Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Seasons Heating, Air Conditioning, Plumbing & Electric has 15 locations, listed below.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
• 

  Regional Plumbing Heating and Air

  5474 US-6 Suite D Portage, IN 46368

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  7115 S Virginia Rd. Ste 106 Crystal Lake, IL 60014

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  9934 S. 76th Ave Ste B Bridgeview, IL 60455

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  135 N Arlington Heights Rd Ste 180 Buffalo Grove, IL 60089

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/11/25 $1300 The business was called out because I thought my air conditioner unit was low on Freon because the line was frozen. A technician came out cleaned the unit and diagnosed we needed several parts when asked if Freon was low technician said he was pretty sure the parts were the issue. After finding out Thier warranty is misleading and arguing with them over this I decided to take a leap of faith. Today 6/12/25 the pipe is still freezing so this technician went right inside our house and checked the coil- that was not done initially. The coil was frozen and caked with dirt which is a major issue and pretty much makes the unit unfixable along with the unit being 2 1/2 lbs low on Freon. Had this diagnosis been done the 1st time we would have not spent any money on our unit. The technician said when wrongly diagnosed the company puts old parts back on and gives our money back. When I called customer service they said they could not substantiate that. I am disabled and on a fixed income, this was all explained to them and all they kept trying to do is sell me more services. I would not recommend this company for any repairs. Now I have to sit in a hot house being diabetic Along with my disabled sister and my toddler grandchildren.- this they were made very clearly of. I am seeking a refund and an apology for a misdiagnosis.

  

  Business Response

  Date: 06/25/2025

  We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.

  Customer Answer

  Date: 06/25/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23460968, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Rocco Russell

• Initial Complaint

  Date:06/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to provide proper estimate with price breakdown. I have been asking for 3 weeks for an estimate no one calls back

  

  Business Response

  Date: 06/18/2025

  Thank you for bringing this to our attention. We sincerely apologize for the delay and frustration you've experienced. Unfortunately, we are unable to locate your account based on the information provided in your message.
  To assist you further and provide the estimate you’ve been requesting, please contact our Client Care Team at 708-496-4400 ext. 5050 or email us directly at [email protected] with your full name, address, and a preferred contact number.
  We are committed to resolving this promptly and appreciate the opportunity to make things right.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ********** Mini Split air conditioning system installed by Four Seasons on May 20th, 2021.The pump and drainage system on one of the three units installed was installed incorrectly in several ways. It was not attached to the wall at first, not attached correctly, the pump installed was too small for the system, the drainage line was too small for the system, there were too many corners for the tube to drain correctly and there was a "massive kink" in the drainage line when originally installed that caused the pump to repeatedly be overworked and fail. None of this information was provided to me at the time of the install, but bit by bit by many technicians in the intervening years who came to attempt to fix the system. They were never able to do so and so the system never worked properly yet was paid for by me because I did not know that. Technicians had to come multiple times within the first 5 days of installation including the day after installation to try to fix the problem. They had to come at least nine times to attempt to fix the installation problem that was finally diagnosed correctly only on 6/3/25. The idea that there is a one-year warranty on the pump is unrelated to the complaint that a functioning system was never installed. All of this time passed because I was repeatedly told by technicians the problem, which they all said was due to improper installation, was fixed and then subsequent technicians informed me that it was not. Four Seasons is now unwilling to fix the failed installation without large additional charges. I would like Four Seasons to either refund me for never completing the job or to finish the installation job they never successfully completed.Please let me know what other information would be needed.

  

  Business Response

  Date: 06/18/2025

  We have received the customer’s complaint and have thoroughly reviewed their concerns. A resolution has been reached, and a release letter was sent on 6/10. Follow-up messages were left on 6/17 and 6/18 in an effort to schedule the customer for the agreed-upon repairs. We remain available and ready to move forward as soon as we hear back.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment specifically to check my furnace for CO2 problem. They sent a technician who doesn't even know what that is, has only CO meter. He suggested that I call the company and request a refund. After keeping me on hold for more than 15 minutes, they announce that CO level at my home is normal, and that the service has been performed. I'm out 85 bucks and exactly where I was before with my problem.

