Complaints

This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LKQ Corp has 208 locations, listed below.

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• 

  LKQ Corp

  500 W Madison St Ste 2800 Chicago, IL 60661-2506

  
• 

  LKQ Inc

  7135 US Highway 70 W La Grange, NC 28551-8212

• 

  LKQ Corp

  904 S Interstate Highway 45 Rd Hutchins, TX 75141-4195

• 

  LKQ Corporation

  PO Box 237 Jenkinsburg, GA 30234-0237

• 

  LKQ

  16925 Black Mud Road Livingston, LA 70754

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a engine from LKQ in ******, I was informed by the sales representative that the engine had been inspected and was good. The engine was installed by a licensed mechanic and was not a good engine. The engine had one cylinder that did not have any compression. LKQ was contacted and provided a replacement engine shortly thereafter. I'm truly grateful for them acknowledging that they sold me an engine was that was not good and replacing it in a timely manner. However, my concern is that I had to pay for the installations of the faulty engine and for the installation of the second engine. I was informed the first engine had been tested and was good and this was false. I'm now out of pocket for the installation of both engines. I inquired about this and was originally told that an insurance claim would be filed, I or the repair shop would be contacted by a representative and that I would be reimbursed. However this has never happened. I've contacted LQK for 8 weeks, and each week it's been a different excuse. Also, the full reimbursement of $1000 that I was promised has now been been reduced to $600 ("Because that's the best we can do because your warranty was for parts, not labor"). I thought this was totally unreasonable. Especially when there was no mention of different types of warranties that were available to me. But what can I do but accept whatever they're willing to send me? My main frustration is the amount of lies or excuses that I'm told each week as to why I've yet to receive a check. They've ranged from "We didn't receive your copy of the invoice" Which I sent the same day I was asked for it. Next, "Oh, I found it and we'll get that mailed out today". "It's on their desk, I promise we'll get it out today". "My boss wants a different invoice stating what was wrong with the engine". "Nevermind, I'll take care of it". "None of the bosses are here today". Etc. To date, I've yet to be reimbursed. Only thing I received is a $100 core return.

  

  Business Response

  Date: 12/11/2023

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20941028
  
  I am rejecting this response because: I'm providing the invoice you requested. Please note that the first invoice is a purchase of the wrong engine. That purchase was refunded and applied to the price of the correct engine. Let me know if there is anything else you need for me. Also my purchase was made via LKQ Online.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/27/2023

  Good day,

  I have reached out to the leadership team for this location for resolution.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 20941028
  
  I am rejecting this response because: I'm waiting on resolution from location
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a motor from LKQ through Advance auto, The engine didn't run two days before it started fouling plugs and giving an engine code of cylinder misfire. We had the shop replace the pugs and within two days. The installing shop was given instructions to do a compression check and the number cylinder was less than 80%. The shop was instructed to check the heat tab and it was in the same condition as when the installed it. Silicone around it. The shop and i contend that a bad motor was sold. Advance Auto want to pass the buck to LKQ. In the meantime, the car still sits with a bad engine. This issue has been ongoing since April, and the car still sits.

  

