Complaints
This profile includes complaints for CYM Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 175 total complaints in the last 3 years.
- 45 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I been contacting everybody to get help because on one should live like this with children
Business Response
Date: 11/11/2022
We have reached out to our field team to get more detail and try to resolve your issue.Customer Answer
Date: 11/14/2022
Complaint: 18379199
I am rejecting this response because: I have reach out to everyone and nothing hasnt been done in 4 months about the issue still the same results
Sincerely,
Chanel MarksBusiness Response
Date: 11/29/2022
We received notification from your Property Manager that she has spoken to you and is working on resolving your issuesCustomer Answer
Date: 12/01/2022
Complaint: 18379199
I am rejecting this response because: it was a conversation had on Monday November 26,2022 but nothing has been resolved just an conversations , still nothing has been done or no updates really concerning the matter
Sincerely,
Chanel MarksBusiness Response
Date: 12/21/2022
Good Morning, our field team has spoken to you and put in the necessary work orders for your unit.Customer Answer
Date: 12/22/2022
Complaint: 18379199
I am rejecting this response because:
Sincerely,
Chanel MarksInitial Complaint
Date:10/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Currently going through court with Pangea for an eviction. First court date was October 15,2022. Mice have been invaded my apartment so bad that they were on my mattress and eating on top of my fridge. I even found one in my bed dead one time.I started sleeping on a blow up bed to get by. On October 18,2022 I left for ******* because a family member passed and I needed to be there. Next court date for me will be November 2, 2022. I come back to my apartment on October 30,2022 and my locks were changed. I peeped inside and my apartment was completely empty. I contacted the landlord ****** which I havent spoken to since June 15,2022 and she didnt respond. I then contacted their legal team and was told that I agreed with my property manager that I would leave my apartment October 19,2022. Mind you Im still going through court and no determination has been made to evacuate my building or anything. I also applied to rental assistance while I waited on my next court appearance. Everything I worked hard for is gone and I have no where to stay.Business Response
Date: 11/08/2022
Our field team is aware of this issue and has communicated with you.Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been living in this apartment building since March 2022. The building is infested . Mice are dead in the vents . Forcing me and my child to smell a toxic smell .mice are inside of oven eating my food . Mice are everywhere. I put in a request on 10/08 and today is 10/25 . No one has gotten in contact with me or visited my place to fix the issue. Ive had to live somewhere else for weeks. And they expect me to pay to live in an unlivable space.Business Response
Date: 11/02/2022
Good Afternoon, we have forwarded your information to our field team for follow up.Customer Answer
Date: 11/03/2022
Complaint: 18313652
I am rejecting this response because:I have yet to speak to upper management regarding compensation. I signed a lease where I pay rent and you all provide a livable space . For 3 weeks this was not a livable space. I did not live here for 3 weeks and I should have a pro rated rent due to this issue
Sincerely,
*********************Business Response
Date: 11/11/2022
Our Zone Leader spoke with you about your issues in the unit. He offered an apology an created work orders to make sure they were addressed. He let you know there would not be any compensation offered. At that time you became verbally abusive and began to use profanity. You also asked if you can break your lease, when the Zone Leader responded that you could, you then hung up.Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a previous landlord. I fulfilled my lease and vacated the unit on 7/31/2022 which was the last day of my lease. I cleaned this apartment completely from ensuring I cleaned all the floors, cleaned the refrigerator and stove, as well as cleaned and disinfected the counter tops, sinks, tub, and toilet. Upon vacating I checked on the tenant portal for about 2 weeks my balance reflected $0 up until the point my login information became inactive. I also completed a change of address request with **** 10 days prior to vacating the unit. I have never received written notification from this owner by mail nor email with a bill for damages or breakdown of the charges. I have no clue what I'm being billed for. Per ILCS 765 710/1 the owner has 30 days to send this bill to me or it can no longer be billed. With me never being sent the bill not only should this item be removed from my credit report the balance should actually be $0 because the deadline of 30 days passed on 8/30/22. I demand this account be removed from my credit and zeroed out as it is an invalid debt.Business Response
Date: 10/25/2022
Good Afternoon *********** on 3/1/2022 your account had a balance of ******, there was a payment made on 3/1/2022 in the amount of ******. This left a balance of ******. The ledger has carried this balance of ****** monthly since then.Customer Answer
Date: 10/27/2022
Complaint: 18247886
I am rejecting this response because: This is inaccurate. I paid what charges were due in full and I have never carried over any balances. Especially not a balance from 3/22 - 7/22. Pangea reported on my experion report for my entire tenancy of 2 1/2 years and closed the account when I moved in July. The attachments clearly show I have no late payments 100% paid and had no balance in July so how could I have $0 balance in July 22 if I carried a $100 balance from March 22? This is an error and needs to be removed from my credit report as it is inaccurate. In addition to this Pangea completed a rental verification for me for my mortgage lender In July and stated I never paid late and had no arrearage and I closed on the house.
