Complaints

This profile includes complaints for CareerBuilder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CareerBuilder

  200 N La Salle St Chicago, IL 60601-1084

• 

  CareerBuilder

  2505 2nd Ave Ste 415 Seattle, WA 98121-1492

• 

  CareerBuilder

  10790 Parkridge Blvd Ste 200 Reston, VA 20191-4372

• 

  CareerBuilder

  689 Craig Rd Ste 32 Creve Coeur, MO 63141-7112

• 

  CareerBuilder

  10790 Parkridge Blvd Ste 200 Reston, VA 20191-4372

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a job through CareerBuilder and without my consent, they have shared my personal information with EVERYONE. I'm getting scam emails and inquiries I'm not interested in (e.g. companies trying to get me to franchise). I have gone through the steps to delete my account, but ********************** refuses to take it down.

  Business Response

  Date: 03/04/2024

  Good Day, 
   
  I am truly sorry to hear about your experience, but I want to assure you we do verify each company who utilizes our products and there has been no information stolen or sold without your consent. 
   
  I have had a look in our system and I can confirm that there is no longer any account active on ********************** under the email address you have provided: ********************* There was an account active previously, created on 07/10/2015, but as I mentioned that account is no longer active and is Deleted. 
   
  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you. 
   
  I wish you a lovely day! 
   
  Kindest regards, 
  The CareerBuilder Team 

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21354249
  
  I am rejecting this response because: This is not true that my info has been removed.  Because I was unable to get it down, I changed my name to "****" in the profile and uploaded a black resume.  I received the attached this morning that means that it is still there.  You're claim that you had my consent to post my information publicly on your website is also false.  All I did was make the mistake of applying for a job through your website, which I'm surprised employers still bother with.
  
  Sincerely,
  
  ******************

  Business Response

  Date: 03/07/2024

  I am sorry that you are unsatisfied with our response.  Again, to verify, no information was stolen or sold without consent.  Unfortunately, with your account and details deleted from our system I am not sure what other assistance I can provide.  Again, I offer the below advice and steps to further assist you.

  If you applied off of the Careerbuilder.com site or through an external application (without creating an account) on the client side, your information is accessible to those employers. We are unable to delete any records on employer's systems. This is also the case if they have downloaded your resume or details while your account was active on our site.  If you wish to stop receiving communication from companies stating they found your details on CareerBuilder, you will need to notify these company directly of this so they can address the removal of your details within their systems. 

  Please visit ***************************************************** for additional information on how to ensure a safe job search online and clear advise on what to do when you encounter scams or fraudulent content. 

  Kindest Regards, 
   
  The CareerBuilder Team

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21354249
  
  I am rejecting this response because:There is no way my info has been scrubbed from your database.  I just received this email this morning.  
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:02/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsubscribed many times from CareerBuilder and they relentlessly keep spamming my email box. I'm trying so hard to get a new job before my current job lays me off and they're fake jobs and email spamming isn't helping. The links on their website lead to unsecured 3rd party sites that also spam my email box. I've been trying to clean this up for weeks and it won't stop.

  Business Response

  Date: 03/04/2024

  Hi *****, 
   
  Thank you for your feedback provided via the Better Business Bureau. 
   
  I can confirm that there is no account active or has ever been active on CareerBuilder under the email address ******************** that you provided. Did you perhaps register under another email address for an account? 

  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. Do you have any examples of emails received from via CareerBuilder, could you share these via *******************************? 

  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application (without creating an account) on the client side, your information is accessible to those employers. We are unable to delete any records on employer's systems. If you wish to stop receiving communication from companies stating they found your details on CareerBuilder, you will need to notify these company directly of this so they can address the removal of your details within their systems. 
   