  Business Response

  Date: 12/11/2023

  Good day,

  We have reviewed the heat tab photo submitted on this claim and can confirm that the soft metallic material in the center of this tab has melted. We will not be able to assist you further with this complaint.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A little bit of backstory.I bought my first car at 17; huge accomplishment for myself since i had been working 40+ hours+school.. the engine blew . we believe it was timing chain related because it was a ******** and they often have those issues.I bought an engine from a subsidiary of LKQ, ( automotix ). I bought it from them assuming that LKQ is a well known, well trusted brand .I bought the engine for a little over *****$. Paid ***** in labor etc. 500 for miscellaneous parts ( one of which was an oil pan that was cracked when the engine arrived.. ) all in all somewhere between 4500-5000$. which is quite a hit for a first semester college student lol.The engine ran fine for a little while. then> I was driving it and it just randomly shut off. ( no weird noise, no stuttering or anything , just completely died right there as i was on my way to school. ) We initially thought it was something electronic related but as the shop that i have all work done at took in the car the attempted to spin the crank by hand and it was not spinning. meaning the engine had failed . out of no where, nothing.i wasnt stressed over it because i knew lkq was a good company with plenty of business and theyll be sure to understand . I also changed the oil as a way to tell if the engine was done for( its what we did with the first engine and found metal shards ) it was clean.I open a warranty claim, i explain the circumstances of the failure and multiple associates and even my technician assures me that it will be sorted out.We spend a few weeks attempting to located the heat tabs placed on the engine ( me, my shop, and EVEN LKQs own inspector. ) we cant find it.my claim is then denied . 1. because they think car ran without oil DESPITE me providing the invoices from the shop documenting the proper maintenance.2. they found a dominos bag in the trunk assuming it was driven for commercial purposes . i am an insider and i bring food home . use the bags to keep it warm.

  

  Business Response

  Date: 12/01/2023

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20889438
  
  Good afternoon. I purchased the engine from LKQ online, and my invoice number is 145924659. The order total is $2,285.06.

  The entire team has been lousy with service; giving me unrealistic timeframes and expectations. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/11/2023

  Good day,

  This complaint was reviewed by our leadership team and they stand by the conclusion submitted by the 3rd party inspector sent. This vehicle was allowed to run without oil causing the engine to fail. An oil and filter change was performed post failure. We will not be able to assist further with this claim.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 20889438
  
  I am rejecting this response because: 

  I apologize for the late response but I've been out of the country for a few weeks now, hence unable to respond swiftly. I understand the misunderstanding of the oil change post-failure.

  However, ******* change was done in a last-ditch attempt to recover the engine. 

  
  

  I also possess invoices from the repair shop that installed my engine, AND performed all maintenance. I am attaching an invoice I had provided to me from my repair facility SHOWING the adequate oil change.

  
  

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/27/2023

  Good day,

   We stand by our rejection of this claim and will have no further comment.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 20889438
  
  I am rejecting this response because:

  the invoice shows the proper maintenance of the product. hence fortifying the claim that i was originally sent a defective product.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24, 2023 I went to Pick Your Part owned by LKQ corporation located on ******************************************************************* to pull a valve body part for my 2006 Mercede Benz E350, I used my debit bank card to pay for the part which totaled including price of the part $143.00, refundable core $10.00, 90 day worry free guarantee $42.90 plus environmental fee $15.00 tax included $220, at the check out line they retrieve the receipt and painted the sides of the part for warrantee purposes, installed the part but didnt work, removed it look for receipt and didnt have it, went to the location where I had purchased it showed my bank statement of the purchase but manager refused to help me with the issue, trying to get a refund or exchange, called their corporation and spoke to ***** a sales person from LKQ northern side of the corporation instructed me to speak to some one in the Southern self side of the corporation which they are their management side and spoke to ********************* which he instructed me to speak to ****** at their *********** location and at this point I am going around circles and the issue still hasnt been resolved, I am at this point going to seek legal actions to solve the matter.

  

  Business Response

  Date: 11/15/2023

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? The address of the location.  A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 12/11/2023

  Complaint: 20839680
  
  I am rejecting this response because: As per the email sent by BBB on November 15, 2023 which I did not receive, the following information is for such questions.
  
  It is a physical location business 
  
  LKQ **************************
  ***************************************************************
  *************
  Manager ***********************
  General Manager ********************* **************
  
  Thank you, 
  
  Sincerely,
  
  **************************; 

  

  Business Response

  Date: 12/27/2023

  Good day,

  I have reached out to ******************** for this location. A member of their staff will reach out for resolution.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 20839680
  
  I am rejecting this response because:
  
  I have contacted the main people in the management department and they still denied my complaint, I have contacted ********************* territorial manager for that particular location where I bought the part, his contact info is ************; I also contacted LKQ Corporation CEO ******************************* and ****** about **** which I sent an email and till now no reply, his email address is ******************************** I only want to get the refund and no statement that they will look into it because it will never happen. Thats LKQs strategy to avoid the consequences and be responsible for their staff actions.

