Complaints
This profile includes complaints for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 232 total complaints in the last 3 years.
- 81 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Park whiz used the card on file to charge me for parking at a location I was nowhere near. I tried to contact support and instead of reading my complaint they gave a canned response telling me to use a form that is in no way related to the issue.
Business Response
Date: 12/03/2024
Hi *******,
We apologize for the inconvenience!
Our response times are slower than desired right now due to heavy volume. We have provided you with a full refund on Nov 29. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
Again we apologize for the inconvenience and confusion this has caused.
Thank you,
The ParkWhiz TeamCustomer Answer
Date: 12/04/2024
Complaint: 22611345
I am rejecting this response because:they need to put into place an easier and more efficient way for customers to communicate to them about fraudulent charges. This business is shady and predatory and will continue this behavior unless forced to change. It is entirely unacceptable that my first complaint was brushed off and I was told to use the refund form when the refund form does not have this issue as an option. It shows that your CS **** dont know whats in the form or dont read the complaints or both.
Until they implement such a communication path I will not be satisfied.
Sincerely,
******* *******Business Response
Date: 12/13/2024
Hi *******,
We understand your frustration and sincerely apologize that our service did not meet your expectations. Rest assured that your feedback will be taken into consideration for future improvements to better our product and services.
Again we apologize for the inconvenience.
The ParkWhiz TeamInitial Complaint
Date:11/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
used parking nov 6 2024 *************** after leaving tried to remove my credit card information but no help from app or toll free numberBusiness Response
Date: 11/12/2024
Hi ******,
We apologize for the inconvenience. This is to confirm that you do not have any card details or payment information saved in your account. Kindly see attachment for reference.
Thank you,
The ParkWhiz TeamInitial Complaint
Date:11/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I previously booked parking through ParkWhiz for an event in ************ on August 11th & August 12th 2023. I have successfully used ParkWhiz services 11 times. Occasionally I pay more for the convenience of knowing where I will be parking when I get to an event vs. finding a spot on arrival. ParkWhiz offers parking for events (concerts, sporting events, etc) or parking by selecting specific time frames. For the **** events in ************ I chose parking BY EVENT because I had never attended & had no idea what the length of the events would be. When I have done the same for concerts & sporting events, the time leaving has NEVER been an issue. Imagine my surprise when months later I received bills for leaving a parking lot past time. I left the lot both nights as soon as the event concluded. I REFUSE to pay triple( or more ) what my reserved spot reserved SPECIFICALLY FOR THE EVENTS cost me. I now have debt collectors calling demanding payment. This needs to be wiped clean & I need to not be contacted for this again.Business Response
Date: 11/12/2024
Hi ******,
We apologize for the inconvenience! We are unable to locate any support ticket concerning this issue. Kindly send us an email at ******************************* so we can assist you.
Thank you,
The ParkWhiz TeamInitial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 2, 2024 i bought a reserved parking spot at ***************** in ********* *********. i bought it through ******** but its through Parkwhiz. I was told my the music city center that they do not do reservations for parking and that the address that Parkwhiz gave was not correct. I called customer service to speak with a supervisor and they did not allow me to speak with someone higher up and they are not allowing me a refund.Business Response
Date: 11/05/2024
Hi ****,
We apologize for the confusion!
It looks like you purchased this pass from a third-party website. Unfortunately, passes purchased from websites like TicketsCenter, Seatgeek, Stubhub, GoTickets or Vivid Seats are likely resold to you at an enormously inflated rate over the actual value. ParkWhiz Terms of Service are null and void for any passes purchased through a reselling site, and in case you experience an issue with your pass, youll need to reach out directly to the service through which you transacted to seek a refund/reimbursement, as ParkWhiz is not liable for these sales.
Although we do not condone this, we lack control over the activities of resellers on external websites. We apologize once more for any inconvenience or confusion this may cause.
Thank you,
The ParkWhiz TeamInitial Complaint
Date:11/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Took my money for parking and the garage closed and locked when I came back to get my car. Absolute scam.Business Response
Date: 11/05/2024
Hi *****,
We apologize for the inconvenience!
We were unable to locate your support ticket requesting a refund. Have you reached out to our support team about this? In order for us to process a refund, please fill out our Refund Request form by visiting ********************************************.
Thank you,
The ParkWhiz TeamInitial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid ParkWhiz $22 to reserve a parking space at ****************** (*****************). When I got there my reservation wasnt on their system but the attendant told me to leave the car and it would be there when I got back. Three hours later I go to get my car and he wouldnt allow me to retrieve it until I paid $60 more. I finally had to pay and the customer service *** at ******* Whiz told me she would investigate and refund me. Today I was refunded the original $22 and given a $37 credit on park whiz but I have zero intention of ever using their service again as I dont trust that the payment will go through.Business Response
Date: 11/05/2024
Hi ********,
We're sorry to hear about your poor experience. Unfortunately, we're unable to issue a refund for a payment not made into our system. To clarify, ParkWhiz does not own nor operate any parking locations. We simply serve as a listing service for the providers.
I recommend reaching out to the garage management for your request as we have already refunded your booking in full on Oct 28, 2024.
Again we apologize for the frustration and inconvenience.
