Complaints

This profile includes complaints for Chamberlain University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Chamberlain University

  500 W Monroe St Fl 13 Chicago, IL 60661-3759

• 

  Chamberlain University

  1221 N. Swift Rd Addison, IL 60101-6105

• 

  Chamberlain University

  18624 West Creek Dr Tinley Park, IL 60477-6243

• 

  Chamberlain University

  2149 W Dunlap Ave Phoenix, AZ 85021-2982

• 

  Chamberlain University

  3300 N Campbell Ave Chicago, IL 60618-5916

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was never contacted by the school and I am making payments of ***** thats all I can afford and whenever I try to contact the school no one answers or returns my calls. I never attended the school so I dont understand why I am getting this bill. And if I am making small payments on it why is it still being sent to collections.

  Business Response

  Date: 02/12/2024

  February 12,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 8, ****, regarding **************************
  
  *************** registered to begin courses in the September 2023 session, which began on September 4, 2023.  On September 1,2023, **************** contacted Chamberlain, stating she would not be able to attend, and requested that her September 2023 courses be dropped.  Because **************** dropped her courses prior to the start of the September 2023 session, the tuition and related fees were reversed to zero.  However, students in Ms. ******* degree program must obtain a background check, fingerprint screen,and drug screen (***) prior to their enrollment.  The *** is a non-refundable $200 fee for campus-based students. Once a student initiates the ***, the $200 fee cannot be refunded.  **************** had initiated the *** and, therefore, is responsible for the $200 fee associated with it. Further information regarding the *** fee is outlined in Ms. ******* signed Enrollment Agreement and signed ***-related Enrollment Agreement Addendum.
  
  Students are required to purchase textbooks, electronic versions of textbooks (eBooks),lessons and/or supplies, based on the course requirement.  Books and supplies are subject to the return policy established by the vendor.  The books and supplies charges of $60.33, $32.46, and ***** from August 31, 2023, are the responsibility of ****************, as she did not return the materials to the vendor.
  
  Below is a timeline of attempted contact from the Chamberlain ********************** with **************** regarding the $335.66 balance on her student account:
  
  10/20/23 ******* Collections Letter sent to address on file
  10/24/23 Call attempt No answer
  11/7/23 Inbound call from student. Verified date of birth and address.  The student stated she would call back once she could make a payment plan.
  11/17/23 ******* Collections letter sent
  12/15/23 - ******* Collections letter sent
  1/3/24 Payment Made $10
  1/12/24 Payment Made $10
  1/30/24 - Payment Made $10
  1/25/24 ******* Collections letter sent
  2/9/24 Selected Self-********************; Payments Made - $75 and $14.09
  3/9/24 Scheduled payment for $75
  
  **************** is responsible for the student account balance and has selected a payment plan to continue making payments until the full balance has been paid.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21266097
  
  I am rejecting this response because:
  Its funny that whenever I call to ask questions about what the charges were for no one never gave me a answer but when I contacted you guys they said what ever charge was for and when I called they never answered. 
  

  
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/13/2024

  February 13,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 12, ****, regarding **************************
  
  Chamberlain has no record of speaking to **************** after she requested to drop from Chamberlain on September 1, 2023, until November 7, 2023, when she contacted the Chamberlain **********************.  Additionally,no emails, voicemails, or requests to be contacted at a specific time were received from ***************** 
  
  Please refer to the timeline of attempted contact from the Chamberlain ********************** with **************** regarding the $335.66 balance on her student account in the February 12, ****, response.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The majority of Chamberlain's programs are virtual, yet not one is available to respond virtually. There are no direct emails to people, everything is a generic mailbox/vm and you are lucky to get a response. I have currently been emailing 2 weeks to get information from them that I need to sit for the boards. Its crickets...no response via email. I've been on hold for hours and have yet to receive a response. It is incredibly frustrating. They hold all the power and students are at their mercy, I am unable to sit for my boards until they send the appropriate information. I paid thousands of dollars for this program, graduated, but it is worthless if I cannot sit for boards.

  Business Response

  Date: 02/02/2024

  February 2,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *******************
  Case #: 21215602
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 29, ****, regarding former Chamberlain student ********************
  
  *********** requested a validation form to be completed for a second time with ********* Services, as the third-party agency had changed their form and declared the original outdated despite being sent in 2023.  ************ submitted the new form to be completed, and she spoke with an Academic Support Advisor (***) on January 29, ****.  The *** explained that the ********* Services team would complete the form and send it within 3-5 business days.
  