  

  Business Response

  Date: 06/18/2025

  We have reviewed the customer's concerns along with the findings from both service visits. During the initial visit, our technician tested the furnace and all other gas appliances in the home. At that time, no carbon monoxide (CO) was detected. The furnace is only three years old and was found to be operating safely and within normal parameters.
  To ensure the customer’s concerns were thoroughly addressed, we scheduled a second opinion. During this visit, the customer stated they were experiencing periodic high levels of carbon dioxide (CO2) in the home. While CO2 is not the same as CO, elevated levels are often associated with poor indoor air quality. Upon inspection, our technician found the ductwork to be dirty, which can contribute to poor air circulation and increased CO2 buildup.
  In addition, we have made attempts to contact the customer directly to discuss their concerns, as we believe we may have a resolution to offer. While the services performed were appropriate based on the information provided and diagnostic procedures followed, we understand the frustration and confusion surrounding the type of testing that was expected.
  We appreciate the opportunity to address this matter and remain committed to providing a positive experience for all our customers.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got to be honest, if its one thing I dont like is seeing my parents sad. It makes me sad because I cant do much but be as positive as I can for them and tell them that God will take care of us. I feel bad because theyve spend so much money for new equipment, that neither one works perfectly yet. Its been nearly a month now and Four Seasons has not kept their promise of resolving the issue. All I hear is, it could be this part or it could be that part, well send a new technician next week. You have no idea how much of a headache its been with them. Its exhausting. They come late and leave late and nothing gets solved. So many hands have touched these equipments that the problem just gets worse and worse. Tonight we were supposed to get the ** working, but as it turns out the part, they ordered was not the solution. On top of that the technician told us that the heater was not going to work tonight, even though it was working perfectly before he installed the part, for the **. Four Seasons really knows how to take advantage of the good people out there. I truly hope that no one else ever has to go through this with them because its a terrible feeling and deeply emotional. They dont service Top Quality for you.

  

  Business Response

  Date: 06/12/2025

   We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last autumn the A/C stopped cooling, ice formed. A tech told me I had a leak and the units were also too close to the walls outside to allow proper air flow. I had 4 Seas come and take pics, I told them I wanted the units moved to specs, they said they would get back to me, Never happened. I called, no reply. Paid abt 1800 for a leak package to fix, they added die, came back, couldnt find leak. After winter they sent a mess that they were on the way, never was notified before, to do the isolation test. That guy didnt show, called, another came, isolated 3 areas. Came back again to find that the compressor leaked. On nearly every visit I got a message that a tech was on the way, then an hour later someone called to say they were on the way, and said the earlier message comes from the office. When I signed a **** in the bright sun for the leak package I could see nothing. Asked to be sent a copy, never got it. This year I called ****************** Angel,promised to send copy, never recd. Last week someone just showed up in a Jeep, backed up into my driveway and started squeezing a large box out of the back. Was compressor part, squeezed in the back. Today tech came to install. He had been calling as he had ordered some copper coil he needed, but no one answered his calls. Opened box with compressor, the whole top edge had been smashed down, several internal areas had slice marks. Packaging to protect was very inadequate, it was damaged while packaged and much more while being delivered. Waited all day for nothing. Called 4 Seas to talk to a install supervisor or Superintendent. Was passed to 4 people over 1 hour, insisted they would leave an email, I told them that never worked for me before. Asked for the name of a boss, so I could follow up, everyone refused to give any name of anyone. I wanted to let them know the delivery service was bad. In 25 years I have never been able to talk to anyone in authority. They are totally insulated. Very poor customer service

  

  Business Response

  Date: 06/10/2025

  We have received the customers complaint and are currently reviewing their account in order to come to a resolution. We appreciate your patience and will keep you informed of any developments.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new ** and Furnace unit from Four season on May 3rd 2025. Since my purchase I have had multiple issues arise. Starting with the first night of having the new furnace it was completely inoperable, the person that came out to install it failed to have it perform and function. Then the following day on May 4th they sent an electrician to come out and he was able to get the furnace to work. But failed to check if ** was functioning. During the time the furnace was running we noticed a smell of gas but was advised by the electrician that it was normal given its new equipment. On Monday May 5th, we wanted to use the ** but it was not operating. Then they sent someone to fill the ac with refrigerant to see if that was all it needed, it still did not work. Then the tech realized there were parts that needed to be replaced. Then Thursday May 8th they sent out 2 more techs. Who both worked on it til 2am, and werent able to resolve anything. Since then weve contacted the company multiple times and were repeatedly told us to wait 72hours , and have yet to receive any calls. As of today weve discovered a gas leak by our furnace which now explains the gas smell weve had since its been installed. Its upsetting as my family has been sleeping through that for 2weeks. It been stressful and disappointing as this is a big purchase and have not been able to have use of it properly.

