Complaints
This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 230 total complaints in the last 3 years.
- 77 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business sold a broken transmission, as a good one, to me and refuses to honor the warranty even with proof it is bad and their guidelines were followed.
Business Response
Date: 04/18/2023
Good day,
Our product support department compared your VIN and the donor VIN and have determined that you ordered the incorrect part. You were offered the opportunity to return the part for a refund, minus the cost of us delivering the part to you. If you have information supporting your claim then please submit that information for review
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:04/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/23/23, I purchased an engine from LKQ through a sales person, ********************************************, and was told the engine ran perfectly fine and there were no issues with it, thus I elected to not purchase a labor warranty. On 03/24/23, I took delivery of the engine and it appeared clear of any defects. On 04/13/23, the engine was installed by a licensed mechanic to find that the engine had a blown head gasket or cracked head. There was no internal compression and there was no way that this engine was in running shape prior to delivery. Even though LKQ stated that the engine was running. I am now stuck footing the labor bill to swap another engine where it is possible that this one doesn't work either. Had there been an issue down the road after install, I would understand paying for it; however, this product came defective from LKQ and I was lied to and told it was in running condition. Invoice number is *********.Business Response
Date: 04/18/2023
Good day,
Invoice in question was sold to ******** Auto Body.The engine in question did test and run per notes, there is an open warranty claim on this at this time. ******** was offered extended parts and labor warranty to which they declined. In the event engine is determined to be defective warranty terms would cover a replacement engine or full refund. This claim is still open and pending at this time,results of claim to be determined. Once completed we will reach out to ******** with course of action necessary.
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:04/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes i had a warranty on the engine i bought. The engine i got back in October was defective and they sent a new one put to me recently which i never requested and now i want to send the part back and they told me i have to send it back and pay out of my pocket to do so and I'm not.Business Response
Date: 04/18/2023
Good day,
Your warranty claim was approved on 2-23-23. An email was sent to you on 2-24-23 announcing that the part purchased was replaced and was being shipped to your shop. Your " part replacement warranty was honored in full ". You called wanting to return the replacement engine on 3-1-23. We honored that request with one exception. The cost of shipping the part to you would be deducted from your refund. You would also be responsible to return the part to **. We cannot offer you anything more than that.
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to lkq to purchase a brake caliper bracket and got charged for a brake caliper the part is not a caliper and got additional charge for a core for a brake caliper and a warranty they charged without my consent they been charging warranties without asking about it I am aware but always tell them to take it out but always charge.Total cost $41.57 Brake caliper ***** Warranty **** Core ****Business Response
Date: 04/27/2023
Good day,
Please return to the place of purchase with a receipt and a price adjustment will be completed. We apologize for the misunderstanding.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 05/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/31/2022 I purchased an engine and warranty for a 2013 ****** Rogue. The invoice number is ********* with a total purchase amount of $1,145.17.On 11/10/2022 is was installed by my mechanic. He found that I was sent a bad engine, it was locked up. I called LKQ and was told that since it was installed I needed to go through my warranty. I have been getting the run around ever since. On 11/14/2020 I filed the claims form. On 11/5 I was told they needed a diagnostic from licensed repair facility. I had the car towed, diagnosed again and info sent to LKQ warranty. After I had the car towed back to my mechanic. On 12/16 I was told I had to have the car towed back to the shop that diagnosed it to be inspected by South west inspection. I then paid to have my car towed back. On 12/19 my claim was denied because It was reported that you were seen driving the vehicle. Serval problems with this statement one the car is not drivable, two the shop was the one that towed it and three I am handicap and can not drive. On 1/13/2023 the shop informed me that the inspector had been out. 1/18/23 I called warranty spoke to ****** and ask what will be done next. I was told they didnt have any record of the inspection being done. She said she would check and have to call me back on the 19th. I didnt receive a phone call just an email with another warranty submission form to complete so I completed it for the third time. On 1/23 called spoke to ****** asked if they ordered another inspector bc they couldnt verify that the first one came out and they had no answers. On 1/26 received this in email After the completed inspection, our product support staff believes that the transmission is seized causing the engine not to turn. We are requesting that the transmission be disconnected from the engine and rechecked by turning the crankshaft by hand or ratchet. There is was nothing wrong with the transmission. This has been a series of lies and getting the run-around.Business Response
Date: 04/05/2023
Good day,
After receiving a phone call from your shop and based on that phone call we agreed to send a replacement to your shop. An email will be sent to you once this has been completed.