  On February 1, ****, ********* Services emailed the completed form to the third party, with a copy sent to ************.
  
  Best Regards,
  
  Chamberlain University Student Affairs

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me for months after I dropped out. Then refused to answer my calls, they either hung up on me or got hostile. Because of this delayment they sent this fraudulent bill to collections where it will affect my credit score.

  Business Response

  Date: 01/30/2024

  January 30,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 20, ****, regarding former Chamberlain student **************************
  
  ******************* was enrolled in the September 2022 session, which began on August 29,2022.  He was administratively withdrawn from his courses on October 3, 2022, due to non-participation in 14 consecutive calendar days.  He was notified on the following dates regarding the lack of participation in his courses: September 7, 2022, September 26, 2022, September 28, 2022, and October 3, 2022.
  
  His last date of attendance was during week 6 of the September 2022 session.  According to the Chamberlain Tuition Refund Policy, outlined in the Student Handbook, he was not eligible to receive a tuition refund and would be responsible for the $4377.67 balance on his student account.  He was notified on October 3, 2022, by email that due to the withdrawal, he may have financial ramifications and that he would need to speak to a Student Finance Advisor for further information.
  
  On the following dates, the Chamberlain ********************** attempted to contact ******************** regarding his student account balance. 
  
  December 16, 2022 ******* letter sent to address on file
  January 17, 2023 A Chamberlain representative spoke with ********************, who stated that he needed to speak to someone regarding his account balance.
  January 20, 2023 ******* letter sent to address on file
  January 26, 2023 An Academic Support Advisor spoke to ********************, who said he would not return. He was advised to speak to Student Finance regarding his balance.
  January 31, 2023 Outbound call made to ********************, left voicemail
  February 17, 2023 ******* letter sent to address on file
  February 24, 2023 Outbound call made to ********************, left voicemail
  March 16, 2023 Pre-Final Demand letter sent to address on file
  March 30, 2023 Final Demand letter sent to address on file
  April 5, 2023 - A Chamberlain representative spoke with ********************, who stated that he needed to speak to someone regarding his account balance.
  April 28, 2023 Mr. ********* account was transferred to a third-party collection agency.
  
  Mr.********* student account balance is currently with **************************** Inc.  He may contact them at ************ or ********************************** for information regarding the balance on his account.
  
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21168132
  
  I am rejecting this response because: You are falsely stating that I attended on a date that I did not attend. According to ***** law I shouldve been dropped from the course long before you claimed I was still attending. As for the $4000 tuition owed you still charged me $6000. And to top it off your employees have hung up on me when I tried to solve this issue on multiple dates.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/31/2024

  January 31,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21168132
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to Mr. ********* response from January 31, ****.
  
  ******************* was enrolled in the September 2022 session.  At no time did ******************** request to withdraw or drop from the three courses he was enrolled in during the September 2022 session.  The withdrawal process and Chamberlain Tuition Refund Policy are fully outlined in the Chamberlain Student Handbook and in Mr. ********* signed Enrollment Agreement. 
  
  He was notified on multiple occasions that he may be administratively withdrawn from Chamberlain if he did not participate in his courses.  As stated in the previous response, he was notified on October 3, 2022, that he had been administratively withdrawn.  He is responsible for the balance on his student account.  After multiple attempts by Chamberlain to speak to ******************** regarding the balance on his student account, his account was transferred to **************************** Inc.  He may contact them at ************ or ********************************** for information regarding the balance on his account.
  
  In regard to ************************ allegation that Chamberlain's colleagues hung up on me when I tried to resolve this issue on multiple dates, there is no record that this occurred. Recorded contact with ******************** shows that Chamberlain colleagues spoke to ******************** regarding the November 2022 session, which he was dropped from, and the hold on his student account due to an unpaid balance.  If ******************** has exact dates to show that colleagues did hang up on him, Chamberlain will review further.

  The attached document has additional documentation to support this response. 
  