Sincerely,
*********************Business Response
Date: 11/11/2022
You were a valued resident since 2019, due to your tenure we are waiving the outstanding debt.Customer Answer
Date: 11/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I messaged the maintenance on October 2, 2022 saying that there is mold in my living room floors caused by the leak that happened recently in the kitchen, yet that message was disregarded. I called the office a couple of times to ask if anyone will be coming to fix it, but the office didnt provide any information. I also mentioned to the maintenance and office that I have a toddler who is at risk of getting sick from the mold. Then I messaged maintenance again on October 6, 2022 asking them to come fix the molded floor and the molded cabinets in the kitchen and the opening behind the oven as its shown in the pictures. Someone showed up I believe he is the supervisor he was very nice to come take a look at the floor and immediately said it needs to be changed into carpet the following Monday or Tuesday which is October 10, 2022. I made another message on October 7, 2022 about the kitchen cabinets and gave them the pictures, the maintenance got the message yet I heard nothing from them. Until now no one has showed up to fix either the living room floors or the kitchen cabinets! I called the office numerous of times but no information was given. I sent a message on October 14, 2022 asking when they will be coming to get rid of the mold, I havent heard anything from anyone. I pay my rent monthly on time yet IM LIVING WITH MOLD! Please help resolve my problem ****!Business Response
Date: 10/25/2022
Good Afternoon, your information has been forwarded to our ************ field team for review.Initial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The building I stay in at **********************. This building is a TERRIBLE! place to reside in. The pest problem is ridiculous, every time I come home from work there are roaches everywhere! The property manger here is non-existent she should not be allowed to manage a building. There are numerous drug addicts/drunks here. This building needs to be burned to the ground! I would never recommend NO ONE to live here. There are many problems throughout the unit I stay in!Business Response
Date: 10/25/2022
We have forwarded your concern to our field team for follow up. We have also created a work order for pest control.Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want my money back I had an applied online yesterday to get apartment. With 25 dollars on my debit card to do application credit check I felt discriminated. I believe I have met the income qualifications. I do receive ssi and I work. I dont need a co signer. They need to be shut down. And ripping people off.Business Response
Date: 10/25/2022
***********, the application fee is non refundable. If you have questions on why you were denied you can make your request in writing at the following address. Resident Approvals Manager at *********************************** 60680-9009.Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 9, 2022 I received a letter from Pangea Real estate services stating I passed the pre screening for Receiving an apartment and they were waiting on my criminal background check to clear everything else cleared and I was invited to a lease signing where I completed paperwork to sign my lease submitted a money order for a move in fee, signed my lease for the unit, and was asked when I wanted to move in I stated I will move in October 1,2022 along with the move in package I was asked to turn over my people gas account and comed account to the unit I was moving into ********************************* unit 3W September 16,2022 I received a email reminder for switching over my utilities on September 29,2022 12:46 pm I received a email from *********************************** stating she need to do a final employment check and to send a screenshot of my recent check deposit than we can move forward with a key pickup date for the move in on October 1,2022 I replied to the email and sent the information she requested September 30,2002 after 5:00pm I received a call stating that an eviction has been FILED (Im waiting for ERAP to resolve from my previous unit and issues I had with my living conditions and mold exposure) and they will be returning my move in fee deposit and canceling my application less than 15 hours before my move in date leaving me homeless with no real explanation and a last minute decisionBusiness Response
Date: 10/03/2022
Good Afternoon, our screening process requires us to perform a final employment and eviction check prior to move in. During that final check an eviction was found. We understand how difficult this situation may be but that is the process we follow with every applicant.Customer Answer
Date: 10/04/2022
Complaint: 18152746
I am rejecting this response because:
I dont have a eviction according to the pangea real estate employee they said over the phone a eviction has been filed and when pangea gave me the resources they used to gather this information it said Meets property requirements no civil records found I pulled the files pangea pulled so where did they get this information from and when This property management is very unprofessional I was suppose to originally move September 1,2022 into a unit on 77th and ashland and they didnt inform me that it was a issue with seeing my co applicant information Sorry isnt a explanation for thats just how our policy goes when u had me to sign a lease and switch over my utilities to a unit I thought was mines 15 hours before move in its not my fault that the employees dont know how to do their job properly and they should be held accountable for their actions to prevent future applicants of being homeless due to their mistakes
Sincerely,
********************Business Response
Date: 10/06/2022
Good Morning. When the final eviction check was completed through ******* NTN it was determined there was an eviction filed against you. If the eviction has been removed, please submit supporting documents to our Approvals team for review.Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good morning my name is ********************* I live ********************************************* live in Pangen Real estate South shore location . first of all Pangen do not care about their tenants .all they care about is there rent being paid last Sunday me and my girls was getting out of our car when my daughter ***** was snatched in front of the building unfortunately my daughter had our house keys in her purse that was the only set of keys So Monday morning I called the property manager. and texted her ************ no respond .Im also in a wheelchair so Im stuck in the house this happen on the 26 September **************************************************************** order to get a new set of keys the property manager needs to put in a order no one is responding to there emails the zone leaders either the only reason I was about to get in the building that particular day was my oldest daughter was in the unitBusiness Response
Date: 10/03/2022
Good Afternoon, your information has been forwarded to our field team for resolution. We are currently transitioning you to a new Property Manager and apologized for the delay in respondingInitial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pangea will not clean up the property and will not fix anything. There is garbage all over the front and back of the property. The halls are in really bag shape and they smell really bad. No one has cleaned ** in over 2 months. We had a few Mexicans, but they have disappeared. We got rusted out and loose back porches. Roaches and rats. They want do anything. Somebody has got to help us. We are still pay rent over here.Business Response
Date: 10/03/2022
Your information has been forwarded to our field team for resolution
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.