Complaints

This profile includes complaints for CYM Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CYM Living, LLC has 22 locations, listed below.

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• 

  CYM Living, LLC

  549 W Randolph St Fl 2 Chicago, IL 60661-2208

  
• 

  CYM Living, LLC

  1737 W 79th St Chicago, IL 60620-4412

  
• 

  CYM Living, LLC

  2231 E 71st St Chicago, IL 60649-2521

  
• 

  CYM Living, LLC

  17 S Austin Blvd Chicago, IL 60644-3710

  
• 

  Pangea Real Estate

  5505 Scarlet Dr Indianapolis, IN 46224-1363

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been living in Pangea Real Estate/ CYM LIVING since November 2020. I have put in maintenance requests about the rodents since December 2020 and my apartment was empty. Nothing was done maintenance men acted as if they were covering holes. Ive bought materials and traps ever since *** lived in this apartment. Losing all of my furniture due to mice running and leaving droppings. Ive done everything from peppermint oil trying to cover the holes myself nothing has worked and Pangea has not fixed the issue. My newest property manager who is 4th one Ive had since living here since November 2020 I informed her of the problem and she tried to act as if I was the problem for the unit when the maintenance men she sent did not cover all the holes I instructed them needed cover. She has been very nonchalant and not helpful at all. I contacted her in February 2023 about breaking my lease or asking can she move me to a new unit she told me no I can just break my lease, no help for the cause at all. Fast forward to May 2023, I contacted Pangea/CYM LIVING again and my property manager and told them I will be breaking my lease and now theyre saying I will have to pay to break my lease even though they DID NOT FIX THE PROBLEM. My property manager has been nothing but rude and I will be seeking legal action with the evidence I do have. Do not rent from Pangea/CYM LIVING. Theyre horrible and dont even want to help the residents that live within these buildings.

  

  Business Response

  Date: 05/05/2023

  We apologized for the inconvenience you have experienced and have escalated your concerns to our field team for follow up. 

• Initial Complaint

  Date:04/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive gone about trying to pay my rent on 3 different occasions because my WIPS account was not working for me to pay it in stores. I got turned away all 3 times. The first time no one was there. The second time I was told they could not accept the payment. The third time I was told I needed to make an appointment. Now I had an appointment for today April 29th I arrived an hour late because I take the bus. And I was told I couldnt come inside to make it and that she was busy and had other clients but no one seemed to be there. I got home called trying to talk to someone and the same lady ******* told me the same thing that I could not pay it and would have to wait til monday resulting in my balance increasing. Mind you this is an eviction that Im trying to avoid. On top of not even having my mailbox keys to my unit so I have missed countless letters of any notification until I started receiving phone calls and the letter that mistakenly got put in my neighbors box that she was so kind to bring to me. I am not a horrible tenant and *** taken several attempts to do the right thing but no one wants to accept the payment

  

  Business Response

  Date: 05/01/2023

  Good Morning, your information has been forwarded to our Evictions team for review and follow up

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in touch with my office for the last 2 weeks about a notice I received. Im currently working two jobs so Im at work during the office hours. Ive emailed, called and left messages would like some clarification as soon as possible

  

  Business Response

  Date: 04/28/2023

  Good Morning, your concern has been forwarded to out ************ field team for follow up.

• Initial Complaint

  Date:04/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022 I ******************** received a unknown wrongful filed eviction in my name with a unprofessional Landlord. I signed a lease with pangea apartments along with *****************. We paid our security deposit and first month rent and was expected to pick up the keys to our unit before October 1, 2022 move in date. The day before move in I reached out to Pangea apartments because they never reached out to me regarding my keys. It was at that moment after switching over my utilities bills to the new address they informed me it was a eviction filed on my name and I was no longer able to rent blocking ******* March and ***************** from pangea rental application. They mailed me my security deposit and fees. I reached out for help immediately after having all my things packed and no where to live. In my previous case #******** the approval manager wrote me back and said if the eviction has been removed please submit documents for review to the ************* ******* March and ***************** can be unblocked and rent from pangea . I provided all of this information and as of today's date April 2023 I'm homeless. All I'm asking is for ******************** and ***************** to be able to rent from pangea apartments and our name be cleared as stated previously in October 2022

  

  Business Response

  Date: 04/28/2023

  The documents submitted states her eviction can be sealed, however its currently still showing up on the CCC website. We have to wait until her name is sealed and not populating on the website when we search her name. 

• Initial Complaint

  Date:04/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pangea stole there company and now they are forcing us to pay **** for rent

  

  Business Response

  Date: 04/20/2023

  Much is taken into consideration when adjusting rent amounts. Your concerns have been forward to our field team who will reach ** to you to discuss. 

