Complaints
This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 231 total complaints in the last 3 years.
- 77 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a transmission for my car and it wasn't any good and I paid for labor and they sent a new one and it was no good that I had to pay labor on again and then they sent a 3rd one out and it was no good. They refunded me the money for the transmission but then when I asked them about the labor I had to pay for they said I didn't purchase the insurance and I said no one asked me if I wanted to purchase insurance and she said she did and I said yall start off saying you record this call and I asked them to send me the call and that never happened and they told me a supervisor would be contacting me and that never happened and I purchased the 1st on Augist 31st and still haven't gotten a response.
Business Response
Date: 01/10/2023
Good day,
Our parts come with a part replacement warranty. Labor cannot be paid if a labor warranty was not purchased. We will not be able to assist further in this matter.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Initial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two engines for my **** ***** Silverado through MD Automotive in *****************. MD Auto bought the engines from LKQ *********************** out of ******. The first engine was purchased on October 22, 2019. That engine was no good and had no spark. It was returned under the companies three year warranty and a second engine was sent on March 16, 2020. After paying an additional $2330.01 in labor for the second engine which work was finally completed on April 9, 2020. Now the second engine is bad and needs to be replaced and I was informed by MD Auto and LKQ that LKQs three year warranty is only good from the time of purchase from the first engine not the second engine. Therefore, they are saying the replacement engine that is currently in the truck, which should be warrantied until March 2023 is no longer under warranty. The fact that the company won't warranty the current engine and me as the customer is just out of luck is not right. The new engine is 2.5 years old and only has 16k miles on it and to have it go bad already with low mileage is not right. This being the second bad engine with this company to now have to replace after already spending so much money to get a new engine and having to pay labor twice due to the first faulty engine isn't right. I am looking for this to be made right and for the company to honor the second engine since the first engine purchase should be void since that engine never ran and no mileage was even put on it.Business Response
Date: 12/28/2022
Good day,
Please reply with the invoice/work order number supplied to the purchaser of this part.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Customer Answer
Date: 12/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. Attached is the document requested, which is the invoice from the auto shop on the second, current engine that is in my truck. This is the point that the three year warranty should be in effect, on the current engine.
Sincerely,
*************************Business Response
Date: 01/03/2023
Good day,
The warranty period starts on the day of the initial purchase. It does not reset when a part is replaced. The warranty for this part expired in October of 2022.
Respectfully,
Customer Relations | ***********************************************************************************************. 37013Customer Answer
Date: 01/04/2023
Complaint: 18616296
I am rejecting this response because: An engine is not some random part and should be warrantied from the time of getting it as each engine is different and clearly can have complications as mine has. With that being said attached is the original invoice for the first engine which states under "warranty": 3 years, unlimited mileage plus $50 per hour ******** labor reimbursement rate-paid regardless of cause of failure. If required, first time long block replacement is free. The price of this part requires customer to return a core to *************************** where does it state that replacement parts are not given the same warranty or fall under the original purchase.
Sincerely,
*************************Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January of 2020, I took out a loan for a friend and purchased a 2009 Chev Traverse from ***************************************************************************, ************* - Contact person, ***********************************, ext. 169) By April of 2021, the vehicle was in need of extensive repairs and was towed to ************. Repairs were made but *********************************** advised the transmission was defective and a rebuilt transmission was ordered from LKQ in **********, **. ******* decided not to install the transmission. He said I could have it installed at a later date as the vehicle could be driven for short distances and he said I had paid for it. The transmission was placed (on its shipping crate) in the back of the vehicle and I picked it up in November of 2021. After updating the smog certificate and vehicle registration, I drove the vehicle to ********************* in December of 2021. (**********************************************************, *************) service advisor: ***********************) In January of 2022, I was advised by **************** that the replacement transmission was defective. Specifically, the "used transmission has a j b weld on it, possibly a broken case, the front cover is damaged where the lower bolt is inserted and case bolt threads where bracket bolts on is cracked." I contacted LKQ but they refused to talk to me because I had not ordered the transmission. Finally, by April of 2022, communication between *********************** and ************ and between ***** and LKQ was established. However, I was advised by ********************************* was not returning his calls. I was finally able to contact ***** at LKQ and sent her pictures of the defective transmission. She said the warranty had expired and didn't offer any further assistance. On November 21, 2022, I drove to ***** and contacted ***********************************. I asked ******* for assistance in dealing with LKQ. He said he would have his parts person contact LKQ. During the past month, I have made several calls to him but my calls have not been returned.Business Response
Date: 12/28/2022
Good day,
Please reply with the invoice/work order number supplied to the purchaser from LKQ.
