Complaints
This profile includes complaints for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 233 total complaints in the last 3 years.
- 79 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for valet parking ($23.50) at the ************** through ParkWhiz on 2/5/2024, less than 30 minutes prior to arriving. When we arrived at 10:15, right when our parking should have begun, there was no valet in sight where the online directions told us to go. We spoke to aquarium staff and they told us no one had showed up to valet that day. We had to secure parking a few blocks away and walk in the pouring rain. I escalated this to ParkWhiz the same day via their online support and requested a refund. I received an email back on 2/9 requesting my receipt for the parking I paid elsewhere, which has nothing to do with the service they offered and didnt provide. I replied back same day and have followed up twice (9/13 and 9/16) with no response. I have attached the receipt as well as pictures of where the valet should have been, but was not.
Business Response
Date: 02/23/2024
HI *****,
We are sorry for the inconvenience!
I do see that your request was taken care of by our Support team and you were issued a refund of $23.50 on Feb 22. While we release the funds immediately, it can take 3-5 days to hit your account.
Please let us know if there is anything else we can assist with.
Thank you,
The ParkWhiz Team
Customer Answer
Date: 02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The price listed and what they charge are wildly different. They charge at least double for any parking.Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
What was supposed to be a single charge of $26 ended up costing me over $130, as I was charged 5 times for this single transaction. I wouldn't be here if this issue weren't a pattern.I have been charged multiple times for a single session before. ParkWhiz' website seems to be intentionally broken, allowing users to make multiple charges without issuing any message to the user about the status of their purchase. Occasionally, it says there was an error processing the transaction, but the charge still goes through.ParkWhiz gets away with scamming customers under the guise of incompetence.Business Response
Date: 02/19/2024
Hi ********,
We are sorry for the inconvenience!
Unfortunately, from time to time there are glitches with software systems. We can assure you there is nothing intentional about this and we are not trying to scam anyone.
We do see that 4 of the 5 bookings of $26.49 from Feb 14th were refunded on Feb 16th for a total of $105.96 refunded to you. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
Please let us know if there is anything else we can assist with.
Thank you,
The ParkWhiz Team
Initial Complaint
Date:02/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged 8 times when trying to purchase parking, because their webpage kept saying that the payment did not go through. Were finally bought parking through the kiosk so were paid 9 times for 1 instance of parking. They provide no phone number or contact information, the refund form is only for a duplicate charge and doesnt let me provide multiple screenshots or parking codes.Business Response
Date: 02/14/2024
Hi *******,
We are so sorry for the inconvenience!
Thank you for providing the screenshots of your duplicate payments. We have gone ahead and refunded the 8 passes booked through the ParkWhiz app for a total of $33.60. While we release the funds immediately, it can take 3-5 days for it to hit your account.
If there is anything else we can assist you with, please let us know.
Thank you,
The ParkWhiz Team
Customer Answer
Date: 02/20/2024
Better Business Bureau:
I have not received a response from the vendor via BBB. However they have since issued a refund directly and I am satisfied.
Sincerely,
*************************Initial Complaint
Date:01/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the Ravens football game sunday 1/28/24. I paid for parking with parkwhiz upfront $34.44. The pass stated that we should exit by 6PM or 1 hour after the event ends. The game started at 3pm and normally takes 3.5 hrs to end. Game ended at 6:12. We went to garage and could not get gate to open until we paid an additional $12 at 6:37. I complained to Parkwhiz to no avail. Problem appears to be that Parkwhiz set gametime at 2pm instead of 3pm. This caused the garage to think that game ended at 5pm and we had until 6pm to exit resulting the extra fee. Parkwhiz is located in ******* central time zone. They incorrectly alerted the garage that game should end at 5 central std time which is 6 EST.Business Response
Date: 01/30/2024
Hi *****,
We apologize for the inconvenience!
Do you have a receipt or a screenshot of your bank statement showing the extra $12 paid. We have not heard of any other complaints with this same issue, so we need to follow our process and ask for proof of extra payment before we can refund anything.
Again, we apologize for the frustration and inconvenience.
We will be on the lookout for your reply.
Thank you,
The ParkWhiz Team
Customer Answer
Date: 01/30/2024
Complaint: 21214068
I am rejecting this response because:Here is the credit statement showing the parkwhiz and LAZ parking charges.
Sincerely,
*************************Business Response
Date: 02/01/2024
Hi *****,
Thank you for providing the requested receipt. We have refunded $12 back towards your original booking (receipt attached). While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
Please let us know if there is anything additional you need assistance with.
Thank you,
The ParkWhiz Team
Customer Answer
Date: 02/01/2024
Complaint: 21214068
I am rejecting this response because:I do not recognize the credit card number ending in ****. My card ends in 3085.
Sincerely,
*************************Customer Answer
Date: 02/01/2024
Complaint: 21214068
I am rejecting this response because: I am rejecting this response because:I do not recognize the credit card number ending in ****. My card ends in 3085.
Sincerely,
*************************Business Response
Date: 02/02/2024
Hi *****,
We refunded the $12 to the credit card you had on file tied to the email address you provided: ************** for your ParkWhiz account. This is the same email and card on file used for the original booking of $34.44 at the ************** in *********, **. We do not store additional credit card information and are only able to refund back to the original payment method.
