Complaints

This profile includes complaints for Chamberlain University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Chamberlain University

  500 W Monroe St Fl 13 Chicago, IL 60661-3759

• 

  Chamberlain College of Nursing

  11830 Westline Industrial Dr Ste 106 Saint Louis, MO 63146-3326

• 

  Chamberlain University

  3005 Highland Parkway Downers Grove, IL 60515

• 

  Chamberlain University

  3300 N Campbell Ave Chicago, IL 60618-5916

• 

  Chamberlain College of Nursing

  2450 Crystal Dr Ste 319 Arlington, VA 22202-3887

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chamberlain University has not provided services in a timely manner nor have they been helpful with registration. This has caused me to lose practicum sites due to their lack of support and communication of doing their jobs. I call and email and it gets me no where. Ive been at the same clinical site for the last several semesters and it should not be this difficult to get them to register me in a timely manner. Their ELC/ academic advising has been horrible with communication and getting me registered for my clinical site. It caused me to miss a site last semester after I worked hard to get it due to their lack of communication in a timely manner or at all. I pay this university an enormous amount of money and they do not help and cause me stress due to various reasons. I work full time while trying to complete school. Their lack of services has caused me financial hardship with work and school. Im sick of trying to call and email with no help. I feel helpless. ELC does not take calls from students and it causes a lot of problems. All I want is to get registered for class in a timely manner and better services with ELC to do their job better. Its not only unfair to me but other students who pay this university and have the same problems.

  Business Response

  Date: 07/03/2023

  July 3, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *********************************
  Case #: 20255336
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated June 29, 2023, regarding Chamberlain student **********************************
  
  The July 2023 session begins on July 10, 2023.  An Experiential Learning Specialist contacted ****************** on July 3, 2023, and advised that her practicum application had been completed and registration had been requested. At the time of this letter on July 3, 2023, ****************** had been fully registered for the July 2023 session.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my application in for my class NR603 for months now and am awaiting faculty approval of my practicum site. It has been in review with faculty for several weeks now and no progress has been made regarding this. Chamberlain sent out an email stating that faculty review would take 2 weeks to approve. It has more than double that time. I have reached out several times regarding this and still the application is with faculty for review. I have had a case submitted to management regarding this to no avail either. I need this practicum application approved so I can continue with the class.

  Business Response

  Date: 06/21/2023

  June 21, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***********************
  Case #: 20208156
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated June 19, 2023, regarding Chamberlain student ************************
  
  On June 20,2023, an Experiential Learning Specialist (***) spoke to ************** and explained that her practicum application was currently under faculty review.  Upon completion of that process,************** would be able to register for her course.  On June 21, 2023, the *** reviewed *************** practicum application again and found that it had been approved by the faculty.  The *** submitted a request for **************** registration to the ******* Services team and provided an update to ************** by email too.
  
  
  Best Regards,
  
  ***************************
  Chamberlain ******* Affairs

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted the information for my first practicum back in January - about 6 months ago. I have been going back and forth with the *** trying to get my site approved and having minimal communication. They messaged me back a couple of weeks before it was supposed to start the first time and asked for more information. I provided that information to them, but my start did still was moved back. They've been all over the place with placement requirements: First telling me that they could place me with a preceptor and second telling me that if they didn't have an MSW degree they could still be approved with the appropriate credentials. The later was what they've been trying to do, but they sent the site a contract that says that they will provide an MSW preceptor for me and that is not what we all agreed to. It seemed like they just sent a routine contract without looking at the details. Now I am concerned that my practicum is going to be pushed back again and effect my graduation date. They're nearly impossible to get ahold of and when I talk to advising, they don't seem to know what's going on a lot of the time. Even when my support request was escalated, I received a voicemail saying that I had "questions" and that I would be sent an email to respond to. I received no email and had to continue trying to get ahold of the *** in other ways. The students pay ****s of dollars to attend. I'm taking out student loans. I want the school to sent my site the appropriate contracts, according to the information on what I submitted and based on what the site is approved for, ASAP. I genuinely think I should be given a return on my fees due to the amount of stress and time this has cost me because I was promised support when I enrolled in Chamberlain over other comparable universities. I intend to let it go, however, if I am able to start on July 10th like I am supposed to, despite being pushed back a full 8 weeks already.