  
  Best Regards,
  
  ****************************
  Chamberlain University
  Student Affairs
  
  

  
  

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to appeal my dismissal from Chamberlain University FNP post graduatecertification program. I entered the postgraduate program in January 2023. I failed **** 509 in Sept. 2023 (after a multitude of emails back and forth with my professor related to my acute medical conditions and family tragedy). I was never told I would not be able to increase my GPA regardless of how well I did in the repeat course, enough to get a 3.0. It pains me to post and contact regulatory agencies and federal agencies, but at this point, I am lost, stressed, depressed, and fatigued from the disinformation and misinformation. This is purely a matter of lack of communication and poor consumer service. Very fixable. I have also received an email that I have not logged clinical hours in over a month when, in all actuality, I logged every day up until 12/20. Have emails and screen shots. I also received a notification from ************** that I would need to take an incomplete since I only had 114 hours. This was not accurate, and I screenshot her the email and clinical log from metrics that showed I had 127 hours as of before the deadline. Not to mention, we lost an entire week of class/clinical due to a holiday vacation. That created stress and chaos for the whole cohort. I received a call from vvvvvxxxxx on a Saturday in September to discuss this. She was accommodating, and she was not even working but decided to reach out and help me navigate the situation. She told me if I retake the class **** 509) and successfully pass, it will remove the ** and I will be all set. Unachievable goal. Dismissed without warning. Grades three B's and two C's.Explemary reviews from physician/preceptor and professor. The entire cohort has reported a negative experience.25 years in healthcare three degrees, and a doctorate to be dismissed by an online certification program with hundreds of neg. reviews.

  Business Response

  Date: 01/09/2024

  January 9, ****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *******************
  Case #: 21103594
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 7, ****, regarding Chamberlain student ********************
  
  On December 28, 2023, ************** was notified that she had not met Chamberlains established standards of academic progress. Specifically, ************** did not meet the minimum cumulative grade point average after the November ************************************************************************* a prior semester. The notification also explained that the student may appeal the action by submitting an Appeal for Reinstatement form, which is available through their academic support advisor.  Chamberlains standards of academic progress and the Appeal for Reinstatement Policy are both fully outlined in the Chamberlain Student Handbook, which is available to all students.
  
  On January 3, ****, ************** was sent an Appeal for Reinstatement Form to complete. ************** completed the form on January 3, ****.  On January 5, ****, ************** contacted Chamberlain by phone and stated that she had submitted cases to the board of education and other state board regulatory bodies because she had difficulties with Chamberlain.  She also indicated in another phone call that she would follow up with her attorney.  All of this was communicated prior to her Appeal for Reinstatement being reviewed. 
  
  On January 5, ****, an Academic Support Advisor (ASA) emailed ************** that the **** would review her Appeal for Reinstatement outside of the **************** and their timeline.  This is an exception to the policy.  She was notified that she would receive the appeal decision the following week.
  
  On January 8, ****, an ASA spoke to ************** by phone and explained that her appeal was approved.  She was also advised that she would need a **** semester GPA (B+ average over Jan 2023 and March 2023 sessions) or that earning two As would raise her cumulative GPA above **** after the March 2023 session. If she can earn a **** semester GPA,she will have two additional sessions to raise her cumulative GPA above ****.   If the cumulative GPA remains below **** at that time, ************** faces dismissal again.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs

• Initial Complaint

  Date:01/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a student at Chamberlain University, in their MSN-FNP specialty track. I have been dropped from my course NR511 on Wednesday, January 3rd, ****. "due to one or more outstanding items not yet completed for your practicum application; you will be dropped from your upcoming practicum course." The outstanding item is not due to my incompetence or inability to meet the guidelines set by Chamberlain University. It is due to the Chamberlain ELC/legal team needing to work with my clinical site (for which both the site and preceptor have been approved). I have found my preceptor independently and worked out a schedule between working full-time, precepting, and being a full-time mother and wife. Everything has been approved except for the signing of the contract. The agreement between Chamberlain and their students is for students to submit everything in time to ensure enough time for Chamberlain ELC to deal with the formalities required for students to precept. I submitted my practicum requirements long before the 120 days and fulfilled my compliance expectations. I have called weekly for an update on my practicum status, with no updates, except blame placed on my clinical site. Per my clinical site, it has been stated that Chamberlain has not signed the contract set by my site. Of course, none of this has been communicated until after I have been dropped from the course. I need this issue resolved because being forced to sit out for a session is not an option, especially since I have fulfilled all requirements. The extension of registration up till Jan 13th is laughable. The expectation for students to complete an eight-week course in 7 weeks due to Chamberlain's inability to ensure students start courses on time is unacceptable. I am requesting that this concern be addressed as I have done everything asked of me.

