Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Seasons Heating, Air Conditioning, Plumbing & Electric has 15 locations, listed below.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
• 

  Regional Plumbing Heating and Air

  653 Axe Ave Valparaiso, IN 46383

  
• 

  NWI Generator

  1131 Breuckman Dr Crown Point, IN 46307

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  6241 Northwind Parkway Hobart, IN 46342

  
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  Regional Plumbing Heating & Air - Michigan City

  301 W US Highway 20 Ste 6 Michigan City, IN 46360

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman came out told me the size of AC unit I paid a lot of money out for this unit and the system run ***** hours a day on hot days Ive had four seasons heating and cooling out numerous times till about October or November when we couldnt tell if it was fixed now this year its still going on and I had another company come out to tell me the unit they put in was the wrong size and I made a appointment with four seasons again and they never showed for appointment

  

  Business Response

  Date: 07/11/2025

  Weve received your complaint and want to apologize for the ongoing issues with your AC system, including the missed appointment and concerns about the unit size.
  
  Our team is actively reviewing your case and will follow up to work toward a resolution. Thank you for your patience as we work to make this right.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23532103
  
  I am rejecting this response because:
  It has taking a year of losing money and paying another company to tell me the truth about the issue and four seasons is just dragging there feet instead of coming and replacing the unit with the correct size unit 
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/18/2025

  We understand your continued frustration and want to assure you that we are still actively working with you to address this matter. Our team is reviewing all information and will provide an update as soon as possible. We appreciate your patience as we work toward a resolution.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23532103
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  they are not doing anything to fix the problem I had to pay another company to tell me the truth and I attached a copy of there report stating the ** unit is undersized for the heat load of the house 

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water heater repair / Gas Control Valve replacement:The incorrect part was installed. The service tech also notes this on Invoice 1-5365749. The water heater is working, but it has a safety and efficiency issue due to improper part installation.The gas control valve has a longer stem than the original part. This causes the burner to be installed off-center.1. The burner heats unevenly, putting more heat in front, closer to the gas control valve.2. The burner is not connected to the supporting bracket inside; therefore, it is not secured in place.3. The gas piping is black steel pipe (rigid). As the gas control valve is not at the same location as before, there is a bending stress introduced into the gas supply piping.Contacted their customer support twice (on 6/25/25 and 6/26/25). Both times, they told me that they would forward this issue to someone, and they would contact me. This hasn't happened.I offered them the following options:1. To provide adequate repairs within a reasonable time. 2. Full refund of $975, so I can hire another contractor to properly repair my water heater.3. Get the licensing and safety authorities involved, due to the fire hazard.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, I contacted 4 seasons about a slow leak. They advised the basement needed a lot of work and was done by Parkside Restoration. Because my house is currently be remodeled to be handicapped accessible, they went in the basement. . It was HORRENDOUS! The contractor states the main sewer line was not repaired. I reached out to ******** and was advised 4 Seasons was to send the plumber for the main sewer line. No one came ******* 4 Seasons takes pictures of all the work, however I called and asked for the pictures and keep getting the run around. That's because they don't have them because they didn't do the job even though I overpaid them,Had I not been changing my house, I would never know that they charged me for work not done.I want my money back. I am a handicapped senior with no money to give any business. I trusted 4 seasons because I thought they were a reputable company.

  

  Business Response

  Date: 07/09/2025

  We are in receipt of the complaint submitted by Ms. ***** ****** regarding service issues related to her basement plumbing and restoration work.
  Please be advised that our team is currently reviewing the matter internally. We will be following up with the customer directly and will provide updates once we have reached a resolution.
  We take these concerns seriously and are committed to resolving them as quickly and fairly as possible. Thank you!

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23523642
  
  I am rejecting this response because:  I had to pay again $2200 for work they stated they did.  I want to see the pictures of what they did 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/17/2025

  We have reviewed your concerns and confirmed that the work we performed was completed as agreed. At this time, we will not be offering any refund.
  If you have documentation or findings from another company that contradict this, please feel free to forward those to us by email for further review.
  Additionally, we will be emailing you the photos taken by our technician during the service call on 7/15 for your reference.
  We appreciate your time and the opportunity to address this matter

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23523642
  
  I am rejecting this response because: No 2 guys came to my home and did any work in the crawl space.  I was advised **** and someone can be tracked through a camera in the truck and GPS
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a central air conditioner in May 2021 and in July 2023 it needed Freon, 2 lbs. And now it needs 4 lbs. of Freon 2 years later in 2025. They want to charge me ******* to add *****! I want a new air conditioner because I feel like they sold me a lemon. New units shouldnt need it that soon. Can somebody please help me out? It is defective!!!

