than happy to have the complaint reviewed by management.
Sincerely,
Regulatory ************************************************************************************* 35203Initial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I represent the ***************************** There is a Total Loss claim with Kemper that I am not getting any response from them in regards to coverage or status. I have emailed them four times since 7/25/2022. I have left two voicemails for representative ******************************* x5888713, I have also left two voicemails for Supervisor ********************* x1352038 and no one has called me back nor emailed me back with status. This is a total loss vehicle that is on hold accumulating fees. Their claim number is ***********, my claim number is C-******. I would like a call back to ******************* thank youBusiness Response
Date: 10/03/2022
Attached, please find the submitted response letter and supporting document for this complaint.Customer Answer
Date: 10/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the claimant regarding motor vehicle accident 8/18/2022. Insured party admitted 100% fault however kemper does not wish to cover labor rates in full for repairs. Also left me high and dry without a renters vehicle while my automobile is in repairs. Lastly failure to submit reparations for waived medical claim. I have left multiple messages for my claim adjustor, her supervisor, and supervisor manager all with absolutely no response.Business Response
Date: 10/06/2022
Good afternoon,
Attached, please find the requested response for file number 18120484.
Please let us know if there is anything else you may need.
Sincerely,
Regulatory Administration
2201 ********************************************************************
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