  Business Response

  Date: 06/21/2023

  June 21, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***********************
  Case #: 20198854
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated June 17, 2023, regarding Chamberlain student ************************
  
  On June 20,2023, an Experiential Learning Specialist (***) spoke to **************** by phone regarding her practicum application for the July 2023 session. The July 2023 session begins on July 10, 2023.  The *** explained that the contract with the practicum location had been received and was being processed, which would take 3-5 business days.  Preceptor approvals were also being reviewed,as the location had agreed to have a visiting professor, in addition to the preceptors on site. Additionally, after reviewing emails, the *** discovered that the practicum location had the incorrect email address for ****************  **************** will follow up with the practicum location to update her information.  Upon completing the above processes, *************** can register for the July 2023 session.
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having communication issues with the Experiential Learning Coordinating (ELC) department regarding my clinical/practicum site for my MSN informatics degree. I have started the process in February and it still has not been approved, which has caused a delay in the completion of my degree. There is no one you can talk to directly about updates or figure out what is going on. I have emailed many times with no response. I call frequently and there are many dead ends and have frequently been told that I just have to wait. Extremely frustrating and I have never experienced anything like this on a college level. No one cares about your future or is willing to help. I am so close to being approved but keep getting a run around.

  Business Response

  Date: 06/26/2023

  June 26, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***************************************
  Case #: 20165133
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated June 19, 2023, regarding Chamberlain student ****************************************
  
  The July 2023 session begins on July 10, 2023.  ****************************** was registered for NR640B for the July 2023 session on June 16, 2023.  She was notified of the registration by email on June 20, 2023. The notification was delayed due to the Chamberlains extended holiday.
  
  The September 2023 session begins on September 4, 2023.  ****************************** was registered for NR642 for the September 2023 session on June 16, 2023.  She was notified of the registration by email on July 20, 2023.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an alumni at Chamberlain university school of nursing enrolled in the ***** program. I have submitted my application since Feb 14 ************************************************************************************** July. My status is yet to be entirely approved, My preceptor submitted all required documents in February. I have reached out multiple times through email and phone calls. Its impossible getting hold of anyone on the phone with waiting time exceeding 1 hour. We are in June where I am compliant and submitted all required and necessary paperwork in a timely manner, but there is still no no status change a thus no progress. It will be very unfair to have to sit out a semester risking my financial aid and wasting time due to lack of staff and communication that will cost me over $5K. Chamberlains commitment to practicum is not adhering to policy requirements. This is a huge inconvenience for the practicum site, preceptor and myself with an incomplete status I will not be able to find another site in time if for some reason I needed to, and also probably lose my spot with my practicum site and preceptor due to lack of communication and the delay in the practicum approval process. The ***** track is fairly new, where we are told to have to do an immersion weekend 2x in the program that is NOT cost friendly. Although ***** students can benefit from this weekend it is entirely unnecessary and is dedicated for the *** track. The * center in ******* charges a room from $200 a night and there is also an offsite and onsite daily fee that is required that is around $100, not to include flight expense. Something that can be easily implemented online. Due to this school being a private school they maximize on your financial aid by charging APRN resource fee $450 and student service charge $200 every 8 weeks only for you to be on hold for 1 1/2 hour plus or to be told theyre understaffed., emails can be responded to in 3 business days. There is no details what this resource fee entails or student service charge since Im basically on my own. The curriculum entails some ****** and interactive activities, discussions quizzes, midterm and a final. No reviews no powerpoint, some vague broad study guide. I honestly just want to finish my program and continue my education elsewhere, its been a frustrating journey and I dont recommend this school. An adequate solution or outcome to this complaint is an completed status on my practicum application in the coming week. Im hoping this can be resolved as soon as possible as my spot with my preceptor is in jeopardy due to chamberlains lack of staffing issues and delay. Another would be to re-evaluate Immersion weekend for all NP track.