  

  Business Response

  Date: 05/27/2025

  We wanted to provide a quick update to let you know that we are still actively working with the customer to address their concerns. Our team is in communication with them, and we are committed to reaching a satisfactory resolution.
   
  Well keep you informed as we make further progress.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23336398
  
  I am rejecting this response because there has not been thorough communication nor a resolution. In fact I finally got transferred with the customer service supervisor and was told that there was some miscommunication, about a part being delivered. We had scheduled a time for the part to be "delivered" today 5-29-25 for the ** unit.  Nor was it delivered nor did a tech come out. Still have not received any resolution from the company. I'm being told they will have someone out tomorrow 5-30-25. I've missed out on multiple days of work due to the lack of communication and "miscommunication''.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/12/2025

  We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to the owner **** ******. he refuses to fix the problem im having with his heating and air condtion company. the people that work in the office are so disrespectful and rude and will not let me tell the owner that they sold me a lemon aircondtioner and refuse to replace it. in the winter of 2021 i paid over 8000 for a heat and air and water heater . i ask them not to install the ac untill the summer of 2022 but they assured me it will be fine. but it was NOT i called in the summer when i first turned it on and it did not work and they blamed me and i never used it the next year the same 2023 nexy year 2024 problem . in the first part of ********************************************************************************************* use . i called four season to ask why. a text was sent out and disconected the unit without my knowlage. and tried to make me pay almost 900 dollars to replace a part. i have a 14 year warraty on parts and labor they replyed it was void because i did not get it serviced every year which i was never told. the management said they would fix it if i pay a service fee of 89 dollars and a cleasing fee of 89 dollars . this is redicclious the ac never worked peiord . i have a parts and labor warrenty. i have been calling them for months. they close the case with out fixing the problem and when i ask them to turn it back on they replyed it would be a danger to me . hot days are here and they refuse to fix or replace my unit. they are treatining me a senior like a piece of trash Please help me get my 8000 dollars back

  

  Business Response

  Date: 05/27/2025

  We wanted to provide a quick update to let you know that we are still actively working with the customer to address their concerns. Our team is in communication with them, and we are committed to reaching a satisfactory resolution.
   
  Well keep you informed as we make further progress.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23334777
  
  I am rejecting this response because:
  I reject this business  response because I want to keep this complaint open while business is working on my issue 
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/05/2025

  Thank you for your response. We understand you would like to keep the complaint open while we continue to work toward a resolution. We appreciate your patience and want to assure you that we are actively addressing your concerns.
  If theres anything additional, you'd like us to know or if you have any updates, please feel free to reach out directly. We're committed to resolving this matter as quickly as possible.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23334777
  
  I am rejecting this response because: I disagree with the response from four seasons I tried to talk  to management and they refused to listen to any thing I had to say about replacing my air conditioning I had to contact channel 7 new for a complete investigation for my 8000 dollars I see 90 complaints against four seasons maybe we should start a class action suit  please if anyone else has been swindled by four seasons please reach out to out
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Seasons Plumbing installed a new sump line. The sump line immediately failed. My finished basement flooded and resulted in $25k damages and expenses. I have been told by several inspectors, insurance adjusters, and plumbers that the work was done wrong. Numerous attempts have been made to speak with Four Seasons with no resolution. Village inspectors say work never passed final inspection. Mangers hide behind **************** and after repeatedly explaining the situation with no less than seven different employees, nothing has been done.

  

  Business Response

  Date: 05/16/2025

  Were sorry to hear about the flooding and damage the new homeowner experienced, and wed like to take this opportunity to clarify the facts surrounding the work completed by Four Seasons Plumbing.
  