  Business Response

  Date: 01/10/2024

  January 10,****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *********************
  Case #: 21102015
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 7, ****, regarding Chamberlain student **********************
  
  On November 15, 2023, ************** was conditionally registered for NR511 for the January **** session.  She was notified regarding the registration by email, which explained the following,
  
  Although your registration is complete, this registration is conditional because you may have outstanding items still needed on your practicum application. All outstanding must be processed and approved to maintain your enrollment statusAll outstanding items must be processed and approved by 1/3/**** before the January **** session begins to maintain enrollment in the above course. If the required outstanding items are not processed and approved by the deadline, students will be dropped from their previously planned course schedule. Conditionally registered students cannot attend the practicum site until all required documentation on the application is complete. An experiential learning coordinator will contact students who are cleared to attend the practicum site.
  
  ************* was provided updates throughout the month of December 2023 regarding the status of her practicum application.  The updates included notification that the contract agreement had not been received from the parent company of her practicum site. On January 3, ****, ************** was notified that the contract was now with the Chamberlain legal department for review. On January 8, ****, it was confirmed that ************** was registered for the January **** session. An Academic Support Advisor sent her an email confirming the registration on the same day.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs

  Customer Answer

  Date: 01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to enrolling at the university, I received information that the post-9/11 ** bill would provide complete coverage for my tuition. The ********* campus, they added, is a yellow ribbon institution. One year after placing my confidence in them, I received a bill for $3,300. Thebest response when I contacted the school in an attempt to resolve the matter was that we were unable to be of assistance. A fractured ankle and busted shoulder sacrifice for the ** bill, and here I just got scammed.

  Business Response

  Date: 01/08/2024

  January 8, 2024
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***************
  Case #: 21067429
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated December 28, 2023, regarding Chamberlain student ****************
  
  ********* completed the following sessions while enrolled at Chamberlain: September 2022, November 2022, January 2023, March 2023, May 2023, and July 2023.  He was eligible to receive 100% of his Chapter 33 Post-9/11 ** Bill benefits to pay towards his tuition and fees. ********* received his Chapter 33 benefits for September 2022, November 2022, January 2023, March 2023, and July 2023 sessions.
  
  ********* completed CHEM120 in the May 2023 session at Chamberlain.  A transcript evaluation was completed, showing that ********** completed CHEM120 at ******* University (CHEM202); however, an official transcript from ******* University had not been received at Chamberlain. The VA will not provide the ** Bill to a student if they are taking a course for the second time unless the student failed the course on their first attempt.  Because there was no official transcript from ******* University, Chamberlain could not certify *********** Chapter 33 benefits for the May 2023 session.  On October 6, 2023, a Student Finance Advisor emailed ********** and explained that the VA will not pay for a second attempt at a course, unless he failed it.  He was asked to provide his official transcripts from ******* University.  As of the date of this letter, Chamberlain has not received an official transcript from ******* University for ********** 
  
  An official transcript from ******* University is necessary for Chamberlain to review and determine if ********** failed CHEM120 at ******* University or if he earned a passing grade.  A failing grade would mean that he would be recertified with the VA for payment of the course.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the ****Online program and the student finance office has been horrible about issuing my refund check! I filled out a form on the phone and the advisor confirmed it was correct and now over a week later it was apparently incorrect. I've been told so many things that weren't correct so I have to call back and speak to others to get the right information. It's the end of the semester and I still have NO refund. There should not be a 14 day waiting period for literally every single action the school takes. This is ridiculous and I am about to contact an attorney. I can't even call and speak with management, it's another "waiting period" to which they don't even call you.

  Business Response

  Date: 01/03/2024

  January 3, ****
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 21008073
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated December 15, 2023, regarding Chamberlain student **************************
  
  *************** mother applied for a Federal Direct Parent PLUS loan to be disbursed to **************** student account upon approval of the loan.  The Parent PLUS loan was approved, and it was applied to Mr. ****** student account on November 16, 2023, in the amount of $7,571.00. 
  
  The Parent Plus loan created a credit balance of $5,310.00.  On November 16, 2023, the entire credit balance of $5,310.00 was sent via check to the address on file for **************** mother in **********, **.  Per Federal regulations, excess funds from a Federal Direct Parent PLUS loan must be paid to the borrower/parent; in this case, **************** mother would receive the excess credit balance from the Parent PLUS loan.
  