  Business Response

  Date: 06/26/2023

  June 26, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 20164329
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated June 19, 2023, regarding Chamberlain student **************************
  
  The July 2023 session begins on July 10, 2023. On June 20, 2023, an Experiential Learning Specialist (ELS) spoke to ************** and provided feedback that the faculty reviewer had been reached to expedite her practicum application.  On June 21, 2023, **************** was sent an email confirming registration for her practicum.
  
  Regarding the required Immersion weekend, it is important to note that the NR509 course is part of the general ** core curriculum, and as such, every ** student (including PMH** - Ms. ******* degree program) must complete this course. As with many other professions, **s have adopted the stance that all their practitioners must have a certain amount of common generalist knowledge.Therefore, a comprehensive, advanced physical assessment skills foundation is imperative. Physical disease is more prevalent in people with mental disorders than in the general population. It is necessary for all **s, including PMH**s,to maintain skills in physical examination to ensure that physical illness is diagnosed and treated appropriately. We appreciate all ** students understanding the importance of completing the NR509 course and attending the immersion lab.While the immersion lab is held at the * Center, please note that students may choose to stay overnight at any lodging facility of their choice.  Ms. ******* signed Enrollment Agreement explains that students were responsible for the costs associated while participating in the immersion events, and the Chamberlain Academic Catalog further explains the Immersion experience.
  
  Ms. ******* Enrollment Agreement also explained that students in her degree program, among others, are charged a non-refundable *************** charge and APRN Resource Fee. The *************** charge covers support services that benefit the student but are ancillary to the instructional program. Some examples of services supported by this charge are student organizations, activities,recognition, commencement ceremonies, tutoring, and career support services.The APRN Resource Fee is applied toward additional tools used in the ** tracks,such as clinical simulation programs, clinical tracking software, and a review program that helps prepare students to sit for their ** certification exam.
  
  Chamberlain appreciates Ms. ******* feedback regarding the Immersion lab and fees associated with her degree program. We wish her the best during the remainder of her educational experience.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so tried of being DISRECPECTED and treated horrible by almost all staff member and faculty at Chamberlain. Again, this school does not care about their full time single parent working students. I got kick out from a lab in which I had to bring my son who is 10 years and this person as been rude to many on many occasions and I do not need to be treated like an inept child or humiliated in front of my whole class. Also I do not like my experience with ***************************, I do not appericated someone putting me down, allowing a classmate name ****** to class me a child in front of the class and **************** trying to heal the situation by pitting me which is not professoinal and I did not give her permission at all to try to hold my hand. I am not a child and this school lead me on and it this was started by *********************.

  Business Response

  Date: 06/08/2023

  June 8, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *************************
  Case #: 20141452
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated June 4, 2023, regarding Chamberlain student **************************
  
  Page 35 of the Chamberlain Student Handbook states, A student enrolling in Chamberlain University assumes an obligation to conduct themselves in a manner compatible with the Universitys function as an institution for professional nursing,public health and social work education. All students are expected to abide by the Chamberlain University Professional
  Conduct Policy.
  
  Chamberlain does not allow students to bring children on campus for liability reasons.However, if a student has an emergency, cannot find childcare for an older child, and has notified their instructor, Chamberlain will try to accommodate the child during the students time on campus, if possible.
  
