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Business Profile

Online Retailer

Normest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this online company on 11/18/23. I received the order 11/30/2023. Upon receipt of the order, I w as unhappy with the several of the products. I went to the website to initiate a return. I followed the instructions on the website, but was unable to select the products I wanted to return. The website promotes hassle-free returns! I have emailed the company (documentation attached below) and I have used the websites contact us form three times now in efforts to begin the return process. NO ONE from the company has reached out or responded to any methods of contact. I have even checked my spam and junk email. Please help.

  • Initial Complaint

    Date:12/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a key-chain on 11/7/23 as a birthday gift from ***************************************** after seeing an online ad. It arrived on the 11/21/23. By the time it arrived, the person I bought it for no longer needed a key-chain so I wanted to return it. It was never used. And it was actually only touched once by me when it initially arrived. So I went to their website and filled out the request for a return. Weeks later, no response. I filled it out again a week or so later, and again absolutely no response whatsoever from the company. I just now for the third time filled it out again but I honestly doubt I will get any response from NORMEST. Legitimate companies normally have some kind of response time in which they at least acknowledge your request for a return by emailing you. As I said, I have received nothing from them.I would like a full refund and a way to send this key-chain back and want nothing to do with this company anymore.

  • Initial Complaint

    Date:12/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the wallet on November 27, 2023 and received it on December 12, 2023. I decided to return the wallet-new in package-but there is nowhere on the website to initiate a return. I believe this is purposeful so that customers get frustrated and give up on returning items.

  • Initial Complaint

    Date:12/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an "on-line" order: Company Website **************************************** Order #: N22-156009 I purchased a Titanium wallet from Normest's website on Thursday, October 12, 2023 for $53.95. The wallet was delivered on Sunday, October 22, 2023. I decided to return the wallet because it did not suit my needs. I reviewed Normest's return policy and waited the recommended "14 days for the Return System to sync." On Tuesday, November 14, 2023 I sent a request via Normest's website explaining that I want to return the wallet. As of today (November 29, 2023) I have had no response to my numerous inquiries. I researched Normest on-line and found many complaints concerning there lack of response for assistance and returns, yet their website expressly states they honor returns and refunds.I understand the amount is minimal at best. My concern based on the reviews I have read on-line about Normest's lack of response is that they count on this so no one complains, but at some point they have to be held accountable. I will be filing complaints with the Better Business Bureau and other entities responsible for taking these complaints. Please feel free to contact me directly should you have any questions, etc."This is not about the money," more about their deceptive advertising, refund and warranty policies.PS: No business phone number available for Normest Complaint also filed with the ******** *************************** November 29,2023

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wallet from the company Normest on 11/26/2022. The total price was $66.10. The company claims to provide a lifetime warranty for the wallet."OUR LIFETIME WARRANTY COVERS:Manufacturing defects Failures or breakages that render part or all of your product to become non-functional"My wallet broke in October out of nowhere. I didn't do anything. I picked it up and 7 of the 8 screws had come loose, which led to the front plate falling off. Since it is broken, it can now no longer store the Apple Airtag, which is the primary feature of this wallet.My issue is, their customer service is not responding to my warranty claim. I submitted the warranty claim through their website right away once my wallet was broken. I sent a second message around the end of November. No one has responded and they are not honoring their warranty as they claim. Furthermore, there is nowhere for you to upload a picture as they instruct you to on the "Contact Us" page. I completed the fields that were available and submitted a claim. Again, no one has contacted me back and there is no phone number in order to reach anyone at the company.At this point, the business has not tried to resolve my problem, because no one has contacted me back. There is no alternative way to contact them.My order number is N22-34147.At this point I would like them to either replace the wallet as their warranty claims it will, or issue me a refund.

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wallet order Placed on September 23, 2023 at 12:30 am Description: AirTag Wallet - Aluminum - Money Clip / Matte Black Fulfilled September 25, 2023 Tracking Number: YT2326821272133120 Delivered Oct 05, 2023 02:01 pm I have sent email communications of 3 different occasions since October with no response. First end of October, and then 2 times in November in order to return the product and obtain a refund. However, they have not replied to any notification. Their website specifically states:OUR RETURN & REFUND POLICY All items shipped from Normest store can be returned within 45 days after delivery (meaning when you received your order). Further details to your case can be found below. Returns must be unused, in the state you received them, and in the original packaging.If you would like to start a return or exchange request of your non-defective unused item(s), please follow the steps below. RETURN REQUEST You can start a return request by logging in to your Online Account ??, or creating a new one using the same email used for your purchase, after that, select the item(s) you would like to return. NOTE:In general, a customer may be able to initiate a return for an order after the order status has been updated to "Delivered". It is possible that it may take between 7 to 14 days for the Return System to sync after the order status has been updated to "Delivered" depending on the shipping method and the location of the customer.My account to this day still states fulfilled which doesnt allow me to initiate a return and their constant lack of communication is unfit.

  • Initial Complaint

    Date:11/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business advertises a lifetime warranty on their products. My wallet seams busted and I have attempted to contact them multiple times and they have not responded.

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wallet from this business in January of 2023 for my husband. They advertise premium leather, easy returns, and a product warranty. It was $50 and when it arrived it seemed fine. About two months later it started just falling apart. I reached out to the company for a return or exchange and they will not respond. *** contacted them several times via the form on their website and they refuse to acknowledge me. *** also tried reaching out via DM on Instagram and no response there. They do not list a phone number or email address to contact. When I ****** them the internet is filled with folks that have also been scammed by this business. They turned off comments on all social media so there is not place to complain.

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 14th I purchased an item from Normest, the order # N22-149565, the item is a thin titanium wallet. The wallet is nice but I am unable to use it due to my fingers are arthritic. So, I decided to return the item. Now, I tried reaching out to Normest more than several times since I mailed the wallet back, but to no avail. There website mentions, ' contact us and we'll get back to you within 24 hours ', they haven't once tried to reach out to me via email, telephone or a simple reply. Thank you.******************************* ***************** ************

  • Initial Complaint

    Date:11/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased wallets and keychains valued at $180.00. Their website policy states that returns can be processed within 45 days of receipt and provides a form to fill out. Then they never respond. Please help with this return. I am attaching second attempt information.

Normest is NOT a BBB Accredited Business.

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