Complaints

This profile includes complaints for Chamberlain University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Chamberlain University

  500 W Monroe St Fl 13 Chicago, IL 60661-3759

• 

  Chamberlain University

  3300 N Campbell Ave Chicago, IL 60618-5916

• 

  Chamberlain College of Nursing

  2450 Crystal Dr Ste 319 Arlington, VA 22202-3887

• 

  Chamberlain College of Nursing

  11830 Westline Industrial Dr Ste 106 Saint Louis, MO 63146-3326

• 

  Chamberlain University

  3005 Highland Parkway Downers Grove, IL 60515

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning! I recently just applied and was excepted to the November term of 2023. It has taken me many phone calls and emails to get in touch with the financial department at the school. I was able to figure out that my veteran benefits, chapter 35 will not pay for the Chamberlain program Nurse practitioner track. I have yet to start any of my classes; however, I have called and emailed the Director of the nursing programs as well as my financial advisors and no one will call me back or unenrolled me from the school. I have even gone in and asked my teacher as well as my advisor to at least drop me from the first class until they can figure out how to unenrolled me yet, still no communication with me!

  Business Response

  Date: 10/27/2023

  October 27,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *********************
  Case #: 20774120
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated October 25, 2023, regarding Chamberlain student *********************.
  
  On October 20, 2023, ************** requested, by email, to drop courses for the November 2023 session.  Ms. ****** request to drop her November 2023 courses was processed on November 26,2023.  She was notified of the course drop by email on the same day.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I also wanted to express my concerns on my experience with Chamberlain and the ** program.I started in the program in July 2022. I had already achieved my MSN through another university in 2020. During NR509, I struggled, as most students do. When I reached out to the professor within the first couple of weeks, the response I received was get a tutor. I joined the ****************** and became active with that group and the tutor on there. I still struggled quite a bit, and was not receiving a passing grade for most of the class. I know, now, that I should have been referred to the Academic Success team, but sadly, that did not happen. I had to repeat NR509, costing another $2000 out of my pocket.I struggled with finding preceptors. I had my first clinical preceptor set up but reached out to the *** after struggling to find additional preceptors. I was told to ask my first preceptor if he would take me for all the other clinical rotations, but no other assistance was offered. I put in an application for clinical rotations for 2 sessions with a physician who does primary care for gerontology through my employer; the only caveat to that was all of the visits take place in homes or facilities. He had had a lot of experience being a preceptor, as well. But, that preceptor was denied by Chamberlain. When I reached out, again to the *** requesting help, I did not receive a response.Now the requirements have changed for the upcoming clinicals and my current preceptor is denied. The handbook changed in May effective immediately and although we had to have our applications in 120 days prior to our clinical rotations, we were expected to just make a huge change and family medicine sites were no longer allowed.In trying to find preceptors, I have contacted almost 50 different people. I have reached out to the *** and faculty without any assistance.More time has been spent on trying to rectify this than actually studying. The school has interfered with my success.

  Business Response

  Date: 11/01/2023

  November 1,2023
  
  BBB of ******* & Northern Illinois
  **********************************************************************
  
  Re: ***********************
  Case #: 2074915
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated October 19, 2023, regarding Chamberlain student ***********************.
  
  NR509
  ***************** was enrolled in NR509 for the March 2023 session. The session began on March 6, 2023, and ended on April 29, 2023.  There are no records to show that ****************** reached out to ******* Services with concerns regarding her NR509 professor until May 1, 2023, which was after the term had ended. The Academic Support Advisor who spoke with ****************** on May 1, 2023, passed the information on to the ****************** team.  ****************** was also advised that she should reach out to ******* Services should she ever have concerns with her professors.
  
  *** and Requirement Change
  
  ****************** submitted an application for family medicine in January 2023 with a request for NR577 at the time. A request for NR578 was not added to that application until 9/20/2023 and the requested preceptor did not work at that site location, so the incident was cancelled.
  
  ****************** submitted an application for palliative care in January 2023. A request for NR578 was added to that application on 9/22/2023, however the preceptor was family medicine and did not work at the site location on the application, so the NR578 request was denied.
  
  On March 23, 2023, ****************** reached out to the *** via a preceptor-matching request case, regarding NR 577, which she intended to take in November. The *** responded on April 6, 2023 and provided details for preceptor matching and required steps. ****************** responded to this communication on the same date.
  
  On May 6, 2023, the *** followed up with another email and did not receive a response. ****************** took NR 577 in September using the same site from NR 576 for the July session.
  

  The original requirements for NR578 included family medicine or internal medicine with a minimum of 40 hours in Assisted ********************* Facilities/Sub-Acute/Rehabilitation Facilities.
  
