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Average of 73 Customer Reviews
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Review fromKatherine S
Date: 09/27/2024
1 starKatherine S
Date: 09/27/2024
Home Chef sent two meals that I hadn't ordered (and on those, didn't send the meat!), and omitted two meals that I HAD ordered. Their response? "Sorry for the hiccup!" Disgusting.
Home Chef
Date: 09/30/2024
Hi there! We'd be happy to help further, please give us a call at ************!Review fromJJ J
Date: 08/07/2024
1 starJJ J
Date: 08/07/2024
Dishonest company. I needed a refund for a failed shipment and they called me a liar and refused to give me a full refund. Their agent then continued to harass me through email to insult me. This is a company you should avoid at all costs.Home Chef
Date: 08/09/2024
Hi there, we are so sorry to hear about this experience. Please give us a call at ************ so we can further assist!Review fromMonix V
Date: 07/29/2024
1 starMonix V
Date: 07/29/2024
The food is covered and cream and butter and salt. Mediocre at best. Every single meal, and there is so much plastic. The kicker is, I canceled my meals for the time I'd be away visiting family, and they sent it anyway! Now I'm out of money that I could have used to buy food here, the food at my house will go to waist. Thanks Home Chef for not listening when I said skip this order. I have the email to prove it that they acknowledged they skipped my order. I'm on a strict budget, and I'm not entirely sure how I will make ends meet this week after they took funds from my account when they were supposed to have skipped the order.Home Chef
Date: 07/30/2024
Thank you for this feedback. We are sorry you received an unwanted delivery. We would be happy to take a closer look--please contact our support team at ********************************** or ************.Review fromRhiannon N
Date: 07/03/2024
1 starRhiannon N
Date: 07/03/2024
I've cancelled my account a million times, my account says it's cancelled and yet they keep trying to bill my card. I have multiple emails confirming my cancelation and that I won't be billed and they do it again and again. I'm gonna have to get a new bank card or keep my card locked. Absolutely ridiculous..Home Chef
Date: 07/11/2024
Hi there, please contact our team at ********************************** so we can check out your account for you. Thanks!Review fromKathy L
Date: 06/12/2024
1 starKathy L
Date: 06/12/2024
Packages of meat have often been arriving with meat juice leaking. It has happened to both beef and chicken packages. I have informed the Home Chef team, and all they do is refund me the purchase of the week and then claim that they are going to send the information to the department in charge to resolve the issue, and to pay back for the inconvenience. I repeatedly stated that it is not about convenience, but about food safety and handling especially since they ship food. It is falling on deaf ears. I am denied the opportunity to speak to anyone in charge of the department, or any contact information from anyone in the company. For this, I am greatly disappointed in a service that I have been enjoying. However, the first and foremost issue is food safety. I do not feel safe continuing to purchase meals from this company. It also does not seem that they care.Home Chef
Date: 06/14/2024
Hi there, we are sorry to hear about this experience. We can assure you we take these instances very seriously and follow internal food safety protocols to report and resolve situations like this. If you have any additional questions, please contact our team at ***********************************Review fromRachel G
Date: 05/08/2024
1 starRachel G
Date: 05/08/2024
I was disappointed with Home Chef- as I have been with other meal delivery services I have tried. This was my first box. The food arrived later than promised by over 4 hours making it too late in the day to cook for dinner. Once I got the box open, the ice had melted enough to soak the recipe cards- which were all wet and sticking to the point where one disintegrated and was not usable. I was concerned with the safety of the meats- as they had the ice on the bottom but not on the top. There were 2 ice packs present, but the box was dented on the bottom possibly causing the one on top of the protein to shift. Given it took over 48 hours to reach me from the time it was in the possession of the shipper (and who knows how long it was unrefrigerated before that) I had some food safety concerns with the ice melting so I am not going to eat any of the protein. Now I have to go to the store and buy fresh proteins. The packaging is incredibly wasteful as well and the service is overpriced even with the discounts offered for military/first responders. The cancellation process is confusing- it lets you "pause" the subscription- but in no place does it allow for cancellation. I made sure to cancel my billing agreement via PayPal to be sure I don't get billed again after reading all of these reviews. Honestly, I would say to just avoid ALL of these meal delivery services.Home Chef
Date: 05/09/2024
We are sorry to hear about your experience, and thank you for this feedback. If you have any additional questions, please feel free to reach out to our team at ***********************************Review fromLiz C
Date: 04/17/2024
1 starLiz C
Date: 04/17/2024
I clicked a link to a promotion they offered, saying it would give 18 free meals and free dessert to your order. Being military I also added the extra 10% off they supposedly would apply to the order as it stated on the website. Once I paid and went to my menu it did not show either of those things. Instead I was charged and could not cancel. Total click bated and scammed and now Im stuck with the order even after I contacted customer service they said they could not cancel the first order so beware if you do start with them the first order is mandatory and cannot be canceled and the promotions are deceitful and they do not work.Home Chef
Date: 04/22/2024
Hi there! Thank you for this feedback. If our team was not able to retroactively apply these promotions for you, please send us a message at ********************************** so we can help.Review fromMegan R
Date: 04/07/2024
1 starMegan R
Date: 04/07/2024
Their cancelation process is confusing and complicated. Cancelation should be just as easy as signing up. Especially when they have no way to look at a menu before signing up when you go to their website through an ad. Their tactics are deceiving and atrocious in my opinion.Home Chef
Date: 04/08/2024
Hi there, you can view our menu without payment at homechef.com/menu. Should you need help cancelling your account, please contact our team at [email protected].Review fromDamon B.
Date: 03/08/2024
1 starDamon B.
Date: 03/08/2024
I can't eat not one of the meals they sent. I also was sent and charged for these meals even though I cancel the order. Home Chef is the worse!Home Chef
Date: 03/11/2024
Hi there! Please contact our support team at *********************************** We'd be happy to help.Review fromFred & Pam K
Date: 02/29/2024
1 starFred & Pam K
Date: 02/29/2024
This company practices deceptive sales tactics! You look at their web site for menu items and before you know it, they charge you for an order you did not authorize!When I contacted **************** I was basically told "too bad, so sad" and they refused to issue a refund and are sending meals that we did not order nor do not want!Home Chef
Date: 03/01/2024
Hi there--as stated upon sign up, your first order will be charged when you enter payment details and click "sign up and select meals," as we are a subscription service. Should you wish to check out the service without signing up, you may do so at any time at homechef.com/menu.
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