Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Nationwide Tax Care mirrors many of the complaints about their lack of services across the board.I received what appeared to be a warrant from my states tax authorities and, mistakenly thinking it was from them, contacted Nationwide. That was my first error, followed by choosing to work with Nationwide after hearing about their promising services.Starting in March 2024, Nationwide was proactive in setting up services (via email), but they soon began offering various explanations for delays, reassuring me they were in contact with my states tax department after no status updates on their end. Despite this, I received multiple warrants from my state tax authorities and incurred additional fees while waiting for what I hoped would be a resolution from Nationwide.Over the course of several months, Ive emailed and called numerous times requesting a refund, with no response or status updates. There is no online portal to track progress either. My primary concern now is receiving a refund for services that were never delivered and ensuring my personal information is deleted from their databases.Frankly, I believe this company is a scam. Earlier this year, I checked the BBB due to growing concerns, and at that time, Nationwide wasnt listed. While its disappointing to be in this situation, I find some comfort in knowing Im not alone.

  

  Business Response

  Date: 10/25/2024

  We will look into this and get back to you ASAP.

  Customer Answer

  Date: 10/31/2024

   Complaint: 22461968
  
  I am rejecting this response because they are looking into my case, so I will await the outcome and appreciate the reply. If I am mistaken or responding to the wrong thing, please advise. Ive only received one reply from Nationwide that I am aware of. 
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 11/05/2024

  Dear ***, On 07/3/2024 the state of ******** approved an Installment Agreement for $100.00 per month and covering the balance of $3,639.38 from ********* (47 months). This is the lowest amount NY **** of taxation was able to approved based on you financials.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them to get a tax resolution for me with the irs. Instead of doing so they took my money out of my account for almost a year. I called them several times they continue to tell me someone will call me about me problem. I want a refund because they did not do anything besides take my money.

  

  Business Response

  Date: 10/25/2024

  We will look into this and get back to you. 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started with them June 2023, said they would obtain an offer in compromise, paid them $400 up front. Heard from them in January 2024 and they said that I had a deal made for an offer in compromise. I've been paying $145.83 a month since to cover the offer in compromise and their fee. Over the last two weeks the state of ** has levied $1683.00 from my bank accounts with no notice. Spoke with the woman at Nationwide yesterday and she said she would call before close of business. Spoke with another associate there and he said he messaged my case worker, no call, no text, no reply. Now I'm up to $2000, total paid to Nationwide and worse off than before.

  

  Business Response

  Date: 10/22/2024

  We are looking into this, and we will get back to you as soon as we can.

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22378319
  
  I am rejecting this response 
  
   On October 4th an email was sent stating that a full refund was expected as an *** was never completed, over a year after a contract was created to complete one. 
  On the day that this became known / public with the BBB 
  I ironically received an email stating that an offer in compromise was done. 
  That offer was completed after there was a request to terminate the contract and a full refund provided. At this time you have acted unlawfully stating that you represented my wishes after I provided an email stating that you were not to do anything further on my behalf. 
  A full refund is expected
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 10/28/2024

  Your Offer in Compromise (OIC) was already mailed to the *** for processing. We will let you know once approved. I have attached a copy.

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22378319
  
  I am rejecting this response because:

  
  Good afternoon, I've reviewed the response to the current situation.
  The proposed resolution is rejected.  It is more than rejected.  These actions were done outside of your legal rights. 
  
  This email was sent on October 4th 2024. Where you were informed in writing that your services were not wanted or needed, as they never were completed (as stated by ******* to my wife, ******** **** on the phone),  
  
  Ive also attached this email but have copied and pasted it for your review.  

   

  
  On Oct 4, 2024, at 12:29?PM, ******* **** <****************************> wrote:
  Hello *******
  I received the information provided to my wife, ******** **** today where you informed her on October 4, 2024 at 11:44 am that no settlement was made.  That there was no effort to address federal taxes despite being told by YOU that all past taxes would be addressed.  You further stated that the paperwork provided stated such, however to date I have not recieved paperwork regarding.  I did recieve instruction via email and verbally to ignore the **** with the understanding that it would be addressed by your services within this company.  That email is attached.  Your lack of communication and failure to complete services has caused great harm to myself and my family.  
  That being said,  All funds paid to you and this company need to be returned immediately.  
  I am submitting all information to the bbb for review and will continue to seek assistance until every dime paid to this company is returned. 
  You and your company are fired, as services were not completed, as stated in various threads, a full refund is expected immediately.
  
