Complaints
This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 230 total complaints in the last 3 years.
- 77 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a part 3/10/2023 at the LKQ location in *********** I was kept telling told my part was on its way and it would be here on 3/16/2023 and it never arrived I ended up going in person figuring out what was going on they kept telling me its on the way to only find out it was never shipped out we are now on 3/20/2023 and I still yet have to received my part with no update or anything Im the one constantly having to call to figure out whats going on this is very unprofessional
Business Response
Date: 03/27/2023
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 03/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
yes the process was very frustrating me because they were not giving me the real truth of my part then when I received it almost 2 weeks later it was damaged but I didnt wanna have to wait even longer for a different part so my mechanic had to try to fix it himself because lkq they kept telling me one day and comes in 2 weeks later from that day I was given
Sincerely,
*******************************Initial Complaint
Date:03/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Automotix/LKQ $1,549.28 on Feb 27, 2023. The ***** is LN2OHVMWB and the Invoice# is *********. This was for a used engine for my 2015 Honda CR-V EX-L, Vin 5th digit 'M'. I was assured by a salesperson over the phone that it had been tested and ran fine. It came with a 12k mi/12mo warranty, so I was not worried about the engine not working. When it arrived roughly a week later, the shop that I had install it found that it had a broken timing cover which meant they couldn't mount it in my vehicle. They would need to remove the timing cover from my old engine and put it on the new one. This required very careful, detailed work with sealant, and they informed me that this would be an extra $1300 or so on top of the original $1800 to perform the engine swap. After negotiating somewhat, the final price was to be $2850. After they put in the new engine, they found that 3 out of the 4 cylinders didn't have anywhere near the amount of pressure needed. The engine was a hunk of junk. I filed a warranty claim with automotix and the very next day they spoke with the techs at the shop and determined that they would need to send a replacement to fulfill the warranty. Only problem is, labor isn't free and I was sold a salvage engine, not an excellent condition engine. The warranty doesn't even come into play, they didn't ship me what I ordered. I have called and asked them to cover the labor charges but the rep said they will only cover labor in the event that they have sent 2 or 3+ dud engines. This is absolutely unacceptable, and the fact that they have a policy for what to do when they've sent a customer 3 completely broken ********************** should speak volumes. I am not made of money, in fact quite the opposite. I have been scammed by LKQ and I need them to recompense me for the labor required to install their faulty engine, and also the transportation costs I have had to incur while I wait for weeks on weeks for my car to be repaired only to find out I have been scammed.Business Response
Date: 03/27/2023
Good day,
We're sorry you've had such a frustrating experience. However, the part purchased came with a 12 month ****** mile part replacement warranty. We will not be able to assist you further.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 03/30/2023
Complaint: 19617175
I am rejecting this response because:1) This response completely fails to address the fact that I was not sent what I was supposed to receive.
2) This level of disregard for my issue (caused by LKQ) is absolutely unacceptable.
2) It took them 9 days to come up with this?
Any reasonable person can see that they are completely in the wrong for this behavior. They are trying to scam me.
Sincerely,
***************************Business Response
Date: 04/13/2023
Good day,
Please refer to the warranty documents you submitted . It stated that the part came with a 12 month or ***** mile part replacement warranty. The part was replaced. We have lived up to the terms of the warranty. There is nothing else we can do for you.
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:03/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased online a rear axle paid $1,786.10 it was shipped to the repair shop when the rear cover plate was removed it had bad spider gears along with cover plate cross threaded threads. I contacted seller 03/06 pictures were requested and sent 03/06 and in that email the cost to fix with new gears and installed was $850.00. follow up emails on 03/09 and on 03/10 then after 8 days I was offered only $300.00. In the mean time during this I sent emails stating the shop bay could not be tied up and when with the process of ordering the parts and having it installed. Now after the fact on 03/15 they say ship it back for a full refund when they knew that it was being fixed and installed. These people are disingenuous .!.!. I want the $850.00 refunded.Business Response
Date: 04/05/2023
Good day,
We're sorry you've had such a frustrating experience. However, the repairs were made without our companies prior approval. I will not be able to meet your request for a full refund.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 04/07/2023
Complaint: 19605068
I am rejecting this response because: They offered me $300 on Monday and waited over five days to get back to me after it was already fixed which cost me over $900.00
Sincerely,
*****************Business Response
Date: 04/18/2023
Good day,
As stated previously, the repairs were made without our approval. We will not be able to assist further in this matter.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 04/21/2023
Complaint: 19605068
I am rejecting this response because: The How, Who, What, Where, Way's did it take them over Five (5) days after being sent pictures of the defective parts sold as good working order and they were not. They knew or should have known as the cover was removed before shipping. I acted in good faith and after no response and tie-up the garage bay for days without notice there was little option then to have it property repaired to a working rear AS ADVERTISED.Noteworthy these merchants have a very bad reputation for these kind of SHENANIGANS.!.