  The update for NR578 was changed to Assisted ********************* Facilities/Sub-Acute/Rehabilitation Facilities only for this course.
  
  The course announcement was posted 5/10/2023 in all NP core courses and AGPC courses.
  This announcement was posted in Ms. ******** May 2023, NR509 course.
  
  ****************** submitted an application in June 2023 for an assisted living practicum experience for NR578, however the preceptor was changing jobs and unable to serve as a preceptor. She was notified by email of this denial on August 3, 2023.
  
  ****************** submitted an application on 10/4/2023, requesting family medicine for NR578. The request was denied for NR578 under the current practicum handbook guidelines.
  
  There were no inquires received from ****************** in July 2023.
  
  On October 20, 2023, the *** responded to Ms. ******** case regarding assistance in getting a clinical rotation, one day after she reached out. ****************** responded the same day that she did not have time for outreaches because she was in clinicals full time and did not realize the change in the site requirement.
  
  On October 23, 2023, the *** sent ****************** four leads for long-term care facilities.
  
  On October 27, 2023, ****************** submitted a preceptor application for one for the practicum sites that was provided to her. The site and preceptor were approved and she has now been registered for the November 2023 session.
  
  
  Best Regards,
  
  ***************************
  Chamberlain ******* Affairs

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently enrolled in Chamberlain's FNP program and have had a wonderful experience with Chamberlain throughout my educational journey.I have always enjoyed learning at Chamberlain and have even referred a few friends to the institution due to my positive experiences. However, I am writing to you today with a pressing issue that I hope you can assist me with regarding the contract for my pediatric preceptor, Dr. ****************** for NR 602.The application process for the preceptorship was initiated in early July, and my preceptor began communicating with the *** and contract team in mid-August to complete the contract. ******** had discussions with **** from the contract team and the consulting team during the last week of August. As of today, we are in Week 3, and the contract status remains incomplete. I am feeling extremely frustrated and desperate about this ongoing delay, as I am eager to progress in my FNP program. My preceptor has been incredibly supportive, but I feel helpless in this situation, as my efforts to resolve the matter through phone calls and emails have not yielded results. I started my clinical as of 9/11/2023. As of today the contract is still pending for final approval. And I also Request to change my log in time retro back to 9/11/2023 so it will not delay my progress of the class.

  Business Response

  Date: 09/27/2023

  September 27,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************
  Case #: 20628502
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated September 20, 2023, regarding Chamberlain student **************
  
  On September 20, 2023, Ms. *** spoke to an Experiential Learning Specialist (***) and explained that the practicum site had not received the updated contract agreement. The *** resent the contract; however, the site stated it was not received.  The *** asked Ms. *** for a new email address.  This email address did work, and the practicum site stated they would sign and return the document.   On September 21, 2023, the contract had been fully completed, and Ms. *** was registered for her course.
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:09/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called 09/14 to have my aid early disbursed due to hardship and needing a new laptop to complete my classes.. i recently lost my job.. a ticket was submitted on the 14th and still TODAY no response.. on if i am able to get approval for my funds to be disbursed early . this is so annoying, the school has the funds and basically are sitting on them holding them. aid was supposed to be disbursed yesterday and still NOTHING .. students should not have to wait forever for aid to be disbursed! especially when i provided a document of hardship

  Business Response

  Date: 09/27/2023

  September 27,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: Eurlreka Banks
  Case #: 20626282
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated September 20, 2023, regarding Chamberlain student ***************
  
  On September 14, 2023, a Student Finance Advisor (***) spoke to ************** regarding her situation and her September 2023 ***************** Aid disbursements.  The *** submitted a request to have ************** Federal Unsubsidized Loan and Grad PLUS loan disbursed to her student account. On September 19, 2023, Ms. ***************** Loan was disbursed to her student account. On September 21, 2023,************** Grad Plus loan was disbursed to her student account.  The credit balance from the Federal loans that ************** received was processed on September 22, 2023, for $12,326.70.  The credit balance was sent to ************** personal bank account via direct deposit the same day. All funds were processed within the required time set by Federal regulations.
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:09/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current student at Chamberlain University. Their staff does not respond to messages or email requests. I spent weeks trying to get in touch with a team for placement into my next class. I was told that team is too busy to speak to anyone. I asked for my issue to be escalated to a manager. I was told someone would call that day but never heard from anyone. My professor provided me with a coordinator. I emailed her and was also ignored. They jeopardized my education path and all I was working towards by not doing what they needed to do to complete my practicum education application process. Every time I speak with someone at CU, I am usually given the wrong information, or I am treated rudely. CU will not give students a direct number to speak with an individual working on my education path. I wait on hold over a hour to speak with a team member. When someone does answer, it is the wrong department. I am then told the department I need to speak with and the one holding up my enrollment into my next class is not taking calls because they are "too far behind". No resolution comes. I am at the mercy of CU with no answers or return calls. They will not call me back directly. They send an email with a generic return address that takes them days to respond to. I also asked on multiple occasions that my student loans be adjusted as I have tuition reimbursement through my employer. The man I spoke to said he would handle it. It was not handled. I ve sent in several requests asking for my student loans to be adjusted, but CU will not respond. They are making me lose out on my work tuition reimbursement. I was also told the financial breakdown I can see through my portal is never correct. I have the right to know what I am paying for and the right to use my student loans they way I want to.