  This project was subject to extended delays due to municipal requirements. It took months to receive full approval, as we had to meet several conditions set forth by the town. We complied with each request and scheduled multiple inspections during the process.
  

  Timeline of Events:
  First Inspection: The project initially failed due to the inspector requesting a camera inspection of the line. We scheduled this promptly.
  Second Inspection: The inspector cited that the line was still connected to the neighboring propertys line. We made the correction and scheduled another inspection.
  Third Inspection: The inspector required additional work, including placing stone around the pipe and removing all spoils. We completed these changes as directed.
  Final Inspection: After completing all the required changes, the inspector passed the work. We have documentation from the village confirming this approval.
  

  Post-Completion Events:
  

  Several months later, following a heavy rainstorm and after the property changed ownership, the new homeowner reported flooding in the basement. We responded promptly and had the system jetted. The technician noted a small dip in the line near the home. We returned the very next day, at no charge, to correct the issue.
  

  However, upon arrival, we were told by the new owner that we were trespassing and were threatened with legal action. Despite our willingness to address the issue, we were denied the opportunity to investigate or complete any repair work.
  

  Important Clarifications:
  

  The new homeowner has claimed the work never passed inspection. This is factually incorrect. We have official documentation from the municipality confirming the work was inspected and passed.

  The piping we installed was later removed by another plumber without any consultation or involvement from us. Once the system is modified by a third party, we cannot be held responsible for how it performs or fails, especially when we are not allowed access to inspect the changes.

  If water entered the basement through a window well as claimed, this may indicate a failure in the window system or drainage configuration not necessarily the sump discharge line we installed.
  

  In Closing:
  

  We understand how upsetting flooding can be, and we want to be clear that we stand behind our work as long as we are given the opportunity to do so. In this case, we were not. The work passed inspection, we responded immediately to the issue, and we were then denied access and told the system had already been removed and replaced.
  Given these facts, we cannot take responsibility for damage that occurred after the system was modified and without allowing us to inspect or address the issue.
  We remain open to a collaborative, fact-based resolution and welcome third-party review of our documentation and inspection record.
  

  
  

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23292288
  
  I am rejecting this response because:

  Four Seasons' response is riddled with lies and misinformation.

  The Village of Barrington Inspector, ******* ***, has informed me on multiple occasions that the work "completed" by Four Seasons never had a final inspection and the one step of the inspection process which was approved on 2/25/2025 listed changes which were to be made which never were.

  The flooding occurred less than two weeks (not months) after the work was performed and it wasn't even raining when the flooding occurred.

  I never told any workers that they were "trespassing" or threatened legal action. This is a lie that Four Seasons continues to perpetuate and just is not true.

  My plumber replaced the work done by Four Seasons because it was done so incorrectly. If it had not been replaced, I would still be experiencing flooding daily. When my plumber bypassed the line placed by Four Seasons the flooding immediately stopped.
  

  Four Seasons has been demeaning, rude, and dishonest in all of their dealings regarding this event and refuse to stand behind their work which they know was done wrong. "A dip was noticed." I would welcome the opportunity to submit documentation regarding any of this or speak to someone if possible.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/23/2025

  As of 5/23/2025, we are currently reviewing all options, and we will continue to work with Mr. ****** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you! 

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23292288
  
  I am rejecting this response because:

  Nothing has been done towards resolution and no further communication has been received from Four Seasons.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 years ago I purchased a furnace and air conditioner from 4 seasons with a 12 year warranty. My air conditioner is not working now. The technician told me the problem is due to a manufacturing defect that caused all the coolant to leak out. Management told me I would be charged an $85 service fee and the cost to replace the coolant. The cost to replace the coolant is $164 per pound and I need 4 pounds. The reason I was given by customer service for these charges was that an unsuccessful attempt was made two months ago to schedule a maintenance tuneup. This is unethical to say the least. This is not an A+ company. If this is not corrected with my Air Conditioner repaired free of charge under the warranty they deserve an F and should be investigated

  

  Business Response

  Date: 05/05/2025

  We appreciate your patience as we worked to address your concerns. After reviewing the matter thoroughly, we have reached a resolution and consider this issue resolved.
  If you have any further questions or need additional assistance, please dont hesitate to reach out. We value your business and appreciate the opportunity to serve you. Thank you