Sincerely
*****************Initial Complaint
Date:03/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/7/23 I purchased a Radiator Core Support Upper Tie Bar. The price listed on their website is ***** with **** core fee. They charged me instead for a Header panel at $46.11 plus a $5 core fee. They overcharged me by $25.12. When I challenged the overcharge they brought a supervisor named **** to assist. He said charge him for a header panel. The exact part I bought is listed on several websites as a Radiator Support Upper Tie Bar. Here are some examples:***************************************************************************************************************************************************************************************************************************************************************************** *****************************************************************************************************************************************************************************************************************************************************************************************************************************&gclid=CjwKCAiA3pugBhAwEiwAWFzwdUnbEf8udIXnZGw-OvOK6ZB48ht5Ee6eQcPMq18Gy8_3WuVPwQFcoBoCcXIQAvD_BwE *****************************************************************************************************************************************************************************************************Business Response
Date: 03/15/2023
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 03/24/2023
Complaint: 19555054
I am rejecting this response because:Hi, please do not close the case. I have attached an image of the receipt as requested again by the business. Their was already an image of the receipt in my initial complaint. The address of the location is ***********************************************************************Thank you************************;
*************************Business Response
Date: 04/03/2023
Good day,
You were charged for the header panel at the price indicated on the receipt. You left with the part after speaking to a manager. There is nothing else we can do in this case.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 04/04/2023
Complaint: 19555054
I am rejecting this response because: the part I purchased is called a radiator support upper tie bar and is listed on your site specifically by that name. Your company picked a different name that doesn't match the part to charge a higher price. The part I purchased is listed in the Mopar catalogs as radiator support upper tie bar and I provided several links showing it. Your company lists a lower price online and charges a higher price at the window. Management agrees with the overcharging and encourages it.
Sincerely,
*************************Customer Answer
Date: 04/04/2023
Here is a screenshot from the **********'s location price list where I bought it.Business Response
Date: 04/13/2023
Good day,
Once again, you brought the part naming and price discrepancy to the attention of a supervisor at the yard. After your conversation with him, you purchased the part. Your choice then was to purchase the part or to leave without it. There will always be part naming discrepancies in the auto parts industry. You addressed this discrepancy with the location and afterward purchased the part. There is nothing I can do to assist further.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 04/17/2023
Complaint: 19555054
I am rejecting this response because: ************ is not ethical at the associate, management or corporate level. This would be like going to the supermarket to purchase an item marked at ***** and the clerk deciding to charge ***** and management saying too bad. LQK has clearly demonstrated that they will overcharge for parts with no repercussions. I will save this documentation for further action.
Sincerely,
*************************Business Response
Date: 04/25/2023
Good day,
We will not comment on this complaint further.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 04/27/2023
Complaint: 19555054
I am rejecting this response because: Response rejected.
Sincerely,
*************************Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 5.7l hemi engine a week prior and took it apart to see what was wrong with the engine and discovered a cracked cylinde wall while at the machine shop to get the block redeck for cylinder heads. Shop manager stated ***** is trash from cracked returned to warranty the engine out and was told no refunds on transaction even though warranty was purchased this is the third time I have bought a broken or faulty parts and was rejected refund. I have the engine still and brand new parts to rebuild but can't because the engine is trash.Business Response
Date: 03/09/2023
Good day,
We're sorry you've had such a frustrating experience. However, disassembling the long block without conferring with LKQ violates and voids your warranty. We will not be able to assist you further.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 03/10/2023
Complaint: 19549662
I am rejecting this response because: No where listed does it state void of warranty and buying a blown motor doesn't to fix it voids any aspect online in store or talking to sales associate. false advertisement and ablitily to reject all warranties thru ****************. they lied once again to get business and the bbb is backing corrupt and crooked business practices and false advertisement. I have view hundreds of reviews of lkq rejecting warranties and advertising online for warranties being optional and not required for purchased of parts but forced down throat of buyers. I am filing a lawsuit against the company for following. bad faith in rejection of warranty and false advertisement of pricing and warranty exchange.
Sincerely,
*********************Business Response
Date: 03/27/2023
Good day,
As stated previously, your warranty is void. We will not be able to assist you further in the matter.