   

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/28/2023

  Good day,

  A  representative from this facility will reach out shortly to resolve.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 20839680
  
  I am rejecting this response because:
  
  I didnt receive a reply from LKQ, and that is what they do with issues, their strategy is to avoid replying to complaints, therefore they have a C- on the BBB

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-13-23 I purchased a tcm to go with a transmission I ordered. I had it sent straight to my dealership. The dealership had to wait for the transmission to come in prior to starting any work on the car. Once it arrived they wanted to inspect the transmission and run it through their process. The transmission seemed ok but I had to bring them all my keys for them to reprogram the tcm. Once I brought them the keys they tried to make the tcm work to no avail. They said they were going to try and put it back together with old tcm. I agreed. They finished installing everything and spent a couple days putting miles on it to make sure it was good. I then picked it up and put some miles on it to make sure it was good. When I called to return the item they told me that it was outside the 30 day window. Which it is but how are you not going to understand that the item doesnt work and I just bought **** dollar transmission and spent **** getting installed. That time is not perfect. Then to be rude and disconnect the call. Would not transfer me to a supervisor. Im regretting this whole purchase and thinking I made a mistake trusting them for parts. I would like to be contacted by the executive office of the company to discuss a resolution. I have also started a dispute with my bank.

  

  Business Response

  Date: 11/07/2023

  Good day,
  
  We're sorry you've had such a frustrating experience. However this part was sold with a 30 day return policy. A refund is not possible at this point.

   

   

   

  
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20777979
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/15/2023

  Good day,

  as stated previously the part was outside of the return window when you called. We will not be able to assist further.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a used transmission for one of our customer for ****** with no warranty.We advised our customer that if there is an issue after the vehicle is picked up there is no warranty.We received an non operable transmission,THIS TRANSMISSION NEVER ENGAGED. We were sold a junk transmission that was never tested for quality.My customer has a invoice for over *****. Including parts and labor.I can understand if the vehicle gets driven off the lot and has issues there is no warranty. LKQ needs to stand behind a transmission that was not tested for quality, a refund for labor already preformed and a replacement.

  

  Business Response

  Date: 11/07/2023

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20775074
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* - ******** Automotive ********

  Vendor has asked for more information

   

  

  Business Response

  Date: 11/15/2023

  Good day,

  The original invoice *********, the shop purchased a transmission with a 6 mo. part only warranty.
  Warranty claim ****** authorizes us to replace the unit, part only. Customer did no purchase extended parts and labor warranty.
  We shipped customer a replacement on invoice *********. We are waiting on the defect to be returned. Once the defect is returned a credit will be applied. This is full replacement, no additional charges.

  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20775074
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* - ******** Automotive ********

  Replacement part was charged at a much higher price (******) and we should be paid labor for installing the original purchase. We lost 20 hours of labor.  

  We expected the original transmission to have been tested for quality. 

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LKQ PickaPart Corporation charges a separate "90-Day Guarantee" amount on salvage parts purchases. Customer is not given the opportunity to decline "90-Day Guarantee" coverages, as these charges are automatically added to each salvage part. (ex. #*** Hood, $20.09, a non- mechanical salvage part). Customers seeks a refund of $70.77 in "Guarantees" charges, as per attached receipt.

  

  Business Response

  Date: 10/31/2023

  Good day,

  a representative from LKQ is actively attempting to coordinate the return of the part(s) for a refund.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  LKQ refund issued....STOP automatically adding "Guarantee" charges without "informing" the customer....deceptive business practice.  Thank you for your assistance BBB.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a recycled engine from LKQ in *******, I was informed by the sales representative that the engine had been inspected and was good. The engine was installed by a licensed mechanic and was not a good engine. The engine had two cylinders that did not have any compression. LKQ was contacted and provided a replacement engine. I am thankful for that as they acknowledged they sold me an engine was that was not good. The concern I have is I had to pay for the installations of the faulty engine and I paid for the installation of the second engine. I was informed the first engine had been tested and was good and this was false. I am not out of pocket for the installation of the faulty engine. I have contacted LQK without any success. I need to be reimbursed for the amount I paid for the first engine to be installed that was faulty.