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a transmission go out in my 2016 ***** suburban. I went to ********************* in ****** ****. They put a remanufactured transmission in from LKQ on 3/08/2023. I picked up the vehicle and drive it 5 days and put 128 miles on it. The transmission went out and left me and my family stranded 80 miles from home late on a Sunday night. I had to pay a tow bill that was ***** dollars. After ***** looked at the transmission they discovered that it was installed correctly and there was something internal wrong with the transmission. ********************* tried to get a refund for the tow bill and they are fighting the issue. Customer ********************** from ********************** are not answering emails and Ive called multiple times myself and have been on hold for over an hour. ***************** from LKQ is in charge of my claim. They have a 3rd party warranty company. Im not sure of the warranty company name however the person in charge of the claim through the 3rd party is ***********************. Email ****************************** My claim number is wc139896.Business Response
Date: 04/07/2023
Good day,
We are sorry you have had a frustrating experience. However the warranty that came with this part does not cover towing charges. Your claim has been completed and all required funds have been disbursed. We will not be able to assist further.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 04/11/2023
Complaint: 19876010
I am rejecting this response because:I understand that the warranty does not cover towing now. I never received information on the warranty. however warranty aside this is poor business practices. I drove it 120 miles! ** I had drove it for an extended period of time I would understand but 128 miles is absurd. This issue seems to be more of a moral issue of the company. I understand that accidents happen and Im not frustrated that the transmission went out. The issue here is that I drove it ********************************************************************************* to clean up the mess. A company that cannot stand behind their products and their values does not deserve to be a business period. This really shows how disconnected the corporation is from the customer. There seems to be no accountability and the bare minimum is being done.
Sincerely,
*******************Business Response
Date: 04/18/2023
Good day,
We have fulfilled the terms of the warranty fully and will not have further comment on the issue.
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This issues is for warranty claim number ******. I bought one of your new high performance engines sold through Advanced Auto Parts. The engine was installed by a certified mechanic. The engine failed with less than **** miles on it and is well within warranty. I opened a warranty claim through your warranty department (which is impossible to work with). No one ever has the same information when you call and everyone acts like this is a new call about the claim. It seems like there would be detailed notes that everyone can read from to provide acceptable service. The tech that was assigned to my claim never answers his phone, has never contacted me by phone and only sends short emails leaving me with more questions. I finally got the warranty department to schedule a pick up for the engine because the warranty company wanted to inspect the engine. However, the company has had the engine for over 3 weeks and I still have not received any information on a replacement or repair of the engine. This is causing a hardship on my family being down one vehicle and the mechanic needs to get this truck out of his way to repair other vehicles. This is an unacceptable way to treat a customer who spent thousands on a new engine that didn't last **** miles. I am requesting a quick resolution to this warranty claim and another engine to be sent as soon as possible.Business Response
Date: 04/05/2023
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been without a vehicle since January 5th because LKQ provided 3 faulty transmissions to the shops to fix my vehicle with. I tried to resolve issue with company with no luck.Business Response
Date: 03/27/2023
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 03/30/2023
Complaint: 19848500
I am rejecting this response because: I have provided information already and they have refused to help me. I requested a solution through management and was told to they would not help me because "they only talk to the people installing the parts" and I have been without a vehicle for 3 months now due to them selling faulty/broken parts 3 times in a row.
Sincerely,
*****************************Business Response
Date: 04/13/2023
Good day,
I have reviewed the history of this complaint. I do not see any attached receipts or invoices that give me the opportunity to investigate this further. I have searched various systems using the name, phone number and email address submitted and cannot find an invoice to look into. Once again, please submit an invoice number or the phone number listed on the invoice. Other items such as the location purchased from and the date of purchase would help. There is nothing I can do without that.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 04/19/2023
Complaint: 19848500
I am rejecting this response because: I told them the invoice went through ************************** company. Transmission were delivered to dodge dealer in ****** ** and amico in *************. They need to c9ntact them for info.