  On November 30, 2023, ************** contacted Chamberlain and explained that his mother had moved from the address on file before the Parent PLUS loan credit was mailed to her.  On December 1, 2023,a Student Finance Advisor (***) explained to ************** that the credit was mailed to his mother, at her address on file. He was instructed to have his mother update her address on the Master Promissory Note, connected to the Parent PLUS loan.  Additionally, a Stop Payment Form would need to be completed by **************** mother after 14 business days. 
  
  On December 14, 2023, ************** sent a Stop Payment Form, signed by him.  He was notified again that the Stop Payment Form would need to be completed and signed by his mother.  Later, on December 14, 2023, ************** called to confirm that the updated Stop Payment Form had been received.  The *** confirmed that the document had been received. The *** also reiterated that a paper check would be sent by mail to **************** mother, per her address on file. She also stated that the date of delivery of the refund would depend on the USPS.
  
  On December 27, 2023, ************** contacted Chamberlain regarding the credit balance payment. A review of his account found that due to the completion of a Stop Payment Form, the funds were put back into his student account before being re-released.Because ************** had a current account balance, the excess credit was applied and re-released. ************** had a balance of $5,005.00, so the refund was applied,and he was sent the remaining $5 left from the voided credit. ************** was advised that he would get the full $10,854.00 credit refunded once his additional financial aid posts during weeks 2-5 of the session.
  
  ************* then requested for the application of the funds to his account to be reversed.  On January 2, ****, an *** explained to ************** that his mother must send a handwritten note requesting the credit because the funds were from a Federal Direct Parent PLUS loan. 
  
  Because the loan in question is a Federal Direct Parent PLUS loan, any excess credit must be sent directly to the parent who borrowed the loan, there are no other exceptions to this.
  
  Best Regards,
  
  ***************************
  Chamberlain University
  Student Affairs
  
  
  

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 19th I submitted an assignment. On Nov 20th, the assignment was rejected due to not meeting the 15-minute minimum requirement. I remediated the assignment an additional 4 times until it fit the grading requirements. The remediation required 1 hour and 6 minutes of my time in addition to the first two attempts. While completing the assignment, I monitored my watch and submitted it after 15 minutes. On Nov 27th, 2023, I received a failing grade. The grade was assigned because the total time I spent on the assignment was short 46 seconds. The website that the assignment was completed on does not have a timer. The only way to confirm the timing is to analyze the screen prompt after assignment completion, which I have provided in the file, CJSim_Redone. On Nov 30th I filed a grade appeal, ensuring I met the 3-day requirement. On Dec 11th, 2023, twelve days later, I received the final decision related to my grade which was ruled as declined for re-grading. It has been extremely difficult to find a party willing to settle this dispute. I have contacted the professor involved in this case, the academic advising office, and several deans to no avail. I believe that these parties have not fully reviewed my case. This is evident because the professor failed to provide the most updated screenshot of my assignment and used false information to quickly dismiss this case (see page 9 of the *** document). This assignment is the only one that has a minimum timing requirement, and it is only 3 questions. *******-math quizzes are ***** questions, and we are allotted 1 minute and 30 seconds for each question. This arbitrary requirement has resulted in my grade dropping a whopping 10% overall. Over a 46 second discrepancy, I am at risk of having to retake this course. I have exhausted all options with Chamberlain University. Because of the financial setback that retaking the course will put me into, I have taken my complaint to the Better Business Bureau.

  Business Response

  Date: 12/21/2023

  December 20,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *******************
  Case #: 20999339
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated December 14, 2023, regarding Chamberlain student ********************
  
  *********** was enrolled in NR228 for the November 2023 session.  In this course, students are required to complete a Week 3 CJSim Reflection Assignment. Students must meet two criteria for each CJSim interaction that they complete: score at least 85% AND spend at least 15 minutes on each interaction.   Additionally,students must submit a screenshot of the completed CJSim in the assignment dropbox.  The screenshot needs to include the student's name, CJSim case title, date/time completion, grade received on the CJSim, and total time spent in the CJSim. A screenshot of the example above to submit was included with the CJSim Reflection Guidelines and Grading Rubric that all students in NR228, including ************, had access to.
  
  *********** attempted the CJSim multiple times and at no time met both the 85% minimum score and spent at least 15 minutes on the interaction. Specifically, his last attempt did not meet the 15-minute interaction minimum, and as a result, he did not earn a passing grade on the assignment. 
  