  Kindest Regards, 
  The CareerBuilder Team 

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want this company to delete my account from the platform. Within 24 hours of me joining, I got a massive amount of junk emails, phishing emails and texts. I know EXACTLY who has my phone number, and this was never happening in two months of my job search until I joined here. It's exhausting. Even though I asked to opt out of job invites, I get them ALL the time, including the Career Builder newsletters I never asked for. This job site has fallen off completely. Monster and CB used to be the go-tos in my twenties. CB is now worse than Indeed with the exorbitant amount of spam. I'm about to start using a separate email address because it's getting to be too difficult to be removed. You can't even click "delete my account" without it taking you to a whole other page that has nothing to do with deleting an account. Instead it gives you all these other choices to avoid deleting an account. I purposely left my phone number out of this complaint so they can't sell it (if they haven't already).

  Business Response

  Date: 03/04/2024

  Thank you for your feedback provided via the Better Business Bureau. 
   
  I can confirm that there is no account active on ********************** under the email address ********************** that you provided. Did you perhaps register under another email address for an account? 

  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. Do you have any examples of emails received from via CareerBuilder, could you share these via *******************************? 

  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application (without creating an account) on the client side, your information is accessible to those employers. We are unable to delete any records on employer's systems. If you wish to stop receiving communication from companies stating they found your details on CareerBuilder, you will need to notify these company directly of this so they can address the removal of your details within their systems. 
   
  Kindest Regards, 
  The CareerBuilder Team 

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21342986
  
  I am rejecting this response because this is absolutely false. First, I did have a job account on **********************. Not only did I have an account on there (before I shut it down shortly after filing this complaint), but I even got a newsletter with a bunch of unrelated jobs afterward. I have already changed my phone number because of the exhaustive number of spam texts. And I'm not surprised that as soon as I changed my phone number, even though my number and email was listed on several other job sites, ALL of the spam emails stopped. And the way to shut down your CareerBuilder account is peculiar. You cannot shut it down directly. You have to send a message to ask for it to be shut down. And instead of creating a ticket or anything to show that the website comprehended you wanted your account to be closed, it just logs you out and then acts like you were never there. You don't even get an email confirming your account was closed. I don't know why CareerBuilder is so bad now. It used to be such a reputable site. Now it's a camping ground for job hackers and spammers. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/11/2024

  Good Day,
  
  I can confirm that there is no longer any account active under the email address that you provided.  Did you perhaps register under another email address for an account? If not, this could be due to the fact that you previously requested to have your information deleted.  
  
  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. Do you have any examples of emails received from via CareerBuilder, could you share these via *******************************? 
  
  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application (without creating an account) on the client side, your information is accessible to those employers. We are unable to delete any records on employer's systems. If you wish to stop receiving communication from companies stating they found your details on CareerBuilder, you will need to notify these company directly of this so they can address the removal of your details within their systems. 
   
  Kindest Regards, 
  The CareerBuilder Team 
  
  

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21342986
  
  I am rejecting this response because:  I waited this long to respond to prove CareerBuilder still has me on their marketing lists even after I changed my phone number. I am still getting solicitation to this email address on a daily basis because I put my resume on this site. 

  
  

  I will forward the latest CareerBuilder email. I am super tired of them and am about to change my email address the minute I get a final decision from one job offer. 

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/10/2024

  Hi **********

  We understand your frustration with regard to receiving unwanted solicitations.
   
  We can confirm that there is no longer an account active on ********************** under the email address you have provided. But we will be happy to investigate further once you provide us with specific email examples.
  
  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

   

  Kindest regards, 
  The CareerBuilder Team 

• Initial Complaint

  Date:02/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for pay per applicant. Applicants submitted are bogus. Company says it is out of its control who applies and if there is scamming software, it is not their doing. However, they are the only ones who benefit from pay per applicant.

  Business Response

  Date: 03/04/2024

  Hi ****,

  I see that you are working with **** on this currently. The notes I have show that the last email from him went unanswered, asking about the $20 credit.
  As stated by ****, we cannot prevent unqualified applicants from applying to jobs.  I also see that there was a December credit provided and that **** had the names in question removed:  
  ********************
  testroushan
  noname
  
  It is my understanding that **** has communicated that you are still responsible for the outstanding invoice.  Please let me know if this is incorrect so I can connect with him.