  

  Business Response

  Date: 10/11/2023

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a manual a/c heater control for my 2018 ******* santa fe sport. There are about 10 photos online on their website that shows the exact part that I needed. I ordered the part and was given invoice number *********. The part arrived on Saturday, 9/23. Upon opening the package, I see that it is the wrong part. I called lkq on Monday, the 25th and spoke with ******* who was very rude and unprofessional. I told her about the problem. She asked for my vin# and was unable to find anything. She then asked for an OEM nbr. I provided that. She then says that I ordered an automatic control instead of the manual. I had initially asked for a refund. She then goes on to say I would have be responsible for getting the part back to them as well as a restocking fee. I told her that was ridiculous as I would end up paying half of what I paid for the part in shipping and restocking fees. I then asked to do an exchange. She stated because it's two different parts I couldn't do that and that I should have read the description. I asked how that was fair to me as the customer when the photos on the website, ALL 10 OF THEM, are the part I need but the description is different. She says that they are stock photos. I asked in what world that made sense. Stock photos are to show you what you will receive or a very close replica. She repeats that I should have read the description etc. After seeing that she didn't have the capacity or will to understand what I'm saying, I asked for a supervisor and was told that they didn't have one and she could put in a request for one to call me back in 48 hours. I said ok and before I could say anything else , she hung up in my face. I called immediately back and got her again. I hung up and called back and spoke with *******. She was even ***** than the first rep and essentially kept saying to me what was already in the notes. I tried several times to try to get her to understand and she kept cutting me off asking if I needed anything else.

  

  Business Response

  Date: 10/11/2023

  Good day,

  The part ordered was the part sent. You ordered incorrectly. We withheld shipping fees for that reason.

  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20652633
  
  I am rejecting this response because: Your website erroneously has ONLY pictures of the part that I actually needed, not the part that I received. Your rep said that I should have read the description. As I explained to her, be that as it may, YOUR company had the description for one part in description. However, the PHOTOS of the "described" part, were not correct, not even 1 of the 10 pictures. So if you want to use that logic, why would you not have pictures of the automatic part to go with the "description", instead of automatic description with manual photos?! That makes no sense and is also how "I ordered the wrong part, per your response". As I see the customer ********************** is just trash all around from the head down to the customer ********************** workers on the phone, don't worry about it. I'll make sure I spread the word about this company. Good day.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/23/2023

  Good day,

  a refund was issued minus shipping fees. The part was ordered wrong and fees were withheld.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a remanufactured wheel rim. The rim was the incorrect size upon inspection. The management at this company had me send back. Upon doing so, I contacted them for a credit on my account. When I followed up on the return/credit they stated it was damaged which in fact it wasn't as it never was mounted. However, they clearly stated that I would not be refunded on the part nor would they send the part back to if they were unwilling to credit my account. So basically they charged me for nothing as I didn't receive a credit or the part sent back to me.Terrible business practice.

  

  Business Response

  Date: 10/04/2023

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20635950
  
  I am rejecting this response because the issue has not been resolved.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/11/2023

  Good day,

  The part was returned to us damaged. We are not able to refund the purchase due to this damage.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20635950
  
  I am rejecting this response because:

  I personally shipped part back.  It was not damaged as it did not even get mounted on vehicle.  So that is a false statement.  I would be more than happy to settle this if you ship that exact part back to me.  Instead you have chosen not to refund any or all of my purchase price as well as keep the item.  So another words, you kept the part as well as you kept my payment for the part.  Does that make sense and if so, the BBB should really check your business status as that is basically stealing.

  Sincerely,
  
  *******************