Complaints

This profile includes complaints for CareerBuilder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CareerBuilder has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CareerBuilder

  200 N La Salle St Chicago, IL 60601-1084

• 

  Career Builder LLC

  10990 Wilshire Blvd # 1125 Los Angeles, CA 90024-3929

• 

  CareerBuilder

  1100 Dexter Ave N Fl 1 Seattle, WA 98109-3598

• 

  CareerBuilder

  8420 W Bryn Mawr Ave Ste 1000 #1000 Chicago, IL 60631-3427

• 

  CareerBuilder

  13461 Sunrise Valley Dr Ste 350 Suite 350 Herndon, VA 20171-3242

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to close my account and have my info deleted multiple times over the last several weeks, since signing up I have gotten emails from all kinds of fake recruiters in my spam inbox.

  Business Response

  Date: 05/01/2024

  Hello *******,
  
  We can confirm that the deletion of your account under the email address ************************* is currently in progress. While this is in progress, your resume is no longer downloadable on the Careerbuilder database. 
  
  If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you. 
  
  At times, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.
  
   
  Kindest regards, 
  The CareerBuilder Team 

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21651349
  
  I am rejecting this response because I am still receiving emails where they are saying they have gotten my resume off CareerBuilder as recently as this morning. 
  

  When will the account be fully deleted from your server?
  
  Sincerely,
  
  **********

  Business Response

  Date: 05/10/2024

  Hello ****,
  
  Your information can take up to 30 days or so to be fully purged from our database. However, it is not searchable to employers once the delete request was submitted and now in progress. 
  
  Keep in mind, if your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you. 
  
  At times, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.
  
  
  Kind Regards,
  
  Careerbuilder Team

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted my resume on CareerBuilder.com and selected the option that prevented recruiters from seeing the resume. ( I only wanted it there to quick add if I wanted to apply for a position posted.) Within a week, my resume had been given to recruiters and I am recieving between 5 and THIRTY phone calls a day. Each call is accompanied by a text and an email. Almost every company is not US based (appear to be in *****?), jobs are not anything related to my resume information besides my general field. The phone numbers the recruiters are calling from sometimes show up as various US numbers, personal phone numbers, or even other businesses. Recruiters claim to be with a company, but one told me he was calling me for the compant but independently, and he could remove me from HIS call list, but its not connected to the company. This is harassment I didnt agree to, and didnt consent to resume (with my personal info on it) essentially being made public.

  Business Response

  Date: 04/23/2024

  Hello ***,
  
  We have verified that your job seeker account for ****************** was created on 3/2/2024 and confirmed the profile is set to private now, however, our back office system shows resume events (activity) as recent as March 19th. Note, your rerume profile seems to have been made private on that date.
  Employers can download profile information up until that point, which means employers likely have local copies of your resume. 
  See attached screenshot for reference of your profile setting.
  
  If your information was retrieved by an employer and saved locally while your profile was active (public), we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.
  
  
  
  
  Kindest regards, 
  The CareerBuilder Team

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21597233
  
  I am rejecting this response because:

  There was not transparency upon opening a profile that my resume would be shared with recruiters, nor that the option was available tp de-select this.   I went "private" with my prifule after having to ****** search why these calls were happening and how to make them stop.   I only found the opt out instructions via a ****** search from instructions from an oitside site.   It should be an opt in, not an opt out, to have your personal information shared with fly-by-night agencies worldwide and be subhected to harassment from recruiters

   

  
  Sincerely,
  
  ***************

  Business Response

  Date: 04/24/2024

  Hello ***,
  
  There is no option to 'deselect' the terms because the terms state that users accept the linked Terms & Conditions upon account creation. Our logs show that your profile was moved to private on March 19th which aligns with employer resume view activity ending on March 19th.  
  As an alternative, if you would like to delete your job seeker account, you can visit ********************************************************************************************************************
  
  Kind Regards,
  
  The Careerbuilder Team

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a zoom meeting with a salesman from CareerBuilder. During the sales pitch he showed me all the candidates for hire in my area, there where over 300 candidates looking for positions on my industry. Once I signed up and started utilizing there4 platform I was finding that there was lest than 3 people looking for jobs in my industry and there where not even qualified individuals. When I called there Senior account Executive ****, he agreed with me and said they would cancel my account and refund me. After weeks of emails back and forth about getting my account canceled they where still billing me. I was informed I would be refunded for that as it was a process that takes time to cancel the contract. Final I got my cancelation email from **** and he said everything was canceled. 1 weeks after the cancelation email I got billed again. I also got a email from CareerBuilder that they changed the email address related to my account. Not sure why they would change my email address for a canceled account. And of course I cannot get anyone on the phone to help me with this issue.