Thank you,
The ParkWhiz TeamCustomer Answer
Date: 11/06/2024
Complaint: 22484694
I am rejecting this response because: When I was on the phone with Park Whiz the day of the incident, they instructed me to pay the parking garage and they would REPAY ME IN FULL or I wouldn't have paid. They have refunded me the money I paid them and given me a little more than half of what I paid the parking garage AS A CREDIT-- I do not want a credit with this business as I do not intend to ever use them again because of my experience this time. I also do not frequently use private parking garages so such a credit is totally useless to me. THEY (PARK WHIZ) were supposed to send my payment to the parking garage and they DID NOT, causing me to have to pay to retrieve my vehicle, therefore they are liable for the ENTIRE PRICE of my parking fees. NOT as a credit.
Sincerely,
******** *******Business Response
Date: 11/11/2024
Hello ********,
Apparently we did not receive your license plate to confirm your booking, this is the reason why the attendant was unable to locate it in their system and you were charged the regular drive-up rate. Please know that Parkwhiz and garage rates differ, therefore we are unable to process refund for payments not made through us.
Going forward, kindly follow the instructions on the pass to validate your pre-paid parking reservation and avoid double payment.Apologies again for the inconvenience this time around.
Thank you,
The ParkWhiz TeamInitial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Despite never opening an account with the company, I am receiving daily emails regarding booking made against my email address, It looks like a scam or a phishing campaign, so I don't want to click on any links, but the emails are coming from seemingly legitimate email address ******************************* I have attempted to contact the company through their support portal, but they insist on me opening an account to progress the complaint which is not something I want to do. I don't want to have anything to do with this company I live in ** and have not been to *** at any point in my life, nor do I wish to.Business Response
Date: 11/05/2024
Hi Sylwester,
We apologize for the inconvenience! Our Customer Support have sent you further instructions to complete the request for account deletion. Kindly check your inbox and confirm this request.
The ParkWhiz Team
Customer Answer
Date: 11/08/2024
Complaint: 22484590
I am rejecting this response because: While thy have notified that the accoutn has been deleted i am now receiving further messages form waht seems to be their partner company ************************** asking me to confirm deletion of the accoutn which i am unable to do as it requires me to log in with parkwhiz account details which i have never had in the first place as i never opened an account with **********************.
Sincerely,
********* *********Business Response
Date: 11/11/2024
Hello Sylwester,
We apologize for the confusion. We've sent you an instruction on Nov 5 on how to go about confirming your deletion request. You would need to log in with your current email address and a default password included on the message.
Please let us know if you encounter any issues.
Thank you,
The ParkWhiz TeamCustomer Answer
Date: 11/12/2024
Complaint: 22484590
I am rejecting this response because: i have located the email in question which was delivered on the 6th not 5th like you indicated and the password provided in the email doesn not allow me to log in to *************************************************** which is the domain you indicate i need to log into to request accoutn deletion. why in h*** am i required to do that anyhow i didnt as for this accoutn I didnt open in why are you pushing the closure activities to me its your god **** system, you allowed for this fraudulent accoutn creation, you sort this $#!+ out.
Sincerely,
********* *********Business Response
Date: 11/19/2024
Hi Sylwester,
Unfortunately there is no other way to delete the account without your confirmation. We have already provided you with a default password to use which works fine as of writing. Please try again and check your inbox for email from ************************************** click the link provided on the email and log in using the same credentials to complete the request.
Again we apologize for the frustration and inconvenience.
Thank you,
The ParkWhiz TeamInitial Complaint
Date:10/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Full email available - I could not post it here. Parking was prepaid and lot was not clearly marked as such. There was NO address visible and did not want to risk getting towed. They can very well issue a refund but chose a credit for which Inwill never be able to use.Business Response
Date: 10/24/2024
Hi *****,
We apologize for the inconvenience!
Our response times are slower than desired right now due to heavy volume. We have replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
Again we apologize for the frustration and inconvenience.
Thank you,
The ParkWhiz TeamCustomer Answer
Date: 10/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:10/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint regarding a parking reservation I made months in advance, which has now been unfairly canceled less than 10 days before the event.Cancellation and Price Hike: I made my original booking 5 months ago, and it has been canceled without justification. However, the same parking lot is now reselling the spots at three times the price ($75).Prepaid Pass Misrepresentation: Your website claimed prepaid passes were no longer available, but I was able to book a new pass for $75. This contradicts Parkwhiz claim that prepaid parking is not available.Business Response
Date: 10/28/2024
Hi Edison,
We apologize for the inconvenience! ParkWhiz does not own nor operate any parking locations. We simply serve as a listing service for the providers. Pricing and availability are all set by the management at the facility.
We have made the necessary adjustments to your account and applied account credit for the difference valid for an entire year.
Again we apologize for the frustration and inconvenience.
Thank you,
The ParkWhiz TeamInitial Complaint
Date:10/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 10, 2024, I paid $54.22 to ParkWhiz for parking in **, ** and, upon arriving at my scheduled arrival time, found that this garage does not exist at the stated address. I emailed ParkWhiz immediately and to date, they have refused a refund. I am seeking a full refund to the original form of payment. I also desire my ParkWhiz account and all of my personal information to be deleted from ParkWhiz databases.Business Response
Date: 10/28/2024
Hi ******,
We apologize for the inconvenience!
Our response times are slower than desired right now due to heavy volume. Our agent has provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
Again we apologize for the frustration and inconvenience.
Thank you,
The ParkWhiz TeamCustomer Answer
Date: 10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****
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