  
  This was written to myself by you, on June 30, 2023 at 8:48 am, without any statement that an agreement was not yet made, questionable or incomplete.  

  When you state, we will take care of this for you, there is an understanding that it will be taken care of, not to be told we dont guarantee agreements will be made months later without communication!  The ethics demonstrated in this situation are deplorable.  Your behavior has put our family in a financial crisis.  That is unacceptable.  
  
  I am demanding a full refund.
  
  "Regarding the letter from the **** You do not need to do anything. We will take care of this for you."
   
   
  Kindest Regards,
   
  ******* ********
  Case Manager
  Nationwide Tax Care
  *****************************************************************************************************
  Phone:    ************
  Fax:          ************
  Email:      *************************************
  
  
  Now after being recognized by the better business bureau, you illegally represent my wishes and attempt to complete the task that was never done or given any communication regarding, except to ignore the **** 
  Again it is going to be stated, a full refund is expected to avoid any further legal actions. 
  
  This email with the date it was submitted is attached.  
  
  
  Again I will restate, as I have multiple times via phone with *******, email, and text, your services were terminated on the 4th of October 2024.  Any further actions or effort to represent me against my wishes will cause legal action with notification of fraudulent actions being informed to the *** so that they may audit your company, ensuring this hasn't been a common practice.  
  
  Thank you for your cooperation and effort to resolve this as reasonably requested with an immediate full refund.  
  ******* ****
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 11/15/2024

  We are looking for a solution. We will get back to you.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22378319
  
  I am rejecting this response because:

  As originally stated this company was hired in May of 2023.  The work was NEVER completed while they were hired to do an offer in compromise.  

  On October 4th, 2024 the company was terminated for work remaining incomplete and costing us a tax levy.  We at that point stated a refund was necessary that we have NOT received. 

  Once it was realized that we submitted a claim with the Better Business Bureau an offer was submitted.  

  However, these forms were NEVER signed by myself or my spouse!  This act was done fraudulently without permission!!  I NEVER SIGNED THIS POWER OF ATTORNEY!!!!

  THIS IS NOT MY SIGNATURE!!!

  This is the most criminal behavior, while still remaining unresolved!!  

  These signatures were unauthorized in an attempt to STEAL money for work never done!! 

  This is the most unethical and horrific company Ive ever experienced!!

  DO NOT USE THIS COMPANY!!  THEY FORGE YOUR SIGNATURE!!!!

  AGAIN  STAY AWAY FROM THIS COMPANY AT ALL COSTS!!

  A refund is demanded.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 12/17/2024

  Client cancelled services after we mailed a settlement to the ***. Copy attached. We do not issue refunds after a resolution has been submitted. We will cancel all future payments. He has a balance of $583.00 with Nationwide Tax Care. 

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22378319
  
  I am rejecting this response because:
  

  This company repeatedly lies and avoids responsibility for THEFT!!. 

  They stated that they would file an *** in May of 2023.

  In OCTOBER of 2024 the *** was not filed.

  They were TERMINATED On OCTOBER 4th and a complaint was filed with the BBB.

  They completed an *** WITHOUT a Power of Attorney and falsified representation On October 23, 2024!!!

  They then refused to provide even a refund and have the audacity to state that funds are owed!????

   

  This company is not only unethical but also is stealing from people, leaving them in a terrible situation!!

  The envelope that the *** was provided to the *** is attached.

  The email from Nationwide Tax that followed up work done is also attached, confirming illegal representation.

  The email where they were terminated is again attached.  

   

  Please please seriously review this information and cause this company to be shut down.  They should face jail time and loose any licensure held. 