  Business Response

  Date: 09/29/2023

  September 28,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 20579506
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated September 9, 2023, regarding Chamberlain student **************************** is unfortunate that **************** has experienced difficulties during her enrollment at Chamberlain.  Below is a communication timeline with **************** regarding her practicum experience in the September 2023 session.
  
  July 20, 2023 An email was sent to **************** regarding updates, including the need for a contract agreement, preceptor CV/resume, faculty approval and missing immunization tracking package.
  
  August 2, 2023 An email was sent to **************** regarding updates, including her compliance requirements, a CV/resume from the preceptors and a contract agreement.
  
  August 15, 2023 A CV was received from one preceptor, but a CV was needed from the second preceptor.  The Experiential Learning Specialist (***) emailed the site to request the CV.  The student was also advised of her compliance requirements.
  
  August 16, 2023 An email was sent to ****************, which explained that the second CV/resume had not been received and the contract agreement needed to be signed.
  
  August 17, 2023 An email was sent to ****************, which explained that the second CV/resume had been received and was submitted to the faculty for review and approval.
  
  August 28, 2023 **************** was advised that the contract agreement had not been received yet.
  
  August 30, 2023 An *** explained when the contract agreement was sent to the practicum site.  **************** was asked to confirm the email address of the location. It was discovered that the email address for the practicum site was incorrect, and the contract agreement was sent to the correct email. **************** was advised of this update by email.
  
  August 31, 2023 The contract agreement was signed and returned.  The *** emailed the practicum site to check the status of Ms. ******* compliance with the 2-step PPD.  The *** notified **************** regarding this update.
  
  September 1, 2023 The *** emailed **************** and explained that Chamberlain was still awaiting confirmation from the practicum site regarding the 2-step PPD. 
  
  September 5, 2023 **************** was registered for the September 2023 session and was able to begin the course.  She was notified of the update by email.
  
  September 11, 2023 The *** emailed **************** and explained that her second preceptor had been approved.
  
  Regarding Ms. ******* billing statement concerns, a ******* Finance Advisor spoke to *************** by phone on July 25, 2023.  During this phone call, the advisor went over how federal loans disburse and her current financial aid application. The advisor also discussed how the billing statement worked and her financial aid change. 
  
  *************** was updated frequently regarding her registration for the September 2023 session, and further, a ******* Finance Advisor spoke to **************** about financial aid and her billing statements. She is welcome to continue reaching out to ******* Services with any questions that she may have.
  
  Best Regards,
  
  ***************************
  Chamberlain ******* Affairs
  
  
  

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chamberlains ELC department (coordinators who review clinical rotation sites and approves them) are impossible to ******************* has started already and one of my clinical preceptors has not yet approved. I need this preceptor approved now because that is who I will be following for the first few weeks. I tried to email them twice with the situation but not a single reply from them and still no approval from them. Email has been the only way to get a hold of them because no one is answering the phone. When you leave a voicemail, you dont ever get a return call. This lack of communication and delaying in approval process is contributing to delay and even failure in class. I pay over $ ***** per class and this is not worth it. I need someone from ELC department to approve my preceptor ASAP so I can start my clinical rotation.

  Business Response

  Date: 09/14/2023

  September 14,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *********************
  Case #: 20561899
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated September 6, 2023, regarding Chamberlain student **********************
  
  On August 18, 2023, ************** said she would add another physician as a preceptor to her practicum location application. She submitted the appropriate documentation for faculty review.  On August 21, 2023, an Experiential Learning Specialist advised that the physician was still under faculty review and approval.  On August 28, 2023, ************** was notified that the initial physician had been approved, and registration was submitted for her September 2023 course. She was also advised that the latest physician was still under faculty review.  On September 6, 2023, and Experiential Learning Specialist contacted ************** by phone and provided an update that the last preceptor had been approved for her practicum location.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for my practicum April 17th, 2023. Well before the 120 day requested date. I have reached out many times asking for updates and next steps. The class started on 9/4 with preview week opening 8/27. As of 9/5 my practicum contract status is still in pending and I was notified I can be registered for class through 9/8. This would put my one of eight weeks already behind in the class. While this would be better than it being pushed. It has been an absolutely horrible experience applying for this practicum and having no one at Chamberlain willing to reply other than saying "this is ELC team responsibility to manage" After my second email with the Associate ****, she "escalated" but has yet to approve my practicum. I have spent $30,000 for this degree and they have done nothing to assist with completion of the practicum in a timely manner. Pushing out my practicum will have a negative impact to my work, school, personal schedule as well as finances as I will be charged additional resource and technology fees to complete another session. I have done full time work to be able to complete my practicum this session and there is no reasonable reason why I should not be.