  Thank you,

  The CareerBuilder Team 

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21337961
  
  I am rejecting this response because:

  You are charging for a service when you know the candidates are not true candidates.  This is a scam. 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/04/2024

  ****,

  Again, I see that you are already working with **** your representative on this.  He is able to loop in our legal department to go over the details of the *** and contract should feel there is a violation.  I feel that you are working with the most knowledgeable person on the account and he is able to provide you the information you need.  I apologize that you are not happy with this result, but as previously stated we are not responsible for the candidates who apply to your posting.  Working with your Sales Rep is the best way to get this resolved.
  
  Kindest Regards, 
  The CareerBuilder Team 

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On numerous occasions, I have applied for jobs through CareerBuilders for at home data entry jobs. The last 4 jobs have been scams where the last one took almost $3,000 from my account. I started looking for at home jobs on this website since November of this year (2023) and have gotten several job offers. This website should screen companies offering jobs more closely to make sure people don't get scammed. The companies they are claiming to be with are real companies, but the checks they send out are not real.

  Business Response

  Date: 03/05/2024

  Dear *****,

   

  I am in receipt of your BBB complaint, and I apologize that you seem to have been the victim of a job scam. 
   
  I would also ask that you forward any communication that you have received which you identified as scam for our team to review to *******************************, however I want to assure you that we do in fact review and approve all employers using our system. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ******************************************************* for additional information on how to ensure a safe job search online and details on how to report a scam. 
   

  If you feel that you have been a victim of Fraud, we recommend that you file a report with the *** online through the Internet ********************** (IC3) *******************. 

   
  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application your information is accessible to those employers, if your profile was set to public upon registering (this means your Resume was public in the Resume Database) employers may also have viewed your information. We are unable to delete those records on the employer's systems. If you wish to stop receiving communication from them, you will need to notify the employer directly of this so they can address the removal of your details within their systems. 

   

  Kindest regards, 

   

  The CareerBuilder Team   

• Initial Complaint

  Date:12/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had set up a month to month contract with Careerbuilder. I decided to cancel the contract as the product was not beneficial to my business. I was able to cancel per the terms of the month to month contract. Careerbuilder kept billing me even after I canceled. I finally reached a person that acknowledged I should not have been continued to be billed. However, I still receive threatening emails every month that they are sending me to collections. I need the harrassment to stop.

  Business Response

  Date: 03/05/2024

  Dear *******,

   

  I am in receipt of your BBB complaint, and I apologize for your experience.
   
  I have been in touch with **** regarding your communications with him and he has confirmed that he spoke with you and has submitted the requests to our ******************************.  I have also contacted our ****************************** to ensure that your account was in fact canceled and no balance remains.

   

  Unfortunately there was a lapse in communication between our departments which has been rectified.  Again, I sincerely apologize that you were caught up in this.  You should not receive any communications regarding a balance or collections.

   

  Kindest regards, 

   

  The CareerBuilder Team   

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was post my resume for jobs that fit my qualifications but I now receive over 10 spams calls plus text messages from ************** I have never heard of. Career builders should be held accountable for allow over sea non American to have access to my personal information. I have not a a I'll call from any reputable travel agency. All foreigner. I took my information off the site and 10 calls or more a day still continues.Starting at 7 am - 9pm

  Business Response

  Date: 03/05/2024

  Dear ******,

   

  I am truly sorry to hear about your experience, but I want to assure you we do verify each company who utilizes our products and there has been no information stolen or sold without your consent. 
   
  I am unable to check our system to see If your profile is still active because you did not provide an email for me to do so.  Please note that you can delete your account by following the steps located here:  *********************************************************************************************

  
  I would like to point out that if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you. 

   

  In your feedback you mentioned several scam calls, texts, and/or emails per day, could you please provide examples of the emails you received, you may also share this via ***********************. We make every effort to shut these companies down with our privacy and security vendors. We also share information to help you as a job seeker keep yourself safe during the job search process. Please visit ***************************************************** for additional information on how to ensure a safe job search online and clear advise on what to do when you encounter scams or fraudulent content. 