  Business Response

  Date: 04/09/2024

  Hi *******,

  We have confirmed that your sales account executive is working with upper management to fully process your refund by end of this week. Please expect direct communication from said sales team member as well.

  In regard to the email address update alert, there may have been a glitch. As we have verified that your email is still listed as ******************************.

   

  Kindest regards, 
  The CareerBuilder Team 

  Customer Answer

  Date: 04/17/2024

  Complaint: 21549293
  
  I am rejecting this response because: Just wanted to let you know that the response from CareerBuilder was that they were going to reimburse me by 4/12/24. They did not and I cannot get ahold of them. What they say they are going to do and what the actually do it two separate things, this has been my experience with them from day one.
  
  Sincerely,
  
  **************************;   

  Business Response

  Date: 04/18/2024

  Hello *******,

  Thank you for reaching out. As the sales representative communicated, the contract has been cancelled and the invoices have been credited. It can take several days for the funds to show up in your bank account. This depends on the particular bank.

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in March 2024, I created an account on ********************** to bolster my job seeking activities. I uploaded my personal resume (containing personal information such as name, street address, phone number, email, and work history) and used the service to search and apply for jobs. I did "enable" the option to have my account be "public", which, per the company's site, would allow potential employers to contact me using the CareerBuilder platform, with my personal information remaining secure.I immediately started receiving unsolicited communications at my personal email and phone number (via voice calls, SMS and WhatsApp messages), indicating that my information was NOT secure and was, in fact, available to anyone with an account on their platform. Most of these messages referenced CareerBuilder specifically, so I reasonably concluded this contact was initiated directly due to my information being accessed via their platform.On April 4, 2024, I initiated a request for deletion of all personal information via their specified portal after disabling the "public" option on my account, and anonymizing my data to the best of my ability; currently, I can no longer login to my account. However, on the BBB page for the company in question, similar stories are posted that mimic my experience, and I am very concerned my personal information is compromised despite efforts to remove such from their possession.On April 5, 2024, I contacted the company via telephone, but was referred (via automated message) to email their customer service team. I have emailed them requesting further deletion of my information and requesting information related to where I may have consented to the disclosure of my personal contact information.This company obfuscates the true nature of their information security policies and I would like that advertised to potential customers as such. I would like confirmation that my information has been deleted from their possession as well.

  Business Response

  Date: 04/22/2024

  Hello ******,
  
  We can confirm that there is no longer an account active on ********************** under the email address ************** you've provided. Upon deletion of your account your resume is no longer searchable on the database. 
  
  If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you. 
   
  When job seekers sign up for an account, they are presented with the statement, By creating an account, you accept ********************** Terms & Conditions." Please reference **************************************** and our Privacy Policy at **************************************************************;
  See attached screenshot as well.
  
  At times, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.
  
   
  Kindest regards, 
  The CareerBuilder Team 
  
  

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21535731
  
  I am rejecting this response because there seems to be no mechanism to advertise and/or limit the information shared with "employers" (legitimate or otherwise) upon sharing a resume. I am still receiving Spam messages that continue to this day. There seems to be no mechanism to report bad actors outside of reporting a specific job listing, nor any punitive actions taken against such. Any and all unsolicited communication I receive are from unknown and/or vendors.

  CareerBuilder is only interested in harvesting user data, as it appears to people like me. Their BBB information page confirms such. CB can and should do better, but they have no incentive to do so.

  I am keenly aware of limitation to any actions that can be taken by myself or anyone in my situation against this entity; this doesn't mean I am satisfied. 

  Sincerely,
  
  ****************************

  Business Response

  Date: 04/23/2024

  Hi ******,

  We certainly understand your frustration with regard to receiving unsolicited notifications. While we are empathetic to the situation, there is no further action Careerbuilder can take at this time. 

  We've verified that the job seeker account you created under ******************** has been deleted and is no longer searchable on the Careerbuilder site.

  It may be best to ask those reaching out to remove you from their contact lists and cease any further communications.

  To reiterate, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

  Kind Regards,

  The CareerBuilder Team

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thursday April 4th 2024 I have not paid any money I signed up for this service several years ago and only receive fraudulent employment offers for jobs not listed in my profile. Furthermore I have closed my account and still receive text messages offering jobs not listed in my profile and offer money and or request money

  Business Response

  Date: 04/08/2024

  Hello ******,

  I am in receipt of your BBB complaint.