  *********** submitted a Request for Review of a Grade on November 30, 2023, regarding the Week 3 CJSim Reflection Assignment. The findings of the grade review stated that the screenshots that ************ submitted show a minimum score of 85% AND the 15-minute minimum interaction time.  *********** was advised that if he felt that he met both requirements by the assignment due date, he needed to email the CJSim vendor, ***********, and have the results sent to him.  It was also explained that he needed to review the student training and obtain the correct screenshot before he left the simulation.
  
  At this time, ************ has not provided the updated screenshot and his grade will stand.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs
  
  
  

• Initial Complaint

  Date:12/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a student at Chamberlain University since January 2020. I am attempting to attain my FNP. I have been a practicing RN for 24 years. In September of 2023 I was forced to leave my home in ********* ******* and return to my home town of **********, **. In order to obtain a practicum site. I made over *************************** the Northern ******* and southern Alabama area and was unable to find anyone who would even accept an application for practicum from me due to no affiliation agreement with Chamberlain, a fact the school fails to warn you of in admission process. Secondly, I contacted the Experiential Learning Team numerous times regarding my difficulties locating a site. I was in turn sent emails with instructions on how to apply for a site and a list of providers in the area to contact (all of which Id already contacted). So, in effort to complete my degree I chose to return to my hometown where I had professional connections and could get a preceptor. I left my home and paid the expense of an apartment in addition to my mortgage so I could complete my required practicum hours. When I arrived in late August, approximately 3 days prior to start of class I was informed my practicum site was not approved. I was left scrambling at the last minute to obtain another site. I did in fact get another site and was forced to resubmit my application and wait for approval of site. In the meantime classes began, and I was not allowed access to the didactic portion so I could keep up until site was approved. Instead I was forced to start 12 days into an 8 week course. Of course I struggled, had two assignments that were done incorrectly due to misleading instructions on another computer program used by the university. When I reached out for support from instructor, offered to redo assignments or do additional assignments, I was told the grades had to stand and nothing could be done. I contacted the school and requested information on how to file a grievance and did in fact file a grievance that they never responded to. Of course I failed the course with a *****%. That is less than half a point from passing. I was then forced to file an appeal which can take up to 60 days to be reviewed. I emailed the **** and received a reply stating she appreciated my grit in pursuing my degree but because I had not gone to their performance improvement team I would not pass and have to go through an appeal. In the meantime I am paying rent and mortgage while I wait for them to review my appeal. I am literally bleeding money to complete a degree I have already paid almost 80k to obtain. When I called again today to ask about the status of my appeal I was told to be patient, they had up to 60 days for the **** to review and I would receive an email stating accepted or declined, then at the last minute I would again be forced to apply at last minute for practicum site approval.

  Business Response

  Date: 12/18/2023

  December 18,2023
  
  BBB of ******* & Northern Illinois
  **********************************************************************
  
  Re: ***************************
  Case #: 20954897
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated December 5, 2023, regarding Chamberlain student ***************************.
  
  Practicum Sites
  As explained on page two of the Chamberlain University MSN-FNP Practicum Handbook, You are responsible for identifying an appropriate location and preceptor for each practicum course. The handbook goes on to explain, Securing a practicum site and preceptor can take several months so its best to begin the process early in your program. Students who are having trouble locating a site or preceptor are encouraged to work with their ********************* Services team. This team can provide one-on-one coaching calls to assist students and offer support with resources on how to find a site or preceptor. Students are encouraged to be proactive in searching and securing sites or preceptors.
  
  Information about the practicum experience is available via the My Chamberlain experience.The portal includes tips for finding a practicum site and preceptor, a description of the practicum, forms, grading rubrics and contact information. Additional practicum resources are located in the ************************ which can be accessed through the Resources module in a students course.
  
  The September 2023 session began on September 4, 2023.  On August 17, 2023, ************** was notified by an ********************* Specialist (ELS that a review of her practicum application found that the location was for telehealth and students may only use a telehealth site for one session. The application was submitted for faculty review; however, the remaining sessions at that particular site were cancelled. She was also reminded that she had outstanding compliance items.
  
  On August 19, 2023, she was notified that the site contract was complete but that an updated resume was needed for the preceptor, as it did not include her work experience as a nurse practitioner, which is required. On August 22, 2023, ************* was notified that the September March sessions were uncancelled and faculty would review them once she provided an updated resume showing her preceptors employment providing in-person care at the site. She was also notified that her CPR needed to be uploaded and approved.
  
