Complaints

This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LKQ Corp

  500 W Madison St Ste 2800 Chicago, IL 60661-2506

  
• 

  LKQ Corp

  601 Harrison Ave Rockford, IL 61104-7041

  
• 

  LKQ Inc

  442 1/2 E Main St Ste 5 Clayton, NC 27520-2500

• 

  LKQ SS Greenville

  1300 White Horse Rd Greenville, SC 29605-4943

• 

  Keystone Automotive Industries

  655 Grassmere Park Nashville, TN 37211-3659

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wednesday May 17th I called and was quoted $545 without the catalytic converter was okay with that so schedule a pickup for Thursday May 18, 2023 on that day driver came and said cats are missing so was going to adjust the price I explained the price was for without the cats he denied that being true so since I needed the money for an time sensitive emergency I accepted the new quote for $325 which is complete out right wrong since they had to reprint the check I had to go pick it up at LKQ Yard in *************** ******* before it was final the driver physically took the title went over it and said he was making sure it was good just something they check obviously when buying a vehicle he then told me it was ok and good to go he told me to give the lady at LKQ the title in exchange for my check and he towed my vehicle upon picking up my check I was told the title was a closed title and wouldn't pay me they told me that if I wanted the vehicle back I would have to pay them a tow fee to drop back off or have another tow truck pick it up. This is complete unprofessional unfair and unfortunate for me. It was not my fault that any of this occurred I should have been paid the quoted amount from the start or told they couldn't buy it. As of today Friday May 19th I have yet received a call back from the LKQ CORP office in ******* that I called and was told I would be contacted back regarding this and I have not received any money and my vehicle still is in their possession this is wrong I'm so many levels I just want my quoted amount since I have to deal with this much unnecessary problems I have been yelled at by the office lady and rudely treated.

  

  Business Response

  Date: 06/06/2023

  Good day

  I am currently investigating this issue and will respond shortly with a resolution.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20082892
  
  I am rejecting this response because: I'm not satisfied knowing I was not in the wrong in way and for me to sale my vehicle May 18 2023 because I had an unexpected emergency only for LKQ to pick up my vehicle then denied to pay me or return my vehicle for a huge mistake on their behalf. And after going in to the business the same day of my vehicle getting picked up I was approached rudely and was highly mistreated as a customer and was told to leave. I have just received my vehicle back June 6th, after having to wait without payment it's out right wrong, I feel this is very unprofessional and very much unhealthy business and I hope nobody else has to experience this such situation I faced. I feel LKQ should be liable and take blame that this was a very wrong thing to do and understand this has negatively impacted me as I was already facing a financial emergency which was the reason I chose to have the vehicle picked up in the first place. Its something I can't seem to process on why would such a great company do something like this to me and fail to realize what this kind of service causes. I hope someone understands me and steps up to make sure this doesn't go unoticed because it can prevent a lot of negative thing. Wake up we are suppose to help one another and smile and bring happiness to everyone we come in contact with we should love one another and live with peace, money and materialistic things can be replaced but us people cannot and our hearts we should cherish remember that. God bless 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/12/2023

  Good day,

  Your comments have been passed to our leadership for review and performance development. Thank you for your input.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20082892
  
  I am rejecting this response because: Im currently waiting to see how the department the information was forwarded to respond to the situation and when I do I will gladly close this complaint thanks for the update.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/11/2023

  Good day,

  A representative from the location has been tasked with contacting ************** and coordinating the return of his vehicle to him. I have reached out to the location to ensure this has been completed.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not reimburse for warranty issues in a timely manner.

  

  Business Response

  Date: 05/23/2023

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.

   

  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 18" wheel for my ***** car on April 14th 2023. The total purchase price, including $22 for 3 day shipping, was $333.84. I did not receive my wheel until April 24th. LKQ sent me a 16" by mistake. I confirmed on a phone call with *********************** that she was showing in the system that I ordered an 18" and LKQ had sent the wrong size. I was sent a "request for return/replacement" link to fill out and send the picture of the wrong part. This was a 5 day process. Finally on Friday April 28th, ****** confirmed that she was in contact with the warehouse that was sending out the correct replacement wheel. My husband spoke with her and was told we would be receiving a *** label to return the wrong wheel. She told my husband to send that rim back when we received the new rim. She told ** we would receive a tracking number when the replacement was sent, but I never did. I called May 8th to find out where the replacement rim was and spoke with ******. He stated that the replacement had not been sent because they were waiting for me to send the wrong wheel back. I reminded him that we were told to send the wrong rim back when the new one was received. My husband took the old rim to *** drop off that day (the 8th) after talking with ******, and LKQ received it on the 9th. I received a phone call from ****** stating that they were shipping out the replacement and it was set to arrive on the 11th, he told me to look for a tracking number to come to my email. Today is the 15th and I have not received the rim nor any tracking information. Today makes 22 business days since my original order. This mistake was made by LKQ and it has been a huge hassle. I have emailed *********************** asking for tracking information a total of 7 times since our phone conversation on April 28th and she has not responded. I've also emailed ***** Prenitss with no response.I have asked for my situation to be forwarded to a manager, several times, and have not gotten a response.