Thank you,
The ParkWhiz Team
Customer Answer
Date: 02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased parking that was advertised as 24/7 parking with unlimited in and out access. The parking garage contacted me after the purchase and said it was actually not as advertised and would only be commuter parking. This is included in the screenshots. They told me I needed to reach out to the ParkWhiz to request a refund. I requested a refund from ParkWhiz on January 4th. I've gone back and forth with them over the phone and emails and still do not have the refund of $180. They keep coming up with new items they need to show I purchased parking. I've provided everything that was requested and still am not getting my refund.Business Response
Date: 01/25/2024
Hi ********,
We apologize for the inconvenience!
As we do not own or operate the lots or garages sometimes there can be miscommunications between the management company and our company who simply provides the parking services. It seems that is what happened with your pass you purchased.
Thank you for sending in all the information the agent requested - we understand your frustration and again apologize. I do see that your $180 was refunded to you on Jan 23. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
Please let us know if there is anything else we can assist with and again we apologize for the frustration and inconvenience.
Thank you,
The ParkWhiz Team
Initial Complaint
Date:01/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The site advertises the you will save a huge percentage by paying in advance. When I went to get my car they told me the amount would be $26 when I paid in advance I paid $40. This is deceiving and false that you will save money by pre paying.Business Response
Date: 01/25/2024
Hi ********,
We apologize for the inconvenience!
As we do not own or operate any of the lots or garages, we are unaware if management decides to change rates or have a different drive up rate than what they originally set it as (which is what you will see in the app). Because of this, there can often times be discrepancies between reserved and drive up rates.
If you paid the cheaper drive up price of $26 please kindly share your receipt or a screenshot of your bank statement showing that payment, and we will be happy to refund the original amount of $39.22.
Again, we apologize for the frustration and inconvenience.
Thank you,
The ParkWhiz Team
Customer Answer
Date: 01/29/2024
Complaint: 21183162
I am rejecting this response because: I had already paid up front the $40. I was not going to pay an additional $26. If you do not own and operate the garages and have control of charges you should not advertise falsely. I would like a refund and will no longer use services that are misleading.
Sincerely,
*******************************Business Response
Date: 01/30/2024
Hi ********,
We do not have control of the rates which is why there was a discrepancy. Sometimes the lots/garages change their rates without letting us know which is why you will sometimes see a different price. We are not intentionally misleading anyone.
With that, because you used the original parking pass, we went ahead and refunded you the difference of the price you pre-paid and the drive up price resulting in a $14 refund (see attached receipt). While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
Please let us know if there is anything additional we can assist with.
Thank you,
The ParkWhiz Team
Initial Complaint
Date:01/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased parking online for Lambough Field in ********* ** for 01/07/24 Followed directions to the address for the parking lot and verified the address with a local police officer that was directing traffic.I presented my pass to attendant, he said my pass was not valid, refused to even scan my pass, and after several minutes of arguing, he walked away and we had to search for other parking.This website is either a scam or the parking is not well managed .I am out over $100 and I expect you will make this right and refund my money.Business Response
Date: 01/18/2024
Hi *****,
We apologize for the inconvenience!
Unfortunately, we do not own or operate any parking locations - we simply contract with the management companies to provide listing services. Often attendants, who are not our employees, take matters into their own hands and make decisions like not allowing people to park which is unacceptable. We have let the owner of that lot know.
I do see that your original booking for $104.80 was refunded on January 14th. While we release those funds immediately, it can take up to 3-5 days to hit your account depending on your bank.
We do apologize again for the inconvenience as well as the frustration you experienced. If there is anything else we can assist with, please let us know.
Thank you,
The ParkWhiz Team
Customer Answer
Date: 01/25/2024
Better Business Bureau:
Refund was provided. Thank You for your Help. Ok to close case.Sincerely,
**********************;Initial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This parking app changed me for parking for the even I was going to, then upon arrival I was told by the associate that my parking pass is a scam. They wouldnt let me into the prepaid secure parking I purchased ahead of time. Upon reaching the business I was told that they cant refund me unless I provide a prof of another parking I purchased instead. I wasnt let into the parking lot and I dont buy another parking ***** just want the refund for the one they scammed me with because I wasnt able to use it. The business refused to refund me but I deserve my money back. They have cameras and proof that my QR code wasnt used because they werent able to scan it. Please help me get my refundInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is running a scam and sent me a letter pressuring me pay $90 for a parking ticket on an alleged private property that i was on 11/28/23. I know for a fact i have received no parking violations and i was not at that location that day or any other.Business Response
Date: 01/16/2024
Hi ******,
We are sorry for the inconvenience you are experiencing!
If you could send a copy of the letter you received we might be able to assist you in getting to the bottom of the issue. Parkwhiz does not send out letters like the one you received as we are not a citation or enforcement company. Also, looking on our system using your name and email I do not find any **************** anywhere around the timeframe you mentioned.
I can assure you we are not running a scam as this letter you received did not originate from our company.
Thank you,
The ParkWhiz Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.