  On August 29, 2023, ************** was notified that the preceptors resume and her CPR card had been received and would be reviewed. On August 31, 2023, ************** was notified that her practicum site had been denied for the following reasons: the preceptor was denied for all sessions requested except for NR603 in January **** because this site/preceptor is qualified for a ******************* experience which is approved for one session only and for either NR603 or NR667.
  
  ************* submitted a new practicum application on September 5, 2023.  The application was processed on the same day; however, she was notified that she had an outstanding compliance item.  She was also notified that because the application was submitted less than 120 days prior to the expected start of the practicum there was a possibility it would not be processed.  On September 11, 2023, ************** was able to be registered for NR601 in the September 2023 session.  
  
  September 2023 Course
  
  After the ****, Family Nurse Practitioner Track reviewed ************** NR601 course and grades, no additional points could be awarded, and the points received were the points earned. The **** reviewed the assignments, and the grading was fair and impartial, and ***** was granted on the rubric for the Week 2 assignment.
  
  Despite a late enrollment to NR601 the professor responded in kind, was open to a late submission and offered support at that time to assist ************** with catching up. The professor also offered a referral to the Academic Support team, which ************** declined. She was also sent information on September 13, 2023, from the Academic Support team via email regarding the various support options available. Chamberlain did not locate any sessions that ************** may have attended with the Academic Success team.
  
  Students are advised to reach out early after receiving a score that they may not agree with. There is a grade review policy in the student handbook with specific deadlines for students to request a blinded grade review for any assignment that they feel was not graded fairly.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs
  
  
  

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just graduated on October 28th from the Family Nurse Practitioner Program. One requirement to take the certification exam is for the student (me) to complete the top half of the verification of education form and send it to the school. I sent this form Oct 26th and was told it was completed and sent to the ************************************ (ANCC) on Nov 3rd. I spoke to a representative from ANCC who told me they never received the letter. I have sent multiple email requests, support tickets, and called the school several times (November 15, 16, 21) as well as emailed the **** of the program on November 16th and have not gotten any response back. I sent the form to the school multiple times (October 26th, November 2nd, Nov 11th, and Nov 20th). The certification exam is required to work as a family nurse practitioner and this delay is causing me to delay my exam as well as the ability to start my job. I called last week and was told my requests for help had been marked as "closed" and no one ever addressed the issues. I was also told they would resubmit the form for completion again and it would be done in three business days. Today, the fourth business day, I called again and was told it had not been sent. I attended the school for 20 months, paid all of my tuition on time, and have never complained. This delay is affecting my family and my ability to provide for them. The delay on the part of Chamberlain has now caused even further delay due to the ability of the certification office to process these forms over the Thanksgiving holiday.

  Business Response

  Date: 11/29/2023

  November 29,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***********************
  Case #: 20900832
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated November 22, 2023, regarding Chamberlain student ***********************. Below is a timeline of events regarding Ms. ******** verification form completion request:
  
  October 26, 2023 - ****************** submitted an ANCC Verification form to Chamberlains ******* Services to be completed. 
  October 27, 2023 An Academic Support Advisor (***) emailed ****************** and notified her that the verification form had been sent to the Registrars team for review and processing.
  October 31, 2023, and November 2, 2023 ****************** emailed ******* Services to check on the status of the verification form.
  November 3, 2023 An *** advised ****************** by email that the verification form was with the Registrars team.
  November 8, 2023 An *** emailed ****************** emailed ****************** and advised that the verification form had been completed and had been emailed to the requesting agency on November 3, 2023.
  November 9, 2023 ****************** emailed the *** and stated that the agency had not received the form and wanted to ensure it was sent to the correct agency.
  November 10, 2023 The *** emailed ****************** and confirmed that it had been emailed to *********************** the email address listed on the verification form.
  November 11, 2023 ****************** resent the verification form to Chamberlain, stated that it had not been received by the agency and asked for it to be resent.
  November 15 and 20, 2023 ****************** requested to have the verification form completed again and sent to the agency.
  November 21, 2023 The Registrars team requested the additional information needed from the program **** and worked on completing the form. In addition to the form, a GAP Analysis letter is required to be completed by the program ****.
  November 28, 2023 The verification form was completed and emailed to the agency and *******************
  
  
  Best Regards,
  
  ***************************
  Chamberlain ******* Affairs