Complaints

This profile includes complaints for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ParkWhiz

  500 W Madison St Chicago, IL 60661-4544

  
• 

  ParkWhiz

  500 W Madison St Ste 1000 Chicago, IL 60661-2559

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I secured a parking space from Park Whiz after searching online for Premium parking spots online, I had the choice of Park Whiz or another app. I went with Park Whiz because I thought I would have a good experience. I had a volunteer event in ***********, for Super Bowl Week on 2/8/2025 at 4:30PM, I went online, and I purchased a spot at a Premium Parking Location. I paid $42.50 as the app offered me a discount off the usual amount. I accepted and paid to secure a spot at 735 CAMP ST - P130 and I was given a parking pass #********* and it stated my driver's license would serve as a protection until 12AM the next day. When I returned my car was booted and I had to pay for the parking spot in addition to a $90 boot removal fee. When I contacted your customer service I was told I needed to reach out to the garage attendant because they were just a third party and could not do anything about it. I opened a case to fight it and I was told they never received any payment from Park Whiz. This is unfair. I was given the impression I had nothing to worry about. Now I ended up paying an additional $157.80 for a total of $200.30 for a parking spot. 

  

  Business Response

  Date: 02/27/2025

  Hi Velvet,
  
  I'm so sorry to hear about your poor experience. We do have standards in place for our operators, and our account managers are consistently working to ensure our locations meet those standards.
  
  We processed a refund for your parking pass on February 25. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
   
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
   
  The ParkWhiz Team
  

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22939565
  
  I am rejecting this response because:  I HAD TO PAY FOR THE BOOT UNFAIRLY.  IT'S NOT MY PROBLEM YA'LL HAVE ACCTING ISSUES.  PLEASE REFUND ALL OF MY MONEY OR AT LEAST THE BOOT. THAT WAS NOT IN MY BUDGET & I TRUSTED YOUR COMPANY TO STAND BY MY PARKING ARRANGEMENTS.  I WAS LEFT IN A DANGEROUS SITUATION ALONE WITH MY CAR BOOTED AT NIGHT. 
  
  Sincerely,
  
  Velvet *** *****

  

  Business Response

  Date: 03/10/2025

  Hi Velvet,
  
  Were sorry to hear about the trouble youve experienced.
  
  A member of our leadership team is currently reviewing your case and will respond with a resolution via the same email thread.
  
  Thank you for your patience and understanding while we work on resolving your issue.

  Customer Answer

  Date: 03/19/2025

  Complaint: 22939565
  
  I am rejecting this response because: I am not satisfied. It is not my fault they were having communication problems with Premium Parking. In all fairness Premium Parking did not get paid although I paid them in good faith. When they rejected my request to waive the fee and checked their records, they did not see anything, making me look like a law breaker and put in a dangerous position. I am serious about Park Whiz being held accountable. I am trying to peacefully resolve this by having them clear the boot fees. Im so serious that I have my lawyer ready to act if they dont take responsibility for this. It will cost them much more than the boot fees. Thank you.
  
  Sincerely,
  
  Velvet *** *****

  

  Business Response

  Date: 03/21/2025

  Hi Velvet,
  
  We have provided the final resolution in response to your open ticket. Please rest assured that the issue that caused this inconvenience has been resolved and will not occur again in the future.
  
  Thank you for your patience throughout this process. If you need any further assistance, please dont hesitate to reach out!
  
  The ParkWhiz Team

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did contact me promptly by e-mail with a resolution 
  
  Sincerely & Thank you,
  
  Velvet *** *****

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ParkWhiz charged both of my credit cards for one parking session. When asked for a refund they said they can't provide a refund in ****** only a credit. I will dispute with my credit card company. 

  

  Business Response

  Date: 02/11/2025

  Hi *******,
  
  We're sorry for the confusion and inconvenience. Our agent has replied to your original email and provided you with a full refund for the duplicate transaction. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
   
  Thank you,
   
  The ParkWhiz Team
  

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I picked up my car from a parking lot we booked on the Park Whiz app, parking from Dec *****. It was a sketchy place which we realized when we dropped off the car on Dec 25 early in the AM, and had no other option in order to catch a flight. When we picked up, was dark and raining. They had my car pulled up in an alley off the lot, and running, with the door open and no one around. We looked and couldn't find someone, so we got in and left. It wasn't until the next day when I realized they damaged my car and tried to cover it up with paint, which I have photos of. I went to the ** dealership to confirm this was paint or something that someone tried to cover up. I then went to the auto body shop for an estimate, which is included as well. I have text a few times with the parking lot, sent them images, etc. I asked for their email to email them the estimate, and the email didn't work. We spoke on the phone today, and he is claiming no responsibility, stating that had we pointed it out the night we picked up the car, they would take care of it. It was 1000% them that did this, as I rarely drive my car and there wasn't damage to it before. And they clearly know they did it because they tried to paint over it with matte black paint primer or something, which the auto body buffed off so we could see the damage underneath. Mind you the lot is billed as a 'valet' lot, so it was not me parking and moving my car around. Park Whiz continues to deny a refund for my parking, nor any help in getting correct management contact information nor an email address to help resolve the issue directly with Park **********. I don't see why I should pay Park Whiz, who gets a commission of the lot's money, for a service that damaged my car in the estimated amount of $2500-4500 (I have 3 estimates).