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:03/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ***** remanufactured engine and purchased a no fault warranty the engine that was shipped has been defective from the very beginning I have spent thousands of dollars chasing oil pressure problems and replacing parts per LQKs warranty department suggestions over a course of eight months the car has been to three independent shops and a certified ***** dealership shop and every shop has diagnose this engine needs to be replaced because it has faulty oil pressure all I have received from LKQ is excuses and constant telling me to submit this and that and it **** to stop you sold meBusiness Response
Date: 03/08/2023
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. *****Initial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Team Toyato purchased an engine from LKQ and *********** told me to reach out to LKQ and they supposed to honor the Warranty but I am supposed to find a garage to replace it and No Garages want to do the job since *********** put it in first cant get a garage to approve the replacement engine in my car I have 2 years or ***************************************************************************************************************** I dont know what else to do and then I found out LKQ is going against privacy rights giving me information they shouldn't have cause I didn't purchase the engine *********** Bought it with a credit card this was sent to me so It sounds kinda sketchy to me how they do business there I am verydisappointed in there service so it feels like I have a warranty I can not use it's our only car me and my mom Have she has sugar diabetics and heart problems and cant walk great and I have health issues might be getting a pacemaker put in I need reliable transportationBusiness Response
Date: 03/08/2023
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
******************************************************
-----------Customer Answer
Date: 03/14/2023
I Didn't purchase the engine for my car the dealership I bought the car from made the purchase and I dont have an invoice number to give you because they never gave me one and when I reach out to Lkq they are telling me to take my car to another Garage since the dealership I bought the car refuses to work on it and I am finding out no other car garages will work on it since they didn't replace the engine in the first I was by **** in the *********** **** Salvage yard I wasn't gonna get the invoice number and now I can't. Get anyone to honor the Warranty with Lkq This is ridiculous all the foot work I have to do to try and resolve this issue on my own I feel abandoned with the car dealership and Lkq
Complaint: 19531082
I am rejecting this response because:
Sincerely,
*******************************Business Response
Date: 03/15/2023
Good day,
Since your transaction was with the company Parts the dealership, your request will need to be directed through them. We will continue to assist as much as we can. However I cannot investigate this further without information that leads to this order.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 03/17/2023
Complaint: 19531082
I am rejecting this response because: I am not allowed on the dealerships property because I had reached out to the *********************** in **** And The Better Business Bureau and I believe it got the upset with me for reporting them and all I know I was told to reach out to LKQ About the Warranty and when I did that LKQ wants me to take the car to another dealership and have them fix it and I have called around different garages and no one wants to work on it because they didn't put that engine in my car So now I cant even use the Warranty from LKQ because no one is honoring it and the Dealership and LKQ Will Not give me a invoice number to even try to get it fixed
Sincerely,
*******************************Business Response
Date: 04/05/2023
Good day,
A warranty claim has to be submitted by the party that purchased the part from our company.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 04/10/2023
Complaint: ******** I spoke with ***************************** and he told me I need to find a Garage to fix it and this response from Lkq was the party the purchased the part needs to file the claim so they are contradicting what each of them are telling me to do and I still have this car burning oil and I feel I am getting the run around about who needs to file a claim and I have reached out to Garages and no one si far is willing to work on the car so I feel the Warranty is not getting honored because of what they are telling me to do and the car dealership where I bought the car is Refusing to work on it So now we have a breach of the contract here with a possible lawsuit pending I just want the car fixed and no one is willing to do the work on it so Lkq consumer relations is telling me since I did not pay for it the dealership did and team ****** is not honoring the Warranty which they supposed too and ************************; says I can take it to any Garage to have it fixed which Lkq says it needs to go back to the party that purchased it from Lkq and I been calling Garages and no one is willing to do the work on the car Thank you
I am rejecting this response because:
Sincerely,
*******************************Business Response
Date: 04/18/2023
Good day,
I cannot assist you based on the information you have provided. I cannot investigate this claim without the consent and cooperation of the individual or group that purchased the part. Please ask the purchaser to assist you in this matter.
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charged me more than double after quoting me a price. I made it very clear what part I needed and they agreed(general manager). Went to check out and it was more than double what they quoted land added warranty charges that I didn't know about or ask for.Business Response
Date: 03/08/2023
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 03/12/2023
Complaint: 19510698
I am rejecting this response because:
Not rejecting, just replying. This happened at the *********** ** location. I'm not one to complain or do this but it was poor management. I made it 100% clear what I needed because of this exact reason. It was 20 online then quoted 30 in store. Then charged 80 at checkout. Even though I was told 30 multiple times. This is an issue on all of the reviews.
Sincerely,
***********************************Business Response
Date: 03/20/2023
Good day,
We're sorry you've had such a frustrating experience. You were quoted on the price for an air cleaner. You came to the counter with the air cleaner, the air cleaner tube and the *** sensor. You were charged accordingly. We will not be able to assist further.
Respectfully,
Customer Relations | **********************
******************************************************Customer Answer
Date: 03/21/2023
Complaint: 19510698
I am rejecting this response because:
This is not how you run a business. From other reviews it seems like you have done this to other costumers as well. I will let other people know how lkq operates. Liars and thief's
Sincerely,
***********************************Initial Complaint
Date:02/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charging to enter when the place is flooded And you can not get parts you need Took a piece of metal to extract a piece of electrical and they would not allow me to take out even though it was mine Then told me I could buy it Really buy my own part. !!!! Is that a joke and the security guy is as rude as they getBusiness Response
Date: 02/28/2023
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where your purchase. The name and address of the facility you purchased from. An invoice number or receipt would help.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. *****Initial Complaint
Date:02/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
LKQ sent me a defective engine I had my local dealership install it 3 months later the engine started smoking under LKQ standard 6month 6k mile warranty my engine is covered but LKQ refuses to cover the full amount I would like to settle this before I have to *************** for breach of warrantyBusiness Response
Date: 02/28/2023
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. *****
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