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this to our attention. Weve since resolved the issue and ensured the system is operating properly. We kindly ask that this review be removed, as it no longer reflects the current situation.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/24/25 had no hot water. Gas control box blinked 3x indicating a problem with the draft pressure switch that can be caused by various issues including a blocked tube and/or vent. After attempting to troubleshoot the situation, my kids then admitted they might have thrown some rocks in the pipeI called four seasons and ********** came 5/25/25. We told him right away that our kids might have thrown rocks in the pipes and asked him to check. We let him do his job. What he told us and what was indicated in the invoice we were given, he confirmed that the vent was clear and that we need a new blower, but because our water heater is 8 years old, its better to get a new water heater instead. We listened to the professional and went with a new water heater Next day, 5/26/25, a different team came out to replace the water heater that was deemed faulty. After a few hours, the BRAND NEW water heater is installed & NOT working! What do they do next? They cut into the *** pipe thats connected to the exterior of the home (yes, the same one I told the first tech) & find over 50 rocks inside, despite him reporting the vent was clear. This is obviously the reason why neither water heater was functioning properly because once the rocks were cleared and pipes reconnected, it worked!We were dismissed by the first ********** about our kids potentially throwing rocks in the pipe, but the the error code that also indicated a blockage was dismissed, however scam/fraud committed is that the ********** also FALSIFIED his report by documenting vents were clear and pushed a new and more expensive product despite the team the next day finding out that the vents were in fact not clear.Why were the pipes looked at AFTER the new water heater was installed and not with our old one? It was the last thing checked, yet least invasive thing to do. This could have been avoided if we or the error code were listened to.Invoices are attached. Ironically 2nd one was left empty notes.

  

  Business Response

  Date: 07/08/2025

  Thank you for reaching out and sharing the full details of your experience. We understand your frustration, and after reviewing the situation and invoices, we can see how this could have been avoided with a more thorough initial inspection.
  While the technician did not find any visible blockage at the time of service, its clear in hindsight that the vent obstruction was the root cause of the issue. We regret that this wasnt identified sooner, which ultimately led to the replacement of your water heater.
  As a gesture of goodwill, and in acknowledgment that the outcome could have been better handled, we are adjusting your total cost. The line repair would have been $1,516. Since you've already paid $2,301.50, we will be refunding the difference of $785.50 and waiving the remaining balance of $2,301.50.
  We appreciate your patience and your willingness to explain the situation. Please let us know if theres anything else we can assist with.
  
  

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not getting what was promised when purchasing Air and furnace

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this to our attention. Weve since resolved the issue and have scheduled customer in to install the humidifier free of charge. We kindly ask that this review be removed, as it no longer reflects the current situation.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/9/2025 we signed a contract with 4 Seasons for installation of a new AC unit and paid full $14,537. During the "same-day installation," the crew caused property damage summing $1174.99 (concrete pad replacement, wall repair and repainting, AC aluminum tape). Two issues persist: 1) our AC unit does not effectively cool our home and runs continuously, and 4 seasons continues to tell us it is "operating normally" and 2) customer service has repeatedly told me my reimbursement claim will be finalized in ***** hours, but at 6/23/2025, 20 days later (13 business days later) there is still no communication on resolution or reimbursement. We are also now requesting an reimbursement of $419.85 to cover 3 years of maintenance that will be voided from our warranty since we will no longer allow 4 seasons to work on our property or appliances. The total reimbursement requested as of 6/23/2025 is $1594.84 and we will also pursue reimbursement for the cost of the next maintenance company, should they find that there were any issues with installation or function at the next appointment.

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this to our attention. We are actively working with the customer to resolve the issue and will respond once we come to a resolution.

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just purchased an almost 20k furnace and **. Installation has taken 5 days and the ** still is not functioning. No tech that they have sent out has been able to fix it. No calls from a supervisor. Guy who sold us the system missing in action. AI answering the phone when I call for help. Just stopped payment on the credit card. I do not know what else to do. Please help. Out $20k, no air conditioning, nobody helping at Four Seasonss.