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive and predatory marketing.They send a letter that looks like it's from an official capacity such as the *** or the *********************. The title header says "Notice of State Tax Lien..." They are eliciting fear and, as a law firm, they know very well that they are engaging in deceptive marketing practices. They should be ashamed of ************* the bottom, in very small print (most people will have already been freaked out and called this scammy marketing) it has a disclaimer. They know nobody reads that and it is obvious that their intent is to fool people into thinking it's an official notice not to be ignored.Also on the bottom, they fraudulently claim that they have an A+ with the BBB, in fact they have a B.

  

  Business Response

  Date: 10/02/2024

  This person is not a client. Has never been.  Please call the state that filed the tax lien. We are letting you know they are coming after you and offering tax help.

  Customer Answer

  Date: 10/03/2024

   
  
  Complaint: 22358037
  
  
  
  I am rejecting this response because: they avoided answering anything at all. They are using deceptive and predatory marketing, and fraudulently misrepresent their BBB rating. This is an attorney's office. They know better, but choose to be above ethics, morality, and law.
  
  
  
  Sincerely,
  
  
  
  William Boyle

  

  Business Response

  Date: 10/04/2024

  Please Call Toll Free 855-550-0939 to learn more about our business and how we can help you settle your tax bill for less. 

  Customer Answer

  Date: 10/14/2024

   
  
  Complaint: 22358037
  
  
  
  I am rejecting this response because: you didn't answer to any of the allegations... only further elicited a scammy response.
  
  
  
  Sincerely,
  
  
  
  William Boyle

  

  Business Response

  Date: 10/15/2024

  .

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about October 2023 I contacted nationwide tax care after my consultation I opted to pay them $385 in four installments to resolve and lower what I owe in state taxes they stated that they would get back to me asap about the matter Ive called and called was texted a few times on the matter only for them to tell me they are working on it. I called several times and had to leave messages about this matter with no reply so I waited and waited and received letters from the state that they are putting Liens on my property or are going to garnish my wages so I called a few more times spoke to ****** ****** myself this time he stated its being handled and I sent him copies of the letters I received from the state never heard a thing back from him. So on august 24th 2024 I contacted nationwide tax care and a female answered and I told her the whole story and I told her I wanted a refund she stated I would have my refund in 5 day back into my account. Four days passed and I get a letter from the state about my taxes Im put on a payment plan of $350.00 a month 11 installments my taxes werent lowered the payment plan was too high to pay a month and I was never contacted by ****** ****** again, but I did contact him and told him I wanted my money back due to him not doing as he said he would. It took a year for him to do anything about my taxes putting a band aid on things until the last minute. Now he wont accept my calls and I called nationwide tax care and they hang up on me I want my money returned due to the fact he sat on this and never lifted a finger until the last minute when he found out I wanted a refund. It was stated I would have my refund in 5 days and it never happened. This was wrong and unprofessional and I would greatly appreciate my money returned asap. They didnt do what they told me they would do and not in a timely manner either thats theft by deception in my book. Can you help? 

  

  Business Response

  Date: 09/26/2024

  Dear Joseph, we set up a payment plan for you. 

   On 08/28/2024 the PA Department of Revenue approved an Installment Agreement for $350.96 per month due on the 28th of each month. The first payment is due 8/28/2024. 

  
  

  Customer Answer

  Date: 09/26/2024

   
  
  Complaint: 22334996
  
  
  
  I am rejecting this response because: as they stated they did set me up on a payment plan that I had no idea about until I received correspondence pertaining to the tax liability they could have called me, texted me or even emailed me. But the original plan was to get my tax liability lowered then set me up on a payment plan and they stated I may not have to pay any tax liability so what happened ?  They are incompetent, no communication, and terrible service it took him a year to get this taken care of? Well I’m not at all happy with the results I want my money back I’m not satisfied with this outcome and you should have contacted me first I could have set myself up on a payment plan this is ridiculous social media is a wonderful tool I’ll will take this there next!
  
  
  
  Sincerely,
  
  
  
  Dean Bryner

  

  Business Response

  Date: 10/06/2024

  No Further action required. The taxpayer is now in a formal resolution with the PA department of Revenue.

