Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Seasons Heating, Air Conditioning, Plumbing & Electric has 15 locations, listed below.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
• 

  Regional Plumbing Heating and Air

  653 Axe Ave Valparaiso, IN 46383

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  6241 Northwind Parkway Hobart, IN 46342

  
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  Merts Heating & Air Conditioning

  3102 Louis Sherman Dr Steger, IL 60475

  
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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  220 E lake St. 302 Addison, IL 60101

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water heater repair / Gas Control Valve replacement:The incorrect part was installed. The service tech also notes this on Invoice 1-5365749. The water heater is working, but it has a safety and efficiency issue due to improper part installation.The gas control valve has a longer stem than the original part. This causes the burner to be installed off-center.1. The burner heats unevenly, putting more heat in front, closer to the gas control valve.2. The burner is not connected to the supporting bracket inside; therefore, it is not secured in place.3. The gas piping is black steel pipe (rigid). As the gas control valve is not at the same location as before, there is a bending stress introduced into the gas supply piping.Contacted their customer support twice (on 6/25/25 and 6/26/25). Both times, they told me that they would forward this issue to someone, and they would contact me. This hasn't happened.I offered them the following options:1. To provide adequate repairs within a reasonable time. 2. Full refund of $975, so I can hire another contractor to properly repair my water heater.3. Get the licensing and safety authorities involved, due to the fire hazard.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a central air conditioner in May 2021 and in July 2023 it needed Freon, 2 lbs. And now it needs 4 lbs. of Freon 2 years later in 2025. They want to charge me ******* to add *****! I want a new air conditioner because I feel like they sold me a lemon. New units shouldnt need it that soon. Can somebody please help me out? It is defective!!!

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this to our attention. Weve since resolved the issue and ensured the system is operating properly. We kindly ask that this review be removed, as it no longer reflects the current situation.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/24/25 had no hot water. Gas control box blinked 3x indicating a problem with the draft pressure switch that can be caused by various issues including a blocked tube and/or vent. After attempting to troubleshoot the situation, my kids then admitted they might have thrown some rocks in the pipeI called four seasons and ********** came 5/25/25. We told him right away that our kids might have thrown rocks in the pipes and asked him to check. We let him do his job. What he told us and what was indicated in the invoice we were given, he confirmed that the vent was clear and that we need a new blower, but because our water heater is 8 years old, its better to get a new water heater instead. We listened to the professional and went with a new water heater Next day, 5/26/25, a different team came out to replace the water heater that was deemed faulty. After a few hours, the BRAND NEW water heater is installed & NOT working! What do they do next? They cut into the *** pipe thats connected to the exterior of the home (yes, the same one I told the first tech) & find over 50 rocks inside, despite him reporting the vent was clear. This is obviously the reason why neither water heater was functioning properly because once the rocks were cleared and pipes reconnected, it worked!We were dismissed by the first ********** about our kids potentially throwing rocks in the pipe, but the the error code that also indicated a blockage was dismissed, however scam/fraud committed is that the ********** also FALSIFIED his report by documenting vents were clear and pushed a new and more expensive product despite the team the next day finding out that the vents were in fact not clear.Why were the pipes looked at AFTER the new water heater was installed and not with our old one? It was the last thing checked, yet least invasive thing to do. This could have been avoided if we or the error code were listened to.Invoices are attached. Ironically 2nd one was left empty notes.

  

  Business Response

  Date: 07/08/2025

  Thank you for reaching out and sharing the full details of your experience. We understand your frustration, and after reviewing the situation and invoices, we can see how this could have been avoided with a more thorough initial inspection.
  While the technician did not find any visible blockage at the time of service, its clear in hindsight that the vent obstruction was the root cause of the issue. We regret that this wasnt identified sooner, which ultimately led to the replacement of your water heater.
  As a gesture of goodwill, and in acknowledgment that the outcome could have been better handled, we are adjusting your total cost. The line repair would have been $1,516. Since you've already paid $2,301.50, we will be refunding the difference of $785.50 and waiving the remaining balance of $2,301.50.
  We appreciate your patience and your willingness to explain the situation. Please let us know if theres anything else we can assist with.
  
  

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not getting what was promised when purchasing Air and furnace

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this to our attention. Weve since resolved the issue and have scheduled customer in to install the humidifier free of charge. We kindly ask that this review be removed, as it no longer reflects the current situation.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/9/2025 we signed a contract with 4 Seasons for installation of a new AC unit and paid full $14,537. During the "same-day installation," the crew caused property damage summing $1174.99 (concrete pad replacement, wall repair and repainting, AC aluminum tape). Two issues persist: 1) our AC unit does not effectively cool our home and runs continuously, and 4 seasons continues to tell us it is "operating normally" and 2) customer service has repeatedly told me my reimbursement claim will be finalized in ***** hours, but at 6/23/2025, 20 days later (13 business days later) there is still no communication on resolution or reimbursement. We are also now requesting an reimbursement of $419.85 to cover 3 years of maintenance that will be voided from our warranty since we will no longer allow 4 seasons to work on our property or appliances. The total reimbursement requested as of 6/23/2025 is $1594.84 and we will also pursue reimbursement for the cost of the next maintenance company, should they find that there were any issues with installation or function at the next appointment.

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this to our attention. We are actively working with the customer to resolve the issue and will respond once we come to a resolution.