Respectfully,
Customer Relations | ***********************************************************************************************. 37013Customer Answer
Date: 01/31/2023
Complaint: 18576201
I am rejecting this response because:As directed by a representative from the BBB, I am sending you another copy of the invoice/work order requested by Chicago LKQ. As indicated in the narrative I sent to the BBB last month, the faulty transmission was delivered to ************ during the summer of 2021. Rather than installing the transmission, ************ told me to have it installed and they loaded the transmission into the Chevrolet Traverse on its shipping crate. ************ said I had paid for the transmission and I could have it installed by someone else. I took the transmission to ********************** in *******, ** and they informed me there was a crack in the transmission.Please let me know if you need any further information and please keep me updated.
Sincerely,
*******************************Business Response
Date: 02/08/2023
Good day,
I have received an invoice snowing you purchased a vehicle from ALM. I have also received a Carfax report for this vehicle. My corporation sells new and used auto parts through more than 200 different locations. I will need the LKQ invoice information for the part sold. I cannot address this concern without additional information.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Customer Answer
Date: 02/15/2023
Complaint: 18576201
I am rejecting this response because:Thank you for the message I received today. I have examined the tags from LKQ attached to the faulty transmission. The LKQ work order is *********. Please note the transmission was originally delivered to ************. They did not install it but told me I could have it installed. I took the transmission to ********************* who found it to be defective.
Sincerely,
*******************************Business Response
Date: 02/22/2023
Good day,
Feel free to reach out to us if you can come up with an invoice or work order number. This would be the invoice we supplied the person who purchased the part.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Customer Answer
Date: 03/14/2023
Attached are pictures of the tags attached to the defective transmission purchased from LKQ. Please enlarge the picture which will reveal work order #********* and forward it to LKQ as they have requested.
Thank You -
*******************************Business Response
Date: 03/27/2023
Good day,
A 12 month or ****** mile warranty was purchased for this part. The part was purchased on 8-27-21. This parts warranty expired on 8-27-22. We cannot assist you further in this matter.
Respectfully,
Customer Relations | **********************
******************************************************Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 7, 2022, I purchased an Engine "Ready To Drive" for $1,193.59. with warranty. Engine installed by The Mechanic Shop, mechanic, Mr. ***** The engine was discovered to be faulty. I contacted the ******************** *************************** (Supervisor) and **************************** ******************** A replacement order was submitted. August 30, I received an email entitled Parts Warranty Halted with explanation, Claim No. ****** Invoice No. *********, "Our tech spoke to the shop on 8/19/22 and requested pictures of the heat tab, picture of the odometer and a copy of the installation invoice". I contacted The Shop submitted with Invoice twice prior to 19 August. Days later, I called LKQ and *************************** stated, "We apologized for the delay but the information was submitted b the shop, it is our fault." Then, an email by LKQ, " Your warranty claim has been completed". On 17 October 2022, The Mechanic Shop completed the repairs and needed payment by LKQ. During normal business hours, several attempts to contact LKQ with negative results. The shop will not release the vehicle until full payment. I paid the Invoice payment and forwarded it with copy of receipt to LKQ for the amount of $1,144.00. (Work Invoice was $1,100). I spoke with ******************* Once forms was completed, submitted with copy of payment/invoice, ****************** stated, "You should get a reimbursement check within a few days." Between 18 October and 30 November; no reimbursement check after I called several times and sending emails. On or about 12 December, check arrived with amount $730.00. I text, called, and email ****************** to advised shortage amount $308.00. ******* replied by email, only Labor wil be paid. I am seeking relief by the BBB. I was mislead, fraudulent actions, and unfair practices by LKQ. I am seeking the remainder $308.00. Engine was defective and I should not have to be responsible to pay for the parts. Engine purchased supposed to be Ready to Drive and it was not.Business Response
Date: 12/21/2022
Good day,
LKQ sells long block assemblies and does not advertise them as "ready to drive". The engine was replaced after the completion of the warranty claim. Labor was paid at the rate of 50 dollars per hour and the hours calculated by ALL DATA in accordance with the optional service agreement you purchased. You then reported the failure of the second engine sent. A second claim was opened and investigated. It was found during investigation that this engine had jumped time. Our product support department recommended the denial of this claim based on the fact that the timing belt was not replaced at the time of install. This is required per the preinstall checklist emailed to you and adhered to the engine. The warranty department took your inconvenience into consideration and agreed to override the denial and assist with the repair of the engine.