  

  Business Response

  Date: 05/23/2023

  Good day

  We're sorry you've had such a frustrating experience. I have reviewed this transaction and found that the correct part was delivered on 5-16-23.
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled 1+ hours to buy a fender from a car I saw in LKQs web page that matched with mine in brand, model and color. I drove back home, reading the receipt I found that I got a charge for a 90 day warranty???? The charge was without my consent. Im pretty sure they been charging warranties without asking. If I was asked like Im sure is dictated by law, I will decline in the act. I didnt want just to let this pass because it needs to stop.Date of purchase: 05/13/2023 Grand total $89.23 90-Day imposed warranty: $17.75

  

  Business Response

  Date: 05/31/2023

  Good day,

  Our 90 day extended warranty option is to protect our consumers investment. We have had several complaints in the past about our company not exchanging or returning money on purchases. We heard the complaints and took action. Our warranty option allows the consumer the following benefits.
  
  A 90 Day full refund for all parts, no questions asked.
  Unlimited 90 Day exchange or refund. No questions asked.
  A refund on the warranty money paid for any or all parts covered under the 90 Day warranty.
  A no risk transaction for all purchases.
  
  Again, our 90 Day extended warranty is an option, an option to protect our consumers investment,a no risk transaction.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:05/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been told my engine was in the process of going through inspection and they would reimburse me for the mechanic fees, Ive been waiting for several months now, I reached out to **************** Sunday evening he responded to me with the attached statement- saying that the repair shop refused engine pick up. I contacted the shop via phone and he stated no one had shown up to get the engine no one had called until late last night may 8th 2023. Ive had issues from the beginning to even get the engine replaced from **************** and thats when *************************** called and emailed me saying he would make contact with the shop and get this new engine sent out I shouldnt be waiting so long. I have the No fault gold which covers, engine replacement, Repair shops, car rental, and tow. I broke down on Christmas Even 2022 with my kids and husband going home from being away traveling for work for 7 months, I paid out of pocket to get from *********** to ******* and had to ****** a trailer to go back to *********** two days after Christmas, I have paid hotel fees, my kids did not have a Christmas, it was miserable for all of **. We had no sleep and took turns driving home and then back to get our truck. Im not even asking for reimbursement for that Im asking for the $1990.00 from the shop repairs. The rental fee was over $1500.00 because they took so long to get my engine. I ended up paying around 2300$ for the rental alone. *** tried to get them the pick up the engine and give me the mechanic fees back. I have copies of receipts, I have the waranty papers and several more emails from these people. And when I reach out to them I get an email asking how I got their email instead of a resolution. ****** wouldnt respond to myself or the mechanic shop for weeks so I called LKQ to find out why it was taking so long, then ***** issued a new engine. This process has put my family in the hole and I just want my money from repair facility and the rental reimbursement.

  

  Business Response

  Date: 05/31/2023

  Good day,

  I have reached out to the facility and individuals mentions in your attached email for resolution. A representavive will contact you shortly to sesolve.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used propeller shaft from Ebay.com on April 26, 2023 in the amount of $343.74 USD; item number is ************. The seller is LKQ Corporation. The used propeller shaft that I purchased was supposed to be from a 2009 Lexus RX350 AWD according to the **** listing details. Instead, what was shipped was a used propeller shaft from a **** ****** Highlander. The wrong part came from a vehicle that is 7 years older than what was purchased. Not only is it from an older ******, but when it was shipped, it was shipped in plastic packaging with no supports in the middle. With an item that is approximately 7 feet long it was insufficient packaging to any standard. The universal joints are worn, and the rubber boot in the middle of the driveshaft is torn; possibly from insufficient packaging protection. The item is not only from an older vehicle, but it is damaged in multiple spots. This is a transaction that is both careless and negligent. I have documentation from LKQ Corporation that proves the vehicle that it came from was the wrong vehicle (SKU tag from LKQ Corporation) and not the vehicle it was supposed to come from; visual proof of the damage; and the original **** listing that supports the above claim. I have attempted to resolve with the seller, however, the sender does not respond to emails.

  

  Business Response

  Date: 05/18/2023

  Good day,

  We strive to provide quality recycled OEM auto parts.  We're sorry to hear your item was not as expected. LKQ has issued a full refund on this order, there is no need to return the part. We sincerely apologize for this inconvenience.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

• Initial Complaint

  Date:05/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/22 I ordered an engine with a warranty for a total of $1230.50. The engine was delivered a couple of weeks later to my mechanic. Once the engine was in, after about a month I was having trouble with it and took it back to the mechanic. He said the engine he just put in was bad so he contacted LKQ. They took several months replacing the engine, claiming the paperwork got misplaced. In October of 2022 they finally sent a replacement engine to my mechanic and he put it in. A few months later the second engine cut off while I was driving on the highway and I had to get it towed back to the mechanic. He said the second engine was now bad and I would need a new engine. But at this point the original warranty had run out and they said there was no warranty offered on the second bad engine. So after 1 year and two engines and $4000 later (for engine and labor), I do not have a working car.

