Business Profile

Used and Rebuilt Auto Parts

LKQ Corp

Complaints

This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

230 total complaints in the last 3 years.
77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On june 22nd 2023 I was promised 850 in check form when i brought in my **** ****** 4 runner I easily spent 400$ in towing fees To get it there Once i got there turned on the pink slip and my id I took the ********************** to the back of the lkq yard then the guy was verifying if all parts was there He brought to everyones attention the catalytic converter has been removed and replaced with an aftermarket pipe so i check to confirm because i was also unaware so the guy radios the manager she said the most they can give is 300 I said really? Then he responded with you can go speak to my boss as im Walking all the way back to the office I called the number I originaly called to confirm what had happen with catalytic being missing i explained how I did not know and how unfair 300 would be to Me I asked what is the final offering ?the lady said 600 and i said ok thats acceptable is there anyway you can communicate that with the people here she said yes i can electronicaly fix the quote and she did i thanked her and hung up I got to the window and the first thing that was told to me yea 300 is the most we can do and i said really thats it ? And she said yes thats it or you can take your id and you pink slip and remove your car so i said but wait why when i spoke with the lady on the phone her final offer was 600 right away i got yelled at by the whole staff claiming i cant do that that im not supposed to renegotiate they have the final word thats when i said you know what i will not talorate the abuse may i have my items and she said you may get them when you remove your truck and I said seriously? you can keep my id pink slip and ********************** and i will find proper help to solve this issue thank you in advance This was my Confirmation #******** ********************************************************
Business Response
Date: 07/05/2023
Good day,
Your complaint is being reviewed by this Facilities ********** team. You will be contacted shortly.
Respectfully,
Customer Relations | **********************
******************************************************

Customer Answer
Date: 07/07/2023

Complaint: 20244494

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:06/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a transmission from LKQ on 06/06/2023. Had it installed at a local *********** shop. The new transmission did not work. Contacted LKQ about warranty and they told me it wasn't covered because it's the clutchs in the transmission bad. It was my understanding the whole transmission was covered under the warranty.
Business Response
Date: 07/05/2023
Good day,
The clutches on this transmission are not covered items. They are not considered part of the transmission.
Respectfully,
Customer Relations | **********************
******************************************************
Initial Complaint
Date:06/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) Purchased new engine from ******** on 07-08-2021. ******** purchased engine from LKQ Corp.;2) Motor **** Auto Service installed new engine;3) Submitted claim to LKQ Corp. on 02-20-2023;4) LKQ Reference No. WC135764;5) LKQ Claim Representative is ******************* (******************************);6) Five year warranty on engine;7) Timing cover gasket failure (engine oil leak);8) ******************* added repair order, from Qualified Automotive, **** (dated 01-18-2023), to claim on 03-08-2023 (original invoice $1,259.42);NOTE: Original invoice for $1,259.42 covers all damage resulting from engine oil leak (including engine mount replacement)9A) Email from Qualified Automotive, **** to *******************, dated 03-03-2023, as follows:[sic.] Hello **************, I take it as the repairs are approved and I am to just submit a before/during and after the repair pictures, and I am to send the original parts invoices for the parts that I purchased to repairs ****************** vehicle, just trying to clarify some information, thank you. 9B) ******************* response, dated 03-09-2023, to above 03-03-2023 email: [sic.] That is exactly correct.;10) Timing cover gasket repair only, from Qualified Automotive (dated 03-23-2023), is $578.01;11) ***********************' instructions, Qualified Automotive submitted all repair photos to LKQ on 03-28-2023;12) First follow-up email regarding status of claim to LKQ, dated April 19, 2023 - No response;13) Second follow-up email regarding status of claim to LKQ, dated April 25, 2023 - No response 14) RESOLUTION: Seeking reimbursement for only timing cover gasket repair, which said amount is $578.01. 15) Unable to submit all emails from myself, *******************, and Qualified Automotive, as there is a 5Mb limit from BBB, and all said emails come to a total of 17Mb.
Business Response
Date: 07/05/2023
Good day,
Your concerns are being reviewed by management. You will be contacted shortly to discuss a resolution.
Respectfully,
Customer Relations | **********************
******************************************************

Customer Answer
Date: 07/13/2023

Complaint: 20206971

I am rejecting this response because:
To date, as of July 13, 2023, I have not received a response (written correspondence or oral via telephone).
Please note: Message From Business:
[sic.] Good day,
Your concerns are being reviewed by management. You will be contacted shortly to discuss a resolution.
In addition, I have made three (3) status requests via e-mail to LKQ (4/19/2023, 4/25/2023 and 7/10/2023); none of which has been answered or addressed.
Please see attached exhibits **** Exhibits) attached. (PDF format)
Sincerely,

***********************
Business Response
Date: 07/19/2023
Good day
We have not received requested photos of the ************ received parts and labor per OReilly Power Torque Warranty will be paid to the vehicle owner
Respectfully,
Customer Relations | **********************
******************************************************

Customer Answer
Date: 07/24/2023
Complaint: 20206971

I am rejecting this response because: Dear Sir or Madam,

Attached, please find a PDF containing LKQ Exhibits 1 through 4.