  Customer Answer

  Date: 10/08/2024

   
  
  Complaint: 22334996
  
  
  
  I am rejecting this response because:
  
  They didn’t do what they said they would do #1 they stated and assured me that they could reduce my taxes and I may not have to pay anything or an affordable payment plan. 
  #2 I spoke with one of their agent and she stated I would get a refund in 5 business days which I didn’t. 
  #3 I will use social Media and let everyone know not to use nation wide tax care they are a scam. 
  
  Sincerely,
  
  
  
  Dean Bryner

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid this company and the refuse to return calls and no work has been updated. I am still getting documents from ***. I call them over and over and the receptionist always says someone will call me and they never do. I want my money back! It has been 8 months.

  

  Business Response

  Date: 09/26/2024

  We will follow up with the State to check the status of your case and get back to you.

• Initial Complaint

  Date:09/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been HARASSING me every single day with MULTIPLE letters in the mail trying to get my business for tax settlement purposes! I received over 50+ letters A DAY! I have called them and asked them to stop and was greeted with someone being rude saying thats not how it works I just want to be put on the dont mail list!

  

  Business Response

  Date: 09/09/2024

  We have deleted your name and address from our mailing list. If you got other notices are from other companies offering taxpayer assistance 

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2024, we hired National Tax Credit to assist with our past due taxes. Sent them a lot of our very personal details as well as their requested fee. The only thing they managed to do was take our money. We called them every week, left voicmails, and if we ever did speak to someone it was always a load of lies and false promises. They literally NEVER call you, NEVER follow up, and NEVER give you any solid answers. They are always vague, and tell you that it will be a couple more days and that someone (whom you never get to speak to) is "handling" your case. Word of advice, save your money, they are just a scam and need to be properly addressed.

  

  Business Response

  Date: 08/26/2024

  We are working directly with the taxpayer in resolving this issue.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach this company for the past few weeks regarding a case I have open with them. Left multiple voicemails and never hear anything back. With this being a tax business it is very important that I hear back. Ill be told a case manager is available and when Im transferred over I get a voice mail no matter what. This is an issue regarding over $1000. Im not sure if this company is a scam or whats really going on at this point.

  

  Business Response

  Date: 07/30/2024

  Client was bank levied; we submitted a claim for Hardship that ************ of revenue, but it was not processed on time. They IN **** of revenue took too long to process it.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22065964
  
  I am rejecting this response because: I was told the business would be sending a check for the amount the *** took. This was a few weeks ago, I still have no received anything. *** tried multiple times since this original complaint to talk to the company and I keep being throw to the side. This issue is not with the state of Indiana it is with this company and the lies they throw out pretending to help I am told to expect a check and I expect a check. Has this been mailed like I was told it would be? 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/19/2024

  We do not pay tax debts for taxpayers who owe back taxes. We negotiate settlements and payment plans.

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22065964
  
  I am rejecting this response because: if thats the case neither one of those were done. There was no payment plan implemented. Instead the money was just taken from me and then you guys are trying to wipe your hands with it like nothing happened. At this point it is only fair that the money that was given up front for this service is returned if the full debt will not be paid back to me. Your company did nothing, there was not a service done for me. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***************** to help me with an outstanding tax amount through the state of ****. It took me a little while to file my 2019 tax return as I was waiting on my W2 from my former employee. The original amount I owed was $2500 ish. I never received any information after I filed my taxes. I was finally able to get a hold of my case manager and she verbally told me she sent in an Offer In Compromise to the state Of ****. After leaving her numerous messages and emails about updates I was finally able to reach her and she told me that since my taxes that I filed for 2019 were under $1000 she would not be able to make an Offer In Compromise for me. This is after she told me she had already sent on in to the State of **** the month before. This company did nothing but take my money. I called the ************************ and the state of Ohio taxation department and was told that an Offer In Compromise was never filed and that they never had any contact from Nationwide Tax Care. All they did was take my money

  

  Business Response

  Date: 07/12/2024

  Hi *******, I have attached a copy of the Ohio offer in Compromise we prepared for you. I expect to have an update in about 1 week.