  I can confirm that your job seeker account listed under ************************* was closed, but your data is still in our system.
  We do have a policy in place where you can fully purge your data. Please follow the link below and select "Data Deletion."
  
  ********************************************************************************************************************

  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you. 
   
  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content. 
  

  Kindest regards, 
  The CareerBuilder Team 

• Initial Complaint

  Date:04/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an ongoing issue with Career Builder, which is described below.Despite me repeatedly reaching out to Career Builder and requesting for them to remove my contact information off their platform, they seem to either refuse to do it or are incapable of doing so. I have had numerous email exchanges with their Legal and Executive Team. Their executive team even confirmed to me in writing on multiple occasions that my contact information was removed from their platform in 2022 and 2023. However, they are once again posting my contact information on their website AGAINST MY WILL.Within the last 2 weeks, I started receiving communication from all sorts of primarily foreign staffing firms that were allegedly interested in "hiring me". The communication came through via email and phone calls. Mind you, I am not looking for any jobs and have not been in the job market for quite a long time. When I pressured VOIP carriers used by said "recruiters" and my phone carrier to investigate the source of such calls, I was informed that my information was obtained on CareerBuilder. I find it completely unacceptable, as it has been an issue with Career Builder for years now. It also appears to be a known issue and a trend with Career Builder, if you research them online.It is really unbearable, because I am receiving a ton of unwanted communication from foreign "staffing firms" now.

  Business Response

  Date: 04/09/2024

  Hi Dmitry,

   

  I would like to apologize for your experience being spammed by recruiters.  
   
  I have had a look in our system, and I can indeed see as you mention in your feedback that there is no longer any account active on ********************** under the email addresses: *********************** and *****************

  We are also having our Engineering and Development teams do a deep dive to ensure your data is fully purged from our database. If you could provide any recent examples of spam recruiters who have reached out to you, that would help in our investigation.

  Keep in mind, at times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

   

  Kind Regards,

  The CareerBuilder Team

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21527061
  
  I am rejecting this response because: There is a pattern with multiple recruiters mentioning Career Builder's profile that I allegedly "have".

  Career Builder Team,

  Thank you for your response. Here are specific individuals and companies that referenced my "CareerBuilder profile" (that I should NOT have):

  Mar 6, 2024, 12:25?PM ************************* <**************************************; in regards to **Customer Fulfillment Analyst** 10+ Month Contract | On-Site | Urgent Fill

  Tue, Apr 2, 2024 at 9:10?AM ****** Group <****************************> in regards to Night Auditor at ******************** (ID: *********

  On Tuesday, April 2 a phone call was made by "******" from ************* Systems at telephone number ************. He called me at 11:07 AM CST. I escalated the issue to VOIP carrier ****** for the caller breaking the law. ******'s Legal Team told me in writing that this person obtained my information from Career Builder. I have all the communication saved.

  Sincerely,

  *************************
  

  Business Response

  Date: 04/11/2024

  Hi ******,

  Thank you for your response. If you could please send screenshots of the entire email, including the email headers that would assist us better with investigating.

   

  Kind Regards,

  The CareerBuilder Team

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21527061
  
  I am rejecting this response because:

  - Communication with 3 companies is attached. Please note: ***** told me over the phone that my information was sourced from CareerBuilder. It is not in the email chain. With that said, I am attaching the email chain regarding calls from a different company associated with telephone number ************. The recruiter from this number had called me on April 2, 2024, and their VOIP carrier investigated the complaint and confirmed it was due to my "Career Builder profile" (that I should absolutely NOT have).

  - Could you verify and confirm IN WRITING that all my contact information associated with my telephone number ************. *********************** and ***************** is indeed permanently deleted off your website. This is extremely important to me.

  Sincerely,
  
  *************************

  Business Response

  Date: 04/15/2024

  Dmitry,
  
  Thank you for sending over the email information. Two of the companies referenced are not CB clients and the third is no longer a client. Please follow up directly with the companies contacting you since we deleted your information one year ago. Please note that we are only able to delete information from our system. We are unable to delete your information from any 3rd party systems or employers.  They would need to delete your information as it would no longer be within our platform, and they have a local record. This includes your information if you applied Careebuilder.com site or through an external application. If your profile was set to public upon registering (this means your Resume was public in the Resume Database) this would include employers that previously viewed your information. Please let these entities that you do not wish to be contacted and that you want your personal information purged from their databases.
  