"Exhibit 1" - Original e-mail from *****************************, proprietor of Qualified Automotive, dated March 28, 2023, to *******************, LKQ Corp. representative, attaching photographs from said approved repair.

"Exhibit 1A" - July 19, 2023 - Re-forwarded original e-mail and repair photographs (Second Set of Forwarded Photos), dated March 28, 2023, to *******************, as LKQ Customer Relations states ********************** never received said photographs. Please see "Exhibit 4," page 2 of 2.

"Exhibit 2" - Original e-mail from *****************************, proprietor of Qualified Automotive, dated March 28, 2023, to *******************, LKQ Corp. representative, attaching photographs from said approved repair.

"Exhibit 2A" - July 19, 2023 - Re-forwarded original e-mail and repair photographs (Second Set of Forwarded Photos), dated March 28, 2023, to *******************, as LKQ Customer Relations states ********************** never received said photographs. Please see "Exhibit 4," page 2 of 2.

"Exhibit 3" - E-mail communication between *******************, LKQ Corp. representative, and *****************************, proprietor of Qualified Automotive, dated February 20, 2023, March 1, 2023, and March 9, 2023.

"Exhibit 4" - Complaint Details

PLEASE NOTE: Via a separate separate e-mail addressed to LKQ, whereas I copied the *** (dated July 19, 2023), I have re-submitted all repair photographs (in PDF format).
Attached, please find an Exhibit List (Exhibits 1 through 4).

Per Mr. ******************** communication and instructions to *****************************, Qualified Automotive Proprietor, said repairs were approved. Please see Exhibit 3.

In lieu of the above, whereas the repairs were approved, I paid Qualified Automotive for said repairs, as instructed by **************, and is seeking reimbursement.

Should you require additional correspondence, please do not hesitate to telephone.

Thank you.

***********************
************** - Residence
Business Response
Date: 07/31/2023
Good day,
Our staff has reached back out in attempt to gather additional information regarding your claim.
Respectfully,
Customer Relations | **********************
******************************************************

Customer Answer
Date: 08/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased used battery at LKQ ***********, **********, before I proceed to purchase the battery I asked the cashier for lifetime warranty as well as if the battery bad can I return it for full refund, she said yes, I took the battery to AutoZone for recharge and the result came negative the battery is bad, I took it back to LKQ at ***********, the cashier tried to refund me but the system wouldn't allow her, she said I gave you wrong information you are allowed for exchange while there are no batteries on the shelves and don't know when we are going to re stuck more batteries, therefor I'm asking for full refund . transaction date 06/10/2023 and the amount of $72.40
Business Response
Date: 07/05/2023
Good day,
I have reached out to the facility mentioned for comment. You will be contacted shortly with a resolution.
Respectfully,
Customer Relations | **********************
******************************************************
Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,My car was lost where it was parked on the street in ***********. When i reported to ***************** they LAPD say the car belong to Pick your part in Stanton, **. **** advised me to contact DMV to find out who the real owner is. DMV said contact ********** DMV for the blue print. I had contact to DMV ********** by mail pay a fee for the records it took about 3 month to receive the right document. I drove 2 hours to Pick your part in Stanton, ** to see what is going on with the car. The person at the office had told me the car was here but it was junked on December the 3rd 2022. I have told her i am the owner of the car i have the pink sleep and record from **********. Who relies the title to Pick your ************ with out my consent. This event took place up on a receiving a street parking ticket which was paid which was November 7th 2022. the car was transferred or sold on November the 28/2022 and junked on December 3d 2022. The person at pick your part she said she could not relies the company information who sold it to them but as far as the car it has *** at their location and killed and junked. no further information.When we wan to the nearest police station they Sayed i am not the owner and you have to report it to DMV or have to *** the company who has your car. I am supposed to be notify before they took the car from the street if their was a abandoned car. I am wandering ************ just pick car and junk a car i wander who gave them a license to kill a car as they like. My car was a beautiful Audi 2006 convertible only 98 thousand mile on it. She was striped and junked at pick your part i need an answer. Still have payment on the car that i am responsible for the payment. Please See attach file for record and ownership of the car
Business Response
Date: 06/26/2023
Good day
Based on the information provided, ********************* and the *** have informed you that the vehicle now belongs to LKQ. I have forwarded your concerns to our legal department for record keeping purposes. There is nothing more we can do to assist.
Respectfully,
Customer Relations | **********************
******************************************************

Customer Answer
Date: 07/10/2023

I "Reject Business Response" i will attach a ********** DMV document below since i could not find a click button on your site to download and continue to dispute.
please see attached file document from Sacraments their is no one between me and calming to be a new owner of the **** LKQ Corp.