Sincerely,
*****************************Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Napa Ironclad remanufactured engine, part number DCX4, from Napa Auto Parts, ******, ** for a total of $4,513.02 on February 22, 2023. The engine was delivered by the above listed Napa store directly to my ASE certified mechanics shop. The mechanic had installed the new engine into the truck and started it for the first time on Saturday, March 11, 2023. Less than 5 minutes into the engine running, a loud clunk was heard, followed by a constant clicking noise that gets worse with RPM. I contacted the Napa Ironclad Warranty phone number provided that following Monday to initiate a warranty claim after calling the Napa store I bought the engine from and was told they could do nothing for me, to contact the warranty company. After multiple phone calls and hours spent on the phone, I heard back from the warranty company. They instructed the mechanic to run diagnostic tests at the instruction of the warranty company's technician. The warranty company technician believes the problem to be an issue with the cam and lifters, due to incorrect assembly directly from the manufacturer. My mechanic performed the diagnostic tests as ordered and update the warranty company on March 23, 2023. I then received a call from Napa stating they will replace the engine, so I then contacted the warranty company, spoke with Supervisor Technician **** on March 24, 2023 and was told they will not cover my mechanics labor as he is not a licensed repair facility in the state of **, leaving me to pay the mechanics labor twice instead of once, due to a default from the manufacturer, completely out of mine and the mechanics control. Warranty claim number is WC139090. I believe the warranty company should be paying the mechanics labor as this engine was faulty directly from the manufacturer. The truck was not even placed into drive and the initial warranty tech agreed the issue sounds to be a manufacturing error. Please get back to me asap so I can resolve this and have my truck back.Business Response
Date: 03/28/2023
Good day,
We're sorry you've had such a frustrating experience. Per NAPA warranty terms, for labor to be paid under No Fault repairs must be done at a business. DIY and tech installed do not qualify for labor. We will not be able to assist you further in this matter.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 03/30/2023
Complaint: 19848406
I am rejecting this response because:
Sincerely,
*******************************this is not a warranty claim as the engine came faulty from the factory, this is a defective product claim. Labor would not need to be paid if I was sent a working product the first time time. This is totally unbelievable that youd treat a customer this way due to your error!
Business Response
Date: 04/13/2023
Good day,
We have met the terms of the warranty and will not be able to assist further.
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered an engine, engine arrived with a crack in the oil pan, and LKQ will not replace the oil pan, and wants me to drive an hour and a half to their location to pull/buy another. I cant just leave my shop for 3 hours to fix a problem that they caused! This is ridiculous, and I am done doing business with this horrible business.Business Response
Date: 03/27/2023
Good day,
We're
sorry you've had such a frustrating experience. However, we sell and warranty long block assemblies. We do not guarantee oil pans, as they are not part of the sale. We will not be able to assist you further.Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 03/31/2023
Complaint: 19636509
I am rejecting this response because:You should still have a certain guarantee of the quality of your products that you send out. Are these parts that everyone receives not checked? If not, how can you warranty or guarantee anything you sell? This is a disgrace, and what if my technician didn't catch that, or a similar situation where the technician wouldn't be able to catch it? Guess what, you then have an engine you have to warranty out because you sent an engine with a bad oil pan. Which is much more expensive a claim than just making sure that the engine you are sending someone is 100% ready to have accessories installed. Unless you are counting on the engine to loose oil and fail and then blame the facility that put it in so you can make them buy another engine. In either case you are either costing yourself more money than necessary or absolutely burning your customers and forcing them to find alternatives to your products, this are bad moves that will cost your company more money than it is worth. What happened to quality?
Sincerely,
*************************Business Response
Date: 04/13/2023
Good day,
Once again, we sell and we warranty long block assemblies. We cannot replace or compensate for a damaged oil pan. There is nothing else we can do to assist.
Respectfully,
Customer Relations | **********************
******************************************************
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