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Business Profile

Online Retailer

Normest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a graphite wallet and a "graphite" key ring from normest-store.com and there is no where on the website to locate a return address and they are not answering my questions..namely I want an address and a refund for buyiny two cheap products. One person emailed me back from ******************************* and said the airtags do not come with the 2 products I bought....I asked for a return not airtags. This transaction was on 5/3/23. My order numbers are: N22-107197 and N22-107196

  • Initial Complaint

    Date:05/03/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 12, 2023 I ordered a product from this company. At the top of their website they advertise hassle-free returns but there is NO WAY TO RETURN the product. Once receiving the product about a week after ordering, I tried to return it but their return feature on their website does not work. I submitted two contact forms requesting assistance with my return and have yet to receive a response. Many people have complained about this company FALSELY CLAIMING SOMEONE CAN RETURN A PRODUCT. My order number is N22-105168. Their website is still operational with the same return claims and should be shut down as this is a scam. I would still like a refund.

  • Initial Complaint

    Date:04/08/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wallet from this company online. Their website says ****** free returns which was one of the reasons I purchased the item. When it arrived, after over two weeks, the quality of the item was poor. It is very flimsy and not well made. I went to their site to return it and it says I cant return it until their website updates the status to delivered which could take up to 2 weeks. It has now been almost a month, and 5 attempts to contact them through the online form on their site, and it still shows the status as fulfilled with no option to initiate a return as described in the *** area of their site. There is no number to call and no one has gotten back to me, and the window for returns is 45 days. I dont want them to come back and say I missed the window when Ive been trying to contact them throughout.

  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a wallet from Normest, ORDER N22-94344 in the amount of $95.35. Received item and I was unhappy with the poor quality. Website doesnt not have an option for a refund as their refund policy suggests. No customer service number too call and no responses my email inquiry.

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Normest advertises that they have a warranty on their product. After considering the product I purchased two of a leather wallet. Within two weeks the stitching on one of the wallets has become undone. I have attempted to contact the company multiple times and do not receive a response.

  • Initial Complaint

    Date:03/26/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 wallets on 02/18/2023. They were delivered on 03/02/2023. The website states no-hassle returns. The policy states the Order History needs to read delivered before a return can be processed. That status never changes. There is no customer service to call. I used the Contact Form to request a return and refund for one of the wallets a week ago and have received no response. I have just found numerous similar complaints on Trustpilot about the lack of customer service and ********************** possibly being a sham company.

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed on order on 1/23/23 for one of the Normest wallets. Received confirmation that order was received, when it shipped, and a tracking number. I received the item on 2/8/23. Once opening the package I determined it was not what I expected. I went back to the site to initiate a return. The site instructed that you may have to wait **** days for the delivered status to link up with the Return System. The tracking shows delivered but on the order it still reflects Fulfilled. The return policy is below:OUR RETURN & REFUND POLICY All items shipped from Normest store can be returned within 45 days after delivery (meaning when you received your order). Further details to your case can be found below. Returns must be unused, in the state you received them, and in the original packaging.If you would like to start a return or exchange request of your non-defective unused item(s), please follow the steps below. RETURN REQUEST You can start a return request by logging in to your Online Account ??, or creating a new one using the same email used for your purchase, after that, select the item(s) you would like to return. NOTE:In general, a customer may be able to initiate a return for an order after the order status has been updated to "Delivered". It is possible that it may take between 7 to 14 days for the Return System to sync after the order status has been updated to "Delivered" depending on the shipping method and the location of the customer.I have sent messages through their directed process explaining my inability to execute a return but have received no correspondence from them. There is no other way to contact and it looks like even though they have a return policy, they are not honoring it.

  • Initial Complaint

    Date:02/26/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 11, 2022 I ordered a product from this company. At the top of their website they advertise hassle-free returns but there is NO WAY TO RETURN the product. Once receiving the product about a week after ordering, I tried to return it but their return feature on their website does not work. I then tried their chat feature and they did not respond. Then I tried a contact form and never received a response. I continued to request a return every week or two weeks with no response. This is my second attempt at submitting a complaint to the BBB because I heard nothing back from my initial complaint. Many people have complained about this company FALSELY CLAIMING SOMEONE CAN RETURN A PRODUCT. My order number is N22-22156. Their website is still operational with the same return claims and should be shut down for falsehoods. I would still like a refund.

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 1/4, I attempted to make a return after waiting the required 14 days after delivery and there is not an option in my account to begin a return. I submitted two requests using the contact form and I've not heard from the company, the first complaint was submitted a week ago. There is no working number for the business and no address or other contact information.

  • Initial Complaint

    Date:02/12/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a wallet online. Website promises hassle-free returns, but offers no ability/way to actually return a purchased product. CONTACT US, chat tools and emails -- are not answered. An FAQ article claims that it takes **** days for the order to change to "delivered" at which point the item can be returned via the website. That never happens. There is no phone number to call. Clearly this business down not have an actually policy of accepting/processing returns -- so the advertising is fraudulent and the business is not trustworthy.

Normest is NOT a BBB Accredited Business.

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