  It is not uncommon for third parties to attempt to cloak themselves with legitimacy by falsely claiming that they acquired an individuals email address and/or other information from CareerBuilder when the sender in fact acquired the information in some other manner. CareerBuilders email addresses are also sometimes spoofed by scammers to make fraudulent emails appear legitimate.  CareerBuilder takes the issue of fraudulent activity very seriously and has implemented several measures to help protect our job seekers and corporate clients.  In particular, we have dedicated significant resources to protect our customers from fraud by educating them about common scams found on the internet.  Our consumer education page for fighting online fraud can be found at ***********************************************************.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have employer account with ********************** for the last 2 months we have been noticing they were recycling old resumes. Meaning they are making appear people are posting their resumes currently. But we started noticing that when we would pull these resumes some of them were as old as 6 years old. So then we started calling some of these applicants who confirmed they had not posted their resume in several years. I even went in and changed my search criteria to ensure that I was not possibly not putting date in that was older than 30 days. But the issue continued. I tried to file complaint 3 times via phone they kept disconnecting me. Their agents can barely speak english and are really difficult to understand. Which was frustrating on both sides. I tried to file complaints on line and it would not accept my email address which ends in .biz Two agents from careerbuilder both admited on the recorded line that they were aware of the problem and they were working on it. I felt that since it had been on going issue and is costing me more time and money and work on resumes that were not current that they should either refund the last two months or credit me the last two months towards future bill. I am locked in to a contract with them until June. I asked if I could get out of contract since they are not providing the service I am paying for and they said no. I want them to fix the resume issue forward and to reimburse me either thru payment of my billing account for the last two months they have been having this issue. They are trying to now make us basically do the research for them hoping we will just go away. I feel they know they have an issue they have admitted they know and they should do the right thing and make it right.

  Business Response

  Date: 03/27/2024

  Good Afternoon *****,

  I apologize for the issue that you have been experiencing.  I have looked into your complaint and have found that you currently have a ticket open with our ****** Services team.  This ticket is also in relation to a support request noting the error that you have pointed out.  Communications with these teams, as they work on investigating the issue, have given me some possibilities for why you would obtain results:
  
  - Saved Searches (it appears that there is a save search active for the last 3 months)
  - The use of a Filter (it appears that the searches are not being filtered by last modified. Doing this would bring up resumes that were most recently modified/updated)
  - Activity: Just wanted to point out that Activity indicates the candidate was on our site at a certain time and not equal to a candidates last resume
  
  Again, it is my understanding that you are already working with **** in ****** Support and there is a ticket open investigating this with the proper team who is currently working on the issue.  
  
  Kind Regards,

  Your CareerBuilder Team

   

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been blocked on the Careerbuilder.com site. I was told it was due to too many applications. I thought that was what job sites were for.I am unemployed and desperately looking for work. All the jobs I applied to were ones I could do.No where on their site says you are limited to a certain number of jobs to apply to.

  Business Response

  Date: 03/19/2024

  Good Day ******,

  I apologize for your experience and assure you that we are working to rectify the situation.  ******** our system will lock an account when it feels that "bot-like" activity has been taking place, such as a vast amount of applications in a small amount of time.  We do this to keep our Job Seekers safe.  I have escalated your information to the proper team and they are currently working on rectifying the issue for you.  Please allow us some time to get this fixed for you.

  Thank you,

  Your CareerBuilder Team

   

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21451543
  
  I am rejecting this response because:
  

  I have been waiting about a month now for them to fix the issue.

  They tend to always throw blame to the customer and do nothing. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/28/2024

  Good Day,

  Upon further investigation with the team, I am sorry to inform you that the reason you have been blocked is due to violation of CareerBuilder's Policy and Terms on more than one occasion. 
  The policy can be found here: *************************************************

  Due to the nature in which the policy was violated you will remain blocked.

  Your CareerBuilder Team

• Initial Complaint

  Date:03/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HIRING COMPANY THROUGH CAREERBUILDER.COM NOT DISCLOSING IN JOB DESCR**TIONS THAT EMPLOYEE TO BE HIRED WOULD GO THROUGH A 15 TRIAL PERIOD WHERE THE COMPANY WOULD TRANSFER FUNDS TO THE UNKNOWN NEW EMPLOYEE "PERSONAL CREDIT CARD" TO BUY PRODUCTS FOR THE CLIENTS TO BE SENT IMMEDIATELY TO THE DESTINATION USUALLY EUROPE. THIS NEW PROSPECT EMPLOYEE WOULD WORK 1099 EMPLOYEE FOR 15 DAYS-TRIAL PERIOD AND AFTER THAT THE COMPANY WOULD PROVIDE BUSINESS CREDIT CARD FROM THE COMPANY TO BUY THE PRODUCTS FROM IT. I DID NOT ACCEPT AND THEY INSISTED. ATTACHED ARE THE ** ADDRESSES USED BY THE "EMPLOYERS".