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No application fee if applying at the Open House. Please bring a government-issued ID and proof of income (60 days) to apply.All potential residents 18+ must fill out an application. I filled the application out at open house application fee was applied as zero and still had to pay a hundred dollars I want my money back. Me and my son was mentally disabled and he was feeling scared and did not want to move in and I want to the office to get my money back and the worker was screaming and yelling at me no. The workers are prisoners and kidnapped me when I was little and beat and abused me I don't want to be there and I want my money.

  

  Business Response

  Date: 04/20/2023

  ********************************* attended an open house at Pangea Courts. It was advertised that we waive the application fee at time of approval. ********************************* cancelled her application, when applicatioons are cancelled the application fee is non-refundable. We understand issues arise and there can be miscommunication. We will refund the fees and mail them to the address we have on file. 
  
  

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 19942633
  
  I am rejecting this response because: I have not got my refund
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/11/2023

  Good Afternoon, upon review of our records, there was no applicaiton fee paid. Please upload a copy of proof of payment in order for us to proceed. We apologize for the inconvenience. 

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 19942633
  
  I am rejecting this response because:
  They have not sent my money back to the address I sent it to.
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/17/2023

  Good Morning, your refund has been submitted for approval. Once approved it will be mailed to the address on file.

  Customer Answer

  Date: 07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Pangea real estate apartment and ********** ******** ***************************, 2022 I had to move out by February 1 due to medical health issues which I spoke to the manager. I payed Januarys rent. They told me I had to move out by February 1 to get my security deposit as of now April 9 I have not received my security deposit I spoke to the manager she said at my security deposit which I gave a medical note from the doctor saying that I cant live by myself, I have to move out. My security deposit was refunded on February 14,2023.to someone other then me. I called the manager several times and she said she will look into we she get in the office. That was a month ago now Im not getting a response back.my deposit was 1410.00I moved out January 30,2023..with no damage to the apartment

  

  Business Response

  Date: 04/11/2023

  Thank you for reaching out to us. The address we had on file was incorrect. We have reissued your check and you should receive it within the next few days.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at the Pangea Cedars for over 10 years. My lease is up for renewal and to my surprise, this years increase is over ******. I don't mind an increase in rent, but that seem to be quite much. Last year my increase was only *****, nothing has changed with my living situation. I don't think this increase is fair, my apartment has not been rehabbed at all. I need new windows in the kitchen and master bedroom. I have plastic over my bedroom window trying to keep some of the air out, my stove and refrigerator, and kitchen cabinets need some work. Last year when I signed my lease l was advised that I would get new windows, that hasn't happen yet. I don't think its fair to have an increase of such a large amount, when my apartment hasn't been brought up to code or rehabbed as the others ones have. With the increase of rent nothing has been mention are said about doing some upgrade to my apartment. I love where I live and don't feel that its fair to me to have such an outrages increase. I have tired numerous to time to reach out to the zone lead but have not had no success. I love my apartment and I'm hoping we can come to some type of solutions to get the issue resolved. Thank you in advance,Sincerely,***************************

  

  Business Response

  Date: 03/16/2023

  Your concerns have been forwarded to our ************ field team. Someone should be contacting you to discuss. 

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to move with a rental property and was denied due to an unknown balance I wasn't made aware of when I lived at the property back in 2017. I've attempted to contact the management company but to no avail. Being that this incident occurred so long ago I don't have any of my records to help prove I don't owe a balance. I was given a document from the property manager as their "proof of balance". I advised him that the signature on the document isn't my signature nor is the name spelling on the document is correct. I'm asking to dispute this matter so I'm able to move as I'm currently homeless. I have moved 4 other times since renting at the location that wasn't under Pangea's management and was never denied for rental until now.

  

  Business Response

  Date: 03/08/2023

  Good Morning, per our records you vacated the **** located at **** W Quincy **** 3N on Oct 16, 2017. There was an outstanding rent balance in the amount of *******. That balance has to be resolved before you will be allowed to move into another Pangea ****.  

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been very unprofessional with simply processing my application. I had added a Co applicant that paid but when pangea received my application i was told to make another payment. when i didnt have that option in the first place if i was to make another payment. i then decided to remove my co applicant because of the many issues i was having on my end. im six months pregnant and very urgent to move so i didnt need another hold up. i was told it should only take one day to remove my co applicant and then my application would be processed. they then told me to have my co applicant apply to them so he could be removed out of their system. after a week and a half of waiting to hear back from the company. so my application was never processed because they wanted their extra money for someone who wouldnt live with them in the first place. im very very very upset with them and is still in the process of trying to move somewhere thats more professional

  

  Business Response

  Date: 02/21/2023

  Good *********************** applicant was removed and your application was reviewed solely based on your information. Upon review of your application, you were denied.  Specific reasons for denial must be submitted in writing to our Approvals Manager  **********************************************. Unfortunately application fees are non refundable.