  

  Business Response

  Date: 02/11/2025

  Hi *********,
  
  We're sorry to hear about your poor experience. As per Parkwhiz Terms of Use,  we do not provide a parking service, operate parking locations, or otherwise accept custody of motor vehicles. Parking at any parking location is at your own risk and we accept no responsibility whatsoever regarding the safety of persons or property in the locations selected by you. It's best that you coordinate directly with Park AC *** about this issue through the phone number provided by our Customer Support.
  
  Unfortunately we are unable to process refund as the reservation has been redeemed.
  
  Again we apologize for the frustration and inconvenience.
   
  Thank you,
   
  The ParkWhiz Team

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22872002
  
  I am rejecting this response because:  I would like to know how much money Park Whiz received from the nearly $80 booking I booked on their app.  Nothing is for free, and of course some of it went to the parking lot that they support on their app, but a piece of it went to them.  I don't want to pay for any service 'which is using their app to book parking'. If they won't respect responsibility for the terrible providers on their app, then they should accept responsibility that I refuse to pay $$ for the service of not only using an app, but parking in a lot, where my car suffered over $2500 worth of damage.

  Nothing is for free, and Park Whiz made money off of my personal property damage and destruction.

  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 02/24/2025

  Hi *********,

  We apologize for the delay. As per recent update from our Dispute Resolution team, you have been refunded the amount you paid to Parkwhiz. We sincerely apologize again for the frustration and inconvenience caused.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22872002
  
  I am rejecting this response because: I have not been refunded anything; can you please get Park Whiz to provide proof of which date and where they refunded me the $$ for parking using their app?
  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 03/10/2025

  Hi *********,

  The bank has decided in your favor. However, we no longer have oversight of the refund turnaround time, as it is managed by the acquirer or the bank. Feel free to reach out to your bank for further information.

  Thank you,
   
  The ParkWhiz Team
  
  

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  Ok, noted that the money will now be refunded via my credit card. I will keep an eye out for that and only reach out if there are issues. Thank you very much. 
  

  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:01/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking in advance through Ticketmaster. Their hired staff scanned my QR code for the paid parking and stated I was good to pull forward. More than a month later I receive a bill from Parkwhiz stating I did not pay for my parking and are charging me parking (that I paid for) plus a $25.25 fee. They are flrefusing to accept my Ticketmaster payment detail that shows I paid the parking fee with my purchase of the tickets.

  

  Business Response

  Date: 01/16/2025

  Hi *****,
   
  We apologize for the inconvenience!
   
  We were unable to locate your support ticket about this. Kindly email us at ******************************* for immediate assistance.
   
  Thank you,
   
  The ParkWhiz Team

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased parking in a ******* garage for 3 days surrounding Christmas. Upon arrival our ** code did not work. The attendant let us in. However we were supposed to have in and our privileges throughout our time there, and the ** code did not work not even one time. Sometimes the garage attendants were nice and let us in, but other times they argued with us and said that we did not have in and our privileges. We contacted ParkWhiz customer service to ask for a new ** code to be issued and received no response. We ultimately ended up leaving the garage a day early because it was such a headache and we did not have reliable access to our car given the non-functional ** code. We have requested a refund for the final day of our parking since we could not use it but ParkWhiz has again not responded. It seems to be impossible to get in contact with them to resolve any issue.

  

  Business Response

  Date: 01/16/2025

  Hi *****,
   
  We apologize for the inconvenience!
   
  Our response times are slower than desired right now due to heavy volume. As discussed with one of our agents, we have provided you with a refund for the unused portion of your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
   
  Again we apologize for the frustration and inconvenience.
   
  Thank you,
   
  The ParkWhiz Team

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** M

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a parking lot on my way to *********** the 28th December. When I got there no parking lot was available and it wasn't possibly to canceled the reservation or getting the money back. Will never use this company again.

  

  Business Response

  Date: 12/31/2024

  Hi Arild,

  We apologize for the inconvenience!
  
  We were unable to locate your support ticket requesting a refund. Have you reached out to our support team about this? In order for us to process a refund, please fill out our Refund Request form by visiting ********************************************.
  
  Thank you,
  
  The ParkWhiz Team
  

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets to an Aztecs basketball game through stubhub and they offered to sell me tickets to the event, offered by ParkWhiz. The parking tickets were described as ******************** Lot and I purchased them. The parking is actually located in downtown *********, nowhere near ************, a completely different area of town. The seller or course knew this when they described them as ******************** Lot, so they are using deception to dupe customers.  

  

  Business Response

  Date: 12/31/2024

  Hi *****,

  We apologize for the confusion!
  
  Unfortunately, passes purchased from websites like TicketsCenter, Seatgeek, Stubhub, or Vivid Seats are likely resold to you at an enormously inflated rate over the actual value. ParkWhiz Terms of Service are null and void for any passes purchased through a reselling site, and in case you experience an issue with your pass, youll need to reach out directly to the service through which you transacted to seek a refund/reimbursement, as ParkWhiz is not liable for these sales.
  
