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Business Profile

Online Retailer

Normest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item: AirTag Wallet - Aluminum Money Clip / Matte Black Date of the transaction: 9/6/2022 Cost of the wallet: $57.33 Order number: N22-1958 The business claimed to have a lifetime warranty. And still lists this on their warranty page Normest products come with a no-hassle, no-rhetoric lifetime guarantee. The wallet broke a year after I purchased it. The AirTag holder will not stay together and multiple screws have fallen out (see photo). I tried to submit a warranty claim through their website twice and have not received any response. I also tried to DM them on Instagram but they did not respond.

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from ***************** on June 17, 2023. I purchased a black AirTag wallet that came with a warranty for quality I paid **** for the wallet which tore at the seams within a month I have sent five different emails to Normas with pictures and proof of purchase asking for a replacement. I have not received a replacement a call or even a return email.

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a Normest Leather AirTag wallet in November of 2022. The order number was N22-12395. I used the wallet only for a few of months, with very few items held in the actual wallet. A couple months ago, one of the seams ripped, leaving most of the wallet unusable. This was clearly a manufacturing defect due to the lack of items held in the wallet. The company Normest claims to have a lifetime warranty if the item was ordered through their site (in which mine was), all you have to do is provide some information on their site. I have since filed a warranty claim through their website twice, and have not received any communication back from them. I have tried to find a customer service email or phone number to contact, but there is not one in existence. Upon further research, I have found countless sites with hundreds of reviews having the same issue. The company clearly does not respect its consumer by claiming they provide means for refunds and warranty claims, but never gives the customer a reply. I am hoping this claim helps shed light on this mistreatment of hundreds of consumers. In terms of my case, I am hoping for a replacement wallet, or to at least get a refund for the $40 purchase that did not live up to its word.

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Air Tag wallet from ***************************************** on 1/25/2023 and the wallet started to fall apart after 6 months. I contacted them through their website with no response. I filed a dispute with my credit card company.

  • Initial Complaint

    Date:09/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a wallet from a Company Named Normest who are supposedly situated in ******* who guarantees a full refund if you are not satisfied with the product.I have been unable to get any response from them on how to return this product for a full refund.I have been unable to find either a phone number or e-mail address for them.Any help you can give me would be greatly appreciated.Regards ***************************.

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two wallets online from the company Normest. The first was purchased on 9/5/23 for $49.56. The ************* was purchased on 9/15/23 for $89.25. I decided I wanted to return the first wallet immediately after I received it. I sent them a request for a refund through their website the day after it was delivered on 9/14/23. I have received no response from them, and have since sent another request and reached out to them on Instagram. Upon further looking, they have no information about a location of their business, email, or phone number to contact them. The only thing I could find was that they are based on *********** ********** in their Instagram biography. However, I do not believe this because my product was shipped from out of the country. Their Instagram allows no comments so there is no way of knowing this company is a scam. Their marketing is great but the product is not of quality. I would like to return both wallets but there is absolutely no way of getting a response from them.

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two wallets.. both are incorrect items.. they sent the wrong items .They say hassle free returns but they make you go through a circuitous effort and still never provide a RMA or return instructions just a dead end.Its obvious they are lying about their return policy which as a prime inducement for making my purchase.I am also disputing the purchase with my credit card..

  • Initial Complaint

    Date:08/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 19 2023 ordered a wallet from Normest and it arrived on July 6. Bought this for son and he did not like it!!! Ive been trying to contact them for a return through email with no success!!! No contact phone number on their website

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their wallet fell apart shortly after purchase. For months I have tried contacting them, their website offers only contact through submitted warranty claim.NEVER REPLIED. Multiple attempt to contact. On their site when you give 1/5 stars, its not showing. You cannot see review that gave 1/5, this misleading customers.This is despicable business conduct.

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an AirTag wallet on July 3. Despite multiple emails for return there has been no response. Looked up BBB complaints and found many with the same.Terrible company - should be shut down.

Normest is NOT a BBB Accredited Business.

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