   

  Kindest regards, 
  The CareerBuilder Team   

• Initial Complaint

  Date:12/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, 2023 I put in a request to have all of my information deleted from Career Builder and unsubscribed from all email campaigns. Over the past 3 days, I've received 4 emails from Career Builder. I haven't applied for any positions anywhere. I'm currently employed. I submitted a complaint two weeks ago for ****************** LLC for spam employment emails. BBB closed the complaint. As soon as that complaint was closed I started receiving emails from Career Builder. I've attached the screenshot of the request to unsubcribe from all campaigns and to delete my information from Career Builder. If they reply stating I entered information on another website, they are LYING.

  Business Response

  Date: 03/08/2024

  Hi ****, 
   
  I am sorry to hear about your experience, but I want to assure you we do verify each and every company who utilize our products and no information was stolen or sold without consent. 
   
  I have had a look in our system, and I can confirm that there is no account active on ********************** under the email address ********************** that you provided. 

   

  

  
   
  Unfortunately, if you have applied on another platform linked from CareerBuilder, or if you previously had a profile and resume active and this was retrieved by an employer, we will not be able to delete this information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you. 
  
  

  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut these companies down with our privacy and security vendors. We also share information to help you as a job seekers keep yourself safe during the job search process. Please visit ***************************************************** for additional information on how to ensure a safe job search online and clear advise on what to do when you encounter scams or fraudulent content. 

   

  Kindest Regards,

   

  Your CareerBuilder Team

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Career builder allowed several fake entities to mask as job opportunities. Due to their lack of security, my personal information was provided to all of these fake entities including my phone number address email, Ive requested the company to delete my personal information and my account. The company has not done that. *** called in attempting to get my account deleted I was told no and theres no ETA on them deleting any information of mine. I have been harassed outside of the legal timeframe on a company reaching out the entities reaching out, are claiming they got my information from career builder regarding job opportunities I did not apply for. These entities have asked me to deposit money into my account just to leave me negative theyve asked me to download an additional app to communicate with them on along with several fake interviews. *** asked several times for this to stop to the point where now I have to move and change all of my personal information.

  Business Response

  Date: 03/08/2024

  Hi *****,

   

  I am sorry to hear about your experience, but I want to assure you we do verify each and every company who utilize our products and no information was stolen or sold without consent. 
   
  I have had a look in our system, and I can confirm that there is no account active on ********************** under the email address ******************************* that you provided. 

   

  

  

  Unfortunately, if you have applied on another platform linked from CareerBuilder, or if you previously had a profile and resume active and this was retrieved by an employer, we will not be able to delete this information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you. 
  
  

  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut these companies down with our privacy and security vendors. We also share information to help you as a job seekers keep yourself safe during the job search process. Please visit ***************************************************** for additional information on how to ensure a safe job search online and clear advise on what to do when you encounter scams or fraudulent content. 

   

  Kindest Regards,

   

  Your CareerBuilder Team

• Initial Complaint

  Date:11/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Career builder.com has acquired my email address but some means unknowable to me and sends me f****** emails every f****** single day, that I do not want.

  Business Response

  Date: 03/08/2024

  Hi *****,

   

  I am sorry to hear about your experience, but I want to assure you we do verify each and every company who utilize our products and no information was stolen or sold without consent. 
   
  I have had a look in our system, and I can confirm that there is no account active on ********************** under the email address ***************** that you provided. 

   

  

  Unfortunately, if you have applied on another platform linked from CareerBuilder, or if you previously had a profile and resume active and this was retrieved by an employer, we will not be able to delete this information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you. 
  
  

  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut these companies down with our privacy and security vendors. We also share information to help you as a job seekers keep yourself safe during the job search process. Please visit ***************************************************** for additional information on how to ensure a safe job search online and clear advise on what to do when you encounter scams or fraudulent content. 

   

  Kindest Regards,

   

  Your CareerBuilder Team