Reviews
This profile includes reviews for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 254 Customer Reviews
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Review fromRICHARD B
Date: 12/04/2024
1 starRICHARD B
Date: 12/04/2024
Go ahead and get a Lawyer if someone that has Kemper Auto Insurance hits you. Over a MONTH ago, their client hit me. Car totaled. Almost NO communication except a letter telling me what they WON'T do. About 4 phone calls total with no help, no estimates on my totaled car, no help with rental, medical. On one of the four calls, they wanted to tow my car to a junkyard PRIOR to an estimate...really? Done with waiting on help that will never come. Too bad NEGATIVE stars aren't an option.
Kemper Corporation
Date: 12/05/2024
Hello ************** Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review, and someone will be in contact soon. ThanksReview fromAndres N
Date: 12/01/2024
1 starAndres N
Date: 12/01/2024
I thought I was the only one with having issues them not answering the phone. My truck was hit on the side and the other insurance cant cover the damages because the policy is not enough. I have full cover with kemper and they said my insurance would pay out and bill them. Its been 3 months and they cant return a call. They have not even taken a statement that was going to be 24 hrs from the claim. ******** ******* just made me cancel my policy after being with them for close to 5 years. I have never needed them, just pay them over $600 a month for a useless insurance company. I guess is time to escalate this and get an attorney.Kemper Corporation
Date: 12/03/2024
Hello ******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review, and someone will be in contact soon. Thanks!Review fromKirk R
Date: 11/20/2024
1 starKirk R
Date: 11/20/2024
Worst customer service in **********************! They cancelled my policy after I made the payment on the due date.Kemper Corporation
Date: 11/21/2024
Hello ****,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review, and someone will be in contact soon. Thanks!Review fromJeanene W
Date: 11/18/2024
1 starJeanene W
Date: 11/18/2024
Lowballing to the point of ridiculousness the claim filed against their insured. They dont answer their phones. No way to reach the adjuster or agent. Cannot leave voicemail messages. Really a terrible experience.Kemper Corporation
Date: 11/19/2024
Hello *******.. Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns and someone will be in contact soon. Thanks!Review fromLuis G
Date: 11/14/2024
1 starLuis G
Date: 11/14/2024
Kemper has not responded to my claim. They assigned me an agent who, apart from being incompetent and racist, continues to lie about sending my check. She blocked my calls and when I call her extension, she doesn't answer either. I haven't been able to contact her supervisor. This actually seems like a joke, but unfortunately it isn't.Kemper Corporation
Date: 11/15/2024
Hello ****. Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further but are in need of further information. We have sent you an email and will await a response. Thanks.Review fromAnthony R
Date: 11/09/2024
1 starAnthony R
Date: 11/09/2024
Kemper will not respond to my claims. I have spoken to supervisors ect. I'm always going to get a call back and never do. They are responsible for my vehicle repairs. Their business practices are so bad they should be criminalKemper Corporation
Date: 11/11/2024
Hello *******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have.We have escalated your concerns for review and someone will be in contact soon. Thanks!Review fromStacey N
Date: 11/08/2024
1 starStacey N
Date: 11/08/2024
Kemper is the worst terrible customer service then I dropped them even though they gave a slightly cheaper quote they are not worth it then I had a balance of 18 dollars and they put it to collections immediately spiteful dishonorable disciple people work here! Infinity Auto STAY AWAY!!!!Kemper Corporation
Date: 11/11/2024
Hello ******.. Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have sent you an email and will await a response.Review fromLara T
Date: 11/06/2024
1 starLara T
Date: 11/06/2024
DO NOT USE THIS COMPANY!!!! and hope you never have an accident with one of their insured. 10/15 Kempers insured ran a stop sign coming out of an apartment complex crossing into the highway and slammed into the side of our Truck. The police report was made and the other party was given a citation. Kemper insured said she was a diabetic and doesnt know what happened. We have been getting the run around for weeks from the Kemper insurance company We were told on 10/17 that if they determine our vehicle is a total loss the rental vehicle option is closed. A few days later 10/23 we received an automated text that our vehicle was totaled and we should get a response in 3 to 5 Business days. We have called the company sent text and tried to call the adjusters manager but never received a call or response. On 10/29 we received a call from the adjuster informing us he needed to take a statement to move forward. Why didnt he take the statement on 10/17 when he took all the other information about the accident. This is a delay tactic they use to keep from processing claims. After multiple calls to leave voicemails the adjuster called saying he determined the loss is 90 % his insured fault and 10% our fault. He said there is no recourse for us. It is a take it or leave it option How is driving down a straight hwy and the Kemper insureds vehicle entered the hwy from an apartment complex and T boned my vehicle any fault of mine. This was 0 % my fault. Another scam to reduce the amount they pay you for a claim. We have been without transportation since 10/15 and no rental. I personally feel this Agency is taking advantage of us as we are Seniors and they think we have no options for recourse. The adjuster would not allow me to speak to his manager. I advised I will post this review for readers to see. His response was I dont care this is not my company. No resolution to date.Kemper Corporation
Date: 11/11/2024
Hello.. Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns and someone will be in contact soon.Review fromGabriel C
Date: 09/23/2024
1 starGabriel C
Date: 09/23/2024
????CONSUMER BEWARE??????DO NOT USE THIS INSURANCE COMPANY????THEY LIE ABOUT CLAIMS????INACCURATE REPORTING ON NEXIS *****????DISPUTE WITH NEXIS ***** AND KEMPER WILL LIE????THEY WILL DESTROY YOUR LIFE????THIS REVIEW IS 100% ACCURATE?? ??TRUST THE REVIEWS????RUNNNNNNNNNNNN????AFTER SUBMITTING A CLAIMS FOR HITTING DEBRIS ON THE HIGHWAY, MY INSURANCE IS NOW $1090 PER MONTH????HOW AM I AT FAULT, FOR SOMETHING OUT OF MY CONTROL??Kemper Corporation
Date: 09/24/2024
Hello *******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review, and someone will be in contact soon. ThanksReview fromMonique C
Date: 09/12/2024
1 starMonique C
Date: 09/12/2024
Horrible ***s ******************* is rude and shows no empathy when handling calls. She never answers the phone and your ultimately left with leaving voicemails that go unreturned. If you dont like being a customer service *** please find another position that doesnt deal with people who are experiencing a loss of any kind. Someone should review her calls since they are recorded.Kemper Corporation
Date: 09/13/2024
Hello *******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review, and someone will be in contact soon. Thanks!
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