  ************** arrived with her child on campus on June 3, 2023.  She did not notify her instructor that she would be bringing her child to campus. She entered a lab session that was in process, and that she was not enrolled in to speak to the instructor so that she could take a quiz immediately and leave. The instructor explained that ************** had interrupted a lab session and that ************** would be able to take the quiz once the lab was over.  Instead of leaving the classroom, ************** placed her belongings into the lab and continued going in and out of the lab classroom for the next hour. Upon completion of the lab session, ************** was allowed to complete her quiz.  The instructor attempted to speak to ************** after her quiz regarding the behavior shown; however, ************* indicated that she had more critical things to think about than to speak to the instructor.
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in the *** program at Chamberlain University and have two classes left, NR603 and NR667. I would have graduated in March 2023 if Chamberlain provided assistance with placement. Unfortunately, that is not the case. So, I sat out of school for 6 months looking for preceptors on my own at first, then decided to go with a company to not waste any more time and spent **** dollars to find a preceptor for the session starting May 8th 2023. Everything was in place except for a mandatory yearly TB test which I did on Tuesday 5/9 and was waiting on the results. I sent an email to the experiential learning coordinator (***) on Thursday 5/11 explaining and provided a doctor's note stating why I could not get the test done earlier. I am expecting and had just been really sick with nausea, vomiting, and migraines the previous two weeks. In that email, I also asked if I could be registered conditionally pending my test result. I called twice on Friday 5/12 spending over 45 minutes on hold each time and spoke with student advising as students do not have access to talk to the *** team except through email and putting in a case in the portal. I explained my email to *** and asked if I could be registered conditionally pending the results with no success. I finally received an email from *** on Tuesday 5/16 stating that I could not be registered because I am not compliant due to the pending TB results. I had submitted the TB results to the compliance team on Monday 5/17 and it was accepted on Wednesday 5/18 making me compliant. I sent an email asking *** that Wednesday how come students were allowed to register up until Wednesday of the second week of class last semester and I could not be afforded that same resolution this semester despite a doctor's note and have not received an answer. So now I am **** dollars short with nothing to show for it. What is different this semester that made me unable to register on Wednesday 5/17 when students were able to last semester.

  Business Response

  Date: 05/30/2023

  May 30, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: *********************************
  Case #: 200093111
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated May 23, 2023, regarding Chamberlain student, **********************************
  
  Due to staffing and an increased number of enrolled students, some student registrations for practicums have been delayed. Chamberlain apologizes for any inconvenience the delay may have caused.
  
  An Experiential Learning Specialist (***) spoke with ******************** on May 24, 2023.  During the phone call, the *** explained that the student would not have been able to register for the May 2023 session because she did not have her required TB test completed prior to the session start date.  ******************** was also advised that she would need to guarantee she was fully cleared with compliance for registration.  She has since been registered for the July 2023 session, which begins on July 10, 2023.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affair

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been contacting ELC for my clinical placement application and left several emails and voicemails and they are unable to resolve any of my concerns in a timely manner.

  Business Response

  Date: 05/30/2023

  May 30, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***********************************
  Case #: 20087480
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated May 22, 2023, regarding Chamberlain student, ***********************************
  
  On May 24,2023, an Experiential Learning Specialist (ELS) contacted ******************** by phone to discuss his practicum. According to ********************, his practicum site was waiting for outreach from Chamberlain, however, Chamberlain had not been provided the contact information for the preceptor.  ******************* provided the necessary preceptor information and will be added to his practicum application.  Upon completion,the application will be sent for faculty review.
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20087480
  
  I am rejecting this response because:
  They still have not cleared my clinical site and i cant enroll to my class until they fix it
  Sincerely,
  
  **********************************

  Business Response

  Date: 06/07/2023

  June 7, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***********************************
  Case #: 20087480
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated June 6, 2023, regarding Chamberlain student, ***********************************
  
  ******************** is concerned about registration for the July 2023 session, which begins on July 10, 2023. The May 30, 2023 response stated that his practicum application was sent for faculty review. A faculty review can take an average of 1-2 weeks from when the application begins the initial review process. After the faculty review,placement and contract confirmation must be completed.  Finally, the students compliance requirements go under review to ensure they have been completed.
  
  ******************** was registered for his July 2023 session course on June 7, 2023, and an email was sent to update him on his registration. Chamberlain considers this matter to be closed.
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

  Business Response

  Date: 06/07/2023

  June 7, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***********************************
  Case #: 20087480
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated June 6, 2023, regarding Chamberlain student, ***********************************
  
  ******************** is concerned about registration for the July 2023 session, which begins on July 10, 2023. The May 30, 2023 response stated that his practicum application was sent for faculty review. A faculty review can take an average of 1-2 weeks from when the application begins the initial review process. After the faculty review,placement and contract confirmation must be completed.  Finally, the students compliance requirements go under review to ensure they have been completed.
  
  ******************** was registered for his July 2023 session course on June 7, 2023, and an email was sent to update him on his registration. Chamberlain considers this matter to be closed.
  