  Although we do not condone this, we lack control over the activities of resellers on external websites. We apologize once more for any inconvenience or confusion this may cause.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer Answer

  Date: 01/01/2025

   
  Complaint: 22738067
  
  I am rejecting this response because:
  

  The response addresses the cost of parking and my complaint is not about the cost. It is about the deception of parkwhiz in representing the parking as being ************************ (see original attachment) when they are actually downtown, miles away from ************. This is fraud perpetuated by parkwhiz and they used stubhub to facilitate their fraud. A form response about fees is inadequate. There should be consequences for profiting from this deceptive and intentionally dishonest practice. 

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 01/16/2025

  Hi *****,
  
  Parkwhiz is not responsible for the information posted by resellers on other sites. We can only validate the information listed on our platform, as it comes directly from the parking operators themselves.
  
  Unfortunately, since your payment was not made through us, you would need to reach out to StubHub for your refund request.
  
  Again we apologize for this misfortune and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I reluctantly accept it. As a consumer, I dont know how the park whiz hustle works. Park whiz is saying that, although they benefit from it, they arent involved in perpetrating it. I suppose thats feasible. I would posit that a business with integrity would be motivated to stop it rather than continuing to benefit from ill gotten gains while shirking responsibility. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: parking pass number 193831440:I purchased a parking pass from ParkWhiz for $11.25 through Ticketmaster to park for the Nutcracker Ballet on 12/20/24 in **********. The pass was supposed to be good for 5pm-midnight. We arrived at 6pm. When we exited the lot at 9:30pm, the exit ticket machine would not accept the ** code. We ended up having to pay cash. Note we did not have an oversized car, nor did we stay past the designated hours. I request a refund of the $11.25 for the parking pass I paid for but did not receive.

  

  Business Response

  Date: 12/31/2024

  Hi *********,

  We apologize for the inconvenience!
  
  We were unable to locate your support ticket requesting a refund. Have you reached out to our support team about this? In order for us to process a refund, please fill out our Refund Request form by visiting ********************************************.
  
  Thank you,
  
  The ParkWhiz Team
  

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22717272
  
  I am rejecting this response because:

  on the evening of December 20, I filed a complaint via the ParkWhiz online portal, which has support ticket number ******.     A few days later, I received an email from ParkWhiz Employee, ****** *., which  I replied to immediately.    Neither ****** *., nor anyone else at ParkWhiz, has gotten back to me.   In addition, it is frustrating that you claim that you cannot find the support ticket number when obviously your employee ****** has it.  I would like a refund of my $11.25 please.  See attached emails from ******, including the support ticket number. 

  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 01/15/2025

  Hi *********,
  

  We apologize for the delay. Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, Ticketmaster refunds are currently up to 30 business days to reach your account.
   
  Again we apologize for the frustration and inconvenience.
   
  Thank you,
   
  The ParkWhiz Team
  

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:12/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought parking pass from ParkWhiz for a show at ************* in ******. ************* was listed on the parting pass and then when I went to address of parking pass it was 5.8 miles from the venue. This costs me $53 and when I tried to get a refund they said they would give me a 10 percent promo for next time I use their services for parking. I did not discover it was so far from the venue ************* at ***************** until I was there and found that it was that far away!!!  

  

  Business Response

  Date: 12/30/2024

  Hi ********,

  We apologize for the confusion!
  
  It looks like you purchased this pass from a third-party website. Unfortunately, passes purchased from websites like TicketsCenter, Seatgeek, Stubhub, or Vivid Seats are likely resold to you at an enormously inflated rate over the actual value. ParkWhiz Terms of Service are null and void for any passes purchased through a reselling site, and in case you experience an issue with your pass, youll need to reach out directly to the service through which you transacted to seek a refund/reimbursement, as ParkWhiz is not liable for these sales.
  
  Although we do not condone this, we lack control over the activities of resellers on external websites. We apologize once more for any inconvenience or confusion this may cause.
  
  Thank you,
  
  The ParkWhiz Team
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked this parking near the opera through ParkWhiz on 11/02/24 and paid $20.14 (parking pass #*********). When I got to the parking, the attendant rudely informed me that there is no space and the fact that I had a prepaid reservation is not a guarantee of getting a space. He offered no apologies or ways of remedying the ********** a result, I had to drive around looking for parking, which made me late to the opera, and we had to sit the first act (out of two) out because they don't admit latecomers to the auditorium. Moreover, I paid $48 for the new parking, as opposed to the $20 I was supposed to pay for the reserved one.I sent ParkWhiz a request to remedy this problem on 11/3/24. They created a ticket for it but didn't get back to me. On 11/16/24, I followed up on the ticket, and received an email from ParkWhiz asking to confirm the parking location. I have not heard from ParkWhiz since.I would appreciate your assistance in resolving this matter. Ideally, I would like to at least get a $48 refund that I spent for parking.

  

  Business Response

  Date: 12/13/2024

  Hi Fanit,

  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email on Dec 3 and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team