Best,
***************************

Business Response
Date: 07/11/2023
Good day,
We purchased this vehicle from you last year and you submitted the proper paperwork to complete the process. You have also been informed that you could file a police report and if the police requested the information surrounding this sale, we would provide it to them.

Respectfully,
Customer Relations | **********************
******************************************************
Customer Answer
Date: 07/13/2023

Complaint: 20198912

I am rejecting this response because: I did not sell my car to LKQ Corp as they mention in their response.
"We purchased this vehicle from you last year and you submitted the proper paperwork to complete the process."

They took the car form where it was parked when I reported the police and the police had direct me to LKQ Corp.
I have the proper document in my position and I will like see LKQ Corp what kind of proof of purchase and the proper paperwork to complete the process in my behalf.
I need proof of all this before I take a legal action in Court as well as the media.
When I went to LKQ Corp if the car was still their I found out the car was junked with in 3 days of purchased. My Audi was Antique, has under 95k mileage, good condition, convertible, No accident, and was striped car part and Murdered / junked by LKQ Corp in December 3rd 2022 as far as I am concern.

Sincerely,

***************************
Business Response
Date: 07/27/2023
Good day,
As stated previously, we purchased this vehicle in good faith. We have the paperwork on file to support this. You were advised to file a police report if you feel this is inaccurate. We will furnish our supporting documents at that time
Respectfully,
Customer Relations | **********************
******************************************************

Customer Answer
Date: 08/01/2023

Complaint: 20198912

I am alive and reserve all rights, and i am rejecting this response because:
My car was stolen from me and sold by this company LKQ CORPORATION, and I am still the *** and title holder of the car and did not give authorization or consent for anyone to take, use, operate, transfer or sell my private trust property causing unsalvageable harm, injuries and damage(s).

Sincerely,

Sosina-Mekebeb: BENEFICIARY, i am alive and reserve all rights/No Rights Waived
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a engine online and never received it! Was supposed to go to ***************** in *********** mechanic never received anything. Made police report. Bank won't refund my money. Tried several times to contact the company. No resolution! Found out it was delivered to ****? I live in *********** I'll. I have the invoice from the bank. Nothing on it is correct! They said there not reopening the case. No product no refund . The invoice is *********. Date ordered was 1/27/2023. Please investigate this company I am on disability and cannot afford to pay for something that I did NOT receive !! Please let me know if you need any more information the bank transaction no# is ********. Thank you
Business Response
Date: 07/05/2023
Good day,
The part was delivered to the address listed on this online order. We will not be able to assist further with this complaint.
Respectfully,
Customer Relations | **********************
******************************************************

Customer Answer
Date: 07/11/2023

Complaint: 20192247

I am rejecting this response because: I am very unsatisfied with the response because that is NOT the original order I ordered an engine so it's not even the right part. Plus I live in ******** *********** I ordered it to be delivered to my mechanic but it never came. I just don't understand how they got the information to deliver to **** don't know anyone who lives there! I would just like a refund did not ever receive my right merchandise this really impacted my money situation as I'm on disability I think they just took advantage of me. Plus who actually got the part that's not right? They won't tell that this really upsets me that someone could do this.

Sincerely,

***********************************
Business Response
Date: 07/14/2023
Good day,
The invoice number you supplied leads to a transmission sold to a different individual. I am contacting my accounting department to review the banking transaction.
Respectfully,
Customer Relations | **********************
******************************************************

Customer Answer
Date: 07/18/2023

Complaint: 20192247

I am rejecting this response because:

Sincerely,

***********************************
Initial Complaint
Date:06/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an engine from lkq . It was delivered to the body shop The engine had to be return due to all the oil around it. When we called to inquiry we were told we would be charged a $50 restocking fee because lkq did not cover the oil pan and that was supposed to be told to us when we made the purchase. It was not.Work order, ********* , Stock #GQ981-749 *********************** at ****** s body shop it where the item was delivered and returned from. I received the following refund **** LKQ ONLINE Tuesday, June 13, 2023 +$614.81 I would like the money to complete the $669.95 to also be refunded Please and thank you
Business Response
Date: 06/26/2023
Good day
On 6-8-23 an email was sent to the email address listed on this order. This email contained warranty documents that explained in full what we sold and what was covered under warranty. We allowed you to return your part but since it was returned for reasons not covered by the warranty and concerning parts that are not considered part of the "long block" sold...we cannot assist further.
Respectfully,
Customer Relations | **********************
******************************************************
Customer Answer
Date: 06/26/2023