  Business Response

  Date: 03/14/2024

  Good Day,

  I am in receipt of your BBB complaint, and I apologize that you seem to have been the victim of a job scam. I can assure you that CareerBuilder does not run credit for any of our Job Seekers or for our Clients.  
   
  I would also ask that you forward any communication that you have received which you identified as scam for our team to review to *******************************, however I want to assure you that we do in fact review and approve all employers using our system. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ******************************************************* for additional information on how to ensure a safe job search online and details on how to report a scam. 
   
  If you feel that you have been a victim of Fraud, we recommend that you file a report with the *** online through the Internet ********************** (IC3) *************************;
   
  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application your information is accessible to those employers, if your profile was set to public upon registering (this means your Resume was public in the Resume Database) employers may also have viewed your information. We are unable to delete those records on the employer's systems. If you wish to stop receiving communication from them, you will need to notify the employer directly of this so they can address the removal of your details within their systems. 

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deleted my account with this company and yet people are still contacting me via text, cell, email every single day!they call on a Sunday, they text me on a Saturday night I have called the company for 6-7 months and no one answers. i have blocked SEVERAL numbers and these are not recruiters these are scammers who want my information.

  Business Response

  Date: 03/11/2024

   
  Thank you for your feedback provided via the Better Business Bureau. 
   
  I can confirm that there is no longer any account active under the email address that you provided. Did you perhaps register under another email address for an account? 
  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. Do you have any examples of emails received from via CareerBuilder, could you share these via *******************************? 
  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application (without creating an account) on the client side, your information is accessible to those employers. We are unable to delete any records on employer's systems. If you wish to stop receiving communication from companies stating they found your details on CareerBuilder, you will need to notify these company directly of this so they can address the removal of your details within their systems. 
   
  Kindest Regards, 
  The CareerBuilder Team 

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21410617
  
  I am rejecting this response because: that is not the email used to contact me and why would i create two accounts for a website that is supposed to help me find a career? I have tried to call you guys to delete my account and someone said that i can do it off the career builder account. I mean this is really annoying that people are contacting me at all hours! i have to lie and say that i am someone else or have to say that they have the wrong number. You cannot say that people might be using your company name or whatever. THEY ARE TAKING AWAY FROM IMPORTANT CALLS THAT I NEED TO ANSWER AND SPAMMING MY INBOX! I have attached an example.excuse my profanity because i am sick of this. 
  Sincerely,
  
  Soudou B

  Business Response

  Date: 03/14/2024

  Good Day Soudou,

  The email and information you provided to the BBB is the same information that comes across to us and that is the information/email that we use to pull you up in the system.  Please provide me with the email that you used when creating your CareerBuilder account so that I may check the system and see the status on your account and its deletion.

  Thank you,

  Your CareerBuilder Team

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21410617
  
  I am rejecting this response because:
  The correct email is ***************************
  Sincerely,
  
  Soudou B

  Business Response

  Date: 03/19/2024

  Good Day,

  Thank you for providing the updated email address.  I have located the account and have put in a request to have it deleted.  Account deletion requests are typically done online via the website as that is the quickest way.  However, I have asked that a RUSH be placed on your request.
  
  Kind Regards,
  
  Your CareerBuilder Team

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21410617
  
  Will I receive an email to confirm that the account is removed?
  
  
  Sincerely,
  
  Soudou B

  Business Response

  Date: 03/21/2024

  Good Morning,

  Please see the attached as confirmation of account deletion.

  Thank you,

  Your CareerBuilder Team

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21410617
  
  I am rejecting this response because: You sent the deletion response on the March 21stand i get another email after ive unsubscribed and blocked you guys.
  
  Sincerely,
  
  Soudou B

  Business Response

  Date: 03/28/2024

  Good Day,

  I would like to apologize for your experience being spammed by recruiters.  
   
  I have had a look in our system and I can indeed see that there is no longer any account active on ********************** under the email address you have provided as this has been deleted as per your request. Upon deletion of your account your resume is no longer searchable on the database.
   
  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you. 
   
  Kindest regards, 
  The CareerBuilder Team