  

  Business Response

  Date: 05/04/2023

  Good day,

  The part purchased included a 12 month or ***** mile part replacement and labor  warranty. At this time the parts warranty has expired based on the original purchase being more than 12 months ago. Your warranty does not start over once the part is replaced.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 20016285
  
  I am rejecting this response because: When the first engine went bad , LKQ was contacted to replace the engine. They claimed they lost the paperwork, waited several months before replacing the engine, then gave me a bad engine at the end of my warranty when there was nothing I could do about it. The car was for my son and it was still at the mechanic shop when he went off to college. He didnt get the chance to drive the car before he left and since we were given 2 bad engines from your company, he has no car to drive at school. We paid for a working engine and never received one. This is bad business. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/18/2023

  Good day,

  I have reviewed  the timeline of events surrounding this complaint. I find that we met the terms of our warranty and honored it in good faith. I will not be able to assist you further.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20016285
  
  I am rejecting this response because: you are basically telling me you know you sell bad products. For $1500, not a small amount of money, nothing I received worked. Just because you gave me a second engine , everything was bad, therefore I never received what I paid for. I paid $1500 for an engine with a warranty, so my expectation was to receive an engine that should last at least one year or it would be replaced. But to replace a bad engine with another bad engine is very bad business. Both engines didnt last 1 year together!  I am only asking for a working product which is what I paid for and expected to receive. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought parts returned and same day a month later still have not been credited for refund. Horrible le business practices.

  

  Business Response

  Date: 05/04/2023

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex husband and I have been searching for a door for a 2014 ***** Equinox (color black). after an accident in Dec. I have been to all the junk yards, parts places locally and found several doors either red, white, blue or silver. no black doors. We settled on a black door from LKQ it had to be shipped from *****. We spent $200 extra of the going rate of all of the other doors. just so it would be black. We worked with a guy named (*****) after spending the money. The door did not show up at the given time(*****) saiid it would. He assured me it would be there the end of day. It did not come. I then called him the next morning and he did not know where it was. and then said it would be delivered the next day. I just said take it to a lkq location I would pick it up. I have call for 4 days *****and all other LKQ locations in Phoenix area. no one is answering, eternal hold and then hangs up. I called another LKQ site back east , they transferred me and the transfer hung up. *******has not responded after leaving 5 messages to please call me back on HIS personal line for 6 days. I finally got his email address from invoice and emailed him today. asked him to respond asap.... nothing I take a chance to see if the door is at he lkq location he said it would be sent, )apparently they don't answer phone calls either!) I go there and the door is SILVER! after he sent a picture and text to me and a phone conversation assuring us that the door is BLACK .I have them and will use them as evidence. I am not able to reach anyone or have them pick up a phone. The lkq location that I picked the door up from said" uh... we never guarantee the color of the door." WHAT?? It appears as if LKQ and or ***** likes to promise things to make a sale and not have any integrity of what they are selling. or follow up. I picked up the door, because there is no one to answer a phone. This order was 3 days late on arrival, wrong color and no one responding for for over a week now.

  

  Business Response

  Date: 04/25/2023

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a rebuilt engine part number DCEX when I received the engine I started installing the oil pan when I noticed one of the bolts wouldn't get tight when I starting inspecting the engine I noticed a crack on the back side of the engine that lines up with the oil pan bolt so I called to file a warranty (wc141302) I was told that they had one in stock at the ****** warehouse and I would received it by that following Monday that following Monday I called to get a eta and the supervisor I spoke with started agurin with me saying how no one told me I had a warranty replacement inroute to me and that it'll be several weeks then two days later I received a engine with part number dcx4 so I called back to inform them that they sent the wrong replacement engine and the guy I spoke with started agurin with me again saying how lkq didn't send me dcx4 engine even tho I was looking at a engine with part number dcx4 address to me then after that I was told that the correct would be in within a week after that week was up I was told 2 to 3 weeks then after 2 weeks was up I was told 2 weeks but all of this started by the supervisor refusing to listen to me and agurin with not only me but with the managers at ********** what kind of customer ********************** is that

  

  Business Response

  Date: 04/20/2023

  Good day,

  We're
  sorry you've had such a frustrating experience. The correct replacement engine has been built and is being prepped for shipping. 

  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19947398
  
  I am rejecting this response because: They have been telling me and ********** store that the motor has been build and being prep to ship for the pass 3 weeks now but when I talk to there shipping department they tell me that the motor has not been built yet! Then when they transfer me back to the warranty department the warranty department supervisor tells me that it's been built and that I should receive it in 3 days even the ********** store assistant manager heard them say that so I'll wait 3 days call the shipping department back they tell me the same thing as before that it hasn't been built yet so I get transferred again to the warranty supervisor and he tells me 3 more days and that has been going on for a little over 3 weeks ago and I still have no motor and according to which department I talk to one will say it's not built yet while the other says it's on its way even the ********** store will verify that because they have even been on the phone with LKQ and LKQ gives the ********** store manager the run around to
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/04/2023

  Good day

  As stated previously, The correct replacement has been built and is in the process of being shipped. 

  Respectfully,
  Customer Relations | **********************
  ******************************************************