We will not be able to assist you further in this matter.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Initial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 15, 2022 I purchased an engine at LKQ ********************************. When I received my credit card statement, I found two identical charges for my single engine purchase. I disputed this, but amazingly LKQ asserted I had purchased two engines. They did this without any evidence and could not even provide a second credit card receipt signed by me. I have a witness who will testify I bought only one engine.Business Response
Date: 12/21/2022
Good day,
I have receive assurance that the 2nd charge has been refunded. Please reply if you have not received it.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Customer Answer
Date: 12/26/2022
Complaint: 18559182
I am rejecting this response because:I have not received a refund from LKQ. I will not be satisfied until LKQ provides me a refund. LKQ has provided no evidence of a refund and mis-represents that a refund was given. It's important to understand that this is not a case of LKQ providing a product that I was not happy with; This is a case of LKQ taking my money and providing no product at all. This money was taken from me without my knowledge. It's basically theft. LKQ is a Fortune 500 company. I expect honesty, fair-play and adherence to law.
Sincerely,
*******************************Business Response
Date: 12/30/2022
Good day,
I have been informed that a refund check was sent 12-30-22. Please allow 5-8 business days for delivery via USPS.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Initial Complaint
Date:12/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 3, 2022 I purchased a bumper cover from the ***************** LKQ Pick A Part location. At checkout, I was told the total was $134 with no other information. I was not asked if I wanted a warranty. I paid the fee and was given the receipt and walked out. About 10 minutes after I left I looked at the receipt and noticed they had forced, without asking me or confirming whether I wanted it, a 90 day warranty on my this part. This added about $50 to the my purchase price. I obviously did not want or need a guarantee on a large plastic bumper.I immediately drove back and demanded a refund for the warranty that I did not want or need. I was told it is automatically added and that I am required to opt-out of it because they have signs that are "clearly posted" at the checkout stand. Obviously, I did not see this "clearly posted sign". I said I wanted a refund of the warranty and they refused, indicating it was too late and that this warranty is added automatically "by the system". This forced warranty based only on a sign that *** or not be seen by customers at the checkout stand is simply stealing from customers. This a ridiculous, unethical business practice that is obviously employed to entrap customers by catching them off-guard and charging them more. Their response to these types of complaints is going to be something like "there are signs clearly posted". I didn't see that sign, so the policy is not clear at all. If I walk up to a cash register and I'm told the cost of this product is X dollars with no other information, then I have been misled and the business has essentially stolen stole money from me by charging far more than the product actually costs. Even worse, when I immediately drove back and tried to correct this mistake, I was refused. The mere presence of a "sign" is not sufficient confirmation that a customers has affirmatively agreed to buy something (a warranty).Business Response
Date: 12/05/2022
Good day,
Our warranty program is clearly displayed on large signs at the facility. We will not be able to reverse the charges you refer to in your complaint.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Initial Complaint
Date:11/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 23, 2022, I placed an order for a Rear Differential Auto Part for my vehicle. I was informed that the part was to be delivered guaranteed on Friday, November 25, 2022. I called to see if my part was delivered. The part was not delivered. It never left this company's warehouse. I was told that nothing could be done until Monday, November 28, 2022. I called this company this morning (Nov. 28th) to check the status of my part being delivered. I was told that the part was on the truck and was due to be delivered by 2:45pm today. I just called my mechanic to see if the part was delivered. He told me, that the part was not delivered. I called LKQ again to find out the status