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this to our attention. Weve since resolved the issue and ensured the system is operating properly. We kindly ask that this review be removed, as it no longer reflects the current situation.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, June 19, 2025, we set up an appointment with Four Seasons Heating and Air Conditioning between 2pm-6pm for warranty air conditioner check. At 4:02pm I received a text saying "we're on our way". I left my home at *************** , 6 blocks away and was to my way to my daughter's house at ****************** in about 2-3 minutes. My daughter and I sat in her living room looking out the front window until approximately 5:15 pm at which time I received a call from Four Seasons customer service informing me that a technician was onsite. I was then instructed to go out and look for the tech. I went out on the porch and looked north and south and no truck or tech was in sight. I even went to the alley to see if he was there instead and no one was there. I told customer service that no one was here, rang the door bell or knocked on the door. My daughter and I saw no one approach the house. **************** stated that the tech continued on his route because no one was home. At no time did my daughter and I stop watching for the technician or his truck and at no time did either of us see anyone in the area. As a result the appointment was rescheduled to July 2nd. This work needs to be completed before July 16th in order for her warranty to remain in force. I do not understand why the work could not be done at the time it was scheduled for and we on the premises for the entire time watching and waiting. If the technician was ever on sight we would have seen him and the customer service department tried to make it sound as if it was our fault.

  

  Business Response

  Date: 06/30/2025

  We appreciate you taking the time to share your experience regarding the scheduled appointment on June 19. We understand how important this service is, especially given the upcoming warranty deadline, and we recognize the effort you and your daughter made to be present and attentive during the scheduled window. It's clear that you were prepared and fully expecting the technicians arrival. We understand how frustrating it can be when expectations and outcomes dont align, especially when theres urgency involved. To ensure the warranty service is completed in time, the appointment has been rescheduled for July 2. When the time permits, we would like to discuss this matter further. Give our *********** team a call at *********************

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came to my home for a routine AC checkup on April 23. Technician said there was a leak and wed need to put in dye to find the source, and buy a replacement AC unit. They charged me $1995 for this.They came by 1.5 months later and couldnt find a leak. I asked for a refund, but they said to first wait for a third, senior technician to come check. They came a week later and took everything apart and still couldnt find a leak. Still dodging and delaying my refund requests. Refusing to give me an update. Absolutely terrible experience and very shady business practices.

  

  Business Response

  Date: 07/02/2025

  Thank you for your feedback. We understand your frustration and truly regret that your experience has not met expectations.
  While no leak was ultimately found, we want to clarify that we still provided multiple services during this processincluding the initial service call, system cleaning, the addition of a dye pack, and refrigerant. In good faith, we offered a refund of $1,096 to help resolve the situation, though this offer was declined.
  We remain committed to working with you toward a fair resolution. However, we do not believe a full refund or free services are warranted, given the work that was completed.
  Please let us know if you're open to revisiting the prior offer or discussing other possible next steps.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23494235
  
  I am rejecting this response because:
  

  That is not a fair representation of the cost. By offering only a partial refund of $1096, you are saying that the cost of the services you provided is $900.

  Let's break down exactly what you stated:

  -Initial Service Call: This costs $90 (with coupon, which I always use), according to your own website: ***********************************************************************************.

  -System Cleaning: I never asked for this nor consented to this. I only asked for the initial service call.

  -Addition of a Dye Pack: The ONLY reason this was added was because of Four Seasons, not me. The initial service tech incorrectly diagnosed that there was an issue with my AC unit. Because he told me false information, and offered a solution based on that (dye test), I accepted. Given that this is Four Seasons' fault, and not mine, I do not think it is fair to charge me for this. I never would have asked for this on my own. I just wanted to do the $90 routine service call.

  -Refrigerant: The service tech said I had a 3.4 lb tank, and that it was only full to 2.4 lbs. So he added 1 lb of Freon. Importantly, he also said this would come free with the leak repair package. Again, it is not my fault that the leak repair package was incorrectly diagnosed. Even if you were to charge me for this, the fair price of 1 lb of Freon is between $100-$200.

  So, the total cost here would be $90, MAYBE $240 if I grant you the Freon that I was initially told would be included. So I am expecting a refund of $1905 at laest.

  Also, given the amount of hassle and inconvenience this has caused me, I think it's fair even to refund me the $90 for the service call. You mention good faith, but if you really were acting in good faith... I have spent almost 10 hours on the phone with you, and I have also initiated at least 15 phone calls with you guys. I have had you come to my home an additional 2 times, including 1 reschedule by your tech, at times that were very inconvenient to me and my wife and affected us with respect to our jobs. All for nothing.

  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 07/10/2025

  Thank you for your detailed message. We understand your concerns and appreciate you taking the time to explain your experience.
  We are currently reviewing your request, including all service notes and communications, to ensure we provide a fair and thorough resolution. Please allow us up to 72 hours to complete our review. We will follow up with you directly once we have all the necessary information.
  We appreciate your patience in the meantime.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23494235
  My complaint was closed when it shouldnt have been.
  
  Its true that I didnt respond, but thats because there was nothing to respond to.
  The last message from the company was that they understood my complaint and would reevaluate and get back to me. They still havent gotten back to me. Therefore I did not reply.
  I am rejecting this response because: 
  
  Sincerely,
  
  ***** ****