Complaint: 20194045

I am rejecting this response because:
The explanation was not given and the unit was not in the proper condition. The proper condition
Sincerely,

*************************
Business Response
Date: 07/05/2023
Good day,
As stated previously, the oil pan is not part of the sale and not covered under the warranty
Respectfully,
Customer Relations | **********************
******************************************************

Customer Answer
Date: 07/07/2023

Complaint: 20194045

I am rejecting this response because:
The unit was not in acceptable working order.
Sincerely,

*************************
Initial Complaint
Date:06/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently brought a engine from lkq ********** with it I purchased the 90day warranty I spent close to $800 the engine is no good I couldn't find the receipt but I paid for it with my credit card so I do have a record of this transaction I look all over for the receipt turns out my wife wash my dirty clothes I was wearing cause the were Hella dirty and grease she barely wanted to touch them and put them in washer and washed the receipt that was in my pocket too I went back to the junk yard I have done this before when I lost the receipt for a transmission as a courtesy after they verified that I did In fact purchase the transmission from there gave me a one time exchange I went thinking maybe i could get the same treatment and was told no they longer do that I'm within the warranty time period now I'm stuck with a engine I can't do nothing with I need help I can't afford to buy another engine $800 is a lot of money I don't have it like that
Business Response
Date: 07/05/2023
Good day,
I have reached out to the the management of the facility listed asking them to review this transaction and our policy regarding it. We will reach out shortly with more information.
Respectfully,
Customer Relations | **********************
******************************************************
Initial Complaint
Date:05/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************************** of LKQ southeast *** sold a remanufactured engine to ************* CJDR for $4302 on March 16th or March 20th per invoice # ********* and it turned out to be faulty a part was left out that keeps the oil in which resulted in me Having to drop off my only form of transportation on May 19th to be fixed to the faulty engine.I have ***urred transportation fees do to me having to still be able to get to and from work and get my kids to and from daycare as we stay in the country .These fees are a direct result of the faulty engine that is supposed to be checked and cleared with the company before it is sold.I contacted the company on May 26th at 10:52 am and was told that they won't be covering my transportation expenses because that is a risk of getting a remanufactured part even though the company was supposed to check and make sure it is in working condition before selling it.
Business Response
Date: 05/31/2023
Good day,

We're sorry you've had such a frustrating experience. However, rental costs are not covered under the warranty purchased. We have honored the terms of the warranty and cannot offer more.

Respectfully,
Customer Relations | **********************
******************************************************
Customer Answer
Date: 05/31/2023

Complaint: 20108695

I am rejecting this response because: My rental costs are a direct result of this company negligence so therefore they should reimburse me for my expenses.I will definitely be doing a ****** review and will be sure to let my followers on social media know not to purchase anything from this scam of a company

Sincerely,

*******************
Initial Complaint
Date:05/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 20th on or about 10am LKQ wrote me a check for my used car. Once the check was deposited it was returned due to insufficient funds on their part. This caused a $150 overdrafts. The manager apologized for the mistake but he has yet to correct the overdraft. He told me that he sent it to the home office but it has been 1 month and I have visited LKQ and was told it would be corrected. This problem is STILL going on with no end in site. I also sent several emails with no response. CAN YOU HELP?
Business Response
Date: 05/31/2023
Good day,

We're sorry you've had such a frustrating experience. Could you please provide us with more information about this transaction? The address of the facility? The names of individuals you spoke too? The check # issued?

Respectfully,
Customer Relations | **********************
******************************************************
Customer Answer
Date: 05/31/2023

Complaint: 20103330

I am rejecting this response because: On 8May23 I waited over 3weeks for LKQ to reimburse me for the OVER DRAFT FEE. I received a reply from the plant manager *************************** and *** He stated that they would make good on the mistake. WHERE IS THE ****** ? You wrote a bogus check and I had to get another one reissued. ******************************************************* is the location of the business

Sincerely,

*************************
Business Response
Date: 06/12/2023
Good day,
In order to resolve your issue I requested more information in order to direct your complaint to the proper members of my organization. LKQ is a large corporation and I need additional information to resolve your complaint. Please reply with documents or names that will assist me in resolving this issue.
Respectfully,
Customer Relations | **********************
******************************************************

Customer Answer
Date: 06/13/2023

Complaint: 20103330

I am rejecting this response because: THIS A DELAY TACTIC. CALL THE MANAGER OF THE LKQ IN ********* **** *************** *****. PLEASE HAVE THE DISTRICT MANAGER TO CALL ME FOR HE HAS APPROVED THE PAYMENT. THE CHECK NUMBER #********.WHY IS THIS A PROBLEM? CALL THE MANAGER ****!!

Sincerely,

*************************

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