of the delivery. They just informed me AGAIN, that he part never left the warehouse due to the equipment not being able to fit on they're truck. Throughout the day no one has called me to inform me of anything that's going on. In the meantime, I have to pay storage fees to my mechanic because my vehicle is just sitting there taking up space. I do not have extra money to pay. LKQ charged my account without any hesitation, but gave me really bad service. I can clearly see why they don't have great reviews. I wish I would have known this before I placed my order with them. They get your money but don't deliver the products. All of the workers tell you the same thing ...."We're so sorry *****." Till this day...nothing has been done. I don't have my part for my vehicle and they have my money. With this low star rating, this company really needs to be reviewed.Business Response
Date: 12/05/2022
Good day,
It appears the part has been delivered and the core returned. we apologize for any inconcenience.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Customer Answer
Date: 12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:11/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every time i all I get put on hold from the same dumb sales guy by the way I never even get a chance to say anything! 2. & the company doesn't answer there phone before 8am.Business Response
Date: 11/23/2022
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
***********************************************. 37013Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I BEEN TRYING TO REACH THERE CUSTOMER ********************** LINE FOR ASSISTANCE AND HAVE NOT HAD ANY LUCK. I HAVE A USED ***** THAT SHOWED UP CRACKED FROM LKQ AND I NEED A REFUND. I HAVE RECEIVED 3 DIFFERENT ENGINES THAT ARE BAD. I NEED THEM TO SEND ME A FUNCTIONING ONE OR GIVE ME A REFUND. I CAN'T GET A HOLD OF ANY ONE AND JUST GET THE RUN AROUND. THEY KEEP CHARGING ME FOR THE REPLACEMENT ENGINES AND NONE HAVE WORKED. AT THIS POINT THE ***** NEEDS TO BE REFUNDED. PLEASE REACH OUT TO ***** OR ******** AT ************Business Response
Date: 11/09/2022
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
*****************************************************Customer Answer
Date: 11/10/2022
Complaint: 18377885
I am rejecting this response because:
Sincerely,
*******************************Here is the information I have so far.
Business Response
Date: 11/16/2022
Good day,
Our representatives are in contact with *** boys to coordinate the return and refund of the parts mentioned.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Customer Answer
Date: 11/17/2022
Complaint: 18377885
I am rejecting this response because:I was billed for 3 different engines.
TRANSACTION DATE 09/07/2022 ENCORE 2015 (*****************) INV#*********
TRANSACTION DATE 09/28/2022 ENCORE 2014 (*****************) INV#*********
TRANSACTION DATE 11/01/2022 CRUZE 2014 (*****************) INV#*********
I also want a refund on a turbo that arrived cracked
TRANSACTION DATE 08/24/2022 CRUZE 2014 (*****************) INV# *********
I have not received a full refund on the turbo that was cracked INV# *********.
I have not received a full refund or replacement engine on ENCORE 2014 INV# *********.
Sincerely,
*******************************Business Response
Date: 11/29/2022
Good day,
Our staff has reached out to coordinate the return of the other items mentioned in your complaint.
Respectfully,
Customer Relations | **********************
5846 **************, Antioch **. 37013Initial Complaint
Date:11/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a remanufactured cylinder head from this company. They sent the wrong remanufactured part to our company. We installed the part as the difference is undetectable without tearing down and inspecting a freshly built part (which would void the warranty). This caused a different problem than we encountered originally with our customer's vehicle. The company authorized us to tear down and inspect. The company has admitted they made a mistake (we have written proof). They have given us an offer to pay 30% of the bill that was produced because of the mistake that they have taken full responsibility of... verbally (we didn't accept). Now they will not return my calls. I'm hoping they will get back in contact with me thus the reason I am filing this complaint.Business Response
Date: 11/04/2022
Good day,
We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
Respectfully,
Customer Relations | **********************
***********************************************.
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