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since being in the *** program I have had endless issues with the program, professors and ELC team. Unfortunately, I have been put on hold and postponed graduation multiple times. After going part time at work and scheduling my work/personal life around the program I have made a well managed schedule. My professor in NR601 did not respond to emails until days after and had one to two word replies. She was not helpful at all. I am understanding that the program is tough and built to make successful NP's but it should not make things impossible. Things should be taken into consideration such as financial and personal sacrifices we as students are taking for this program. We should be offered help when needed. Due to my sacrifices of taking more time off work I sold my home and living with someone in order to get the last classes finished up. Despite the personal sacrifices I have made as a student and the money spent on this program, I do not feel valued as a student. Unfortunately, I did not have a successful grade of 80% in my recent course NR601 but I was auto enrolled into NR602. I then assumed I was able to complete my clinical hours and coursework in NR602 since I was enrolled in both the clinical and the course. I completed (30 hours of clinicals), 3 hours of daily driving there and back, paying for afterschool care for my child and spending time on the coursework. I reached out to Chamberlain Academic Support asking if I need to retake the entire course of NR601 with the clinical portion or just the course work and I get a response basically saying everything I have done so far was for no reason. So if I had not reached out, how long would this go on? I am wasting my valuable time and money.

  Business Response

  Date: 05/24/2023

  May 24, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: ***************************
  Case #: 20065986
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated May 16, 2023, regarding Chamberlain student, ****************************
  
  Due to staffing issues and an increased number of enrolled students, some student registrations for practicums have not been processed in a timely manner.  Chamberlain apologizes for any inconvenience the delay may have caused.
  
  ************** was enrolled in NR601 for the March 2023 session. A review of Ms. ****** assignments found that she had submitted a .pages file for the week 6 iHuman Reflection assignment which is not compatible with Canvas.  On April 26, 2023, during Spring Break, ************** revised and submitted a new file/a pdf, however, the updated assignment was not reviewed by the course faculty.
  
  At this time, the assignment has been reviewed, and ************** achieved 14/15 points.  Her new grade for NR601 was updated to 80.75%C.  A grade change form was submitted and her official grade was updated.  On May 19, 2023, ************** was notified by email of the grade change and the change in her academic status.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended Chamberlain for my BSN and I started their NP program in 2015. I received notice many years ago that there was a balance on my account, I informed the rep that I received student loans and it was to be applied accordingly which I thought was resolved. I recently tried to get transcripts to continue my FNP program, my request was denied. After speaking to multiple reps including ***********************, I was told that my loan was not applied to the first semester but applied to the second semester which makes no sense that I was allowed to continue the following semester when they didnt apply it to the first. They said it was too late to now apply the school loans that I had. Now they are trying to collect on this old account and withholding my official transcripts which I also thought was illegal according to the student debt assistance act. *** made several calls and unable to get an answer. Ive emailed ***** MANY times, she said she has tried to reach me and I have no calls/voicemails from her. She also sent me an email saying she tried to call me and I sent her a screenshot confirming my phone number and showing her that I had absolutely NO missed calls that day! Wait times are great than an hour. I called yet again, after an 1.5 hr wait time I and was told there were options for me and that my transcript could be released but i would need to speak with a manager, I was told Id receive a call in 48 hours, nothing, called and emailed again todaynothing. This has been a nightmare! I had a loan and should not owe this bill and I NEED my transcripts!!

  Business Response

  Date: 05/30/2023

  May 30, 2023
  
  BBB of ******* & Northern ********
  **********************************************************************
  
  Re: **** (****) **********
  Case #: 20060399
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), *************** to your request dated May 15, 2023, regarding Chamberlain student, **** (****)**********.
  
  Chamberlain has reviewed Ms. *********** student account and elected to write-off the remainder of the balance. Additionally, Chamberlains policy has been updated so that students with an account balance may still obtain official school transcripts.  Phone call attempts to the student were made on May 19 and May 25, 2023, to provide the student with an update, however, the voicemail stated it was full and a message was unable to be left.
  
  Best Regards,
  
  ***************************
  Chamberlain Student Affairs

  Customer Answer

  Date: 05/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************