  Business Response

  Date: 09/11/2023

  rSeptember 11,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 20552205
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated September 6, 2023, regarding Chamberlain student **************************
  
  On September 6, 2023, an Experiential Learning Specialist emailed ************** to provide an update on her practicum.  The contract agreement for Ms. ****** practicum site was signed and returned from the practicum site on September 6, 2023. On September 7, 2023, ************** was asked to complete the Student Agreement Checklist and return it, which she did the same day.  On September 8, 2023, ************** was registered for the September 2023 session.
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:09/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 I submitted an application to begin my 4th of 5 practicum rotations for my FNP program at Chamberlain University. The application was denied on August 1, 2023 (reasons I was unaware of) with a class start date of 9.5.2023. The same day, 8.1.2023, I submitted a new practicum application and asked what I could do to ensure graduation in December 2023. I promptly provided all necessary paperwork and documentation. The hospital, *******, in ******* ** approved my preceptorship with a local doctor within 1 week (normally a ***** day process). I have arranged a very complicated full time work schedule with Duke University Hospital for September-December to accommodate practicum. Chamberlain continues to tell me that this practicum is under faculty approval. I pay $2,000 for each clinical site because I am not provided assistance until all resources have been exhausted - this has resulted in $8,000 of additional clinical costs in addition to the $40,000 tuition. It's 9.1.2023 & I am not registered for a class that begins 9.5.2023 and I've provided my own practicum site & done all I can do as a student. I want to complete this program, I've met all ******************* made all ********** I'm a single mom working full time and the *** makes this program intolerable with their practicum approval process.

  Business Response

  Date: 09/11/2023

  September 11,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***************************
  Case #: 20553380
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated September 2, 2023, regarding Chamberlain student ***************************.
  
  On September 5, 2023, an Experiential Learning Specialist emailed ******************** to provide an update on her practicum.  ******************** was advised that she had been registered for the September 2023 session on September 5, 2023.
  
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:09/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted by preceptor information for registration for didactic since June 2023 and I haven't been registered yet and class starts on Tuesday and I need to be registered. There is a delay on their behalf. If the student has submitted their information needed and there was a partial acceptance and weeks later, Im still not registered. This is just unacceptable.

  Business Response

  Date: 09/11/2023

  September 11,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *****************************
  Case #: 20552205
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated September 5, 2023, regarding Chamberlain student *********************************************
  
  On September 5, 2023, an Experiential Learning Specialist emailed ****************** to provide an update on her practicum.  ****************** was advised that she had been registered for the September 2023 session on September 5, 2023.
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have avoided doing this for as long as possible. I am going in to my very last class of the *** program with chamberlain and I am at my **** end. My practicum for the September 2023 session has been in since February. I know how slow *** can be as I miss my preview week each class. Because of this I began emailing in March to get the process of approval with them started. I have since sent 12 emails. When they DO respond it is the same generic response each time.... "were waiting faculty approval." I have called and immediately transferred to student services because the *** is no longer taking calls apparently. My application has now been awaiting faculty approval for 5 weeks! I am now in the middle of week 8 of my current session, missed the entire preview week... and haven't even been approved for my clinical yet let alone be registered for my course. I emailed the **** who emailed the MANAGER of the *** two days ago to get this investigated and told them they needed to reach out to me. That has YET to happen. I also called student services two days ago just to ask them to get my most recent case I created for *** to be escalated, which they did. it was then CLOSED yesterday without a response. So it is obvious they do not care about people reaching out to the BBB. If I have to sit out in my very last class I will be retaining a lawyer because at this point it is fraudulent! We have to pay for the *** each session and they are nothing shy of abysmal.

  Business Response

  Date: 09/01/2023

  September 1,2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***********************
  Case #: 20545373
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated August 30, 2023, regarding Chamberlain student ************************
  
  The September 2023 session begins on September 4, 2023.  On September 1, 2023, an Experiential Learning Specialist emailed and left a voicemail for ************** to provide an update on her practicum.  ************** was registered for her September 2023 course on August 31, 2023, and is ready to begin the term.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

  Customer Answer

  Date: 09/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Its unfortunate that in order for someone to get registered for their practicum site they have to go to these lengths. Do better. 
  
  Sincerely,
  
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