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just purchased an almost 20k furnace and **. Installation has taken 5 days and the ** still is not functioning. No tech that they have sent out has been able to fix it. No calls from a supervisor. Guy who sold us the system missing in action. AI answering the phone when I call for help. Just stopped payment on the credit card. I do not know what else to do. Please help. Out $20k, no air conditioning, nobody helping at Four Seasonss.

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this to our attention. Weve since resolved the issue and ensured the system is operating properly. We kindly ask that this review be removed, as it no longer reflects the current situation.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, June 19, 2025, we set up an appointment with Four Seasons Heating and Air Conditioning between 2pm-6pm for warranty air conditioner check. At 4:02pm I received a text saying "we're on our way". I left my home at *************** , 6 blocks away and was to my way to my daughter's house at ****************** in about 2-3 minutes. My daughter and I sat in her living room looking out the front window until approximately 5:15 pm at which time I received a call from Four Seasons customer service informing me that a technician was onsite. I was then instructed to go out and look for the tech. I went out on the porch and looked north and south and no truck or tech was in sight. I even went to the alley to see if he was there instead and no one was there. I told customer service that no one was here, rang the door bell or knocked on the door. My daughter and I saw no one approach the house. **************** stated that the tech continued on his route because no one was home. At no time did my daughter and I stop watching for the technician or his truck and at no time did either of us see anyone in the area. As a result the appointment was rescheduled to July 2nd. This work needs to be completed before July 16th in order for her warranty to remain in force. I do not understand why the work could not be done at the time it was scheduled for and we on the premises for the entire time watching and waiting. If the technician was ever on sight we would have seen him and the customer service department tried to make it sound as if it was our fault.

  

  Business Response

  Date: 06/30/2025

  We appreciate you taking the time to share your experience regarding the scheduled appointment on June 19. We understand how important this service is, especially given the upcoming warranty deadline, and we recognize the effort you and your daughter made to be present and attentive during the scheduled window. It's clear that you were prepared and fully expecting the technicians arrival. We understand how frustrating it can be when expectations and outcomes dont align, especially when theres urgency involved. To ensure the warranty service is completed in time, the appointment has been rescheduled for July 2. When the time permits, we would like to discuss this matter further. Give our *********** team a call at *********************

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/11/25 $1300 The business was called out because I thought my air conditioner unit was low on Freon because the line was frozen. A technician came out cleaned the unit and diagnosed we needed several parts when asked if Freon was low technician said he was pretty sure the parts were the issue. After finding out Thier warranty is misleading and arguing with them over this I decided to take a leap of faith. Today 6/12/25 the pipe is still freezing so this technician went right inside our house and checked the coil- that was not done initially. The coil was frozen and caked with dirt which is a major issue and pretty much makes the unit unfixable along with the unit being 2 1/2 lbs low on Freon. Had this diagnosis been done the 1st time we would have not spent any money on our unit. The technician said when wrongly diagnosed the company puts old parts back on and gives our money back. When I called customer service they said they could not substantiate that. I am disabled and on a fixed income, this was all explained to them and all they kept trying to do is sell me more services. I would not recommend this company for any repairs. Now I have to sit in a hot house being diabetic Along with my disabled sister and my toddler grandchildren.- this they were made very clearly of. I am seeking a refund and an apology for a misdiagnosis.

  

  Business Response

  Date: 06/25/2025

  We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.

  Customer Answer

  Date: 06/25/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23460968, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Rocco Russell

• Initial Complaint

  Date:06/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to provide proper estimate with price breakdown. I have been asking for 3 weeks for an estimate no one calls back

  

  Business Response

  Date: 06/18/2025

  Thank you for bringing this to our attention. We sincerely apologize for the delay and frustration you've experienced. Unfortunately, we are unable to locate your account based on the information provided in your message.
  To assist you further and provide the estimate you’ve been requesting, please contact our Client Care Team at 708-496-4400 ext. 5050 or email us directly at [email protected] with your full name, address, and a preferred contact number.
  We are committed to resolving this promptly and appreciate the opportunity to make things right.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ********** Mini Split air conditioning system installed by Four Seasons on May 20th, 2021.The pump and drainage system on one of the three units installed was installed incorrectly in several ways. It was not attached to the wall at first, not attached correctly, the pump installed was too small for the system, the drainage line was too small for the system, there were too many corners for the tube to drain correctly and there was a "massive kink" in the drainage line when originally installed that caused the pump to repeatedly be overworked and fail. None of this information was provided to me at the time of the install, but bit by bit by many technicians in the intervening years who came to attempt to fix the system. They were never able to do so and so the system never worked properly yet was paid for by me because I did not know that. Technicians had to come multiple times within the first 5 days of installation including the day after installation to try to fix the problem. They had to come at least nine times to attempt to fix the installation problem that was finally diagnosed correctly only on 6/3/25. The idea that there is a one-year warranty on the pump is unrelated to the complaint that a functioning system was never installed. All of this time passed because I was repeatedly told by technicians the problem, which they all said was due to improper installation, was fixed and then subsequent technicians informed me that it was not. Four Seasons is now unwilling to fix the failed installation without large additional charges. I would like Four Seasons to either refund me for never completing the job or to finish the installation job they never successfully completed.Please let me know what other information would be needed.

  

  Business Response

  Date: 06/18/2025

  We have received the customer’s complaint and have thoroughly reviewed their concerns. A resolution has been reached, and a release letter was sent on 6/10. Follow-up messages were left on 6/17 and 6/18 in an effort to schedule the customer for the agreed-upon repairs. We remain available and ready to move forward as soon as we hear back.